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Lake Pleasant Post Acute Rehabilitation Center

20625 North Lake Pleasant Road, Peoria, AZ 85382 · Maricopa County · (623) 566-0642

128 certified beds, about 102 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1985

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035111 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 26, 2026, inspectors cited 5 health deficiencies (the Arizona average is 6.4, the national average 9.2).

None of its 20 health citations since January 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.32 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.59 of those hours.

50.0% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
12D
8E
0F
Potential for minimal harm
0A
0B
0C
February 26, 2026Standard inspection, Complaint inspection · 5 citations
  1. E
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    F628 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 15, 2026
    Inspectors wroteBased on closed record review, staff interviews, review of facility process and policy the facility failed to ensure that all transfer/discharge notifications were made for one resident (#130). The sample size was four. The deficient practice could lead to notifications and pertinent information regarding the discharge/transfer not being provided.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 15, 2026
    Inspectors wroteBased on observations, staff interviews, review of facility documentation and policies and procedures, the facility failed to ensure that food was prepared, stored, distributed and served in accordance with professional standards for food service safety. The deficient practice could result in food- borne illness. Findings Include: Regarding Kitchen Cleanliness-An initial kitchen observation was conducted on February 23, 2026 at 8:12 A.M. in conjunction with kitchen staff #86. During the initial observation it was observed that floor had several areas of dark matter that appeared to have accumulation in the corners of the tile floor. It was observed that a square, depressed area under the dish sink had black matter that appeared wet within its perimeter. Various pieces of solid debris were located in this area. Visible debris was observed on the floor under food preparation counters. [...]
  3. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2026
    Inspectors wroteBased on clinical record review, staff interviews, facility policy and the Resident Assessment Instrument (RAI) manual , the facility failed to ensure MDS assessment for 2 of 3 sampled residents (#21 and #100) were accurate. The deficient practice could result in assessment inaccurately reflects the resident's status.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2026
    Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that one resident (#148) received care and treatment in accordance with professional standards of practice regarding intravenous antibiotic treatment. The sample size was 16. The deficient practice has the potential to cause the wound not to heal and increase the spread of infection.
  5. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 15, 2026
    Inspectors wroteBased on observations, clinical record review, staff interviews and facility policy review, the facility failed to ensure there was a physician order for oxygen use for one sampled resident (#12). This deficient practice could result in the resident receiving unnecessary oxygen or not receiving the correct oxygen flow rate needed.
May 10, 2024Standard inspection · 5 citations
  1. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 24, 2024
    Inspectors wroteBased on observations, resident and staff interviews, the facility failed to provide a dignified dining experience to Resident #62, Resident #149, Resident #47 and Resident #42. The facility census was 99.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 24, 2024
    Inspectors wroteBased on observation, staff interviews, and policy review, the facility failed to ensure food was stored in accordance with professional standards for food service safety. The deficient practice could contribute to the spread of foodborne illness.
  3. D
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    F582 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to provide evidence that monthly billing statements were issued to one resident (#62). The deficient practice could result in residents not being informed of the monthly payment deducted from their personal accounts.
  4. D
    Provide appropriate care/assistance for a resident with a prosthesis.
    F696 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2024
    Inspectors wroteBased on clinical record review, staff and resident interviews and policy and procedures, the facility failed to ensure that care and assistance were provided to one resident (#1) with a prosthesis that did not fit properly. The deficient practice could result in a decline in mobility and level of functioning, requiring more assistance and being more dependent.
  5. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 24, 2024
    Inspectors wroteBased on personnel record reviews, staff interviews and policies and procedures, the facility failed to ensure that one of 10 sampled employees (#80) had current evidence of freedom from infectious Tuberculosis (TB). The deficient practice could result in the potential of residents and employees being exposed to TB.
January 17, 2024Complaint inspection · 1 citation
  1. E
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) March 1, 2024
    Inspectors wroteBased on clinical documentation, staff interviews, and facility policy and procedures, the facility failed to monitor and maintain acceptable parameters of nutrition for two residents (#12 and #36). The deficient practice could result in a physical and a mental decline in overall health.
December 13, 2023Complaint inspection · 2 citations
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 19, 2024
    Inspectors wroteBased on closed clinical record review, staff interviews, facility documentation and policy review and the State Agency database, the facility failed to ensure that an allegation of abuse for one resident (#44) was reported to the State Agency (SA) as required. The deficient practice could result in residents not protected from further abuse and allegation not investigated.
  2. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 19, 2024
    Inspectors wroteBased on closed clinical record review, staff interviews, facility documentation and policy review, the facility failed to ensure that an allegation of abuse for one resident (#44) was thoroughly investigated. The deficient practice could result in residents not protected from further abuse and appropriate corrective action not taken.
January 26, 2023Standard inspection · 7 citations
  1. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 5, 2023
    Inspectors wroteBased on observations; resident, resident representative, and staff interviews; facility documentation; and review of facility policies, the facility failed to ensure profession standards of care were maintained related to: a physician's order was not obtained before administering oxygen to one resident (#385) and the facility failed to ensure ordered care was provided related to a infection for one resident (#135). The deficient practices could result in resident's getting unsuitable treatment and for negative resident outcomes.
  2. E
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 5, 2023
    Inspectors wroteBased on resident, resident representative, and staff interviews and facility documentation, the facility failed to ensure there was sufficient nursing staff to meet the needs of residents. This deficient practice resulted in residents' needs not being met.
  3. E
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) March 5, 2023
    Inspectors wroteBased on clinical record review, staff interviews, review of facility documentation and policies, the facility failed to ensure accuracy of provider order for a psychotropic medication that was administered to one resident (#136). The deficient practice could result in adverse medication effects.
  4. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 5, 2023
    Inspectors wroteBased on review of the clinical records, staff interviews, and facility policies and procedures, the facility failed to notify the legal guardian for one resident (#52) with impaired cognitive status for consents for treatment, the facility failed to notify the legal guardian for one resident (#52) with impaired cognitive status for a change in condition. The deficient practice could result in other guardians not being notified.
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 5, 2023
    Inspectors wroteBased on observations, resident, resident representative, and staff interviews, and facility documentation, the facility failed to ensure necessary services were provided to maintain personal hygiene for one resident (#41).
  6. D
    Assist a resident in gaining access to vision and hearing services.
    F685 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 5, 2023
    Inspectors wroteBased on resident and staff interviews, clinical record review, and policy review, the facility failed to ensure that one sampled resident (#15) was assisted with making a vision appointment. The deficient practice could result in decreased vision abilities.
  7. D
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    F757 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 5, 2023
    Inspectors wroteBased on review of clinical records, staff interviews, and facility policies and procedures, the facility provided a psychotropic medication for Bipolar disorder for one resident (#71) without a diagnosis of Bipolar disorder:

