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Civita Care Center at Cheshire

745 Highland Avenue, Cheshire, CT 06410 · Capitol County · (203) 272-7285

120 certified beds, about 78 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1973

CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 075222 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on January 15, 2025, inspectors cited 17 health deficiencies (the Connecticut average is 13.4, the national average 9.2).

Of 51 health citations since December 2019, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.58 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.60 of those hours.

30.8% of nursing staff left within the year CMS measured (Connecticut average 37.4%).

CMS links it to Civita Care Centers, an affiliated group of 6 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 51 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
40D
7E
0F
Potential for minimal harm
0A
2B
1C
March 23, 2026Complaint inspection · 2 citations
  1. D
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    F557 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2026
    Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #1) who were dependent on staff for personal hygiene, the facility failed to ensure Resident #1 was treated with dignity by a nurse aide when providing care.
  2. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2026
    Inspectors wroteBased on clinical record reviews, observations, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #1) who were dependent on staff for personal hygiene, the facility failed to ensure Resident #1 was provided with incontinent care in accordance with the plan of care that directed incontinent care every two (2) hours, as needed, and five (5) times a day at specific times.
February 6, 2025Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for one (1) of three (3) sampled residents (Resident #1) who required a mechanical lift for transfers in and out of the bed and chair, the facility failed to ensure the appropriate number of staff transferred the resident into bed in accordance with the resident care plan.
January 30, 2025Complaint inspection · 2 citations
  1. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 1, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #2) reviewed for activities of daily living and diabetes management, the facility failed to ensure a baseline care plan was implemented for a resident who required assistance with activities of daily living and had type 2 diabetes mellitus with hyperglycemia.
  2. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 1, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #2) reviewed for diabetes management, the facility failed to ensure the medical record was complete and accurate to reflect treatment of hypoglycemia.
January 15, 2025Standard inspection, Complaint inspection · 17 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on observation, review of facility documentation, facility policies, and interviews, the facility failed to ensure dietary staff monitored food temperatures prior to meal service.
  2. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1of 3 residents (Resident #39) reviewed for abuse, the facility failed to ensure a resident was treated in a respectful and dignified manner.
  3. D
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    F553 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #45) reviewed for care planning, the facility failed to consistently hold interdisciplinary resident care conferences and invite the resident to participate.
  4. D
    Give residents a notice of rights, rules, services and charges.
    F572 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 4 residents (Resident #44) reviewed for advance directives, the facility failed to inform the resident/resident representative of their rights upon admission.
  5. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 3 of 4 residents (Resident #16 and 41) reviewed for advance directives, the facility failed to obtain a physician's order for code status after the residents' wishes were communicated and identified on the Advance Directives-Clarification of Wishes document, and for 1 resident (Resident #44 ) reviewed for advance directives, the facility failed to review advance directives upon admission.
  6. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 8 residents (Resident #44) reviewed for hospitalizations, the facility failed to ensure that the resident representative was notified following the resident's transfers to the hospital.
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 2 of 2 residents (Resident #37 and 44) reviewed for tube feeding, the facility failed to ensure the comprehensive care plan was updated following multiple displacements of a feeding tube.
  8. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interview for 1 resident, (Resident #39) reviewed for activities of daily living, the facility failed to provide necessary set up and assistance with meals as per the comprehensive assessment and plan of care.
  9. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 5 residents (Resident #12 and 48) reviewed for accidents, the facility failed to ensure neurological assessments were completed after 3 unwitnessed falls and an observed head strike.
  10. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for the only sampled resident (Resident #37) reviewed for pressure ulcers, the facility failed to ensure weekly skin assessments were completed, per the physician's order.
  11. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interview for 5 of 7 residents (Resident #23, 26 27, 39 and 48) reviewed for accidents and/or abuse, the facility failed to provide adequate supervision and/or assistive devices to prevent accidents. For Resident 23 and 26, the facility failed prevent an elopement. For Resident #27 the facility failed to ensure that staff transferred the resident safely via a hoyer (mechanical lift) to prevent an injury. For Resident #39, the facility failed to prevent a fall. For Resident #48 the facility failed to ensure that a seat belt was in good repair to prevent a fall and failed to ensure proper positioning while being wheeled into the bathroom to prevent the residents head being bumped on the door frame.
  12. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on observation, review of the clinical record, facility policies, and interviews for 1 of 2 residents (Resident #37) reviewed for tube feeding, the facility failed to ensure an intervention to prevent the dislodgement of a feeding tube was in place and failed to ensure the family was educated on interventions to prevent the dislodgement of a feeding tube.
  13. D
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on observation, review of facility policy and interview, the facility failed to ensure meals were served at appetizing temperatures.
  14. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interview for 1 of 2 residents (Resident #50) reviewed for pressure ulcers, the facility failed to ensure staff performed handwashing according to infection control policy, and for 1 of 4 residents (Resident #5) reviewed during medication administration, the facility failed to maintain infection control standards, and the facility failed to ensure the IP conducted environmental infection control rounds.
  15. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interview for 2 of 5 residents (Resident #44 and 61) reviewed for influenza and pneumococcal vaccination, the facility failed to offer the influenza and pneumococcal immunizations, provide education regarding the benefits and potential side effects of the immunizations or document in the clinical record that the resident either received the immunizations or declined.
  16. D
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 5 residents (Resident #44 and 61) reviewed for Covid - 19 vaccination, the facility failed to ensure residents were offered Covid - 19 immunization, and those immunizations were tracked.
  17. B
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    F851 · Administration · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) February 19, 2025
    Inspectors wroteBased on review of facility documentation and interview, the facility failed to ensure the 4th quarter Payroll Based Journal (PBJ) report was submitted timely.
November 15, 2023Complaint inspection · 1 citation
  1. D
    Protect each resident from the wrongful use of the resident's belongings or money.
    F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 15, 2023
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for Resident #1 reviewed for misappropriation, the facility failed to ensure the resident's money was that was placed in the facilities possession, was secured.
