Arbors at Sylvania
7120 Port Sylvania Drive, Toledo, OH 43617 · Lucas County · (419) 841-2200
77 certified beds, about 71 residents a day · For profit - Corporation · Medicare and Medicaid since 1996
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366060 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 17, 2025, inspectors cited 9 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 32 health citations since February 2020 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.86 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.55 of those hours.
47.4% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Arbors at Ohio, an affiliated group of 16 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 32 health citations on file.
June 30, 2026Complaint inspection · 2 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, resident and staff interview, and policy review, the facility failed to ensure resident bathrooms and shower rooms were kept in a clean and sanitary manner, and in good repair. This affected 11 residents (#20, #23, #24, #29, #35, #40, #54, #59, #60, #70, and #73) residing on the 400 hall and 39 residents (#1, #2, #3, #6, #7, #13, #14, #17, #18, #21, #25, #26, #27, #31, #32, #33, #34, #36, #37, #38, #39, #42, #43, #44, #47, #48, #49, #50, #52, #53, #55, #56, #58, #62, #63, #64, #66, #69, and #72) on the 100/200 hall. The facility census was 72.
- D Help the resident make transportation arrangements to and from radiology services.
Inspectors wroteBased on review of the medical record, review of the facility's resident appointment calendar, resident interview, and staff interview, the facility failed to ensure transportation was timely scheduled for an echocardiogram. This affected one (#7) of three residents reviewed for medical appointments and transportation. The facility census was 72.
December 18, 2025Complaint inspection · 1 citation
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on medical record review, facility investigation documents, review of an incident and accident log, review of a performance improvement document, staff interview, and review of a facility policy, the facility failed to ensure appropriate medications were ordered upon admission to prevent significant medication errors. This affected one (#100) of three residents reviewed for medications. The facility census was 70.
June 11, 2025Complaint inspection · 2 citations
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on record review, interview, and policy review, the facility failed to ensure interventions were in place for significant weight loss. This affected one (Resident #274) of four reviewed for significant weight loss. The facility census was 77.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on interview, medical record review, and policy review, the facility failed to obtain and administer ordered medication for Resident #274 in a timely manner. This affected one (#274) of four residents reviewed for medication administration. The facility census was 77.
April 17, 2025Standard inspection, Complaint inspection · 9 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased observation, staff interview and review of facility policy, the facility failed to ensure adequate infections control practices were carried out. This had the potential to affect the 38 residents (#55, #37, #4, #33, #50, #5, #29, #47, #17, #11, #35, #28, #26, #9, #44, #42, #41, #18, #51, #43, #67, #7, #15, #25, #30, #6, #277, #52, #24, #12, #22, #8, #36, #54, #13, #27, #1, and #49) who resided on the 100 and 200 hallways. The facility census was 73.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, medical record review, resident interview and staff interview the facility failed to ensure a comfortable mattress was provided following a request. This affected one (#53) of 24 residents reviewed for reasonable accommodation of needs and requests. The facility census was 73.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, medical record review, and staff interview, the facility failed to ensure interventions to address edema were initiated. This affected one (#01) of two residents reviewed for edema prevention and monitoring. The facility census was 73.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, medical record review, and staff interview, the facility failed to ensure interventions were implemented to prevent deterioration of contractures. This affected one (#01) of two residents reviewed for range of motion and positioning. The facility census was 73.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, medical record review, staff interview, and facility policy, the facility failed to ensure fall interventions were implemented as indicated. This affected one (#24) of three residents reviewed for fall management. The facility census was 73.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, medical record review, resident interview, staff interview, and facility policy the facility failed to ensure timely care and treatment was provided to address incontinence. This affected two (#40 and #63) of five residents reviewed for bowel and bladder incontinence services. The facility census was 73.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review, staff interview, and review of the facility policy, the facility failed to ensure oxygen was running at the prescribed rate. This affected one resident (#29) reviewed for oxygen therapy. The facility identified 15 residents required the use of oxygen therapy. The facility census was 73.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observation, medical record review, staff interview, and facility policy, the facility failed to ensure alternative and non-pharmacologic interventions were implemented to address pain in accordance with physician orders. This affected one (#177) of two residents reviewed for pain control interventions. The facility census was 73.
- D Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, staff interview, and review of the facility policy, the facility failed to keep the privacy curtain clean in the residents room. This affected one resident (#5) of 24 reviewed for environment. The facility census was 73.
