Home / Pennsylvania / Lower Gwynedd
Willowbrooke Court-Spring Hous
728 Norristown Road, Lower Gwynedd, PA 19002 · Montgomery County · (215) 628-3545
16 certified beds, about 10 residents a day · Non profit - Corporation · Medicare since 1981
CMS Care Compare ratings, data as of September 1, 2026 · CCN 395495 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 2, 2026, inspectors cited 0 health deficiencies (the Pennsylvania average is 10, the national average 9.2).
None of its 2 health citations since May 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.05 hours per resident per day, against 3.89 across Pennsylvania and 3.86 nationally. Registered nurses accounted for 1.25 of those hours.
CMS links it to Acts Retirement-Life Communities, an affiliated group of 27 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 2 health citations on file.
July 23, 2026Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of facility policy, review of clinical records, review of facility documentation, and staff interview it was determined that the facility failed to provide adequate supervision for one of five residents reviewed (Resident R1). Findings Include: Review of facility policy titled, Elopement, Unescorted Exit last revised July 2023 states, Policy- To strive to report an unauthorized, unescorted, and/or unsafe exit of a cognitively impaired resident from the community and to locate and report any resident suspected of being missing. [...]
April 2, 2026Standard inspection · 0 citations
April 17, 2025Standard inspection · 0 citations
May 28, 2024Standard inspection · 1 citation
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on review of the facility policies, facility documentation, and staff interviews, it was determined that the facility failed to implement procedures to promote accurate narcotic medication records on one of one medication storage room reviewed. (Pine nursing unit)
Fire safety inspections
11 fire safety citations on file: 5 on April 17, 2025, 6 on May 28, 2024.
Every fire safety citation11 citations
- E Install a two-hour-resistant firewall separation.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
- E Meet requirements for the installation and maintenance of electrical systems.
- E Ensure proper usage of power strips and extension cords.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Meet requirements for sections of health care facilities separated by fire resistive construction.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Meet requirements for the installation and maintenance of electrical systems.
- E Have proper medical gas storage and administration areas.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Pennsylvania | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.05 | 3.89 | 3.86 |
| Registered nurses | 1.25 | 0.79 | 0.69 |
| All nursing staff on weekends | 3.81 | 3.53 | 3.42 |
| Nurse aides | 2.19 | ||
| Licensed practical nurses | 0.60 | ||
| Nursing staff turnover (share who left in a year) | not reported | 44.5% | 45.8% |
| Registered nurse turnover | not reported | 39.9% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.49 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.14 on weekdays and 3.81 on weekends, 8% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.87 in April to June 2025 to 4.05 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.05 | 1.25 | 4.14 | 3.81 | 0.0% | 0 of 90 | 10 |
| Oct to Dec 2025 | 4.14 | 1.32 | 4.31 | 3.73 | 0.0% | 0 of 92 | 9 |
| Jul to Sep 2025 | 3.71 | 1.16 | 3.83 | 3.42 | 1.4% | 0 of 92 | 8 |
| Apr to Jun 2025 | 3.87 | 1.19 | 3.93 | 3.74 | 0.0% | 0 of 91 | 9 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Pennsylvania, Jan to Mar 2026 | 3.69 | 0.65 | 3.82 | 3.34 | 11.3% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Pennsylvania | US |
|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.2 | 1.4 | 1.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.3 | 22.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 6.2 | 9.5 | 12.0 |
Owners and operators
Legal business name: ACTS RETIREMENT-LIFE COMMUNITIES INC. CMS links this home to Acts Retirement-Life Communities, a group of 27 nursing homes averaging 4.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Acts Acquisition and Development Company LLC | Indirect ownership interest | Organization | 01/01/2003 | |
| Acts Alliance Management LLC | Indirect ownership interest | Organization | 12/31/2022 | |
| Acts Communities of Maryland, Inc. | Indirect ownership interest | Organization | 04/01/2019 | |
| Acts Legacy Foundation, Inc. | Indirect ownership interest | Organization | 12/31/2022 | |
| Acts Retirement Services, Inc | Indirect ownership interest | Organization | 03/24/2009 | |
| Acts Retirement-Life Communities Management, LLC | Indirect ownership interest | Organization | 12/31/2022 | |
| Acts Signature Community Services Inc | Indirect ownership interest | Organization | 03/24/2009 | |
| Bonita Springs Retirement Village Inc | Indirect ownership interest | Organization | 11/01/2024 | |
| Mease Life Inc | Indirect ownership interest | Organization | 10/01/2023 | |
| Acts Retirement-Life Communities Inc | 5% or greater mortgage interest | Organization | 01/01/1990 | |
| Allmond, Susan | Corporate director | Individual | 01/01/2015 | |