September 26, 2022Standard inspection · 11 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) October 4, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 resident, (Resident #35), reviewed for accidents, the facility failed to ensure adequate supervision while the resident was seated on the toilet to prevent a fall with subsequent femur fracture.
  2. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 4, 2022
    Inspectors wroteBased on observation, review of facility documentation, facility policy, and interviews the facility failed to ensure the environment was maintained in a clean, sanitary, and homelike manner.
  3. E
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    F925 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 7, 2022
    Inspectors wroteBased on observation, review of facility documentation and interviews the facility failed to maintain an adequate pest control program.
  4. D
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    F565 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2022
    Inspectors wroteBased on review facility documentation, facility policy, and interviews, the facility failed to ensure a formal response to council members concerns following a Resident Council meeting.
  5. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 6 residents (Resident #43 and 50) reviewed for abuse, the facility failed to ensure that the residents were free from physical and verbal abuse.
  6. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interview for 2 of 6 residents (Resident #42 and 46) reviewed for abuse, the facility failed to ensure that an allegation of misappropriation of resident property and an allegation of neglect were reported according to established guidelines.
  7. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 6 residents (Resident #29 and Resident #46) reviewed for abuse, the facility failed to protect Resident #29 from physical abuse by another resident and failed to fully investigate an allegation of neglect and protect the resident during the investigation.
  8. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 2 of 3 Residents, (Resident #4 and 57), reviewed for medications, the facility failed to follow the physician's orders regarding the stop date of the medication which led to medication errors.
  9. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 3 residents (Resident #5 and 46) who developed new pressure ulcers, the facility failed to ensure the dietitian assessed the resident's nutritional needs timely when the pressure ulcers developed.
  10. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2022
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Residents #69) reviewed for unnecessary medications, the facility failed to ensure that pharmacy recommendations were addressed in a timely manner.
  11. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 27, 2022
    Inspectors wroteBased on observation, review of facility documentation, facility policy, and interviews the facility failed to ensure safe and secure storage of controlled substances.
December 5, 2019Standard inspection · 17 citations
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on observation, staff interview, and review of the facility policy regarding food storage, the facility failed to ensure food items were labeled and dated when opened.
  2. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on clinical record reviews, review of facility documentation, review of policies, and interviews for one of three sampled residents (Resident #374) who was at risk for an alteration of skin integrity, the facility failed to document in the clinical record that weekly body audits were conducted to identify if any new areas developed.
  3. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on observation and review of facility documentation and interview with the Administrator and the Director of Environmental Services, the facility failed to ensure that a water management plan was in place to reduce Legionella risk in the healthcare facility water systems to prevent cases and outbreaks of Legionnaires' disease (LD) as required by 42 CFR §483.80 for skilled nursing facilities and nursing facilities. On 12/09/19 at 1:30 PM the surveyor was not provided with documentation by the Administrator and the Director of Environmental Services to indicate facility had a required comprehensive water management plan in place. [...]
  4. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 3 of 5 sampled residents reviewed for immunizations (Resident #40, Resident #52 and Resident #57), the facility failed to ensure a vaccination was offered and administered according to policy.
  5. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 sampled residents reviewed for abuse (Resident #61 and Resident #74), the facility failed to report an injury of unknown origin to the state agency .
  6. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on record review, review of facility policy and staff interview for 1 of 2 sampled residents reviewed for injuries of unknown origin (Resident #61), the facility failed to initiate and complete an investitation regarding an injury of unknown origin.
  7. D
    Prepare residents for a safe transfer or discharge from the nursing home.
    F624 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on clinical record reviews, review of facility documentation, review of policies, and interviews for one of three sampled residents (Resident #374) who was reviewed for discharge into the community, the facility failed to ensure the resident was discharged with an adequate supply of prescription medications.
  8. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 sampled residents reviewed for grievances (Resident #45), the facility failed to provide a diet consistency as directed by the physician which caused Resident #45 to experience a coughing episode. The facility also failed to complete a nursing assessment following Resident #45's intake of the wrong consistency diet and for one of three sampled residents (Resident #374) who was reviewed for an alteration of skin integrity, the facility failed to conduct weekly assessments of the skin to ensure the areas of skin grafts were healing and not deteriorating.
  9. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on clinical record reviews, review of facility documentation, review of policies, and interviews for one of three sampled residents (Resident #374) who was reviewed for an alteration of skin integrity, the facility failed to conduct consistent weekly assessments of a pressure ulcer.
  10. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on clinical record reviews, review of facility documentation, review of policies, and interviews for one of three sampled residents (Resident #374) who was at risk for dehydration and had a history of a urinary tract infection, the facility failed to ensure the resident's daily intakes and outputs were consistently monitored to determine if the resident's fluid consumption maintain a sufficient fluid balance.
  11. D
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    F691 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on clinical record reviews, review of facility documentation, review of policies, and interviews for one of three sampled residents (Resident #374) who had an ostomy, the facility failed to ensure ileostomy care was conducted every shift and the appliance was changed weekly and as needed in accordance with the physician's order.
  12. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident of 3 sampled residents reviewed for the use of antipsychotic medication (Resident #40), the facility failed to evaluate the continued use and indicate the duration of a prescribed as needed (PRN) antipsychotic medication.
  13. D
    Provide or obtain dental services for each resident.
    F791 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident reviewed dental services (Resident #65), the facility failed to provide recommended prophylactic dental services.
  14. D
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on record review, observation and staff interview for 2 of 7 sampled residents observed for dining (Resident #8 and Resident #72), the facility failed to provide listed menu items.
  15. D
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 sampled residents reviewed for grievances (Resident #45), the facility failed to provide the appropriate diet consistency.
  16. C
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on observation of dining and staff interview, the facility failed to provide a dignified dining experience because of serving hot beverages in disposable/styrofoam hot cups during dining.
  17. B
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    F585 · Resident Rights · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) December 28, 2019
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents reviewed for grievances (Resident #225), the facility failed to respond to a family member grievance.

