What is Willows of New Castle's Medicare star rating?

CMS rates Willows of New Castle 2 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 2 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Willows of New Castle get at its last inspection?

5 health deficiencies at the standard inspection on March 6, 2026. The Indiana average is 7.2.

Has Willows of New Castle been fined?

CMS lists no fines in the last three years.

Does Willows of New Castle accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Willows of New Castle?

CMS lists 12 owners and managers. Legal business name: HENRY COUNTY MEMORIAL HOSPITAL.

Willows of New Castle: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on March 6, 2026, inspectors cited 5 health deficiencies (the Indiana average is 7.2, the national average 9.2).

Of 24 health citations since January 2024, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.75 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.44 of those hours.

58.8% of nursing staff left within the year CMS measured (Indiana average 45.9%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

1101/24

201/25

303/25

107/25

503/26

207/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 24 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

22D

Potential for minimal harm

July 22, 2026Complaint inspection · 2 citations

D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 27, 2026

Inspectors wroteBased on observation, interview, and record review, the facility failed to assist a dependent resident with nail care for 2 of 8 residents reviewed for ADLs (Activities of Daily Living). (Resident D and Resident J)
D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 27, 2026

Inspectors wroteBased on interview and record review, the facility failed to provide catheter care as ordered by the physician for 1 of 4 residents reviewed for catheter care. (Resident C)

March 6, 2026Standard inspection, Complaint inspection · 5 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 23, 2026

Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the stove hood was maintained in a clean sanitary manner. This deficiency had the potential to affected 58 of 58 residents who dine in the facility.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 23, 2026

Inspectors wroteBased on interview and record review the facility failed to ensure a resident who received the wrong medication had a assessment completed, ongoing monitoring and vitals signs completed for 1 of 2 residents reviewed for quality of care (Resident B).
D

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 23, 2026

Inspectors wroteBased on observation, interview and record review, the facility failed to implement a splint for a resident with bilateral hand contractures as ordered by the physician for 1 of 1 resident reviewed for Range Of Motion (Resident 51).
D

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 23, 2026

Inspectors wroteBased on interview and record review, the facility failed to adequately monitor and treat a resident's wandering behavior for 1 of 3 residents reviewed for dementia care and services. (Resident C)
D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 23, 2026

Inspectors wroteBased on interview and record review, the facility failed to ensure a resident's ordered medication was available for administration upon admission to the facility for 1 of 3 residents reviewed for pharmacy services. (Resident C)

July 28, 2025Complaint inspection · 1 citation

D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on interview and record review, the facility failed to prevent a resident from eloping (leaving the facility without others being aware or giving permission) through the resident's room window for 1 of 3 residents reviewed for elopement. (Resident B) The deficient practice was corrected on 7-23-25, prior to the start of the survey, and was therefore past noncompliance. [...]

March 14, 2025Standard inspection · 3 citations

D

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 4, 2025

Inspectors wroteBased on interview and record review, the facility failed to ensure residents, including a confidential resident, were treated with dignity during care for 2 of 3 residents reviewed for dignity. (Resident 9 and Confidential Resident)
D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 4, 2025

Inspectors wroteBased on interview and record review, the facility failed to provide a bath and/or shower upon request and as care planned for 1 of 1 resident reviewed for bathing. (Resident 6)
D

Provide or obtain dental services for each resident.

F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 4, 2025

Inspectors wroteBased on interview and record review, the facility failed to provide routine dental care to residents when an inside source was not available for 1 of 3 residents reviewed for dental services. (Resident 2)

January 9, 2025Complaint inspection · 2 citations

D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 7, 2025

Inspectors wroteBased on interview and record review, the facility failed to ensure 2 of 2 residents diagnosed with Clostridium difficile infection (c-diff) were receiving care which included thorough and accurate assessments on a routine basis and the documentation of the assessments reflected the thorough assessments and resident status. (Residents B and C)
D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 7, 2025

Inspectors wroteBased on interview and record review, the facility failed to ensure 2 of 2 residents reviewed for urinary tract infections (UTI), received prompt treatment for complaints of dysuria (painful urination), urine culture and sensitivity reports be reviewed with the medical provider for accuracy related to the proper medications be ordered to treat the identified organisms, and their daily nursing assessments related to their diagnosis are thorough and accurate. (Resident B and D)

January 29, 2024Standard inspection, Complaint inspection · 11 citations

G

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteA.) Based on observation, interview and record review the facility failed to adequate supervision during care and ensure two staff were providing care for a dependent resident resulting in the resident falling out of bed and sustaining 3 brain bleeds and 5 facial sutures (Resident B). B.) Based on observation, interview and record review the facility failed to have fall interventions of two assistive devices in place and failed to have a call light available for a resident who had sustained a fall with a fracture (Resident D). This affected 2 of 4 residents reviewed for accidents (Resident B and Resident D).
D

Allow residents to self-administer drugs if determined clinically appropriate.

