Glen Oaks Health Campus
601 W Cr 200 S, New Castle, IN 47362 · Henry County · (765) 529-5796
68 certified beds, about 52 residents a day · For profit - Corporation · Medicare and Medicaid since 2006
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
3 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 155759 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 25, 2025, inspectors cited 5 health deficiencies (the Indiana average is 7.2, the national average 9.2).
None of its 19 health citations since June 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.16 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.80 of those hours.
33.3% of nursing staff left within the year CMS measured (Indiana average 45.9%).
CMS links it to Trilogy Health Services, an affiliated group of 127 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
806/23
408/24
511/25
204/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
17D
1E
1F
Potential for minimal harm
0A
0B
0C
April 28, 2026Complaint inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observation, interview, and record review, the facility failed to report a fall with injuries of unknown source, to the Indiana Department of Health, for 1 of 3 residents reviewed for reporting. (Resident B)
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to supervise a resident in the restroom who was high risk for falls, resulting with the resident having a fall, for 1 of 3 residents reviewed for accidents. (Resident B)
November 25, 2025Standard inspection · 5 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to timely dispose of outdated food and to ensure refrigerated items were not open to air with the potential to affect 53 of 53 residents residing at the facility.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain infection control practices by administering a pill medication that had been dropped on a medication cart and picked up with their bare hands, and ensure hand hygiene was performed prior to donning gloves for 8 of 20 randomly observed medication administrations. ( Resident 4, Resident 10, Resident 28, Resident 40, Resident 51, Resident 53, Resident 56 and Resident 65)
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to monitor a resident's wound for 1 of 1 resident reviewed for skin conditions and ensure priming of 2 units of insulin prior to administration of insulin dosage utilizing an insulin flex pen for 2 of 2 residents observed during insulin administrations. (Resident 16, Resident 28 and Resident 51)
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure fall interventions were in place for a resident, prior to experiencing a fall in the bathroom for 1 of 2 residents reviewed for accidents. (Resident 53)The clinical record for Resident 53 was reviewed on 11/18/25 at 2:30 p.m. Her diagnoses included, but were not limited to, spinal stenosis and heart disease. She was admitted to the facility on [DATE] after a hospitalization for surgery on her back. The admission MDS (Minimum Data Set) assessment, dated 11/11/25, indicated she required substantial assistance with bathing, toileting, and taking on/taking off footwear. The fall care plan, dated 11/6/25, indicated the resident was at risk for falling related to weakness and impaired mobility. [...]
- D Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on interview and record review, the facility failed to timely develop a behavior plan of care and track behaviors for a resident who displayed verbal agitation and cursing at staff and other residents for 1 of 2 reviewed for hospitalizations. (Resident 10)
August 13, 2024Standard inspection · 4 citations
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure Resident 9 had fresh ice water available at the bedside for 1 of 1 resident reviewed for hydration.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interview and record review, the facility failed to follow their grievance policy regarding a resident's missing clothing for 1 of 1 resident reviewed for personal property. (Resident 39)
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview and record review the facility failed to implement a sling for a resident with impaired range of motion (ROM) for 1 of 1 resident reviewed for ROM (Resident 16).
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide fortified food and fortified shakes as recommended by the Registered Dietician (RD) and as ordered by the physician for a resident who had experienced significant weight loss for 1 of 2 residents reviewed for nutrition (Resident 34).
June 16, 2023Standard inspection · 8 citations
- D Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Inspectors wroteBased on observation, interview and record review the facility failed to provide a dignity bag to cover catheters for 2 of 4 reviewed for catheters (Resident 30 and Resident 50).
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on interview, observations, and record review, the facility failed to ensure the call light was in reach for 1 of 3 residents reviewed for accommodation of needs. (Resident 2)
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident had an ongoing activity program. This affected 1 of 3 residents reviewed for activities. (Resident 9)
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview, observation, and record review the facility failed to obtain orders for a preventive dressing to a non-pressure skin area for Resident 18, failed to obtain treatment orders for a non-pressure skin area for Resident 13, and failed to follow call parameters for Resident 11 for 3 of 14 residents reviewed for compliance for physician orders.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview and record review the facility failed to follow up with the physician related to a pressure ulcer with increased odor, failed to implement a pressure relieving cushion and failed to complete a thorough and accurate skin assessment for 2 of 6 residents reviewed for pressure ulcers (Resident 36 and Resident 155).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview and record review the facility failed to maintain an nebulizer machine in sanitary manner, failed to change the tubing monthly and failed to have oxygen tubing dated for 3 of 7 residents reviewed for respiratory care (Resident 15, Resident 37 and Resident 3).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on interview, observation, and record review, the facility failed to ensure Resident 18 did not have medications at bedside for 1 of 6 residents reviewed for medication administration.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and record review, the facility failed to complete to complete an inventory sheet for Resident 11 for 1 of 3 reviewed for inventory sheets.