Fire safety inspections

20 fire safety citations on file: 5 on January 15, 2025, 9 on September 26, 2022, 6 on December 5, 2019.

Every fire safety citation20 citations
  1. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · January 15, 2025 · Corrected (the home has a date of correction)
  2. E
    Install an approved automatic sprinkler system.
    K 351 · January 15, 2025 · Corrected (the home has a date of correction)
  3. D
    Have stairways and smokeproof enclosures used as exits that meet safety requirements.
    K 225 · January 15, 2025 · Corrected (the home has a date of correction)
  4. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · January 15, 2025 · Corrected (the home has a date of correction)
  5. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · January 15, 2025 · Corrected (the home has a date of correction)
  6. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · September 26, 2022 · Corrected (the home has a date of correction)
  7. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · September 26, 2022 · Corrected (the home has a date of correction)
  8. F
    Provide a written emergency evacuation plan.
    K 711 · September 26, 2022 · Corrected (the home has a date of correction)
  9. F
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · September 26, 2022 · Corrected (the home has a date of correction)
  10. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · September 26, 2022 · Corrected (the home has a date of correction)
  11. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · September 26, 2022 · Corrected (the home has a date of correction)
  12. E
    Have an enclosure around a vertical opening shaft.
    K 311 · September 26, 2022 · Corrected (the home has a date of correction)
  13. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · September 26, 2022 · Corrected (the home has a date of correction)
  14. E
    Provide properly protected cooking facilities.
    K 324 · September 26, 2022 · Corrected (the home has a date of correction)
  15. E
    Establish emergency prep training and testing.
    E 36 · December 5, 2019 · Corrected (the home has a date of correction)
  16. E
    Conduct testing and exercise requirements.
    E 39 · December 5, 2019 · Corrected (the home has a date of correction)
  17. E
    Provide a written emergency evacuation plan.
    K 711 · December 5, 2019 · Corrected (the home has a date of correction)
  18. E
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · December 5, 2019 · Corrected (the home has a date of correction)
  19. D
    Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
    K 362 · December 5, 2019 · Corrected (the home has a date of correction)
  20. D
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · December 5, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeConnecticutUnited States
All nursing staff (RN, LPN and aides)3.583.733.86
Registered nurses0.600.690.69
All nursing staff on weekends3.303.373.42
Nurse aides2.00
Licensed practical nurses0.99
Nursing staff turnover (share who left in a year)30.8%37.4%45.8%
Registered nurse turnover30.0%38.6%42.9%
Administrators who left2

