What is Center at Arrowhead, LLC's Medicare star rating?

CMS rates Center at Arrowhead, LLC 5 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Center at Arrowhead, LLC get at its last inspection?

5 health deficiencies at the standard inspection on May 2, 2025. The Arizona average is 6.4.

Has Center at Arrowhead, LLC been fined?

CMS lists no fines in the last three years.

Does Center at Arrowhead, LLC accept Medicaid?

CMS lists it as "Medicare", so it is not certified for Medicaid.

Who owns Center at Arrowhead, LLC?

CMS lists 7 owners and managers, and links the home to Veritas Management Group. Legal business name: CENTER AT ARROWHEAD LLC.

Center at Arrowhead, LLC: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on May 2, 2025, inspectors cited 5 health deficiencies (the Arizona average is 6.4, the national average 9.2).

None of its 13 health citations since November 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.35 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.49 of those hours.

72.0% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to Veritas Management Group, an affiliated group of 13 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

511/22

109/23

202/24

505/25

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

11D

Potential for minimal harm

May 2, 2025Standard inspection · 5 citations

E

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 7, 2025

Inspectors wroteBased on observation, staff interviews and facility policy, the facility failed to maintain infection prevention and control when delivering meal trays, providing foley catheter care for one of one sampled resident's (#9), and failing to consistently implement tracking and trending of their infection prevent and control program. The deficient practice could result in transmission of infection within the facility. -Regarding delivering of meal trays: Observations were conducted on April 30, 2025 of a Certified Nursing Assistant (CNA/staff #200) delivering in-room lunch meal trays to four residents on enhanced barrier precautions (EBP). The following was observed: -The CNA entered the first room, moved items on the bedside table and placed a meal tray on a bedside table, and exited the room without sanitizing her hands. [...]
E

Implement a program that monitors antibiotic use.

F881 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 7, 2025

Inspectors wroteBased on record review, staff interviews, policy review and Center for Disease Control (CDC) guidelines, the facility failed to consistently implement tracking and trending of their antibiotic stewardship program. The facility census was 79 residents. This deficient practice could result in improper antibiotic use and adverse outcomes to residents.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 7, 2025

Inspectors wroteBased on clinical record review, interviews, and facility documentation and policy, the facility failed to ensure that one resident (# 207) was administered medications in accordance with physician's orders. This deficient practice can result in diminished quality of life, and suboptimal clinical outcomes.
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 7, 2025

Inspectors wroteBased on observation, clinical record review, staff interview, and facility policy, the facility failed to ensure medications were not left at the bedside for one of 16 sampled residents (#404). The deficient practice could result in medications not being administered correctly, or medications not taken as ordered by the provider.
D

Post nurse staffing information every day.

F732 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 7, 2025

Inspectors wroteBased on observations and staff interviews, the facility failed to ensure the daily nurse staffing information was complete and accurate for actual hours worked for licensed and unlicensed direct care nursing staff. The deficient practice could result in residents, representatives, and visitors not being informed of accurate and current staffing information in the facility.

February 15, 2024Standard inspection · 2 citations

D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 1, 2024

Inspectors wroteBased on clinical record review, staff and resident interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one resident (#6) was reported to the State Agency. The deficient practice places the resident at risk for continued abuse.
D

Ensure services provided by the nursing facility meet professional standards of quality.

F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 1, 2024

Inspectors wroteBased on clinical record review, staff interviews, and facility policy and procedures, the facility failed to ensure one resident (#55) receive trimming of toe nails. The deficient practice could result in resident discomfort with pain and infection.

September 20, 2023Complaint inspection · 1 citation

D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 18, 2023

Inspectors wroteBased on closed record review, observation of current practice, staff interviews, and facility documentation and policy review, the facility failed to ensure wound assessment was completed for one of 3 sampled residents (#1). The deficient practice could result in resident not receiving appropriate treatment and developing or worsening or wound.

November 10, 2022Standard inspection · 5 citations

D

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 30, 2022

Inspectors wroteBased on clinical record review, interviews, and policy, the facility failed to ensure provision of Activities of Daily Living (ADL) care was provided to one resident (#112). The sample size was four residents. The deficient practice could result resident needs being unmet.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 30, 2022

Inspectors wroteBased on clinical record review, interviews, and policy, the facility failed to ensure one resident (#113) was provided wound care and treatment per physician's orders. The sample size was two residents. The deficient practice could result in delayed wound healing.
D

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 30, 2022

Inspectors wroteBased on clinical record review, interviews, and policies, the facility failed to ensure one resident (#113) was provided pressure ulcer care and assessment per physician's orders. The sample size was two residents. The deficient practice could result in delayed wound healing.
D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 30, 2022

Inspectors wroteBased on clinical record review, review of hospital records, interviews, and policies, the facility failed to ensure one resident (#162) received appropriate catheter care and services. The sample size was one resident. The deficient practice could increase the risk for catheter-related injuries.
D

Report COVID19 data to residents and families.

F885 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 30, 2022

Inspectors wroteBased on facility documentation, interviews, and policy, the facility failed to ensure residents and/or their representatives/family were notified of a confirmed case of COVID-19 within the required timeframe. The facility census was 46 residents. The deficient practice could result in residents and/or their representatives being unaware of the COVID-19 status in the facility.

Fire safety inspections

27 fire safety citations on file: 18 on May 2, 2025, 7 on February 15, 2024, 2 on November 10, 2022.

Every fire safety citation27 citations

E
Establish procedures for tracking staff and patients during an emergency.

E 18 · May 2, 2025 · Corrected (the home has a date of correction)
E
Establish policies and procedures for sheltering.

