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Wood-Lawn Heights

2800 Neeley Street, Batesville, AR 72501 · Independence County · (870) 793-7195

140 certified beds, about 90 residents a day · Non profit - Other · Medicare and Medicaid since 1996

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
1 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 045317 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 14, 2025, inspectors cited 2 health deficiencies (the Arkansas average is 2.7, the national average 9.2).

Of 13 health citations since April 2023, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $12,695 in the last three years; the largest was $12,695, and the latest is dated May 22, 2024.

Nurses and nurse aides worked 4.89 hours per resident per day, against 4.02 across Arkansas and 3.86 nationally. Registered nurses accounted for 0.69 of those hours.

30.8% of nursing staff left within the year CMS measured (Arkansas average 49.5%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
2D
8E
1F
Potential for minimal harm
0A
0B
0C
August 14, 2025Standard inspection · 2 citations
  1. E
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 18, 2025
    Inspectors wroteBased on observation, interview, and facility policy review, the facility failed to ensure meals were prepared and served according to the planned written menu to meet the nutritional needs of the residents for one meal observed.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 12, 2025
    Inspectors wroteBased on observation, interview, and facility policy review, the facility failed to ensure food items stored in the refrigerator, freezer, and the dry food storage area were covered or sealed to prevent potential food born illnesses; expired food items were promptly removed and discarded on or before the expiration date; and dietary staff washed their hands, before handling clean equipment or food items for one of one meal observed.
May 22, 2024Standard inspection · 6 citations · risk-based survey (a shorter visit CMS gives only to higher performing homes)
  1. G
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · Actual harm, isolated · Corrected (the home has a date of correction) June 21, 2024
    Inspectors wroteBased on observations, interviews, record review, and the facility failed to develop, implement, and update a comprehensive person-centered care plan for 4 (Resident #85, Resident #90, Resident #31, and Resident #81) of 10 residents whose comprehensive care plans were reviewed. Specifically, the facility failed to ensure resident's falls were addressed appropriately in the care plan to prevent any further accidents and failed to follow the care plan related to falls.
  2. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) June 21, 2024
    Inspectors wrote3. A review of the admission Record, indicated Resident #81 had diagnoses of Alzheimer's disease, Parkinsonism, dementia with behavioral disturbance, repeated falls, anemia, and type 2 diabetes mellitus. The Signification Change MDS with an ARD of 04/02/2024, revealed Resident #81 had a BIMS score of 6 which indicated the resident had severe cognitive impairment. A review of Resident #81's Comprehensive Care Plan revealed the resident was at risk for bleeding date initiated 10/24/2024, interventions included to administer antiplatelet medication as ordered; at risk for easily bruising or skin tears. Nurse to notify doctor of any new skin issues. The care plan did not include any intervention to protect skin. During an observation on 05/22/2024 at 8:36 AM, Resident #81 was sitting in a common area in a wheelchair, wearing a short sleeve shirt. [...]
  3. E
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 21, 2024
    Inspectors wroteBased on interviews, record review, it was determined the facility failed to notify the resident and the resident's representative in writing of a transfer to the hospital and failed to ensure the transfer notice had all required information regarding the transfer for 4 (Resident #31, Resident #26, Resident #85, and Resident #90) of 5 sampled resident reviewed for hospitalization.
  4. E
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 21, 2024
    Inspectors wroteBased on observation, interview and record review, it was determined the facility failed to ensure PRN orders for psychotropic drugs were limited to 14 days, for two (Resident #9 and #70) of three residents reviewed for psychotropic medications. Specifically, the facility failed to include a duration for an as-needed (PRN) psychotropic medication. These failures affected residents who received psychotropic medications and increased the risk of unnecessary medication administration, adverse reactions, and unwanted side effects of the medications.
  5. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 21, 2024
    Inspectors wroteBased on interview and record review, the facility failed to ensure the Minimum Data Set (MDS) assessment accurately reflected the resident's status for one (Resident #9) of four residents reviewed for assessment. Specifically, Resident #9's Quarterly MDS assessment indicated the resident had an ostomy. The resident did not have an ostomy.
  6. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 21, 2024
    Inspectors wroteBased on observation, interview, and record review, it was determined the facility failed to ensure each resident received treatment and care in accordance with the comprehensive person-centered care plan for one (Resident #6) of three residents reviewed. Specifically, the facility did not document blood pressures before administration of a blood pressure lowering medication with hold parameters. These failures had the potential to cause residents to experience unwanted side effects of medications such as lightheadedness, dizziness, and falls causing major injuries.
April 6, 2023Standard inspection · 5 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 6, 2023
    Inspectors wroteBased on observation, and interview, the facility failed to ensure food stored in the freezer was covered and/or sealed to prevent potential contamination or freezer burn and failed to ensure dietary staff washed their hands between dirty and clean tasks and before handling clean equipment to prevent potential food borne illness for residents who received meals from 1 of 1 kitchen. These failed practices had the potential to affect 100 residents who received meals from the kitchen (total census: 103), as documented on a list provided by the Dietary Supervisor on 04/04/23.
  2. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 6, 2023
    Inspectors wroteBased on interview, and record review, the facility failed to develop and implement a comprehensive person-centered care plan to address the care and monitoring required related to respiratory therapy for 3 (Residents #1, #65 and #70) of 30 (Residents #1, #2, #3, #4, #10, #11, #16, #17, #22, #29, #31, #33, #37, #40, #44, #48, #52, #59, #63, #65, #70, #75, #78, #80, #82, #87, #90, #97, #252 and #302) sampled residents who received respiratory therapy. This failed practice had the potential to affect 102 residents with physician's orders for oxygen.
  3. E
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 6, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a Continuous Positive Airway Pressure (CPAP) and Nebulizer/Updraft supplies were properly stored to prevent contamination while not in use for 3 (Residents #65, #70 and #78) of 14 (Residents #1, #4, #10, #11, #17, #31, #33, #40, #48, #65, #70, #75, #78 and #82) sampled residents and failed to ensure oxygen usage was properly documented on the Medication Administration Record (MAR) for 1 (Resident #1) of 30 (Residents #1, #2, #3, #4, #10, #11, #16, #17, #22, #29, #31, #33, #37, #40, #44, #48, #52, #59, #63, #65, #70, #75, #78, #80, #82, #87, #90, #97, #252, and #302) sampled residents who had Physician Orders for oxygen therapy.
  4. E
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 6, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure the pureed and regular diets were prepared and served as per the planned written menu to meet the nutritional needs of the residents for 2 of 2 meals observed. This failed practice had the potential to affect 12 residents who received a pureed diet and 78 residents who received a regular diet according to the list provided by the Dietary Supervisor 04/04/23 at 7:55 AM.
  5. E
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 6, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure pureed food items were blended to a smooth, lump-free consistency to minimize the risk of choking or other complications for residents who required pureed diets for 1 of 2 meals observed. This failed practice had the potential to affect 12 residents who received a pureed diet as documented on a list provided by the Dietary Supervisor on 04/04/23.

