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Willowbrooke Ctskdcarectr at Fortwashingtonestates

735 Susquehanna Road, Fort Washington, PA 19034 · Montgomery County · (215) 542-8110

9 certified beds, about 6 residents a day · Non profit - Corporation · Medicare since 1980

Overall
5 of 5
Health inspections
5 of 5
Staffing
5 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 395496 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 5, 2026, inspectors cited 0 health deficiencies (the Pennsylvania average is 10, the national average 9.2).

None of its 1 health citation since April 2024 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 5.50 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 1.82 of those hours.

20.0% of nursing staff left within the year CMS measured (Pennsylvania average 44.5%).

CMS links it to Acts Retirement-Life Communities, an affiliated group of 27 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 1 health citation on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
1D
0E
0F
Potential for minimal harm
0A
0B
0C
February 5, 2026Standard inspection · 0 citations
February 27, 2025Standard inspection · 1 citation
  1. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 19, 2025
    Inspectors wroteBased on observations, review of clinical records, and interviews with facility staff, it was determined that the facility failed to ensure that physician orders were followed for one of two residents observed during medication administration. (Resident R111)
April 26, 2024Standard inspection · 0 citations

Fire safety inspections

7 fire safety citations on file: 3 on February 5, 2026, 1 on February 27, 2025, 3 on April 26, 2024.

Every fire safety citation7 citations
  1. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 5, 2026 · Corrected (the home has a date of correction)
  2. E
    Have an enclosure around a vertical opening shaft.
    K 311 · February 5, 2026 · Corrected (the home has a date of correction)
  3. E
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · February 5, 2026 · Corrected (the home has a date of correction)
  4. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · February 27, 2025 · Corrected (the home has a date of correction)
  5. E
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · April 26, 2024 · Corrected (the home has a date of correction)
  6. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · April 26, 2024 · Corrected (the home has a date of correction)
  7. E
    Ensure proper usage of power strips and extension cords.
    K 920 · April 26, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homePennsylvaniaUnited States
All nursing staff (RN, LPN and aides)5.503.893.86
Registered nurses1.820.790.69
All nursing staff on weekends5.103.533.42
Nurse aides2.33
Licensed practical nurses1.35
Nursing staff turnover (share who left in a year)20.0%44.5%45.8%
Registered nurse turnovernot reported39.9%42.9%
Administrators who leftnot reported

CMS expects 3.51 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.67 on weekdays and 5.10 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.23 in April to June 2025 to 5.50 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.501.825.675.10 0.2%0 of 906
Oct to Dec 20254.941.775.034.73 0.0%0 of 926
Jul to Sep 20254.511.644.584.33 0.0%0 of 923
Apr to Jun 20255.231.835.474.65 0.0%0 of 915
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Pennsylvania, Jan to Mar 20263.690.653.823.3411.3%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Pennsylvania

JobMedianMiddle halfEmployed
Pennsylvania, all employers
CNAs (nursing assistants)$21.44$18.88 to $22.5267,740
LPNs and LVNs$30.74$29.02 to $35.0138,260
Registered nurses$46.36$38.75 to $50.35146,520
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Willowbrooke Ctskdcarectr at Fortwashingtonestates. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homePennsylvaniaUS
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.31.41.6
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
34.622.523.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
15.99.512.0

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Willowbrooke Ctskdcarectr at Fortwashingtonestates's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (64.4% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

64.4% this home

No different from the national rate

US median of homes 51.5% · Pennsylvania: 100 better, 108 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 37 eligible stays.

Potentially preventable readmissions

10.6% this home

No different from the national rate

US median of homes 10.7% · Pennsylvania: 3 better, 9 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 44 eligible stays.

Infections that led to a hospital stay

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 7.1% · Pennsylvania: 7 better, 5 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 23 eligible stays.

Self-care and mobility at discharge

75.0% this home

Median of homes: Pennsylvania54.4% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 28 residents counted.

Falls with major injury

0.0% this home

Median of homes: Pennsylvania0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 40 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: Pennsylvania2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 40 residents counted.

Medication list given at discharge

100.0% this home

Median of homes: Pennsylvania100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 21 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: ACTS RETIREMENT-LIFE COMMUNITIES INC. CMS links this home to Acts Retirement-Life Communities, a group of 27 nursing homes averaging 4.9 stars overall.