Fire safety inspections

6 fire safety citations on file: 1 on May 10, 2024, 3 on January 26, 2023, 2 on December 8, 2021.

Every fire safety citation6 citations
  1. D
    Conduct testing and exercise requirements.
    E 39 · May 10, 2024 · Corrected (the home has a date of correction)
  2. D
    Install corridor and hallway doors that block smoke.
    K 363 · January 26, 2023 · Corrected (the home has a date of correction)
  3. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · January 26, 2023 · Corrected (the home has a date of correction)
  4. D
    Ensure proper usage of power strips and extension cords.
    K 920 · January 26, 2023 · Corrected (the home has a date of correction)
  5. D
    Have properly installed hallway dispensers for alcohol-based hand rub.
    K 325 · December 8, 2021 · Corrected (the home has a date of correction)
  6. D
    Ensure proper usage of power strips and extension cords.
    K 920 · December 8, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)3.323.983.86
Registered nurses0.590.700.69
All nursing staff on weekends2.923.513.42
Nurse aides1.78
Licensed practical nurses0.95
Nursing staff turnover (share who left in a year)50.0%45.1%45.8%
Registered nurse turnover61.1%43.6%42.9%
Administrators who left0

CMS expects 3.76 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.49 on weekdays and 2.92 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.51 in April to June 2025 to 3.32 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.320.593.492.92 0.0%0 of 90102
Oct to Dec 20253.420.633.622.91 0.0%0 of 92100
Jul to Sep 20253.500.563.722.94 0.0%0 of 92108
Apr to Jun 20253.510.483.752.92 0.0%0 of 91102
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
4.510.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.42.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
12.812.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.64.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
0.010.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.323.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
3.710.412.0

Owners and operators

Legal business name: LAKE PLEASANT HEALTHCARE INC.. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.

NameRoleTypeShareSince
Hill, SeanManaging control - governing bodyIndividual07/01/2015
Nagle, CraigManaging control - governing bodyIndividual05/15/2025
Peterson, ForrestCorporate directorIndividual01/01/2019
Burnam, SoonCorporate officerIndividual07/01/2015
Fischbeck, CourtneyCorporate officerIndividual01/01/2025
Keetch, ChadCorporate officerIndividual03/01/2011
Sato, AmiCorporate officerIndividual09/09/2024
Hill, SeanOperational/managerial controlIndividual07/01/2015
Nagle, CraigOperational/managerial controlIndividual05/15/2025
Port, BarryIndividual is an owner, partner or trustee of any ADP of the SNFIndividual08/06/2025
Ensign Services IncAdp of the SNFOrganization07/01/2015
Sun Grove Village Care Center, LLCAdp of the SNFOrganization10/23/1995
Hill, SeanAdp of the SNFIndividual07/01/2015
Nagle, CraigAdp of the SNFIndividual05/15/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on February 26, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on February 26, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on February 26, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on February 26, 2026: "Ensure each resident receives an accurate assessment."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.92 hours per resident per day, below the Arizona average of 3.51.

Other nursing homes nearby

Arizona contacts for a concern about a nursing home

These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.

Common questions

What is Lake Pleasant Post Acute Rehabilitation Center's Medicare star rating?
CMS rates Lake Pleasant Post Acute Rehabilitation Center 4 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Lake Pleasant Post Acute Rehabilitation Center get at its last inspection?
5 health deficiencies at the standard inspection on February 26, 2026. The Arizona average is 6.4.
Has Lake Pleasant Post Acute Rehabilitation Center been fined?
CMS lists no fines in the last three years.
Does Lake Pleasant Post Acute Rehabilitation Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Lake Pleasant Post Acute Rehabilitation Center?
CMS lists 14 owners and managers, and links the home to The Ensign Group. Legal business name: LAKE PLEASANT HEALTHCARE INC..

Sources

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