Highbanks Care Center
111 Lazelle Road East, Columbus, OH 43235 · Franklin County · (614) 888-2021
56 certified beds, about 52 residents a day · For profit - Corporation · Medicare and Medicaid since 2004
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366303 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 19, 2026, inspectors cited 5 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 16 health citations since February 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.39 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.80 of those hours.
60.7% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Foundations Health Solutions, an affiliated group of 64 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
March 26, 2026Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on resident and staff interview and record review, the facility failed to ensure Resident #35's continuity of care from the hospital to the facility was thoroughly reviewed and implemented. This affected one (Resident #35) of three residents reviewed for infections. The facility census was 53.
February 19, 2026Standard inspection, Complaint inspection · 5 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to maintain a safe, clean, and homelike environment in the memory care unit and in two resident rooms (Residents #6 and #8). This affected two residents (#6 and #8) and had the potential to affect all 25 residents on the memory care unit. The facility census was 52.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure the advanced directive matched in the electronic medical record and physical hard chart for one (Resident #10) out of 19 reviewed for the sample. The facility census was 53. Review of the medical record for Resident #10 revealed an admission date of 01/29/26. Diagnoses included unspecified mood (affective) disorder, obstructive and reflux uropathy, hyperlipidemia, and dementia of unspecified severity with mood disturbance. Review of the admission Minimum Data Set (MDS) 3.0 assessment for Resident #10, dated 02/05/26, revealed the resident was rarely/never understood. Review of the advanced directive documentation in the electronic medical record revealed a signed Do Not Resuscitate-Comfort Care Arrest (DNR-CCA) order dated 01/14/26. [...]
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure Resident #8, on the secured memory care unit, was specifically provided activities to meet their interests and meet their psychosocial needs. This affected one Resident #8 of the two residents reviewed for activities. The facility census was 52.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, resident interview, and staff interview, the facility failed to ensure the call light was within reach for one (Rresident #3) per fall interventions. This affecpted one of one residnet reviewed for fall interventions. The facility census was 53. Review of the medical record for Resident #3 revealed an admission date of 05/28/24. Diagnoses included primary generalized osteoarthritis, chronic obstructive pulmonary disease, type 2 diabetes mellitus without complications, and cerebral infarction unspecified. Review of the Quarterly Minimum Data Set MDS 3.0 assessment for Resident #3, dated 01/05/26, revealed a Brief Interview for Mental Status score of 07, indicating cognitive impairment. [...]
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff interview, and facility policy, the facility failed to ensure Oxygen tubing was maintained in a sanitary manner for one (Resident #3) out of one residents reviewed for respiratory concerns. The facility census was 53. Review of the medical record for Resident #3 revealed an admission date of 05/28/24. Diagnoses included primary generalized osteoarthritis, chronic obstructive pulmonary disease, type 2 diabetes mellitus without complications, and cerebral infarction unspecified. Review of the Quarterly Minimum Data Set MDS 3.0 assessment for Resident #3, dated 01/05/26, revealed a Brief Interview for Mental Status score of 07, indicating cognitive impairment. Further review indicated the resident received oxygen therapy while a resident of the facility. Observation on 02/17/26 at 10:10 A.M. [...]
August 28, 2024Standard inspection · 5 citations
- E Provide activities to meet all resident's needs.
Inspectors wrote4. Review of Resident #6's medical record revealed an admission date of 01/13/23. Resident #6's diagnoses included: type 2 diabetes mellitus, pseudobulbar affect, insomnia, and schizoaffective disorder. Review of Resident #6's Activities assessment dated [DATE] at 10:07 A.M., revealed Resident #6 loves music, especially classical music, and loves to sing. Resident #6 likes karaoke, Bingo, arts and crafts, and snacks. Resident #6 does better with one-on-one activities but does participate in group activities. Review of the plan of care dated 04/11/24 revealed Resident #6 did not engage in group activities. Resident #6 preferred activities in her room. Resident #6 enjoys spa day and getting hair/makeup done. Resident #6 voiced interest in getting nails done. Resident #6 really likes music. Interventions included to invite Resident #6 to music related activities and outside activities. [...]
- E Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on medical record review, financial record review, family interview, and staff interview, the facility failed to ensure residents and/or resident representative was provided assistance in financial matters ensuring resident does not lose eligibility of Supplemental Security Income (SSI) or Medicaid services. This affected four (#27, #30, #31, and #35) of eight resident financial records reviewed. The census was 55.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, record review, family interview, and staff interview, the facility failed to apply a physcian ordered resting hand splint. This affected one (#31) of one resident reviewed for positioning. The facility census was 55.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure a resident was not receiving an unnecessary amount of an antipsychotic medication. This affected one (#6) of five residents reviewed for unnecessary medication. Facility census was 55.
- D Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and staff interview, the facility failed to provide a homelike environment. This affected two (#31 and #44) of four residents reviewed for a homelike environment. The facility census was 55.
February 17, 2023Standard inspection · 5 citations
- E Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on medical record review, staff interview, and review of the facility policy, the facility failed to hold routine interdisciplinary team (IDT) care conferences for the residents. This affected four (Residents #1, #15, #16, and #32) of four residents reviewed for care conferences. The facility census was 50.