NameRoleTypeShareSince
Acts Retirement-Life Communities IncDirect ownership interestOrganization01/01/2012
Acts Acquisition and Development Company LLCIndirect ownership interestOrganization01/01/2003
Acts Alliance Management LLCIndirect ownership interestOrganization12/31/2022
Acts Communities of Maryland, Inc.Indirect ownership interestOrganization04/01/2019
Acts Legacy Foundation, Inc.Indirect ownership interestOrganization12/31/2022
Acts Management Services, Inc.Indirect ownership interestOrganization03/24/2009
Acts Retirement Services, IncIndirect ownership interestOrganization03/24/2009
Acts Retirement-Life Communities Management, LLCIndirect ownership interestOrganization12/31/2022
Acts Signature Community Services IncIndirect ownership interestOrganization12/31/2022
Bonita Springs Retirement Village IncIndirect ownership interestOrganization11/01/2024
Mease Life IncIndirect ownership interestOrganization10/01/2023
Acts Retirement-Life Communities Inc5% or greater mortgage interestOrganization01/01/2012
Allmond, SusanCorporate directorIndividual01/01/2015
Brod, KathrynCorporate directorIndividual02/15/2024
Callaway, WarrenCorporate directorIndividual03/30/2022
Chamberlain, LindaCorporate directorIndividual01/01/2025
Christiansen, KarenCorporate directorIndividual01/01/2020
Detweiler, HaroldCorporate directorIndividual11/01/2009
Esterhai, JohnCorporate directorIndividual05/01/1996
Gerner, ElricCorporate directorIndividual04/01/2009
Glynn, JamesCorporate directorIndividual01/01/2023
Grant, GeraldCorporate directorIndividual05/13/2008
Greer, JasonCorporate directorIndividual03/30/2022
Kelly, MichaelCorporate directorIndividual02/11/2020
Lammers, JohnCorporate directorIndividual12/15/2020
Lawson, DanielCorporate directorIndividual06/11/2019
Mashner, MarvinCorporate directorIndividual01/01/1991
Middlebrooks, DanielCorporate directorIndividual01/01/2023
Reichard, DawnCorporate directorIndividual06/01/2025
Ahern, SusanCorporate officerIndividual01/01/2020
Allmond, SusanCorporate officerIndividual01/01/2025
Christiansen, KarenCorporate officerIndividual05/25/2010
Fox, GlennCorporate officerIndividual01/01/2017
Gerner, ElricCorporate officerIndividual01/01/2010
Grant, GeraldCorporate officerIndividual06/01/2005
Lawson, DanielCorporate officerIndividual01/01/2025
Mashner, MarvinCorporate officerIndividual01/01/2025
Acts Management Services, Inc.Operational/managerial controlOrganization01/01/2012
Acts Retirement-Life Communities IncOperational/managerial controlOrganization01/01/2023
Acts Retirement-Life Communities Management, LLCOperational/managerial controlOrganization12/31/2022
Ahern, SusanOperational/managerial controlIndividual01/01/2020
Christiansen, KarenOperational/managerial controlIndividual05/25/2010
Fox, GlennOperational/managerial controlIndividual01/01/2017
Grant, GeraldOperational/managerial controlIndividual05/13/2008
Ahern, SusanIndividual is an owner, partner or trustee of any ADP of the SNFIndividual09/30/2025
U.s. BankTrustee of the SNFOrganization07/09/2025
Acts Management Services, Inc.Adp of the SNFOrganization07/20/2025
Acts Retirement-Life Communities IncAdp of the SNFOrganization01/01/2012
Acts Retirement-Life Communities Management, LLCAdp of the SNFOrganization07/20/2025
Baker Tilly Advisory Group LPAdp of the SNFOrganization02/03/2025
Baker Tilly Us LLPAdp of the SNFOrganization11/05/2024
U.s. BankAdp of the SNFOrganization07/11/2025
Ahern, SusanAdp of the SNFIndividual01/01/2020
Chalfin, RobertAdp of the SNFIndividual01/01/2022
Christiansen, KarenAdp of the SNFIndividual05/25/2010
Fox, GlennAdp of the SNFIndividual01/01/2017
Grant, GeraldAdp of the SNFIndividual06/01/2005
Ramos, DianaAdp of the SNFIndividual02/14/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on February 27, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."

Other nursing homes nearby

Assisted living and personal care homes in Fort Washington

Licensed assisted living residences and personal care homes in the same town or within 5 miles, each with its Pennsylvania licence record.

Assisted living and personal care homes in Pennsylvania

Pennsylvania contacts for a concern about a nursing home

These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.

Common questions

What is Willowbrooke Ctskdcarectr at Fortwashingtonestates's Medicare star rating?
CMS rates Willowbrooke Ctskdcarectr at Fortwashingtonestates 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Willowbrooke Ctskdcarectr at Fortwashingtonestates get at its last inspection?
0 health deficiencies at the standard inspection on February 5, 2026. The Pennsylvania average is 10.
Has Willowbrooke Ctskdcarectr at Fortwashingtonestates been fined?
CMS lists no fines in the last three years.
Does Willowbrooke Ctskdcarectr at Fortwashingtonestates accept Medicaid?
CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Willowbrooke Ctskdcarectr at Fortwashingtonestates?
CMS lists 58 owners and managers, and links the home to Acts Retirement-Life Communities. Legal business name: ACTS RETIREMENT-LIFE COMMUNITIES INC.

Sources

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