Willow Brook Christian Home
55 Lazelle Rd, Columbus, OH 43235 · Franklin County · (614) 885-3300
50 certified beds, about 44 residents a day · Non profit - Corporation · Medicare and Medicaid since 1995
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365988 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 30, 2026, inspectors cited 4 health deficiencies (the Ohio average is 10.5, the national average 9.2).
Of 25 health citations since February 2022, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.03 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 1.37 of those hours.
38.9% of nursing staff left within the year CMS measured (Ohio average 48.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 25 health citations on file.
April 30, 2026Standard inspection · 4 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of the Legionella plan, policy review and staff interview, the facility failed to ensure the Legionella plan parameters for temperature readings were followed and failed to ensure new interventions were initiated for documented temperatures readings below the control measure. This had the potential to affect all facility residents. The facility census was 49.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on medical record review, interview, and review of facility policy, the facility failed to ensure the comprehensive care plan was updated for a fall intervention for Resident #45. This affected one resident (#45) of three residents reviewed for falls. The facility census was 49. Findings Include: Review of Resident #45's medical record revealed she was admitted on [DATE] with diagnoses that included but were not limited to hypertension, insomnia and dementia. Review of facility investigation report dated 01/16/26 revealed Resident #45 was found on the floor mat directly beside her bed and a silent bed alarm was implemented as the immediate action taken for fall. [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on staff interview, review of the medical record, and review of facility policy, the facility failed to ensure baseline weight measurements were obtained and verified in a timely manner after admission. This affected one resident (#7) of one resident reviewed for nutrition and weight loss. The facility census was 49.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on review of the medical record, interviews, review of Food and Drug Administration (FDA) guidance, and policy review, the facility failed to ensure residents drug regimen was free from unnecessary drugs when pain medication parameters were not in place. This affected two residents (#12 and #24) out of three residents reviewed for pain. The facility census was 49.
December 23, 2025Complaint inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on medical record review, staff interview, review of the self-reported incidents and policy review, the facility failed to ensure an injury of unknown origin was timely reported to the state agency. This affected one (#44) of three residents reviewed who had injuries. The facility census was 40.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on medical record review, staff interview, review of the self-reported incidents and policy review, the facility failed to timely investigate an injury of unknown origin. This affected one (#44) of three residents reviewed for injuries. The facility census was 40.
September 2, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review, hospital record review, interview, observation, review of the mechanical lift instructions, and policy review, the facility failed to use appropriate slings for the mechanical lift and failed to maintain the mechanical lift per the manufacturer's instructions resulting in significant resident injury with mechanical lift transfers. Actual harm occurred on 07/20/25 when Resident #4, who required extensive assistance from two staff members and a mechanical lift with transfers, experienced a fall during a mechanical lift transfer when staff used the incorrect sling and the sling straps broke. The resident was transferred to the emergency room for evaluation and subsequently admitted to the surgical trauma intensive care unit overnight due to multiple rib fractures and a right occipital scalp contusion and hematoma. [...]
November 7, 2024Standard inspection · 12 citations
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review, interview and review of facility policy, the facility failed to develop comprehensive care plans for Resident #10, #12, #15, #34, and #41. This affected five residents (#10, #12, #15, #34, and #41) of 18 records reviewed for care planning. The facility census was 45.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, record review, staff interviews, and resident interviews, the facility failed to ensure all residents received dignified choices to remain in their room. This affected one (Resident #300) out of one resident reviewed for dignity. The facility census was 45.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, staff interviews, and resident interviews, the facility failed to provide a comfortable, homelike environment for Resident #35. This affected one resident (#35) of six residents reviewed for comfortable living spaces. The facility census was 45. Findings Include: Resident #35 had an admission date of 12/08/20 with diagnoses including retention of urine, hypertension, neuromuscular dysfunction of bladder, age related osteoporosis with current pathological fracture of vertebrae, assistance with personal care, muscle weakness, abnormalities of gait and mobility, insomnia, urinary tract infection, and anxiety disorder. Observations on 11/04/24, 11/05/24, and 11/06/24 revealed a minimum of 11, and a maximum of 12 packages of incontinence briefs stacked and stored along the wall in Resident #35's bathroom. [...]
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, resident and staff interview, and record review, the facility failed to document ongoing assessments to evaluate the need for the use of physical restraints. This affected two residents (#28 and #300) of eight residents reviewed for the use of restraints. The facility census was 45.