| Brod, Kathryn | Corporate director | Individual | 02/15/2024 | |
| Callaway, Warren | Corporate director | Individual | 03/30/2022 | |
| Chamberlain, Linda | Corporate director | Individual | 01/01/2025 | |
| Christiansen, Karen | Corporate director | Individual | 01/01/2020 | |
| Detweiler, Harold | Corporate director | Individual | 01/26/2009 | |
| Esterhai, John | Corporate director | Individual | 01/26/2009 | |
| Gerner, Elric | Corporate director | Individual | 04/01/2009 | |
| Glynn, James | Corporate director | Individual | 01/01/2023 | |
| Grant, Gerald | Corporate director | Individual | 05/04/2017 | |
| Greer, Jason | Corporate director | Individual | 03/30/2022 | |
| Kelly, Michael | Corporate director | Individual | 02/11/2020 | |
| Lammers, John | Corporate director | Individual | 12/15/2020 | |
| Lawson, Daniel | Corporate director | Individual | 06/11/2019 | |
| Mashner, Marvin | Corporate director | Individual | 01/26/2009 | |
| Middlebrooks, Daniel | Corporate director | Individual | 01/01/2023 | |
| Reichard, Dawn | Corporate director | Individual | 06/01/2025 | |
| Ahern, Susan | Corporate officer | Individual | 01/01/2020 | |
| Christiansen, Karen | Corporate officer | Individual | 08/01/2014 | |
| Fox, Glenn | Corporate officer | Individual | 01/01/2017 | |
| Gerner, Elric | Corporate officer | Individual | 04/01/2009 | |
| Grant, Gerald | Corporate officer | Individual | 08/01/2014 | |
| Lawson, Daniel | Corporate officer | Individual | 01/01/2025 | |
| Mashner, Marvin | Corporate officer | Individual | 01/01/2025 | |
| Acts Management Services, Inc. | Operational/managerial control | Organization | 01/01/2012 | |
| Acts Retirement-Life Communities Inc | Operational/managerial control | Organization | 12/31/2022 | |
| Acts Retirement-Life Communities Management, LLC | Operational/managerial control | Organization | 12/31/2022 | |
| Ahern, Susan | Operational/managerial control | Individual | 01/01/2020 | |
| Christiansen, Karen | Operational/managerial control | Individual | 01/26/2009 | |
| Fox, Glenn | Operational/managerial control | Individual | 01/01/2017 | |
| Grant, Gerald | Operational/managerial control | Individual | 08/01/2014 | |
| U.s. Bank | Trustee of the SNF | Organization | 07/09/2025 | |
| Acts Management Services, Inc. | Adp of the SNF | Organization | 07/20/2025 | |
| Acts Retirement-Life Communities Inc | Adp of the SNF | Organization | 01/01/1990 | |
| Acts Retirement-Life Communities Management, LLC | Adp of the SNF | Organization | 07/20/2025 | |
| Baker Tilly Advisory Group LP | Adp of the SNF | Organization | 02/03/2025 | |
| Baker Tilly Us LLP | Adp of the SNF | Organization | 11/05/2024 | |
| U.s. Bank | Adp of the SNF | Organization | 07/11/2025 | |
| Ahern, Susan | Adp of the SNF | Individual | 01/01/2020 | |
| Chalfin, Robert | Adp of the SNF | Individual | 01/01/2022 | |
| Christiansen, Karen | Adp of the SNF | Individual | 08/01/2014 | |
| Fox, Glenn | Adp of the SNF | Individual | 01/01/2017 | |
| Grant, Gerald | Adp of the SNF | Individual | 08/01/2014 | |
| Siegfried, Susan | Adp of the SNF | Individual | 01/26/2015 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on July 23, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on May 28, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
Other nursing homes nearby
- Artman Lutheran Home Ambler, 1.3 mi · 5 of 5 stars · 17 citations
- Ambler Extended Care Center Ambler, 1.5 mi · 4 of 5 stars · 9 citations
- Willowbrooke Ctskdcarectr at Fortwashingtonestates Fort Washington, 1.6 mi · 5 of 5 stars · 1 citation
- Silver Stream Rehabilitation and Nursing Center Spring House, 1.6 mi · 2 of 5 stars · 53 citations
- Dresher Hill Health and Rehabilitation Center Fort Washington, 2.6 mi · 5 of 5 stars · 6 citations
- Horsham Center for Jewish Life North Wales, 3.2 mi · 2 of 5 stars · 51 citations
- Garden Spring Rehab and Care Center Willow Grove, 4.4 mi · 2 of 5 stars · 46 citations
- Willowbrooke Ctskdcarectr Atnormandy Farms Estates Blue Bell, 4.5 mi · 5 of 5 stars · 1 citation
Pennsylvania contacts for a concern about a nursing home
These are the official offices in Pennsylvania. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Pennsylvania Department of Health, Division of Nursing Care Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Pennsylvania Long-Term Care Ombudsman Program, Department of Aging, 717-783-8975. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Pennsylvania Department of Health Nursing Care Facility Locator, where Pennsylvania publishes its own records on licensed homes.
Common questions
- What is Willowbrooke Court-Spring Hous's Medicare star rating?
- CMS rates Willowbrooke Court-Spring Hous 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Willowbrooke Court-Spring Hous get at its last inspection?
- 0 health deficiencies at the standard inspection on April 2, 2026. The Pennsylvania average is 10.
- Has Willowbrooke Court-Spring Hous been fined?
- CMS lists no fines in the last three years.
- Does Willowbrooke Court-Spring Hous accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Willowbrooke Court-Spring Hous?
- CMS lists 54 owners and managers, and links the home to Acts Retirement-Life Communities. Legal business name: ACTS RETIREMENT-LIFE COMMUNITIES INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.