Waters of New Castle, the
1000 N 16th St., New Castle, IN 47362 · Henry County · (765) 521-1420
66 certified beds, about 59 residents a day · Non profit - Corporation · Medicare and Medicaid since 1987
CMS Care Compare ratings, data as of September 1, 2026 · CCN 155304 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 16, 2026, inspectors cited 4 health deficiencies (the Indiana average is 7.2, the national average 9.2).
Of 12 health citations since September 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.26 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.62 of those hours.
24.5% of nursing staff left within the year CMS measured (Indiana average 45.9%).
CMS links it to Infinity Healthcare Consulting, an affiliated group of 70 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 12 health citations on file.
April 14, 2026Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to transfer a resident with a mechanical lift in a safe manner resulting in the resident sustaining a laceration to the forehead requiring 5 stitches and an acute fracture above the knee for 1 of 3 residents reviewed for accidents (Resident D).
February 17, 2026Complaint inspection · 1 citation
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure residents were free from a significant medication error when Resident B and Resident C received each others evening medications for 2 of 4 residents reviewed for medication error (Resident B and Resident D).
January 16, 2026Standard inspection · 4 citations
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure residents' call lights were with in reach for 2 of 2 residents reviewed for accommodation of needs (Resident 14 and Resident 69).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow a physician's order for humidified oxygen for 1 of 2 residents reviewed for respiratory care. (Resident 13)
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a newly admitted resident had his pain medication available as ordered by the physician for 1 of 1 residents reviewed for pain (Resident 66).
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility failed to monitor valproic acid levels for a resident with a diagnosis of seizures and receiving Divalproex Sodium for 1 of 5 residents reviewed for unnecessary medications. (Resident 5)
December 19, 2024Standard inspection · 0 citations
May 1, 2024Complaint inspection · 1 citation
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and record review, the facility failed to accurately code two Minimum Data Set (MDS) assessments related to an antipsychotic medication for 1 of 1 residents reviewed for suicidal attempts. (Resident B)
September 29, 2023Standard inspection · 5 citations
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview and record review the facility failed to provide fresh ice water for 1 of 2 residents reviewed for hydration (Resident 4).
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident's privacy curtain was wide enough to provide full visual privacy. This affected 1 of 1 resident reviewed. (Resident 32)
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and record reviewed, the facility failed to accurate code six-month prognosis and hospice services (Resident 12) and medications (Resident 16) for 2 of residents reviewed for Minimum Data Set (MDS) accuracy.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review the facility failed to develop a plan of care for a resident with recurrent Urinary Tract Infections (UTI) for 1 of 1 resident reviewed for UTI (Resident 4).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview and record review the facility failed to assess and monitor bilateral feet edema (swelling) for 1 of 1 resident reviewed for edema (Resident 4).
Fire safety inspections
10 fire safety citations on file: 2 on January 16, 2026, 2 on December 19, 2024, 6 on September 29, 2023.
Every fire safety citation10 citations
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Meet requirements for sections of health care facilities separated by fire resistive construction.
- F Meet other general requirements that are deficient.
- E Install emergency lighting that can last at least 1 1/2 hours.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Meet other general requirements.
- E Meet requirements for sections of health care facilities separated by fire resistive construction.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install corridor and hallway doors that block smoke.
- C Have elevators that firefighters can control in the event of a fire.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Indiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.26 | 3.69 | 3.86 |
| Registered nurses | 0.62 | 0.67 | 0.69 |
| All nursing staff on weekends | 2.88 | 3.25 | 3.42 |
| Nurse aides | 1.96 | ||
| Licensed practical nurses | 0.68 | ||
| Nursing staff turnover (share who left in a year) | 24.5% | 45.9% | 45.8% |
| Registered nurse turnover | 0.0% | 40.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 5.03 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.42 on weekdays and 2.88 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.33 in April to June 2025 to 3.26 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.26 | 0.62 | 3.42 | 2.88 | 0.0% | 0 of 90 | 59 |
| Oct to Dec 2025 | 3.35 | 0.70 | 3.46 | 3.05 | 0.0% | 0 of 92 | 56 |
| Jul to Sep 2025 | 3.36 | 0.67 | 3.49 | 3.01 | 0.0% | 0 of 92 | 58 |
| Apr to Jun 2025 | 3.33 | 0.63 | 3.49 | 2.91 | 0.0% | 0 of 91 | 59 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Indiana, Jan to Mar 2026 | 3.63 | 0.62 | 3.80 | 3.19 | 3.4% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Indiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 0.6 | 11.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.7 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 3.7 | 11.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.3 | 3.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.9 | 13.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.0 | 22.2 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 16.6 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.4 | 1.8 |
Owners and operators
Legal business name: HENRY COUNTY MEMORIAL HOSPITAL. CMS links this home to Infinity Healthcare Consulting, a group of 70 nursing homes averaging 2.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Henry County Memorial Hospital | 5% or greater direct ownership interest | Organization | 100% | 10/01/2020 |
| Alcorn, Kari | Contracted managing employee | Individual | 10/01/2020 | |
| Dynes, Sheldon | Corporate director | Individual | 10/01/2020 | |
| French, Benjamin | Corporate director | Individual | 10/01/2020 | |
| Pidgeon, John | Corporate director | Individual | 10/01/2020 | |
| Shore, Marion | Corporate director | Individual | 10/01/2020 | |
| Janssen, Paul | Corporate officer | Individual | 10/01/2020 | |
| The Waters of New Castle II | Operational/managerial control | Organization | 10/01/2020 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on April 14, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on January 16, 2026: "Reasonably accommodate the needs and preferences of each resident."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on May 1, 2024: "Ensure each resident receives an accurate assessment."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on February 17, 2026: "Ensure that residents are free from significant medication errors."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.88 hours per resident per day, below the Indiana average of 3.25.
Other nursing homes nearby
- Stonebrooke Rehabilitation Center New Castle, 0.1 mi · 2 of 5 stars · 32 citations
- Hickory Creek at New Castle New Castle, 0.2 mi · 1 of 5 stars · 16 citations
- Willows of New Castle New Castle, 0.2 mi · 2 of 5 stars · 24 citations
- Glen Oaks Health Campus New Castle, 3.2 mi · 4 of 5 stars · 19 citations
- Middletown Nursing and Rehabilitation Center Middletown, 12.1 mi · 4 of 5 stars · 9 citations
- Waters of Middletown Skilled Nursing Facility, the Middletown, 12.5 mi · 4 of 5 stars · 18 citations
- Waters Edge Village Muncie, 17 mi · 4 of 5 stars · 16 citations
- Waters of Chesterfield Skilled Nursing Facility Chesterfield, 17 mi · 4 of 5 stars · 14 citations
Indiana contacts for a concern about a nursing home
These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.
Common questions
- What is Waters of New Castle, the's Medicare star rating?
- CMS rates Waters of New Castle, the 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Waters of New Castle, the get at its last inspection?
- 4 health deficiencies at the standard inspection on January 16, 2026. The Indiana average is 7.2.
- Has Waters of New Castle, the been fined?
- CMS lists no fines in the last three years.
- Does Waters of New Castle, the accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Waters of New Castle, the?
- CMS lists 8 owners and managers, and links the home to Infinity Healthcare Consulting. Legal business name: HENRY COUNTY MEMORIAL HOSPITAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.