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on record review, resident family interview, staff interview, and facility policy review, the facility failed to provide the resident or resident representative with a written notice of a bed hold. This affected one (Resident #25) out of two residents reviewed for hospital transfers. The facility census was 45.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, record review, and review of facility policy, the facility failed to ensure Resident #34's dressing changes for a skin tear were completed as ordered. This affected one resident (#34) of two residents reviewed for skin conditions. The facility census was 45.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation and record review the facility failed to ensure the resident environment remained free of accident hazards by safely storing portable oxygen per the facility policy/procedure. This had the potential to affect one (Residents #38) of one resident reviewed. The facility census was 45.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on record review and interview the facility failed to document nutritional supplement intake and complete an annual nutrition assessment. This affected three (Resident #25, #36 and #41) of eleven reviewed for the use of nutritional supplements. The facility census was 45.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review and staff interview, the facility failed to follow ordered medication administration parameters, and failed monitor a resident for side effects of anticoagulant use. This affected two (Resident #33 and Resident #25) of six resident reviewed for medications. The facility census was 45.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on medical record review and staff interview, the facility failed to adequately identify and monitor targeted behaviors for residents who use psychotropic medications. This affected one (Resident #15) of five residents reviewed for unnecessary medications. The census was 45.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, and record review, the facility failed to remove, inactivate, or destroy pathogenic organisms on the surface of a multi-use device (glucometer) to the point where it was rendered safe for handling and re-use. This had the potential to affect three residents (#9, #297, #25) receiving glucometer checks on the Skilled Unit. The census was 45.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on record review and interview the facility failed to follow guidance within their antibiotic stewardship program to ensure antibiotics were ordered appropriately. This affected two (Resident #33 and #101) out of three reviewed for appropriate antibiotic usage. The facility census was 45.
February 28, 2022Standard inspection · 6 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review, staff interview, and policy review, the facility failed to implement Legionella prevention plan according to the facility water management plan. This had the potential to affect 44 of 44 residents in the facility. Facility census was 44.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, medical record review, resident interview, staff interview, family interview, and policy review, the facility failed to monitor resident's skin impairments and edema. This affected four (#6, #9, #13, and #40) of four residents reviewed for skin impairments. The census was 44.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on medical record review, resident interview, staff interview, self-reported incident review and facility policy review, the facility failed to timely notify the Administrator and state agency (Ohio Department of Health (ODH) of an alleged incident of abuse/neglect. This affected one (#9) of one resident reviewed for abuse. The census was 44.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on medical record review and staff interview, the facility failed to accurately reflect resident wounds. This affected two (#19 and #32) of three reviewed for resident assessments. The facility census was 44.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on medical record review and staff interview, the facility failed to complete a Preadmission Screening and Resident Review (PASARR) for a resident. This affected one (#19) of one resident reviewed for PASARR. The facility census was 44.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, medical record review, staff interview and policy review, the facility failed to ensure a medication error rate of less than 5 percent (%). There were three medication errors out of 33 opportunities to equal an error rate of 9.09%. This affected three (#4, #6, and #7) of eight residents observed during the medication administration observation. The census was 44. Findings Include: 1. Review of the medical record for Resident #4 revealed an admission date of 01/28/12 and the diagnoses of high blood pressure, diabetes type two, fatigue, and heart failure. Review of the monthly physician orders for February 2022 revealed the resident was ordered a stool softener-laxative twice daily for constipation and the order stated in bright red letters Dose check not performed. There was no medication specified and no dosage specified. Observation on 02/22/22 at 3:16 P.M. [...]
Fire safety inspections
9 fire safety citations on file: 1 on April 30, 2026, 4 on November 7, 2024, 4 on February 28, 2022.
Every fire safety citation9 citations
- F Provide a written emergency evacuation plan.