E 22 · May 2, 2025 · Corrected (the home has a date of correction)
E
Establish policies and procedures for medical documentation.

E 23 · May 2, 2025 · Corrected (the home has a date of correction)
E
Establish roles under a Waiver declared by secretary.

E 26 · May 2, 2025 · Corrected (the home has a date of correction)
E
Provide primary/alternate means for communication.

E 32 · May 2, 2025 · Corrected (the home has a date of correction)
E
Establish methods for sharing information.

E 33 · May 2, 2025 · Corrected (the home has a date of correction)
E
Provide family notifications of emergency plan.

E 35 · May 2, 2025 · Corrected (the home has a date of correction)
E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · May 2, 2025 · Corrected (the home has a date of correction)
E
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · May 2, 2025 · Corrected (the home has a date of correction)
E
Provide properly protected cooking facilities.

K 324 · May 2, 2025 · Corrected (the home has a date of correction)
E
Install a fire alarm system that can be heard throughout the facility.

K 341 · May 2, 2025 · Corrected (the home has a date of correction)
E
Inspect, test, and maintain automatic sprinkler systems.

K 353 · May 2, 2025 · Corrected (the home has a date of correction)
E
Install corridor and hallway doors that block smoke.

K 363 · May 2, 2025 · Corrected (the home has a date of correction)
E
Have simulated fire drills held at unexpected times.

K 712 · May 2, 2025 · Corrected (the home has a date of correction)
E
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · May 2, 2025 · Corrected (the home has a date of correction)
E
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

K 914 · May 2, 2025 · Corrected (the home has a date of correction)
E
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · May 2, 2025 · Corrected (the home has a date of correction)
E
Have proper medical gas storage and administration areas.

K 923 · May 2, 2025 · Corrected (the home has a date of correction)
E
Conduct risk assessment and an All-Hazards approach.

E 6 · February 15, 2024 · Corrected (the home has a date of correction)
E
Develop a communication plan.

E 29 · February 15, 2024 · Corrected (the home has a date of correction)
E
Provide family notifications of emergency plan.

E 35 · February 15, 2024 · Corrected (the home has a date of correction)
E
Conduct testing and exercise requirements.

E 39 · February 15, 2024 · Corrected (the home has a date of correction)
E
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · February 15, 2024 · Corrected (the home has a date of correction)
D
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · February 15, 2024 · Corrected (the home has a date of correction)
D
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

K 926 · February 15, 2024 · Corrected (the home has a date of correction)
D
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · November 10, 2022 · Corrected (the home has a date of correction)
D
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

K 321 · November 10, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Arizona	United States
All nursing staff (RN, LPN and aides)	4.35	3.98	3.86
Registered nurses	0.49	0.70	0.69
All nursing staff on weekends	4.01	3.51	3.42
Nurse aides	2.12
Licensed practical nurses	1.74
Nursing staff turnover (share who left in a year)	72.0%	45.1%	45.8%
Registered nurse turnover	54.5%	43.6%	42.9%
Administrators who left	0

CMS expects 4.62 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.48 on weekdays and 4.01 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 37.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.68 in April to June 2025 to 4.35 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.35	0.49	4.48	4.01	37.9%	0 of 90	63
Oct to Dec 2025	4.70	0.57	4.87	4.24	26.0%	0 of 92	54
Jul to Sep 2025	4.61	0.58	4.81	4.11	23.0%	0 of 92	55
Apr to Jun 2025	4.68	0.56	4.84	4.29	27.1%	0 of 91	56
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Arizona, Jan to Mar 2026	3.87	0.63	4.05	3.43	3.3%	0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Arizona	US
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.0	1.2	1.6
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	30.1	23.7	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	8.2	10.4	12.0

Owners and operators

Legal business name: CENTER AT ARROWHEAD LLC. CMS links this home to Veritas Management Group, a group of 13 nursing homes averaging 4.3 stars overall.

Name	Role	Type	Since
Aldridge, Patricia	Contracted managing employee	Individual	02/02/2015
Dunlap, Robert	Corporate director	Individual	02/02/2015
Gaylor, Patrick	Corporate director	Individual	02/02/2015
Ott, David	Corporate director	Individual	02/02/2015
Senkoff, Alexander	Corporate director	Individual	02/02/2015
Williams, Candyce	Corporate director	Individual	02/02/2015
Veritas Management Group LLC	Operational/managerial control	Organization	02/02/2015

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on May 2, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on May 2, 2025: "Provide and implement an infection prevention and control program."
How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on May 2, 2025: "Post nurse staffing information every day."
How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on February 15, 2024: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."

Other nursing homes nearby

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Freedom Plaza Care Center
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Life Care Center of North Glendale
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Peoria Post Acute and Rehabilitation
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Sun City Post Acute
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Lake Pleasant Post Acute Rehabilitation Center
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Boswell Transitional Care of Cascadia
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Immanuel Campus of Care
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Arizona contacts for a concern about a nursing home

These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.

Common questions

What is Center at Arrowhead, LLC's Medicare star rating?: CMS rates Center at Arrowhead, LLC 5 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Center at Arrowhead, LLC get at its last inspection?: 5 health deficiencies at the standard inspection on May 2, 2025. The Arizona average is 6.4.
Has Center at Arrowhead, LLC been fined?: CMS lists no fines in the last three years.
Does Center at Arrowhead, LLC accept Medicaid?: CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Center at Arrowhead, LLC?: CMS lists 7 owners and managers, and links the home to Veritas Management Group. Legal business name: CENTER AT ARROWHEAD LLC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.