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Life Care Center of North Glendale

13620 North 55th Avenue, Glendale, AZ 85304 · Maricopa County · (602) 843-8433

223 certified beds, about 119 residents a day · For profit - Corporation · Medicare and Medicaid since 1986

Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035126 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 12, 2026, inspectors cited 5 health deficiencies (the Arizona average is 6.4, the national average 9.2).

None of its 20 health citations since May 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.39 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.59 of those hours.

29.6% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to Life Care Centers of America, an affiliated group of 194 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
13D
7E
0F
Potential for minimal harm
0A
0B
0C
June 12, 2026Standard inspection · 6 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on observation, staff interviews, and facility policy and procedure the facility failed to ensure that food items were stored, dated, and labeled in accordance to professional standards. The deficient practice could lead to food borne illnesses. Findings Include:Observation of freezer on June 9, 2026 at 8:21 A.M. with Food Service Director (staff #45) revealed two personal size pepperoni pizzas and four burritos were not covered, open to air and not dated. Observation of #1 refrigerator on June 9, 2026 at 8:23 A.M. revealed a tray of individual clear cups with lids containing tartar sauce and coleslaw that were not dated. Also, a gallon container of relish that was half full did not have an open date. Observation of dry storage area on June 9, 2026 at 8:35 A.M. revealed a box of rainbow sprinkles open and no date of when opened. [...]
  2. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on clinical record review, staff interview, and policy and procedure, the facility failed to ensure that Preadmission Screening and Resident Review Screening (PASRR) was completed for one of two residents (#6), the universe was 125, with a diagnosis of a serious Mental Illness (MI) was referred to the appropriate state-designated authority and determination received. The deficient practice could result in residents not receiving the necessary specialized services that they require. Findings Include:Resident #6 was admitted to the facility on [DATE], with diagnoses that included schizophrenia, major depressive disorder, anxiety disorder, type 2 diabetes mellitus, heart failure and renal failure. [...]
  3. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on a review of clinical records, staff and resident interviews, and facility policies and procedures, the facility failed to ensure that pain medication for one (Resident #132) of nineteen sampled residents was administered in accordance with physician orders. The facility census was 125. This deficient practice had the potential to result in overmedication, adverse drug effects, impaired pain management, and inaccurate assessment of the resident's pain status.
  4. D
    Provide appropriate foot care.
    F687 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026 · disputed by the home (informal dispute resolution)
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure toenail care was provided in accordance with professional standards of practice for one of two sampled residents (Resident #66). This deficient practice places residents with diabetes at risk for inadequate nail care which can result in infection, pain, discomfort, impaired mobility, and worsening nail conditions. The universe was 125 and the sample 2.
  5. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on review of the clinical record, resident and staff interviews, observations, facility documentation, and policy and procedure, the facility failed to ensure respiratory care was provided with professional standards of practice for one resident (#59). The deficient practice could result in care or services that do not meet residents' needs. The universe was 125 and the sample size was 1.
  6. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 17, 2026
    Inspectors wroteBased on observations, clinical record reviews, facility documentation, staff and resident interviews, and policy and procedures, the facility failed to ensure that medications were secured in a locked storage area and were accessible only to authorized personnel for Residents #27 and #66. The universe was 125, and the sample size was 2.
March 12, 2025Complaint inspection · 1 citation
  1. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) May 2, 2025
    Inspectors wroteBased on documentation, staff and resident interviews, the facility policy and procedures, the facility failed to ensure sufficient staffing to provide for the needs of the residents. The deficient practice could result in residents not receiving the assistance required to complete care tasks.
August 28, 2024Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 18, 2024
    Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that residents are free from abuse from other residents. The deficient practice could result in residents being physically and emotionally injured.
June 14, 2024Complaint inspection · 1 citation
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 2, 2024
    Inspectors wroteBased on observation, interviews, and records review the facility failed to ensure the physician was notified of a change of condition for one resident (#5). The deficient practice could result in delayed treatment.
July 3, 2023Standard inspection · 1 citation
  1. E
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 15, 2023
    Inspectors wrote-Resident #92 was admitted to the facility on [DATE] with diagnoses that included sepsis, bipolar disorder and depression. Review of the Level I PASRR dated 3/09/2023 included the diagnoses of bipolar disorder and depression. Per the documentation, the resident had not exhibited any interpersonal symptoms or behaviors (not due to a medical condition) and she received antidepressant medication daily. However, review of the physician's orders dated 03/09/2023 included: -Risperidone (antipsychotic) 2 milligrams (mg). Give 1 tablet via G-tube at bedtime for bipolar disorder with a target behavior of striking out. -Sertraline HCL (antidepressant) 50 mg. Give 1 tablet daily for depression with a target behavior of lack of motivation. A risk for change in mood or behavior care plan dated 03/10/2023 related to her medical condition had a goal to allow staff to assist her with basic needs. [...]
May 5, 2022Standard inspection · 10 citations
  1. E
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on resident and staff interviews, and facility policy and procedure review, the facility failed to ensure multiple residents were able voice grievances without fear of discrimination or reprisal. The deficient practice could result in residents not able to exercise their right to voice grievances.
  2. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on observations, clinical record review, resident and staff interviews, facility documentation and policy and procedures, the facility failed to ensure that two residents (#257 and #8) received consistent showers, per the facility shower schedule. The sample size was 3. The deficient practice could result in residents' hygiene needs not being met.
  3. E
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that restorative services were provided for one sampled resident (#8) with limited mobility as ordered. The deficient practice could result in residents not being provided with services they need.
  4. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on observations, clinical record reviews, resident and staff interviews, the Facility Assessment, and review of policy and procedures, the facility failed to ensure there was sufficient staff to ensure resident safety and to meet the residents' needs. The deficient practice could result in residents not receiving the assistance they need to promote their rights, physical, mental and psychosocial well-being.
  5. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and the facility's policy and procedure, the facility failed to ensure one resident (#87) was treated with respect, and in a dignified manner. The sample was 25. The deficient practice could result in residents not being treated with respect.
  6. D
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and facility policy and procedures, the facility failed to ensure a written notice of transfer/discharge was sent to the Office of the State Long Term Care Ombudsman regarding one resident's (#260) discharge. The sample size was 3. The deficient practice could result in the Ombudsman not receiving a copy of residents' transfers/discharges.
  7. D
    Plan the resident's discharge to meet the resident's goals and needs.
    F660 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and facility policy and procedures, the facility failed to ensure discharge planning included developing a discharge care plan that included ensuring that one resident (#260) was discharged to a safe environment. The sample size was 3. The deficient practice could result in residents not receiving the care and services needed post discharge.
  8. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on clinical record reviews, staff interviews, and facility policy and procedures, the facility failed to ensure multiple medications were administered as ordered for two of five sampled residents (#22 and #56). The deficient practice could result in residents receiving unnecessary medications.
  9. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to ensure that one resident (#38) who was receiving a psychotropic medication was monitored for behaviors. The sample size was 5. The deficient practice could result in residents receiving medications that may not be necessary.
  10. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 20, 2022
    Inspectors wroteBased on observations, staff interviews, and policy reviews, the facility failed to ensure infection control procedures were followed during mealtime, and for one resident (#59) during medication administration. The deficient practice could result in the spread of infection.

