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Assisted living / California / Redlands

Braswell's Chateau Villa

620 E. Highland Avenue, Redlands, CA 92374 · San Bernardino County · (909) 793-0433

Residential care facility for the elderly (RCFE) · licensed for 156 residents · Licensed since 1977

79state visits on file
12Type A citations
10Type B citations
11 of 159complaint allegations substantiated
156licensed capacity

California Department of Social Services, Community Care Licensing Division data as of October 8, 2026 · Facility 360902129 · See the state record

The record in brief

California's licensing agency has 79 visits to Braswell's Chateau Villa on file since January 2021: 5 inspections, 67 complaint visits and 7 other visits. The most recent was on September 30, 2026.

Those visits led to 12 Type A citations and 10 Type B citations (the state's two levels of deficiency), 25 cited regulation sections in all.

The state looked into 56 complaints covering 159 allegations: 11 substantiated, 0 inconclusive, 134 unsubstantiated and 14 unfounded.

State visits and citations

Each column is one visit by California's Community Care Licensing Division, oldest on the left. The file does not say which visit produced which citation, so the citations are listed below as the file gives them.

InspectionComplaint visitOther visit
Kind of visitVisitsType A citationsType B citations
Inspections520
Complaint visits6765
Other visits745
All visits791210

A Type A deficiency is a violation of the regulations or the Health and Safety Code that, if not corrected, poses a direct and immediate risk to the health, safety or personal rights of people in care.cdss.ca.gov

A Type B deficiency is a violation that, without correction, could become a risk to the health, safety or personal rights of people in care, or a recordkeeping violation that would affect their care or the protection of their resources.cdss.ca.gov

The licensee must be told in writing of every licensing deficiency, and each one can cite the section of law or Title 22 regulation it is based on.cdss.ca.gov

Regulation sections cited25 citations
  1. §
    Title 22 section 80087(a)
    Plan of correction date in the file: February 10, 2026
  2. §
    Title 22 section 87355(e)(2)
    Plan of correction date in the file: July 15, 2025
  3. §
    Title 22 section 87468.2(a)(4)
    Plan of correction date in the file: May 23, 2025
  4. §
    Title 22 section 87468.1
    Plan of correction date in the file: August 12, 2024
  5. §
    Title 22 section 87303(a)
    Plan of correction date in the file: March 9, 2024
  6. §
    Title 22 section 87468.2(a)(20)
    Plan of correction date in the file: September 16, 2023
  7. §
    Health and Safety Code section 1569.311
    Plan of correction date in the file: November 24, 2025
  8. §
    Title 22 section 87309(a)
    Plan of correction date in the file: November 24, 2025
  9. §
    Title 22 section 87465(h)(4)
    Plan of correction date in the file: November 20, 2023
  10. §
    Title 22 section 87465(c)(2)
    Plan of correction date in the file: November 20, 2023
  11. §
    Title 22 section 87355(e)(1)
    Plan of correction date in the file: July 29, 2023
  12. §
    Title 22 section 87355(e)(1)
    Plan of correction date in the file: August 17, 2022
  13. §
    Title 22 section 87413(a)(1)
    Plan of correction date in the file: October 7, 2026
  14. §
    Title 22 section 87468.2(a)(4)
    Plan of correction date in the file: October 7, 2026
  15. §
    Title 22 section 87303(a)(1)
    Plan of correction date in the file: April 24, 2026
  16. §
    Title 22 section 87303(a)(1)
    Plan of correction date in the file: March 31, 2026
  17. §
    Title 22 section 80087(a)
    Plan of correction date in the file: February 10, 2026
  18. §
    Title 22 section 87303(a)
    Plan of correction date in the file: November 16, 2023
  19. §
    Title 22 section 87303(a)
    Plan of correction date in the file: August 8, 2023
  20. §
    Title 22 section 87464(f)(1)
    Plan of correction date in the file: May 19, 2023
  21. §
    Title 22 section 87411(f)
    Plan of correction date in the file: September 30, 2026
  22. §
    Title 22 section 87412(c)
    Plan of correction date in the file: November 30, 2023
  23. §
    Title 22 section 87411(c)(1)
    Plan of correction date in the file: November 30, 2023
  24. §
    Title 22 section 87457(c)
    Plan of correction date in the file: November 30, 2023
  25. §
    Title 22 section 87303(a)
    Plan of correction date in the file: May 1, 2023

Title 22 is California's licensing regulations for these homes; 1569 sections are the state's Health and Safety Code. The state's own facility search shows each visit report in full: CDSS Care Facility Search (facility number 360902129).