- F Provide properly protected cooking facilities.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Install an approved automatic sprinkler system.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Install an approved automatic sprinkler system.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have restrictions on the use of portable space heaters.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.03 | 3.69 | 3.86 |
| Registered nurses | 1.37 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.54 | 3.28 | 3.42 |
| Nurse aides | 2.49 | ||
| Licensed practical nurses | 0.16 | ||
| Nursing staff turnover (share who left in a year) | 38.9% | 48.7% | 45.8% |
| Registered nurse turnover | 14.3% | 43.9% | 42.9% |
| Administrators who left | 2 |
CMS expects 3.61 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.22 on weekdays and 3.54 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.72 in April to June 2025 to 4.03 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.03 | 1.37 | 4.22 | 3.54 | 0.1% | 0 of 90 | 44 |
| Oct to Dec 2025 | 4.14 | 1.32 | 4.34 | 3.63 | 0.1% | 0 of 92 | 43 |
| Jul to Sep 2025 | 3.65 | 1.13 | 3.80 | 3.26 | 0.0% | 0 of 92 | 48 |
| Apr to Jun 2025 | 3.72 | 1.11 | 3.89 | 3.29 | 0.1% | 0 of 91 | 48 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.6 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.7 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.4 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 7.8 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 1.9 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 13.9 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.1 | 12.9 | 12.0 |
Owners and operators
Legal business name: WILLOW BROOK CHRISTIAN SERVICES.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Barth, Phil | Corporate director | Individual | 08/16/2004 | |
| Davis, Brandi | Corporate director | Individual | 01/11/2024 | |
| Irwin, Terry | Corporate director | Individual | 01/01/2005 | |
| Johnson, William | Corporate director | Individual | 11/14/2019 | |
| Longo, Scott | Corporate director | Individual | 03/10/2007 | |
| May, Jerry | Corporate director | Individual | 07/24/2025 | |
| McKenna, Blythe | Corporate director | Individual | 01/23/2025 | |
| Pickens, Roger | Corporate director | Individual | 11/08/2012 | |
| Ringle, Michael | Corporate director | Individual | 04/26/2025 | |
| Sarkel, Ed | Corporate director | Individual | 05/09/2019 | |
| Susenna, Karen | Corporate director | Individual | 11/09/2017 | |
| Tidwell, Peggy | Corporate director | Individual | 03/16/2013 | |
| McKnight, Matthew | Corporate officer | Individual | 01/09/2023 | |
| Poulson, Thomas | Corporate officer | Individual | 06/28/2010 | |
| Harris, Kent | Operational/managerial control | Individual | 12/10/2025 | |
| Ketron, Nicole | Operational/managerial control | Individual | 01/01/2005 | |
| McKnight, Matthew | Operational/managerial control | Individual | 01/09/2023 | |
| Harris, Kent | Adp of the SNF | Individual | 12/10/2025 | |
| Ketron, Nicole | Adp of the SNF | Individual | 06/24/2025 | |
| McKnight, Matthew | Adp of the SNF | Individual | 01/09/2023 | |
| Poulson, Thomas | Adp of the SNF | Individual | 06/28/2010 | |
| Richard, Neil | Adp of the SNF | Individual | 03/01/2016 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on April 30, 2026: "Provide enough food/fluids to maintain a resident's health."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on April 30, 2026: "Provide and implement an infection prevention and control program."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on April 30, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on April 30, 2026: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Highbanks Care Center Columbus, 0.2 mi · 5 of 5 stars · 16 citations
- Worthington Christian Village Columbus, 0.5 mi · 5 of 5 stars · 17 citations
- Laurels of Norworth the Worthington, 2.3 mi · 2 of 5 stars · 36 citations
- Laurels of Worthington, the Worthington, 2.9 mi · 4 of 5 stars · 34 citations
- Capri Gardens Lewis Center, 3.6 mi · 5 of 5 stars · 11 citations
- Landings of Westerville Health and Rehab the Westerville, 3.9 mi · 5 of 5 stars · 7 citations
- The Laurels of Walden Park Columbus, 4.3 mi · 1 of 5 stars · 52 citations
- Buckeye Terrace Rehabilitation and Nursing Center Westerville, 4.4 mi · 2 of 5 stars · 72 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Willow Brook Christian Home's Medicare star rating?
- CMS rates Willow Brook Christian Home 5 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Willow Brook Christian Home get at its last inspection?
- 4 health deficiencies at the standard inspection on April 30, 2026. The Ohio average is 10.5.
- Has Willow Brook Christian Home been fined?
- CMS lists no fines in the last three years.
- Does Willow Brook Christian Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Willow Brook Christian Home?
- CMS lists 22 owners and managers. Legal business name: WILLOW BROOK CHRISTIAN SERVICES.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.