Fire safety inspections
14 fire safety citations on file: 4 on November 25, 2025, 2 on August 13, 2024, 8 on June 16, 2023.
Every fire safety citation14 citations
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Meet requirements for sections of health care facilities separated by fire resistive construction.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Install corridor and hallway doors that block smoke.
- F Implement emergency and standby power systems.
- F Have a battery powered remote alarm panel in a location accessible by operating personnel.
- F Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
- E Meet other general requirements.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Install corridor and hallway doors that block smoke.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Indiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.16 | 3.69 | 3.86 |
| Registered nurses | 0.80 | 0.67 | 0.69 |
| All nursing staff on weekends | 2.66 | 3.25 | 3.42 |
| Nurse aides | 1.62 | ||
| Licensed practical nurses | 0.74 | ||
| Nursing staff turnover (share who left in a year) | 33.3% | 45.9% | 45.8% |
| Registered nurse turnover | 22.2% | 40.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.43 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.36 on weekdays and 2.66 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.04 in April to June 2025 to 3.16 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.16 | 0.80 | 3.36 | 2.66 | 0.0% | 0 of 90 | 52 |
| Oct to Dec 2025 | 3.25 | 0.86 | 3.44 | 2.75 | 0.0% | 0 of 92 | 51 |
| Jul to Sep 2025 | 3.34 | 0.87 | 3.52 | 2.86 | 0.0% | 0 of 92 | 52 |
| Apr to Jun 2025 | 3.04 | 0.94 | 3.16 | 2.75 | 0.0% | 0 of 91 | 53 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Indiana, Jan to Mar 2026 | 3.63 | 0.62 | 3.80 | 3.19 | 3.4% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Indiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.3 | 11.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.7 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 12.8 | 11.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.2 | 3.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.2 | 13.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 17.4 | 22.2 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.5 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.6 | 1.4 | 1.8 |
Owners and operators
Legal business name: HENRY COUNTY MEMORIAL HOSPITAL. CMS links this home to Trilogy Health Services, a group of 127 nursing homes averaging 4.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Henry County Memorial Hospital | 5% or greater direct ownership interest | Organization | 100% | 05/01/2015 |
| Trilogy Healthcare Operations of New Castle, LLC | Operational/managerial control | Organization | 05/01/2015 | |
| Carter, Amy | Operational/managerial control | Individual | 04/15/2025 | |
| Nelson, Tammy | Operational/managerial control | Individual | 05/16/2024 | |
| Ring, Brian | Operational/managerial control | Individual | 08/01/2022 | |
| Barney, Leigh | General partnership interest | Individual | 12/01/2015 | |
| Davis, David | General partnership interest | Individual | 12/31/2019 | |
| Dynes, Sheldon | Trustee of the SNF | Individual | 01/01/2013 | |
| Pidgeon, John | Trustee of the SNF | Individual | 01/01/2013 | |
| Shore, Marion | Trustee of the SNF | Individual | 01/01/2013 | |
| Ware, Deborah | Trustee of the SNF | Individual | 08/27/2021 | |
| Carter, Amy | Adp of the SNF | Individual | 04/15/2025 | |
| Nelson, Tammy | Adp of the SNF | Individual | 05/16/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on April 28, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on August 13, 2024: "Reasonably accommodate the needs and preferences of each resident."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on April 28, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on November 25, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.66 hours per resident per day, below the Indiana average of 3.25.
Other nursing homes nearby
- Hickory Creek at New Castle New Castle, 3 mi · 1 of 5 stars · 16 citations
- Stonebrooke Rehabilitation Center New Castle, 3.1 mi · 2 of 5 stars · 32 citations
- Waters of New Castle, the New Castle, 3.2 mi · 3 of 5 stars · 12 citations
- Willows of New Castle New Castle, 3.2 mi · 2 of 5 stars · 24 citations
- Middletown Nursing and Rehabilitation Center Middletown, 13 mi · 4 of 5 stars · 9 citations
- Waters of Middletown Skilled Nursing Facility, the Middletown, 13.6 mi · 4 of 5 stars · 18 citations
- Waters of Chesterfield Skilled Nursing Facility Chesterfield, 18.1 mi · 4 of 5 stars · 14 citations
- Rawlins House Health & Living Community Pendleton, 19.4 mi · 5 of 5 stars · 11 citations
Indiana contacts for a concern about a nursing home
These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.
Common questions
- What is Glen Oaks Health Campus's Medicare star rating?
- CMS rates Glen Oaks Health Campus 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Glen Oaks Health Campus get at its last inspection?
- 5 health deficiencies at the standard inspection on November 25, 2025. The Indiana average is 7.2.
- Has Glen Oaks Health Campus been fined?
- CMS lists no fines in the last three years.
- Does Glen Oaks Health Campus accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Glen Oaks Health Campus?
- CMS lists 13 owners and managers, and links the home to Trilogy Health Services. Legal business name: HENRY COUNTY MEMORIAL HOSPITAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.