Home / West Virginia / Cowen
Webster Healthcare Center
411 Erbacon Road, Cowen, WV 26206 · Webster County · (304) 226-5301
60 certified beds, about 58 residents a day · For profit - Corporation · Medicare and Medicaid since 1998
CMS Care Compare ratings, data as of September 1, 2026 · CCN 515165 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 26, 2026, inspectors cited 4 health deficiencies (the West Virginia average is 11.7, the national average 9.2).
None of its 10 health citations since December 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.72 hours per resident per day, against 3.67 across West Virginia and 3.86 nationally. Registered nurses accounted for 0.64 of those hours.
49.0% of nursing staff left within the year CMS measured (West Virginia average 44.1%).
CMS links it to Communicare Health, an affiliated group of 110 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
February 26, 2026Standard inspection · 4 citations
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and staff interview the facility failed to revise individualized care plans related to activities. This failed practice was found true for (1) one of (1) residents reviewed for activities during the Long-Term Care Survey Process. Resident identifier: #8. Facility census: 57. Findings Include: a) Resident #8 A record review on 02/25/26 at 11:15 AM, revealed an activity care plan for Resident #8 that reads as follows:Focus:(Resident #8 name) does not attend scheduled group activities. He prefers to remain in room for activities and 1-1 visits. He is dependent on staff for cognitive stimulation and activities. Revision date of 01/21/26Goals: (Resident #8 name) will participate in activities of choice through review date. (Resident #8 name) will show engagement in activities of interest through review date. (Resident #8 name) will accept/participate in 1:1 activities. [...]
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, record review, and staff interview the facility failed to provide an ongoing resident-centered activities program to meet the needs, interest and preferences of each resident. This failed practice was found true for (1) one of (1) one residents reviewed for activities during the Long-Term Care Survey Process. Resident identifier: #8. Facility census: 57.
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on resident interview, staff interview and record review the facility failed to provide timely vision appointments for a resident with a known vision impairment. This failed practice was found true for (1) one of (1) one residents reviewed for vision/hearing services during the Long-Term Care Survey Process. Resident identifier #13. Facility census: 57. Findings Include:a) Resident #13During the initial interview on 02/24/26 at 2:10 PM, Resident #13 stated, I have a cataract on my left eye. When I close my right eye it is like my left eye is covered in bacon grease all over it. I have been here for (4) four years and have seen an eye doctor for about (2) two year. I have told them that I need to go, but I don't have an appointment or anything. A record review on 02/25/26 at 9:30 AM, revealed that Resident #13's last vision consultation was on 05/06/24. [...]
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Inspectors wroteBased on record review and staff interview the facility failed to develop a care plan with measurable goals and interventions to address the care and treatment for a resident with Dementia This failed practice was found true for (1) one of (5) five residents reviewed for Dementia care during the Long-Term Care Survey Process. Resident identifier #8. Facility Census 57.
September 5, 2024Standard inspection · 3 citations
- E Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, record review and staff interview the facility failed to provide an activity program to meet the needs and interest of the residents. This failed practice was found true for (2) two of (5) five residents reviewed for activities during the Long-Term Care Survey Process. Resident identifiers: #39 and #1. Facility census: 59.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, record review, and staff interview the facility failed to implement a care plan related to contracture devices. This failed practice was found true for (1) one of (4) four residents reviewed for Range of Motion (ROM) during the Long Term Care Survey Process. Resident identifier: #1. Facility Census: 59.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, record review and staff interview the facility failed to follow physician's orders related to contracture devices. This failed practice was found true for (1) one of (4) four residents reviewed for Range of Motion (ROM) during the Long Term Care Survey Process. Resident identifier #1. Facility census 59. Finding Include: a) Resident #1 During the initial observservation on 09/03/24 at 1:30PM showed that Resident #1 had multiple contractures. A record review on 09/03/24 at 2:00 PM of Resident #1 diagnosis reads as follows: Contracture, right knee Contracture, left knee Contracture, left hip Contracture , left ankle Contracture, right ankle Further record review of Resident #1's orders read as follows: Carrot to Bilateral hands at all times every shift to prevent contractures Remove Q-shift for skin checks; Notify physician with any concerns. [...]