Fire safety inspections

9 fire safety citations on file: 1 on June 12, 2026, 4 on July 3, 2023, 4 on May 5, 2022.

Every fire safety citation9 citations
  1. E
    Provide rooms that can be unlocked from inside without a key.
    K 221 · June 12, 2026 · Corrected (the home has a date of correction)
  2. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · July 3, 2023 · Corrected (the home has a date of correction)
  3. E
    Install corridor and hallway doors that block smoke.
    K 363 · July 3, 2023 · Corrected (the home has a date of correction)
  4. D
    Provide properly protected cooking facilities.
    K 324 · July 3, 2023 · Corrected (the home has a date of correction)
  5. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · July 3, 2023 · Corrected (the home has a date of correction)
  6. D
    Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
    K 342 · May 5, 2022 · Corrected (the home has a date of correction)
  7. D
    Install corridor and hallway doors that block smoke.
    K 363 · May 5, 2022 · Corrected (the home has a date of correction)
  8. D
    Ensure proper usage of power strips and extension cords.
    K 920 · May 5, 2022 · Corrected (the home has a date of correction)
  9. D
    Have proper medical gas storage and administration areas.
    K 923 · May 5, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)3.393.983.86
Registered nurses0.590.700.69
All nursing staff on weekends3.033.513.42
Nurse aides1.72
Licensed practical nurses1.09
Nursing staff turnover (share who left in a year)29.6%45.1%45.8%
Registered nurse turnover20.0%43.6%42.9%
Administrators who left0

