Hickory Creek at New Castle
901 N 16th Street, New Castle, IN 47362 · Henry County · (765) 529-4695
36 certified beds, about 31 residents a day · Non profit - Other · Medicare and Medicaid since 1992
CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
2 of 5
Staffing
1 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 155459 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 29, 2026, inspectors cited 6 health deficiencies (the Indiana average is 7.2, the national average 9.2).
None of its 16 health citations since April 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.55 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.54 of those hours.
69.4% of nursing staff left within the year CMS measured (Indiana average 45.9%).
CMS links it to American Senior Communities, an affiliated group of 90 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
204/24
505/25
308/25
605/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
14D
0E
2F
Potential for minimal harm
0A
0B
0C
May 29, 2026Standard inspection, Complaint inspection · 6 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to protect the resident's right to be free from sexual abuse by a resident for 1 of 2 residents reviewed for abuse. (Resident B)
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility failed to provide sufficient information to describe the results of an abuse investigation to the Indiana Department Of Health (IDOH) for 2 of 2 residents reviewed for abuse. (Residents B and D)
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview and record review, the facility failed to implement a resident's comprehensive care plan interventions to prevent falls for 1 of 3 residents reviewed for accidents. (Resident 1)
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a nebulizer was stored in a bag to promote infection control measures (Resident 23), failed to ensure oxygen tubing was dated (Resident 1), and failed to ensure ear protectors were implemented as ordered by the physician (Resident 1) for 2 of 3 residents reviewed for respiratory services.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on interview and record review, the facility failed to timely schedule an imaging appointment required for a pain specialist appointment for 1 of 2 residents reviewed for pain management. (Resident 8)
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility failed to hold a resident's medication, as ordered, when their blood pressure results were out of parameters for administration for 1 of 5 residents reviewed for unnecessary medication. (Resident 23)
August 12, 2025Complaint inspection · 3 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to ensure a resident was free from verbal and mental abuse by a staff member to where the resident exhibited behaviors such as irritability and verbal disappointment in response to the staff member's presence for 1 of 3 residents reviewed for abuse. (Resident D)
- D Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on interview and record review, the facility failed to administer Resident B's psychotropic medications as ordered and failed to implement Resident D's behavioral care plan for management of behavioral outburst for 2 of 3 residents reviewed for behavioral care management. (Resident B and Resident D)
- D Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on interview and record review, the facility failed to determine residents' ability to consent and establish individualized resident-centered care plans for a resident-to-resident relationships for 2 of 3 residents reviewed for resident-to-resident relationships. (Resident B and Resident C)
May 8, 2025Standard inspection · 5 citations
- F Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and record review, the facility failed to provide eight consecutive hours of registered nurse (RN) coverage daily for 2 of 30 days reviewed. This deficient practice had the protentional to affect all 35 residents.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wrote2. The clinical record for Resident 7 was reviewed on 5/6/2025 at 1:22 p.m. The medical diagnoses included bilateral lower limb amputations and major depression. An Annual MDS assessment, dated 3/18/2025, indicated Resident 7 needed assistance with transferring and toileting, was cognitively intact, and incontinent of bowel and bladder. An activities of daily living (ADL) care plan, revised 3/18/2025, indicated Resident 7 needed assistance with activities of daily living with an intervention to provide Resident 7 with toileting routinely. During an interview and observation on 5/5/2025 at 1:10 p.m., Resident 7 indicated she had to wait a long time, up to two hours, to get assistance after putting on her call light. The last time this happened was during the last week, and it was worse in the evening after supper. [...]
