F562: Provide immediate access to any resident
F562 is one of the federal requirements every Medicare and Medicaid certified nursing home must meet. CMS describes it as: Provide immediate access to any resident.
It sits in CMS's resident rights category.
CMS Health Deficiencies file, data as of September 1, 2026. The files hold each home's last three standard inspections and three years of complaint visits.
How seriously inspectors rate it
Every citation gets a letter for how much harm inspectors found and how many residents it touched (how to read the letters). 68.8% of F562 citations came from a complaint visit rather than a routine inspection.
By letter: D 5, E 1, F 10.
What inspectors wrote
Three recent F562 citations from different states, quoted from the inspectors' statements of deficiencies (CMS form 2567). Names are removed by CMS.
Inspectors wrote, June 29, 2026, scope and severity DBased on medical record review, observation, staff interview, family interview, and employee handbook review, the facility failed to ensure resident family members and other individuals were able to contact facility staff members via telephone. This directly affected one resident (Resident #93) of one resident reviewed for resident access. The facility census was 89.
Avenue at North Ridgeville, North Ridgeville, OH
Inspectors wrote, March 5, 2026, scope and severity FBased on interviews, observation, and record review, the facility failed to allow immediate access to residents by a state representative of HHSC in that:The facility's Administrator refused to allow a HHSC Employee to enter the facility to conduct a Priority One investigation; with a resulting outcome of delaying entrance on 3/3/2026 from 10:05 am through til 2:00 pm, a delay of 4 hours. This failure placed all 93 residents at risk of potential harm due to a priority investigation not being conducted to rule out immediacy.
Greenview Nursing and Rehabilitation, Waco, TX
Inspectors wrote, April 22, 2025, scope and severity DBased on observation, interview, and record review, the facility failed to ensure telephone calls for the resident were answered by the facility staff for one of three residents reviewed (Resident A). This failure had the potential to to lead to physical and psychosocial distress for Resident A.
Corona Post Acute Center, Corona, CA
Most recent F562 citations
| Inspection | Home | Town | Letter |
|---|---|---|---|
| June 29, 2026 | Avenue at North Ridgeville | North Ridgeville, OH | D |
| March 5, 2026 | Greenview Nursing and Rehabilitation | Waco, TX | F |
| March 3, 2026 | Lakeshore Village Nursing and Rehabilitation | Waco, TX | F |
| May 13, 2025 | Regency at Chene | Detroit, MI | F |
| May 1, 2025 | Vista Center, the | Lisbon, OH | F |
| April 22, 2025 | Corona Post Acute Center | Corona, CA | D |
| October 2, 2024 | Centro De Cuidado Prolongado San Lucas | Rio Piedras, PR | F |
| October 1, 2024 | Northvine Postacute Care | Santa Rosa, CA | E |
| September 25, 2024 | Multy Medical Skilled Nursing Facility | Rio Piedras, PR | F |
| September 12, 2024 | Hospital De La Concepcion Inc | San German, PR | F |
| April 1, 2024 | Avenue at Brooklyn | Brooklyn, OH | F |
| March 4, 2024 | Edenbrook of Green Bay | Green Bay, WI | D |
| December 26, 2023 | Astoria Place of Cincinnati | Cincinnati, OH | F |
| December 19, 2023 | St. Joseph Chateau | Saint Joseph, MO | F |
| December 13, 2023 | The Hsc Pediatric Skilled Nursing Facility | Washington, DC | D |
| May 20, 2021 | Eastview Manor Care Center | Trenton, MO | D |
F562 citations by state
Counts depend on how many homes a state has and how often its inspectors visit, so a larger number is not by itself a worse record.
| State | Citations |
|---|---|
| Ohio | 4 |
| Puerto Rico | 3 |
| California | 2 |
| Missouri | 2 |
| Texas | 2 |
| District of Columbia | 1 |
| Michigan | 1 |
| Wisconsin | 1 |
By inspection year: 2021 1, 2023 3, 2024 6, 2025 3, 2026 3.
Common questions
- What is F562 in a nursing home inspection?
- F562 is the federal requirement to "provide immediate access to any resident". CMS files it under resident rights. A home cited under F562 did not meet that requirement at the inspection.
- How often is F562 cited?
- The CMS files as of September 1, 2026 list 16 F562 citations at 16 nursing homes, 3 of them in the 12 months to that date. 0.0% were rated as actual harm or immediate jeopardy.
- Is a F562 citation serious?
- It depends on the letter. Most F562 citations (100.0%) were rated as potential for more than minimal harm, D to F. None in the current files is at the immediate jeopardy level.
The interpretive guidance inspectors use for each F-tag is CMS's State Operations Manual, Appendix PP. NursingHomeClear reports the citations as CMS records them and is not affiliated with CMS. All F-tags · Methodology