CMS expects 3.82 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.54 on weekdays and 3.03 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.57 in April to June 2025 to 3.39 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.390.593.543.03 0.0%0 of 90119
Oct to Dec 20253.510.583.653.14 0.0%0 of 92115
Jul to Sep 20253.630.583.803.21 0.0%0 of 92109
Apr to Jun 20253.570.553.713.22 0.0%0 of 91120
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
1.910.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.41.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.72.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.21.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
3.512.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.14.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
13.410.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
31.023.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
7.510.412.0

Owners and operators

Legal business name: GLENDALE MEDICAL INVESTORS LIMITED PARTNERSHIP. CMS links this home to Life Care Centers of America, a group of 194 nursing homes averaging 3.4 stars overall.

NameRoleTypeShareSince
Developers Investment Company IncIndirect ownership interestOrganization06/01/1993
Alexander, AntoinetteManaging control - governing bodyIndividual05/25/2017
Butner, NancyManaging control - governing bodyIndividual09/16/2018
Trotta, KimberlyManaging control - governing bodyIndividual05/01/2024
Henry, TerryCorporate directorIndividual08/16/1999
Cross, CindyCorporate officerIndividual04/21/1994
Lay, LisaCorporate officerIndividual02/09/2018
Swanker, RichardCorporate officerIndividual04/01/2011
Thurmond, JoanCorporate officerIndividual09/22/2000
Developers Investment Company IncOperational/managerial controlOrganization06/01/1993
Glendale Medical Investors Limited PartnershipOperational/managerial controlOrganization10/27/1966
Life Care Affiliates IIOperational/managerial controlOrganization10/27/1988
Life Care Centers of America, Inc.Operational/managerial controlOrganization10/27/1988
Alexander, AntoinetteOperational/managerial controlIndividual05/25/2017
Butner, NancyOperational/managerial controlIndividual09/16/2018
Carroll, JohnOperational/managerial controlIndividual04/08/2016
Fletcher, ToddOperational/managerial controlIndividual12/13/2024
Preston, AubreyOperational/managerial controlIndividual12/13/2024
Trotta, KimberlyOperational/managerial controlIndividual05/01/2024
Ziegler, JamesOperational/managerial controlIndividual12/13/2024
Life Care Affiliates IIGeneral partnership interestOrganization06/01/1993
Preston, ForrestLimited partnership interestIndividual02/22/1988
Glendale Medical Investors Limited PartnershipAdp of the SNFOrganization08/31/2000
Life Care Affiliates IIAdp of the SNFOrganization08/31/2000
Life Care Centers of America, Inc.Adp of the SNFOrganization03/17/2025
Carroll, JohnAdp of the SNFIndividual03/17/2025
Preston, ForrestAdp of the SNFIndividual08/31/2000
Trotta, KimberlyAdp of the SNFIndividual03/17/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on June 12, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on June 14, 2024: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on June 12, 2026: "PASARR screening for Mental disorders or Intellectual Disabilities"
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on June 12, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.03 hours per resident per day, below the Arizona average of 3.51.

Other nursing homes nearby

Arizona contacts for a concern about a nursing home

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Common questions

What is Life Care Center of North Glendale's Medicare star rating?
CMS rates Life Care Center of North Glendale 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Life Care Center of North Glendale get at its last inspection?
5 health deficiencies at the standard inspection on June 12, 2026. The Arizona average is 6.4.
Has Life Care Center of North Glendale been fined?
CMS lists no fines in the last three years.
Does Life Care Center of North Glendale accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Life Care Center of North Glendale?
CMS lists 28 owners and managers, and links the home to Life Care Centers of America. Legal business name: GLENDALE MEDICAL INVESTORS LIMITED PARTNERSHIP.

Sources

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