March 7, 2024Complaint inspection · 3 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on medical record review, staff interview, facility documentation review, and facility policy review, the facility failed to ensure an allegation of medication diversion was reported to the Administrator in a timely manner. This affected one (#71) of three sampled residents reviewed for misappropriation. The facility census was 66.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on medical record review, staff interview, facility documentation, and facility policy, the facility failed to ensure an allegation of medication diversion was thoroughly investigated. This affected one (#71) of three sampled residents reviewed for misappropriation. The facility census was 66.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on medical record review, staff interview, and review of facility policy, the facility failed to ensure wound treatments were completed per physician order. This affected one (#24) of three residents reviewed for wounds. The facility census was 66. Findings Include: Review of the medical record revealed Resident #24 admitted to the facility on [DATE]. Diagnoses included hypertension, dementia, anemia, depression, dysphagia, and muscle weakness. Review of the annual Minimum Data Set (MDS) 3.0 assessment, dated 01/16/24, revealed Resident #24 was cognitively intact. The resident required assistance from staff for activities of daily living. Review of an interdisciplinary team progress note dated 01/05/24 revealed the wound to the bridge of Resident #24's nose was an area that began as a small open area that the resident continually picked at. [...]
December 22, 2023Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review, staff interview, and facility policy review, the facility failed to provide proper bed mobility assistance to a dependent resident resulting in a avoidable fall. This affected one (#19) of three resident falls reviewed. Facility census was 66.
December 22, 2022Standard inspection · 9 citations
- E Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observation, staff interview, and review of the facility recipe, the facility failed to ensure pureed foods were the correct texture. This affected four residents (#3, #4, #8, and #27) the facility identified on a pureed diet. The facility census was 62.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on staff interview and record review, the facility failed to ensure a Level 2 Pre admission Screen and Resident Review (PASRR) was completed for one (Resident #10) resident of four reviewed for a Level 2 PASRR. The facility census was 62.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on medical record review, resident observation and staff interview, the facility failed to ensure residents that required assistance with oral care were provided adequate care and services. This affected one resident (#1) of four residents reviewed for activities of daily living. The facility identified 29 residents that required staff assistance with activities of daily living. The census was 62.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, resident interview, staff interview, record review, and review of the facility policy, the facility failed to ensure fall interventions were implemented for one (Resident #49) of two residents reviewed for fall interventions. The facility census was 62.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, staff interview, record review, and review of the facility policy, the facility failed to ensure enteral nutrition (tube feeding) was provided per physician orders for one (Resident #6) of two residents reviewed for enteral nutrition. The facility census was 62.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, resident interview, staff interview, medical record review, and review of facility policy, the facility failed to ensure physician orders were in place for oxygen use. This affected one (#24) of two residents reviewed for oxygen administration. The facility census was 62.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, staff interview, medical record review, review of facility policies, and review of manufacturer instructions ,the facility failed to ensure medications were administered as ordered. This resulted in three medication errors of 25 total opportunities for a medication error rate of 12%. This affected three (#17, #30 and #60) of nine residents observed during medication administration. The census was 62.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, staff interview, medical record review, review of drug manufacturer's instructions, and review of facility policies, the facility failed to ensure insulin was administered as ordered. This affected three (#17, #30 and #60) of nine residents observed during medication administration and three (#17, #30 and #60) of three residents reviewed for insulin usage. The facility census was 62.
- D Have policies on smoking.
Inspectors wroteBased on observation, staff interview, and review of the facility policy, the facility failed to ensure smoking safety for one resident (#10) of one reviewed for smoking. The facility identified eight residents who smoked. The facility census was 62.
February 27, 2020Standard inspection · 5 citations
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on observation, review of Resident Council meeting minutes, staff interview, resident interview, and a resident group interview, the facility failed to address resident concerns regarding call lights being turned off by staff and needs not being met. This affected thirteen residents (#2, #5, #12, #21, #22 #26, #31, #33, #34, #47, #50, #57, and #60) who attended Resident Council during the months of December 2019, January 2020, and February 2020 and one resident (#23) whose light was turned off twice without care. This had the potential to affect all 59 residents in the facility.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview, review of a daily medication refrigerator temperature log, and review of manufacturers' storage recommendations, the facility failed to store medication requiring refrigeration at the proper temperature in accordance with manufacturer recommendations. This had the potential to affect seven residents (#10, #17, #33, #47, #48, #50, and #61) identified by the facility as having orders for medications being stored in the refrigerator. The census was 59.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, medical record review, review of list of supervised smoking residents, staff interview, and review facility policy, the facility failed to ensure residents who required supervision with smoking were not in possession of cigarettes and lighters. This affected one (#23) of one residents reviewed for smoking at the facility. The census was 59.
- D Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Inspectors wroteBased on medical record review, staff interview, and review of facility policy, the facility failed to obtain laboratory tests as ordered by the physician and at the appropriate times to monitor therapuetic drug levels for one (#48) of one resident reviewed for intravenous antibiotic therapy. The facility census was 59.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, medical record review, and staff interview, the facility failed to wear clean gloves during medication administration for one (#45) resident. This had the potential to affect all 59 residents in the facility.