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wrote2. The clinical record for Resident 21 was reviewed on 5/6/2025 at 11:45 a.m. The medical diagnoses included schizophrenia and chronic kidney disease. A Quarterly MDS assessment, dated 3/11/2025, indicated Resident 21 was cognitively intact. A nursing assessment, dated 3/11/2025, indicated Resident 21 was not at risk for developing a pressure area. A skin care plan, revised 3/21/2025, indicated Resident 21 was at risk for skin breakdown and to utilize a pressure-reducing cushion while in the wheelchair. During an interview and observation, on 5/5/2025 at 12:53 p.m., Resident 21 was noted to be sitting in his wheelchair. Midway through the interview, Resident 21 stood up and transferred to bed. Resident 21's wheelchair was noted to have a cushion in place. Resident 21 indicated he had never used a cushion in his wheelchair. [...]
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide incontinent care in a timely manner for a resident dependent on staff for toileting needs for 1 of 4 residents reviewed for activities of daily living (ADLs). (Resident 22)
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to follow policy for a resident who utilized an electronic cigarette and was on oxygen for 1 of 1 resident reviewed for accidents. (Resident 11)
April 5, 2024Standard inspection · 2 citations
- F Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview and record review, the facility failed to ensure there was Registered Nurse (RN) coverage for at least eight consecutive hours a day, seven days a week for 14 of 31 days reviewed. This had the potential to affect 27 residents.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop and implement care plans for the utilization of oxybutynin and NicoDerm for Resident 7, dementia medication for Resident 13, and iron, Jardiance, and omeprazole for Resident 14. This affected 3 of 5 residents reviewed for medication management.
Fire safety inspections
5 fire safety citations on file: 3 on May 8, 2025, 2 on April 5, 2024.
Every fire safety citation5 citations
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install an approved automatic sprinkler system.
- C Have simulated fire drills held at unexpected times.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Indiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.55 | 3.69 | 3.86 |
| Registered nurses | 0.54 | 0.67 | 0.69 |
| All nursing staff on weekends | 3.25 | 3.25 | 3.42 |
| Nurse aides | 1.88 | ||
| Licensed practical nurses | 1.12 | ||
| Nursing staff turnover (share who left in a year) | 69.4% | 45.9% | 45.8% |
| Registered nurse turnover | not reported | 40.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.67 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.67 on weekdays and 3.25 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.42 in April to June 2025 to 3.55 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.55 | 0.54 | 3.67 | 3.25 | 0.0% | 2 of 90 | 31 |
| Oct to Dec 2025 | 3.87 | 0.70 | 4.09 | 3.32 | 0.0% | 0 of 92 | 28 |
| Jul to Sep 2025 | 4.10 | 0.83 | 4.36 | 3.45 | 0.0% | 0 of 92 | 25 |
| Apr to Jun 2025 | 3.42 | 0.47 | 3.60 | 2.96 | 0.0% | 0 of 91 | 34 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Indiana, Jan to Mar 2026 | 3.63 | 0.62 | 3.80 | 3.19 | 3.4% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Indiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 3.8 | 11.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.5 | 1.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.1 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 5.4 | 11.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.4 | 3.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 23.1 | 13.6 | 15.4 |
Owners and operators
Legal business name: HENRY COUNTY MEMORIAL HOSPITAL. CMS links this home to American Senior Communities, a group of 90 nursing homes averaging 3.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Henry County Memorial Hospital | 5% or greater direct ownership interest | Organization | 100% | 08/01/2013 |
| Chies, Steven | Managing control - governing body | Individual | 03/01/2021 | |
| Gilman, Erika | Managing control - governing body | Individual | 11/14/2025 | |
| Jackson, Blake | Managing control - governing body | Individual | 03/01/2021 | |