- E Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and staff interviews, the facility failed to ensure resident rooms were maintained in good repair. This affected four resident's (#1, #4, #7 and #24) of 24 residents reviewed for environment concerns. The facility census was 50.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on record review, observations, and staff interviews, the facility failed to ensure call lights remained in reach and were easily accessible for the residents. This affected two (Residents #1 and #24) of 24 residents reviewed for call lights. The facility census was 50.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and staff interview, the facility failed to accurately code Minimum Data Set (MDS) assessments for Resident #39 and #50 for anticoagulation drug use and Resident #52 for hospice services. This affected three (Resident #39, #50, and #52) of 16 residents reviewed for MDS assessments. The facility census was 50.
- B Assure the security of all personal funds of residents deposited with the facility.
Inspectors wroteBased on staff interview and record review, the facility failed to ensure the surety bond was sufficient to cover the balance of resident accounts. This had the potential to affect all 30 residents who had active fund accounts. The facility census was 50.
Fire safety inspections
10 fire safety citations on file: 2 on February 19, 2026, 2 on August 28, 2024, 6 on February 17, 2023.
Every fire safety citation10 citations
- F Have properly installed electrical wiring and gas equipment.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Have exits that are accessible at all times.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Have properly installed electrical wiring and gas equipment.
- F Have simulated fire drills held at unexpected times.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Provide properly protected cooking facilities.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.39 | 3.69 | 3.86 |
| Registered nurses | 0.80 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.10 | 3.28 | 3.42 |
| Nurse aides | 2.18 | ||
| Licensed practical nurses | 0.42 | ||
| Nursing staff turnover (share who left in a year) | 60.7% | 48.7% | 45.8% |
| Registered nurse turnover | 81.3% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.05 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.51 on weekdays and 3.10 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.24 in April to June 2025 to 3.39 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.39 | 0.80 | 3.51 | 3.10 | 0.0% | 0 of 90 | 52 |
| Oct to Dec 2025 | 3.36 | 0.78 | 3.44 | 3.14 | 0.0% | 0 of 92 | 53 |
| Jul to Sep 2025 | 3.44 | 0.80 | 3.56 | 3.15 | 0.0% | 0 of 92 | 53 |
| Apr to Jun 2025 | 3.24 | 0.79 | 3.34 | 3.00 | 0.0% | 0 of 91 | 53 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
Official wage estimates for Ohio
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Ohio, all employers | |||
| CNAs (nursing assistants) | $18.76 | $17.93 to $21.44 | 63,280 |
| LPNs and LVNs | $29.78 | $27.34 to $31.68 | 39,900 |
| Registered nurses | $39.67 | $38.08 to $47.61 | 143,730 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 0.6 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.4 | 3.2 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 1.8 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.6 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 22.2 | 8.8 | 15.4 |
Short-term rehab results
For a stay to recover after a hospital visit, these are the results CMS publishes for Highbanks Care Center's Medicare short-stay residents. How to read these, and what Medicare pays for.
CMS reports none of these results for this home: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Owners and operators
Legal business name: HIGHBANKS CARE CENTER, LLC. CMS links this home to Foundations Health Solutions, a group of 64 nursing homes averaging 4.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Colleran, Brian | Corporate director | Individual | 01/01/2019 | |
| Colleran, Brian | Corporate officer | Individual | 01/01/2019 | |
| Krystowski, John | Corporate officer | Individual | 06/01/2018 | |
| Foundations Health Solutions, LLC | Operational/managerial control | Organization | 01/01/2019 | |
| Anderson, Thomas | Operational/managerial control | Individual | 05/01/2024 | |
| Colleran, Brian | Operational/managerial control | Individual | 01/01/2019 | |
| Krystowski, John | Operational/managerial control | Individual | 06/01/2018 | |
| Foundations Health Solutions, LLC | Adp of the SNF | Organization | 04/11/2025 | |
| Anderson, Thomas | Adp of the SNF | Individual | 05/01/2024 | |
| Colleran, Brian | Adp of the SNF | Individual | 01/01/2019 | |
| Krystowski, John | Adp of the SNF | Individual | 06/01/2018 | |
| Olson, Lyle | Adp of the SNF | Individual | 06/01/2018 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on March 26, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on February 19, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 2 problems in this area, most recently on August 28, 2024: "Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on August 28, 2024: "Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.10 hours per resident per day, below the Ohio average of 3.28.
Other nursing homes nearby
- Willow Brook Christian Home Columbus, 0.2 mi · 5 of 5 stars · 25 citations
- Worthington Christian Village Columbus, 0.6 mi · 5 of 5 stars · 17 citations
- Laurels of Norworth the Worthington, 2.3 mi · 2 of 5 stars · 36 citations
- Laurels of Worthington, the Worthington, 2.8 mi · 4 of 5 stars · 34 citations
- Capri Gardens Lewis Center, 3.7 mi · 5 of 5 stars · 11 citations
- Landings of Westerville Health and Rehab the Westerville, 3.7 mi · 5 of 5 stars · 7 citations
- The Laurels of Walden Park Columbus, 4.2 mi · 1 of 5 stars · 52 citations
- Buckeye Terrace Rehabilitation and Nursing Center Westerville, 4.2 mi · 2 of 5 stars · 72 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Highbanks Care Center's Medicare star rating?
- CMS rates Highbanks Care Center 5 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Highbanks Care Center get at its last inspection?
- 5 health deficiencies at the standard inspection on February 19, 2026. The Ohio average is 10.5.
- Has Highbanks Care Center been fined?
- CMS lists no fines in the last three years.
- Does Highbanks Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Highbanks Care Center?
- CMS lists 12 owners and managers, and links the home to Foundations Health Solutions. Legal business name: HIGHBANKS CARE CENTER, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.