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Arkansas State Veterans Home at North Little Rock

2401 John Ashley Drive, North Little Rock, AR 72114 · Pulaski County · (501) 683-2382

96 certified beds, about 88 residents a day · Government - State · Medicare and Medicaid since 2017

CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 045462 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on May 1, 2025, inspectors cited 0 health deficiencies (the Arkansas average is 2.7, the national average 9.2).

None of its 16 health citations since December 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 5.06 hours per resident per day, against 4.02 across Arkansas and 3.86 nationally. Registered nurses accounted for 0.47 of those hours.

61.7% of nursing staff left within the year CMS measured (Arkansas average 49.5%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
9D
6E
1F
Potential for minimal harm
0A
0B
0C
May 1, 2025Standard inspection · 0 citations
February 23, 2024Standard inspection, Complaint inspection · 11 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observation, record review and interview, the facility failed to ensure foods stored in the freezer, refrigerator and dry storage area were covered, sealed and dated to minimize contamination for food borne illness for residents who received meals from 1 of 1 kitchen; expired dairy products and food items were promptly removed / discarded on or before the expiration or use by date to prevent the growth of bacteria; dietary staff washed their hands between dirty and clean tasks and before handling clean equipment or contamination; meals from 8 of 8 kitchens; [...]
  2. E
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observation, interview and record review, the facility to ensure a call light was in reach for 1 Resident #49.
  3. E
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    F577 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observation and interview, the facility failed to ensure the 2023 survey results were located in the State Survey Binder, if. This failed practice had the potential to affect all sampled residents who chose to read the State Survey Binder.
  4. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observation, interview, and record review the facility failed to ensure that 4 Resident's # 3, #26, #30, #75) of 19 sample mix residents had their nails cleaned and trimmed to promote good hygiene, cleanliness, and a sense of wellbeing.
  5. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on record review, interview, and observation, the facility failed to ensure an accident/hazard free environment was provided for 3 (#8, #45 and #56) residents in the case mix. This failed practice had the potential to affect 3 (#8, #49, #47) sampled ambulatory residents who resided in Unit 8. The facility also failed to ensure the residents were free of potential accidents and hazards, as evidenced by failure to ensure that all the end clips were in place on the Hoyer lift. This failed practice had the potential to affect 2 residents, (#26, and #59), of 2 sampled residents who reside in Cottage 1 and are dependent on a Hoyer Lift to transfer.
  6. E
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observation and interview, the facility failed to ensure pureed food items were blended to a smooth, lump-free consistency to minimize the risk of choking or other complications for residents who required pureed diets for 1 of 1 meal observed. This failed practice had the potential to affect 1 resident who received a puree diet.
  7. E
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observation and interview, the facility failed to ensure a safe environment for 7 residents (#8, #11, 30, #32, #45, #47, #49) sampled residents living in Units 7&8.
  8. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that 1 Resident #3 in Cottage 1 had a change of condition or a e- interact completed when the resident was sent to the hospital.
  9. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observations, interview and record reviews, the facility failed to accurately complete weekly nursing assessment (body audit) by failing to document redness to the buttock of 1 sampled Resident (#44) of 8 Residents in Homes 5 and 6 who skin audit completed by Licensed Practical Nurse (LPN) #2. This failed practice had the potential to cause further skin breakdown to Resident 44.
  10. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observations, interviews, and record review the facility failed to ensure that 1 sampled (Resident #44) of 5 Residents receiving incontinence care in Home 6 received proper incontinence care . This failed practice had the potential to cause skin breakdown, poor hygiene, and/or infection.
  11. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 15, 2024
    Inspectors wroteBased on observation, interviews and record review, the facility failed to ensure an order for 1 (Resident #56) of 5 sampled residents who had physician orders for nebulizers received medication as ordered, and the facility failed to ensure supervision of nebulizer treatments for 1 ( Resident #56) who had nebulizer treatments and the facility failed to ensure inhaler was put in storage bag when not in use for 1 ( Resident #56) who had physician orders for inhalers. On 02/20/24 at 10:45 AM, Licensed Practical Nurse LPN #6 was standing outside of room [ROOM NUMBER] with door shut. The surveyor entered the room and Resident (#56 had a nebulizer mask on face and nebulizer machine running. After Resident #56 completed nebulizer treatment they took mask off and laid it down on table. Surveyor observed inhaler laying on bedside table. Resident #56 stated I keep that there in case I need it. [...]
December 9, 2022Standard inspection · 5 citations
  1. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2023
    Inspectors wroteBased on record review, interviews, and policy review, it was determined the facility failed to provide an environment that promoted maintenance or enhancement of the resident's quality of life for 4 (Residents #36, #12, #51, and #27) of four residents reviewed for dignity. Specifically, the facility failed to ensure Resident #51, a resident with known behaviors, did not inappropriately expose their genitalia during meal service and failed to keep Resident #51 out of other residents' rooms to promote privacy and dignity.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2023
    Inspectors wroteBased on observations, interviews, record review, and facility policy review, the facility failed to ensure an allegation of abuse was reported to the state survey agency (SSA) within the required timeframe for 1 (Resident #51) of 1 sampled resident reviewed for abuse.
  3. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2023
    Inspectors wroteBased on observations, interviews, record review, and facility policy review, the facility failed to ensure a resident who required extensive assistance with personal hygiene was regularly offered trimming of nails to maintain good grooming and hygiene for 1 (Resident #40) of 1 sampled resident reviewed for activities of daily living (ADLs).
  4. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2023
    Inspectors wroteBased on record review, interview, and facility policy review, the facility failed to ensure a physician documented a clinical rationale for continuing a psychotropic medication ordered on an as-needed (PRN) basis beyond 14 days and indicated a duration on the PRN order for 1 (Resident #60) of 5 residents reviewed for unnecessary medications.
  5. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure a Licensed Practical Nurse (LPN) washed her hands and/or changed gloves and followed universal precautions and clean technique during an enteral feeding to prevent the potential spread of infection for 1 (Resident #1) of 2 (Residents #1 and #17) who received enteral feedings by the LPN. This failed practice had the potential to affect 2 residents who required enteral feedings in Cottage 2.