| Jackson, Ethan | Managing control - governing body | Individual | 03/01/2021 | |
| Jackson, Mark | Managing control - governing body | Individual | 03/01/2021 | |
| Jackson, Michael | Managing control - governing body | Individual | 05/14/2024 | |
| Jackson, Wessley | Managing control - governing body | Individual | 03/01/2021 | |
| Justice, David | Managing control - governing body | Individual | 03/01/2021 | |
| Kelsey, Donna | Managing control - governing body | Individual | 07/18/2024 | |
| Pidgeon, John | Managing control - governing body | Individual | 01/01/2013 | |
| Shore, Marion | Managing control - governing body | Individual | 01/01/2013 | |
| Stitle, Stephen | Managing control - governing body | Individual | 03/01/2021 | |
| Ware, Deborah | Managing control - governing body | Individual | 08/27/2021 | |
| Wright, Theressa | Managing control - governing body | Individual | 05/21/2021 | |
| Ring, Brian | Corporate officer | Individual | 08/01/2022 | |
| American Senior Communities LLC | Operational/managerial control | Organization | 03/01/2021 | |
| Dice, Mark | Operational/managerial control | Individual | 06/01/2023 | |
| Hiltz, Jeffrey | Operational/managerial control | Individual | 01/01/2024 | |
| Rains, Amanda | Operational/managerial control | Individual | 04/01/2026 | |
| Ring, Brian | Operational/managerial control | Individual | 08/01/2022 | |
| Shane, Andrew | Operational/managerial control | Individual | 02/01/2023 | |
| Van Camp, Steven | Operational/managerial control | Individual | 06/01/2023 | |
| Young, Cathy | Operational/managerial control | Individual | 04/03/2023 | |
| Pidgeon, John | Trustee of the SNF | Individual | 01/01/2013 | |
| Shore, Marion | Trustee of the SNF | Individual | 01/01/2013 | |
| Ware, Deborah | Trustee of the SNF | Individual | 08/27/2021 | |
| American Senior Communities LLC | Adp of the SNF | Organization | 03/24/2025 | |
| Henry County Memorial Hospital | Adp of the SNF | Organization | 05/07/2025 | |
| Dice, Mark | Adp of the SNF | Individual | 06/01/2023 | |
| Hiltz, Jeffrey | Adp of the SNF | Individual | 03/24/2025 | |
| Shane, Andrew | Adp of the SNF | Individual | 02/01/2023 | |
| Van Camp, Steven | Adp of the SNF | Individual | 06/01/2023 | |
| Young, Cathy | Adp of the SNF | Individual | 03/24/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on May 29, 2026: "Provide safe and appropriate respiratory care for a resident when needed."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on May 29, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on May 29, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on May 8, 2025: "Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis."
Other nursing homes nearby
- Stonebrooke Rehabilitation Center New Castle, 0.1 mi · 2 of 5 stars · 32 citations
- Waters of New Castle, the New Castle, 0.2 mi · 3 of 5 stars · 12 citations
- Willows of New Castle New Castle, 0.2 mi · 2 of 5 stars · 24 citations
- Glen Oaks Health Campus New Castle, 3 mi · 4 of 5 stars · 19 citations
- Middletown Nursing and Rehabilitation Center Middletown, 12.2 mi · 4 of 5 stars · 9 citations
- Waters of Middletown Skilled Nursing Facility, the Middletown, 12.6 mi · 4 of 5 stars · 18 citations
- Waters of Chesterfield Skilled Nursing Facility Chesterfield, 17.2 mi · 4 of 5 stars · 14 citations
- Waters Edge Village Muncie, 17.2 mi · 4 of 5 stars · 16 citations
Indiana contacts for a concern about a nursing home
These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.
Common questions
- What is Hickory Creek at New Castle's Medicare star rating?
- CMS rates Hickory Creek at New Castle 1 out of 5 stars overall, with 2 for health inspections, 1 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hickory Creek at New Castle get at its last inspection?
- 6 health deficiencies at the standard inspection on May 29, 2026. The Indiana average is 7.2.
- Has Hickory Creek at New Castle been fined?
- CMS lists no fines in the last three years.
- Does Hickory Creek at New Castle accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hickory Creek at New Castle?
- CMS lists 34 owners and managers, and links the home to American Senior Communities. Legal business name: HENRY COUNTY MEMORIAL HOSPITAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.