Fire safety inspections
8 fire safety citations on file: 2 on April 17, 2025, 2 on December 22, 2022, 4 on February 27, 2020.
Every fire safety citation8 citations
- F Use approved construction type or materials.
- F Provide properly protected cooking facilities.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- C Conduct testing and exercise requirements.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.86 | 3.69 | 3.86 |
| Registered nurses | 0.55 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.33 | 3.28 | 3.42 |
| Nurse aides | 2.09 | ||
| Licensed practical nurses | 1.22 | ||
| Nursing staff turnover (share who left in a year) | 47.4% | 48.7% | 45.8% |
| Registered nurse turnover | 16.7% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.92 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.07 on weekdays and 3.33 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.81 in April to June 2025 to 3.86 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.86 | 0.55 | 4.07 | 3.33 | 0.0% | 0 of 90 | 71 |
| Oct to Dec 2025 | 3.97 | 0.58 | 4.25 | 3.29 | 0.0% | 0 of 92 | 70 |
| Jul to Sep 2025 | 3.88 | 0.49 | 4.07 | 3.39 | 0.0% | 2 of 92 | 73 |
| Apr to Jun 2025 | 3.81 | 0.35 | 4.02 | 3.27 | 0.0% | 0 of 91 | 74 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 0.0 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.4 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 3.4 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 1.5 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.8 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.2 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.0 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.0 | 12.9 | 12.0 |
Owners and operators
Legal business name: TOLEDO OPCO LLC. CMS links this home to Arbors at Ohio, a group of 16 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ark Opco Group, LLC | 5% or greater direct ownership interest | Organization | 100% | 07/01/2015 |
| B&y Healthcare S Corp | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| B&y Trust | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| Cody Healthcare S Corp | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| Craig Flashner 2007 Trust | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| Norcross, Robert | Contracted managing employee | Individual | 07/01/2015 | |
| Rogers, Stacey | Contracted managing employee | Individual | 07/01/2015 | |
| Kirk, Kristine | W-2 managing employee | Individual | 09/01/2016 | |
| Norcross, Robert | Corporate director | Individual | 07/01/2015 | |
| Flashner, Craig | Corporate officer | Individual | 07/01/2015 | |
| Norcross, Robert | Corporate officer | Individual | 07/01/2015 | |
| Perlstein, Yitzchok | Corporate officer | Individual | 07/01/2015 | |
| Noble Healthcare Management, LLC | Operational/managerial control | Organization | 07/01/2015 | |
| Prestige Administrative Services, LLC | Operational/managerial control | Organization | 01/01/2016 | |
| Flashner, Craig | Operational/managerial control | Individual | 07/01/2015 | |
| Perlstein, Yitzchok | Operational/managerial control | Individual | 07/01/2015 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 14 problems in this area, most recently on June 11, 2025: "Provide enough food/fluids to maintain a resident's health."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on December 18, 2025: "Ensure that residents are free from significant medication errors."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on June 30, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 2 problems in this area, most recently on June 30, 2026: "Help the resident make transportation arrangements to and from radiology services."
Other nursing homes nearby
- Kingston Health Center of Sylvania Sylvania, 1.2 mi · 3 of 5 stars · 37 citations
- Franciscan Care Ctr Sylvania Toledo, 1.9 mi · 2 of 5 stars · 97 citations
- Rosary Care Center Sylvania, 2.3 mi · 3 of 5 stars · 22 citations
- Lakes of Sylvania, the Sylvania, 3.4 mi · 5 of 5 stars · 17 citations
- Spring Meadows Nursing, a Villa Center Holland, 3.8 mi · 3 of 5 stars · 28 citations
- Otterbein Sunset House Toledo, 3.9 mi · 3 of 5 stars · 24 citations
- Divine Rehabilitation and Nursing at Sylvania Sylvania, 3.9 mi · 2 of 5 stars · 93 citations
- Otterbein Sunset Village Sylvania, 4.4 mi · 2 of 5 stars · 38 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Arbors at Sylvania's Medicare star rating?
- CMS rates Arbors at Sylvania 3 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Arbors at Sylvania get at its last inspection?
- 9 health deficiencies at the standard inspection on April 17, 2025. The Ohio average is 10.5.
- Has Arbors at Sylvania been fined?
- CMS lists no fines in the last three years.
- Does Arbors at Sylvania accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Arbors at Sylvania?
- CMS lists 16 owners and managers, and links the home to Arbors at Ohio. Legal business name: TOLEDO OPCO LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.