Fire safety inspections

2 fire safety citations on file: 2 on April 6, 2023.

Every fire safety citation2 citations
  1. F
    Provide properly protected cooking facilities.
    K 324 · April 6, 2023 · Corrected (the home has a date of correction)
  2. F
    Install corridor and hallway doors that block smoke.
    K 363 · April 6, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
May 22, 2024Fine $12,695

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArkansasUnited States
All nursing staff (RN, LPN and aides)4.894.023.86
Registered nurses0.690.410.69
All nursing staff on weekends4.043.453.42
Nurse aides3.13
Licensed practical nurses1.08
Nursing staff turnover (share who left in a year)30.8%49.5%45.8%
Registered nurse turnover8.3%44.8%42.9%
Administrators who left0

CMS expects 3.50 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.24 on weekdays and 4.04 on weekends, 23% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 11.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.26 in April to June 2025 to 4.89 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.890.695.244.04 11.9%0 of 9090
Oct to Dec 20254.830.665.193.90 14.0%0 of 9293
Jul to Sep 20254.280.604.573.54 14.9%0 of 9298
Apr to Jun 20254.260.604.583.46 6.1%0 of 9197
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arkansas, Jan to Mar 20264.050.404.283.472.0%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArkansasUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
10.09.513.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
3.90.60.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
3.01.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.93.93.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.71.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
24.010.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
3.74.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
14.710.915.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
30.324.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
14.612.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
4.42.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.62.11.8

Owners and operators

Legal business name: WOOD-LAWN, INC.

NameRoleTypeShareSince
Herron, LaurieContracted managing employeeIndividual12/31/2021
Herron, LaurieW-2 managing employeeIndividual12/31/2021
Brock, RobinCorporate directorIndividual01/01/2003
Herron, LaurieCorporate directorIndividual12/31/2021
Tebbetts, TerrellCorporate directorIndividual01/01/1992
Wann, PaulCorporate directorIndividual01/01/2001
Herron, LaurieCorporate officerIndividual12/31/2021
Herron, LaurieOperational/managerial controlIndividual12/31/2021

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on August 14, 2025: "Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on May 22, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  3. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on May 22, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on May 22, 2024: "Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights."

Other nursing homes nearby

Arkansas contacts for a concern about a nursing home

These are the official offices in Arkansas. NursingHomeClear cannot take or act on complaints.

Common questions

What is Wood-Lawn Heights's Medicare star rating?
CMS rates Wood-Lawn Heights 4 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Wood-Lawn Heights get at its last inspection?
2 health deficiencies at the standard inspection on August 14, 2025. The Arkansas average is 2.7.
Has Wood-Lawn Heights been fined?
Yes. CMS lists 1 fine totaling $12,695 in the last three years.
Does Wood-Lawn Heights accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Wood-Lawn Heights?
CMS lists 8 owners and managers. Legal business name: WOOD-LAWN, INC.

Sources

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