CMS expects 3.62 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.70 on weekdays and 3.30 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.46 in April to June 2025 to 3.58 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.580.603.703.30 0.0%0 of 9078
Oct to Dec 20253.570.553.673.32 0.0%0 of 9278
Jul to Sep 20253.650.633.783.30 3.5%0 of 9276
Apr to Jun 20253.460.533.563.19 0.2%0 of 9178
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Connecticut, Jan to Mar 20263.660.613.803.316.0%1.3% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeConnecticutUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
24.217.913.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.30.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.91.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.33.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.91.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
23.516.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
3.74.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
23.217.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
27.024.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
9.910.812.0

Owners and operators

Legal business name: BH CHESHIRE LLC. CMS links this home to Civita Care Centers, a group of 6 nursing homes averaging 2 stars overall.

NameRoleTypeShareSince
Ct6 Opco Holdco LLC5% or greater direct ownership interestOrganization100%10/01/2024
Esnh LLC5% or greater indirect ownership interestOrganization10/01/2024
Jpnh LLC5% or greater indirect ownership interestOrganization10/01/2024
Pepper, Yehuda5% or greater indirect ownership interestIndividual10/01/2024
Schwarcz, Eli5% or greater indirect ownership interestIndividual10/01/2024
745 Highland LLC5% or greater mortgage interestOrganization10/01/2024
Schwarcz, Eli5% or greater mortgage interestIndividual10/01/2024
Pepper, YehudaManaging control - governing bodyIndividual10/01/2024
Horstman, JohnOperational/managerial controlIndividual10/01/2024
Pepper, YehudaOperational/managerial controlIndividual10/01/2024
745 Highland LLCAdp of the SNFOrganization01/13/2025
Ct6 Propco Holdco LLCAdp of the SNFOrganization01/13/2025
Esnh LLCAdp of the SNFOrganization01/13/2025
Everflow Healthcare LLCAdp of the SNFOrganization01/13/2025
Jpnh LLCAdp of the SNFOrganization01/13/2025
Sfnh LLCAdp of the SNFOrganization01/13/2025
Balas, HoratiuAdp of the SNFIndividual01/13/2025
Friedman, SamuelAdp of the SNFIndividual01/13/2025
Horstman, JohnAdp of the SNFIndividual01/13/2025
Pepper, YehudaAdp of the SNFIndividual10/01/2024
Schwarcz, EliAdp of the SNFIndividual01/13/2025
Templer, DavidAdp of the SNFIndividual01/13/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 14 problems in this area, most recently on February 6, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 11 problems in this area, most recently on March 23, 2026: "Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions."
  3. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on March 23, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on January 15, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.30 hours per resident per day, below the Connecticut average of 3.37.
  6. How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

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Common questions

What is Civita Care Center at Cheshire's Medicare star rating?
CMS rates Civita Care Center at Cheshire 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Civita Care Center at Cheshire get at its last inspection?
17 health deficiencies at the standard inspection on January 15, 2025. The Connecticut average is 13.4.
Has Civita Care Center at Cheshire been fined?
CMS lists no fines in the last three years.
Does Civita Care Center at Cheshire accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Civita Care Center at Cheshire?
CMS lists 22 owners and managers, and links the home to Civita Care Centers. Legal business name: BH CHESHIRE LLC.

Sources

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