December 14, 2022Standard inspection · 3 citations
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on medical record review and staff interview, the facility failed to revise the comprehensive care plan in the area of contractures. This was true for one (1) of two (2) residents reviewed for the care area of position and mobility. Resident identifier: #15. Facility census: 56.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation and staff interview, the facility failed to ensure the resident environment over which it had control was as free from accident hazards as possible. The doors to four (4) rooms containing potentially hazardous materials were not locked. This deficient practice had the potential to affect any residents in the facility who wander and were able to access the rooms. Resident identifiers: #42, #4. Facility census: 56.
- D Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Inspectors wroteBased on observation, record review, and staff interview, the facility failed to ensure residents were provided with assistive devices at meals as ordered. Resident #45 was not provided with a straw as ordered by the physician. This was true for one (1) of eight (8) residents reviewed for the care area of nutrition. Resident identifier: #45. Facility census: 56.
Fire safety inspections
3 fire safety citations on file: 2 on February 26, 2026, 1 on September 5, 2024.
Every fire safety citation3 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Provide properly protected cooking facilities.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | West Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.72 | 3.67 | 3.86 |
| Registered nurses | 0.64 | 0.73 | 0.69 |
| All nursing staff on weekends | 3.22 | 3.17 | 3.42 |
| Nurse aides | 2.04 | ||
| Licensed practical nurses | 1.05 | ||
| Nursing staff turnover (share who left in a year) | 49.0% | 44.1% | 45.8% |
| Registered nurse turnover | 16.7% | 42.3% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.99 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.92 on weekdays and 3.22 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.55 in April to June 2025 to 3.72 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.72 | 0.64 | 3.92 | 3.22 | 0.0% | 0 of 90 | 58 |
| Oct to Dec 2025 | 4.00 | 0.63 | 4.23 | 3.42 | 0.0% | 0 of 92 | 59 |
| Jul to Sep 2025 | 3.27 | 0.50 | 3.47 | 2.74 | 0.0% | 0 of 92 | 59 |
| Apr to Jun 2025 | 3.55 | 0.50 | 3.80 | 2.90 | 0.0% | 0 of 91 | 59 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| West Virginia, Jan to Mar 2026 | 3.56 | 0.67 | 3.75 | 3.08 | 3.9% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
Official wage estimates for West Virginia
| Job | Median | Middle half | Employed |
|---|---|---|---|
| West Virginia, all employers | |||
| CNAs (nursing assistants) | $17.66 | $17.05 to $18.47 | 9,390 |
| LPNs and LVNs | $26.61 | $23.71 to $29.47 | 6,050 |
| Registered nurses | $38.52 | $32.77 to $47.97 | 23,430 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | West Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 13.7 | 14.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.8 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.1 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 4.4 | 1.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.6 | 15.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.3 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.8 | 13.4 | 15.4 |
Short-term rehab results
For a stay to recover after a hospital visit, these are the results CMS publishes for Webster Healthcare Center's Medicare short-stay residents. How to read these, and what Medicare pays for.