F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on interview, observation, and record review, the facility failed to complete self-administration assessment for a resident that self-administers nasal spray for 1 of 1 resident reviewed for self-administration. (Resident 37)
D

Reasonably accommodate the needs and preferences of each resident.

F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on observation, interview and record review the facility failed to provide fresh water daily for 2 of 5 residents reviewed for hydration (Resident D and Resident 45).
D

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on interview and record review the facility failed to provide a resident with her choice and preference to when she went to bed for 1 of 2 residents reviewed for choices (Resident 56).
D

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on interview and observations, the facility failed to promote a clean environment for Resident 35 by having dried fecal matter on his toilet and a dried brown substance on his bed linens for 1 of 2 residents reviewed for clean environment.
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on interview and observation, the facility failed to submit a Discharge or Death Entry Minimum Data Set (MDS) assessment for Resident 48 and failed to accurately code specialized services for Resident 32 for 2 of 2 residents reviewed for MDS assessment accuracy.
D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on observation, interview and record review, the facility failed to develop a care plan for 1 of 2 residents reviewed for skin tears. (Resident 111)
D

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on interview, observation, and record review, the facility failed to update a fall care plan for Resident 15 after his refusal to utilize careplanned fall interventions for 1 of 3 reviewed for fall care plans.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on interview, observation, and record review, the facility failed to complete weekly nursing assessments per physician order for 3 of 3 residents reviewed for potential impaired skin integrity. (Resident 18, Resident 32, and Resident 38)
D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on interview, and record review, the facility failed to accurately complete weekly nursing assessments to reflect pressure areas for 2 of 2 residents reviewed for pressure areas (Resident 19 and Resident 32)
D

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

F909 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 9, 2024

Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure one resident's bed rail had safe dimensions. This affected 1 of 1 resident reviewed for accident hazards related to bed rail use. (Resident 21)

Fire safety inspections

22 fire safety citations on file: 5 on March 6, 2026, 10 on March 14, 2025, 7 on January 29, 2024.

Every fire safety citation22 citations

F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · March 6, 2026 · Corrected (the home has a date of correction)
F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K 521 · March 6, 2026 · no revisit needed
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · March 6, 2026 · Corrected (the home has a date of correction)
E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · March 6, 2026 · Corrected (the home has a date of correction)
D
Have proper medical gas storage and administration areas.

K 923 · March 6, 2026 · Corrected (the home has a date of correction)
F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K 521 · March 14, 2025 · Waiver
F
Ensure that testing and maintenance of electrical equipment is performed.

K 921 · March 14, 2025 · Corrected (the home has a date of correction)
E
Keep aisles, corridors, and exits free of obstruction in case of emergency.

K 211 · March 14, 2025 · Corrected (the home has a date of correction)
E
Install proper backup exit lighting.

K 281 · March 14, 2025 · Corrected (the home has a date of correction)
E
Properly select, install, inspect, or maintain portable fire extinguishes.

K 355 · March 14, 2025 · Corrected (the home has a date of correction)
E
Install corridor and hallway doors that block smoke.

K 363 · March 14, 2025 · Corrected (the home has a date of correction)
E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · March 14, 2025 · Corrected (the home has a date of correction)
E
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

K 791 · March 14, 2025 · Corrected (the home has a date of correction)
D
Provide properly protected cooking facilities.

K 324 · March 14, 2025 · Corrected (the home has a date of correction)
D
Ensure proper usage of power strips and extension cords.

K 920 · March 14, 2025 · Corrected (the home has a date of correction)
F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K 521 · January 29, 2024 · Waiver
E
Meet other general requirements.

K 100 · January 29, 2024 · Corrected (the home has a date of correction)
E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · January 29, 2024 · Corrected (the home has a date of correction)
E
Have exits that are accessible at all times.

K 271 · January 29, 2024 · Corrected (the home has a date of correction)
E
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · January 29, 2024 · Corrected (the home has a date of correction)
E
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

K 361 · January 29, 2024 · Corrected (the home has a date of correction)
E
Install corridor and hallway doors that block smoke.