Complaint investigations

Each row is one complaint the state investigated, with what it found for each allegation in it.

Date in the fileSubstantiatedInconclusiveUnsubstantiatedUnfoundedType AType B
September 22, 2026004000
September 22, 2026001000
August 13, 2026001000
June 17, 2026002000
May 28, 2026007000
May 8, 2026001000
April 30, 2026003000
April 15, 2026105001
March 30, 2026001000
March 30, 2026002000
March 30, 2026002000
March 25, 2026102001
February 25, 2026001000
February 20, 2026003000
February 20, 2026101010
February 20, 2026102001
February 18, 2026003000
January 28, 2026003000
December 17, 2025003000
December 10, 2025005000
October 23, 2025002000
September 24, 2025001000
August 28, 2025002000
August 22, 2025003000
August 20, 2025004000
August 15, 2025002000
August 13, 2025006000
August 13, 2025002000
July 24, 2025102010
June 30, 2025101010
June 16, 2025000200
March 18, 2025002000
February 27, 20250016000
January 26, 2025002000
December 18, 2024001000
November 25, 2024002000
October 30, 2024004000
August 27, 2024100010
June 26, 2024100010
March 28, 2024000100
October 11, 2023100010
September 28, 2023001000
July 26, 2023106101
July 24, 2023001000
June 13, 2023100101
June 1, 2023000200
April 27, 2023001000
April 7, 2023001000
March 28, 2023005300
November 3, 2022002000
June 30, 2022001000
February 9, 2022003000
November 23, 2021002000
November 23, 2021002000
November 7, 2021003200
November 7, 2021002200

Community Care Licensing decides complaints on a preponderance of the evidence standard: the evidence must show it is more likely than not (more than 50%) that the allegation is true.cdss.ca.gov

A complaint allegation is substantiated when the preponderance of the evidence standard is met.cdss.ca.gov

An allegation is unsubstantiated when the investigation shows there is not enough evidence to prove a violation occurred.cdss.ca.gov

An allegation is unfounded when the evidence shows it could not have happened, is false, or has no reasonable basis.cdss.ca.gov

Memory care

California does not issue a separate memory care licence, and the state's roster does not mark which homes care for residents with dementia. Ask the home how it cares for residents with dementia, and check the citations above.

California's updated dementia care rules for RCFEs took effect January 1, 2025. They aim to support person-centered care and let residents age in place in the least restrictive setting they know as home.cdss.ca.gov

The dementia care standards, once kept in one regulation section, are now spread across several sections so they support care for all residents.cdss.ca.gov

The rules now address resident behaviors whatever the diagnosis, focusing on individual needs, and whether a resident may have items such as cleaning solutions or sharp objects depends on their own needs and appraisal.cdss.ca.gov

Costs

California does not publish what assisted living homes charge, and Braswell's Chateau Villa has no rate on file with us. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.

An RCFE must give residents or their representatives at least 90 days' written notice of a rate increase, with the amount and the reasons, including a description of the added costs. Increases due to a change in the resident's level of care are an exception.ahum.assembly.ca.gov

When the rate goes up because a resident's level of care changes, the RCFE must give written notice within two business days after it starts providing the new level of care.ahum.assembly.ca.gov

Other assisted living nearby

Nursing homes nearby

For care beyond what assisted living provides. Each has a federal inspection record on this site.

If you have a concern

NursingHomeClear cannot take or act on complaints. California's Community Care Licensing Division investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.

California's long-term care ombudsman programs advocate for residents of skilled nursing facilities and of 8,105 residential care facilities for the elderly.aging.ca.gov

California long-term care facilities must post the local ombudsman's number and the statewide hotline, 1-800-231-4024, which takes calls 24 hours a day, 7 days a week. Ombudsman services are free and complaints are confidential.aging.ca.gov

Common questions

Is Braswell's Chateau Villa licensed?
California's Department of Social Services lists it as licensed, facility 360902129, residential care facility for the elderly (rcfe), since August 29, 1977 (state data as of October 8, 2026).
How many residents can Braswell's Chateau Villa care for?
Its licence is for 156 residents.
Has Braswell's Chateau Villa been cited by the state?
The state file lists 12 Type As and 10 Type Bs citation counts across 79 visits on file.

Sources

  • Licence, capacity, visits, citations and complaint findings: California Department of Social Services, Community Care Licensing Division, Residential Care Facilities for the Elderly (RCFE), Download Data, downloaded October 8, 2026.
  • Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
  • NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.
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