CMS reports none of these results for this home: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Owners and operators
Legal business name: ERBACON LEASING CO., LLC. CMS links this home to Communicare Health, a group of 110 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Zenith Holdings Op Co., LLC | 5% or greater direct ownership interest | Organization | 100% | 04/14/2023 |
| C.r. Stoltz Family Investment Company Inc | Indirect ownership interest | Organization | 04/14/2023 | |
| C.r. Stoltz Irrevocable Trust | Indirect ownership interest | Organization | 04/14/2023 | |
| Health Care Holdings, LLC | Indirect ownership interest | Organization | 04/14/2023 | |
| I. Rosedale Family Investment Company Inc | Indirect ownership interest | Organization | 04/14/2023 | |
| I. Rosedale Irrevocable Trust | Indirect ownership interest | Organization | 04/14/2023 | |
| Marantz Wv Holdings, LLC | Indirect ownership interest | Organization | 04/14/2023 | |
| R.s. Wilheim Irrevocable Trust | Indirect ownership interest | Organization | 04/14/2023 | |
| Ronald S Wilheim 2012 Spousal Trust | Indirect ownership interest | Organization | 04/14/2023 | |
| Rosedale Family Investment Company, Inc | Indirect ownership interest | Organization | 04/14/2023 | |
| Rrw, LLC | Indirect ownership interest | Organization | 04/14/2023 | |
| S.l. Rosedale Irrevocable Trust | Indirect ownership interest | Organization | 04/14/2023 | |
| Wilheim Family Investment Company, Inc. | Indirect ownership interest | Organization | 04/14/2023 | |
| Zenith Healthcare Holdings, LLC | Indirect ownership interest | Organization | 04/14/2023 | |
| Romeo, Dominic | Corporate officer | Individual | 04/14/2023 | |
| Stoltz, Charles | Corporate officer | Individual | 04/14/2023 | |
| Wilheim, Ronald | Corporate officer | Individual | 04/14/2023 | |
| Erbacon Mgt Co., LLC | Operational/managerial control | Organization | 04/14/2023 | |
| Amick, Sandra | Operational/managerial control | Individual | 11/04/2023 | |
| Groves, Donna | Operational/managerial control | Individual | 04/14/2023 | |
| Romeo, Dominic | Operational/managerial control | Individual | 04/14/2023 | |
| Trenbath, Richard | Operational/managerial control | Individual | 04/14/2023 | |
| Odenthal, Richard | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 03/24/2026 | |
| C.r. Stoltz Family Investment Company Inc | Adp of the SNF | Organization | 04/14/2023 | |
| C.r. Stoltz Irrevocable Trust | Adp of the SNF | Organization | 04/14/2023 | |
| Erbacon Mgt Co., LLC | Adp of the SNF | Organization | 04/14/2025 | |
| Health Care Holdings, LLC | Adp of the SNF | Organization | 04/14/2023 | |
| I. Rosedale Family Investment Company Inc | Adp of the SNF | Organization | 04/14/2023 | |
| I. Rosedale Irrevocable Trust | Adp of the SNF | Organization | 04/14/2023 | |
| Marantz Wv Holdings, LLC | Adp of the SNF | Organization | 04/14/2023 | |
| R.s. Wilheim Irrevocable Trust | Adp of the SNF | Organization | 04/14/2023 | |
| Ronald S Wilheim 2012 Spousal Trust | Adp of the SNF | Organization | 04/14/2023 | |
| Rosedale Family Investment Company, Inc | Adp of the SNF | Organization | 04/14/2023 | |
| Rrw, LLC | Adp of the SNF | Organization | 04/14/2023 | |
| S.l. Rosedale Irrevocable Trust | Adp of the SNF | Organization | 04/14/2023 | |
| Wilheim Family Investment Company, Inc. | Adp of the SNF | Organization | 04/14/2023 | |
| Zenith Healthcare Holdings, LLC | Adp of the SNF | Organization | 04/14/2023 | |
| Amick, Sandra | Adp of the SNF | Individual | 11/04/2023 | |
| Trenbath, Richard | Adp of the SNF | Individual | 04/14/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on February 26, 2026: "Provide activities to meet all resident's needs."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on February 26, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on December 14, 2022: "Provide special eating equipment and utensils for residents who need them and appropriate assistance."
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Summersville Healthcare Center Summersville, 16.9 mi · 4 of 5 stars · 22 citations
- Braxton Healthcare Center Sutton, 19.8 mi · 5 of 5 stars · 25 citations
West Virginia contacts for a concern about a nursing home
These are the official offices in West Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: West Virginia Office of Health Facility Licensure and Certification, Nursing Home Program, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: West Virginia Long-Term Care Ombudsman Program, Legal Aid of West Virginia, 1-800-834-0598. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: OHFLAC Health Care Facility Lookup, where West Virginia publishes its own records on licensed homes.
Common questions
- What is Webster Healthcare Center's Medicare star rating?
- CMS rates Webster Healthcare Center 5 out of 5 stars overall, with 5 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Webster Healthcare Center get at its last inspection?
- 4 health deficiencies at the standard inspection on February 26, 2026. The West Virginia average is 11.7.
- Has Webster Healthcare Center been fined?
- CMS lists no fines in the last three years.
- Does Webster Healthcare Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Webster Healthcare Center?
- CMS lists 39 owners and managers, and links the home to Communicare Health. Legal business name: ERBACON LEASING CO., LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.