K 363 · January 29, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Indiana	United States
All nursing staff (RN, LPN and aides)	3.75	3.69	3.86
Registered nurses	0.44	0.67	0.69
All nursing staff on weekends	3.27	3.25	3.42
Nurse aides	2.43
Licensed practical nurses	0.89
Nursing staff turnover (share who left in a year)	58.8%	45.9%	45.8%
Registered nurse turnover	81.3%	40.3%	42.9%
Administrators who left	2

CMS expects 4.74 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.95 on weekdays and 3.27 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.45 in April to June 2025 to 3.75 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	3.75	0.44	3.95	3.27	7.9%	0 of 90	60
Oct to Dec 2025	3.89	0.50	4.14	3.27	6.5%	0 of 92	58
Jul to Sep 2025	4.26	0.42	4.60	3.42	7.1%	0 of 92	54
Apr to Jun 2025	4.45	0.67	4.83	3.51	8.6%	0 of 91	51
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Indiana, Jan to Mar 2026	3.63	0.62	3.80	3.19	3.4%	0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Indiana

Job	Median	Middle half	Employed
Indiana, all employers
CNAs (nursing assistants)	$18.43	$17.80 to $21.36	33,640
LPNs and LVNs	$31.60	$29.35 to $35.30	14,480
Registered nurses	$40.14	$37.86 to $48.28	68,980
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Indiana	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	38.3	11.0	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.0	0.4	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	3.0	1.1	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	2.9	3.9	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	2.3	1.2	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	40.8	11.9	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	2.2	3.6	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	20.3	13.6	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	19.5	22.2	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	10.4	10.8	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.9	1.6	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	3.7	1.4	1.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Willows of New Castle's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (60.9% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

60.9% this home

No different from the national rate

US median of homes 51.5% · Indiana: 111 better, 7 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 56 eligible stays.

Potentially preventable readmissions

9.2% this home

No different from the national rate

US median of homes 10.7% · Indiana: 0 better, 17 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 77 eligible stays.

Infections that led to a hospital stay

6.3% this home

No different from the national rate

US median of homes 7.1% · Indiana: 0 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 46 eligible stays.

Self-care and mobility at discharge

36.1% this home

Median of homes: Indiana60.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 36 residents counted.

Falls with major injury

0.0% this home

Median of homes: Indiana0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 48 residents counted.

New or worsened pressure ulcers

2.1% this home

Median of homes: Indiana1.4% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 48 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Indiana100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 16 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: HENRY COUNTY MEMORIAL HOSPITAL.

Name	Role	Type	Share	Since
Henry County Memorial Hospital	5% or greater direct ownership interest	Organization	100%	01/01/2012
Dynes, Sheldon	Corporate director	Individual		01/01/2012
Pidgeon, John	Corporate director	Individual		01/01/2012
Shore, Marion	Corporate director	Individual		01/01/2012
Ware, Deborah	Corporate director	Individual		08/27/2021
Ring, Brian	Corporate officer	Individual		08/01/2022
New Castle in Opco, LLC	Operational/managerial control	Organization		07/01/2023
Frankel, Israel	Operational/managerial control	Individual		01/08/2025
New Castle in Opco, LLC	Adp of the SNF	Organization		01/13/2025
Frankel, Israel	Adp of the SNF	Individual		01/13/2025
Patton, Elizabeth	Adp of the SNF	Individual		01/13/2025
Reis, James	Adp of the SNF	Individual		01/13/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 12 problems in this area, most recently on July 22, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on March 14, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on January 29, 2024: "Ensure each resident receives an accurate assessment."
Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on March 6, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

Other nursing homes nearby

Stonebrooke Rehabilitation Center
New Castle, 0.2 mi · 2 of 5 stars · 32 citations
Hickory Creek at New Castle
New Castle, 0.2 mi · 1 of 5 stars · 16 citations
Waters of New Castle, the
New Castle, 0.2 mi · 3 of 5 stars · 12 citations
Glen Oaks Health Campus
New Castle, 3.2 mi · 4 of 5 stars · 19 citations
Middletown Nursing and Rehabilitation Center
Middletown, 12.3 mi · 4 of 5 stars · 9 citations
Waters of Middletown Skilled Nursing Facility, the
Middletown, 12.7 mi · 4 of 5 stars · 18 citations
Waters Edge Village
Muncie, 17.2 mi · 4 of 5 stars · 16 citations
Waters of Chesterfield Skilled Nursing Facility
Chesterfield, 17.3 mi · 4 of 5 stars · 14 citations

Indiana contacts for a concern about a nursing home

These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.

Common questions

What is Willows of New Castle's Medicare star rating?: CMS rates Willows of New Castle 2 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Willows of New Castle get at its last inspection?: 5 health deficiencies at the standard inspection on March 6, 2026. The Indiana average is 7.2.
Has Willows of New Castle been fined?: CMS lists no fines in the last three years.
Does Willows of New Castle accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Willows of New Castle?: CMS lists 12 owners and managers. Legal business name: HENRY COUNTY MEMORIAL HOSPITAL.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
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