Fire safety inspections

5 fire safety citations on file: 2 on February 23, 2024, 3 on December 9, 2022.

Every fire safety citation5 citations
  1. F
    Create arrangements with other facilities to receive patients.
    E 25 · February 23, 2024 · Corrected (the home has a date of correction)
  2. F
    Establish roles under a Waiver declared by secretary.
    E 26 · February 23, 2024 · Corrected (the home has a date of correction)
  3. F
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · December 9, 2022 · Corrected (the home has a date of correction)
  4. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · December 9, 2022 · Corrected (the home has a date of correction)
  5. E
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · December 9, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArkansasUnited States
All nursing staff (RN, LPN and aides)5.064.023.86
Registered nurses0.470.410.69
All nursing staff on weekends4.443.453.42
Nurse aides3.48
Licensed practical nurses1.12
Nursing staff turnover (share who left in a year)61.7%49.5%45.8%
Registered nurse turnover62.5%44.8%42.9%
Administrators who left0

CMS expects 2.78 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.31 on weekdays and 4.44 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 57.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.57 in April to June 2025 to 5.06 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.060.475.314.44 57.4%0 of 9088
Oct to Dec 20255.120.435.364.50 58.9%0 of 9284
Jul to Sep 20254.890.495.094.39 63.4%3 of 9281
Apr to Jun 20254.570.564.754.12 68.8%2 of 9181
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arkansas, Jan to Mar 20264.050.404.283.472.0%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArkansasUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
5.59.513.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.90.60.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.31.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.53.93.2
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
6.110.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.04.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
11.310.915.4
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.62.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.82.11.8

Owners and operators

Legal business name: STATE OF ARKANSAS.

NameRoleTypeShareSince
Lee, PhouaW-2 managing employeeIndividual11/20/2017
Lee, PhouaCorporate officerIndividual11/20/2017

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on February 23, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on February 23, 2024: "Reasonably accommodate the needs and preferences of each resident."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on February 23, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 1 problem in this area, most recently on February 23, 2024: "Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public."

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Arkansas contacts for a concern about a nursing home

These are the official offices in Arkansas. NursingHomeClear cannot take or act on complaints.

Common questions

What is Arkansas State Veterans Home at North Little Rock's Medicare star rating?
CMS rates Arkansas State Veterans Home at North Little Rock 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Arkansas State Veterans Home at North Little Rock get at its last inspection?
0 health deficiencies at the standard inspection on May 1, 2025. The Arkansas average is 2.7.
Has Arkansas State Veterans Home at North Little Rock been fined?
CMS lists no fines in the last three years.
Does Arkansas State Veterans Home at North Little Rock accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Arkansas State Veterans Home at North Little Rock?
CMS lists 2 owners and managers. Legal business name: STATE OF ARKANSAS.

Sources

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