Home / Connecticut / Meriden
Complete Care at Meriden
845 Paddock Ave, Meriden, CT 06450 · Lower Ct River Vly County · (203) 238-2645
115 certified beds, about 107 residents a day · For profit - Corporation · Medicare and Medicaid since 1972
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075192 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 17, 2026, inspectors cited 10 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 41 health citations since November 2021, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $8,827 in the last three years; the largest was $8,827, and the latest is dated October 4, 2024.
Nurses and nurse aides worked 3.33 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.68 of those hours.
31.6% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Complete Care, an affiliated group of 85 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
1211/21
102/24
1504/24
210/24
104/25
1002/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 41 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
28D
8E
1F
Potential for minimal harm
0A
3B
0C
February 17, 2026Standard inspection · 10 citations
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, review of the clinical record, facility policy, facility documentation, and interviews for 1 of 6 residents (Resident #127) observed for medication administration, the facility failed to ensure the medication error rate was not 5 percent (%) or greater (the error rate was 6.9%).
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for 1 of 6 residents (Resident #2) reviewed for medication administration, the facility failed to ensure the clinical record was accurate to include timely documentation when medications were administered, and for 1 of 3 residents (Resident #42) reviewed for wound care, the facility failed to ensure the clinical record was complete and accurate to include documentation of wound care provided.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, observation, and interviews for 1 resident (Resident #2) reviewed for indwelling urinary catheter, the facility failed to ensure a urinary drainage bag was maintained in a manner that protected the resident's privacy and dignity.
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observations, interviews, review of the clinical record, and facility policy for 1 of 1 sampled resident identified to self-administer medication (Resident #91), the facility failed to assess Resident #91's ability to safely self-administer medication.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews record review, interviews for 1 of 3 residents (Resident #127) reviewed for Advance Directives, the facility failed to ensure an advanced directives form was completed according to the resident's expressed wishes.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 1 resident (Resident #11) reviewed for dignity, the facility failed to ensure a resident with respiratory concerns had a clean and sanitary homelike environment.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #96) reviewed for abuse, the facility failed to file a grievance for a resident who voiced concerns regarding treatment by a staff member.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on review of the clinical record, facility policy, facility documentation, and interviews for 1 of 5 residents (Resident #8) reviewed for Preadmission Screening and Resident Review (PASRR), the facility failed to submit a request for a Level II screen subsequent to Resident #8's new psychiatric diagnoses.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on the observation, review of the clinical record review, facility documentation, facility policy, and interviews for 1 of 1 sampled resident (Resident #91) reviewed for medication storage, the facility failed to properly secure medication, and for 1 of 1 sampled resident (Resident #91) reviewed for medication administration the facility to ensure obtain physician's order prior to providing a resident with medication.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #42) reviewed for pressure ulcers, the facility failed to maintain proper infection control during wound care and perform hand hygiene between glove changes and for 2 of 3 residents (Resident #53 and Resident #127) reviewed Enhanced Barrier Precautions (EBP) the facility to wear appropriate Personal Protective Equipment (PPE) during care.
April 8, 2025Complaint inspection · 1 citation
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure the resident was treated with respect and dignity.
October 4, 2024Complaint inspection · 2 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on a review of clinical records, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for elopement, the facility failed to provide the necessary supervision to prevent elopement. As a result, Resident #1 who had cognitive impairment and was at risk for elopement was able to exit the building unsupervised, resulting in a finding of Immediate Jeopardy, past non-compliance.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for elopement, the facility failed to ensure the resident who was a known to wander, had physician's orders and a care plan in place for a wanderguard in accordance with facility policy.
April 4, 2024Standard inspection, Complaint inspection · 15 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on tour of the kitchen, observations, facility policy and interviews, the facility failed to ensure food items in the dry storage were kept sealed from the environment and non-food items (detergent and open box of unused scrub pads) were not stored in the dry food storage and failed to ensure that daily food meal temperatures were consistently documented and failed to ensure the cook during plating food properly handle hamburger roll and the nourishment room ice machines was free from build up and pink build up on the ice outlet and the one machine was free from water overflow dish that overflowed onto the floor.
- E Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 6 of 6 residents, (Residents # 27, # 28 , # 34, # 87 # 212 and # 215) reviewed for bed rails, the facility failed to acquire consent and physician's orders prior to the initiation of a bed rails, explain risk and benefits and failed to assess the function and perform maintenance to the bed rail according to facility policy.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on a record reviews, review of policy and interviews for 1 of 1 resident (Resident # 28) reviewed for dementia care, the facility failed to ensure a resident with a diagnosis of dementia was reflected in the resident care plan and for 1 of 6 residents (Resident #212) reviewed for accidents, the facility failed to ensure a care plan was developed to include a facial hematoma present on admission.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of the clinical record and interviews for 1 of 6 residents (Resident #28) reviewed for accidents, the facility failed to revise the resident care plan regarding utilization of side rails timely.
- D Plan the resident's discharge to meet the resident's goals and needs.
Inspectors wroteBased on clinical record review, facility documentation, facility policy and interviews for 1 of 1 sampled resident, (Resident #104) reviewed for discharge, the facility failed to ensure a discharge transition plan was provided to the responsible party for a resident who was discharge Against Medical Advice (AMA). The findings Include: Resident #104's diagnoses included cerebral vascular disease and mild cognitive impairment. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #104 was severely cognitively impaired, independent with bed mobility, transfers and ambulation and required moderate assistance with toileting. The Resident Care Plan dated 12/30/23 identified Resident #104 had cognitive loss and had preferences for customary routines. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 1 of 3 sampled residents (Resident #87) reviewed for accidents, the facility failed to ensure a resident reporting new pain following a recent fall was assessed.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, facility documentation, facility policy and interviews for 1 of 3 sample residents (Resident # 87), reviewed for accidents, the facility failed to prevent an accident hazard for a resident who sustained a fall after being left in an unsafe position with the bed in a high position.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 1 of 1 of 3 residents, (Resident #87) reviewed for accidents, the facility failed ensure a recent fall was communicated to community center for a resident who subsequently required transfer to the Emergency Department (ED) while receiving specialized services.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on clinical record reviews, review of facility documentation, review of policy and interviews for 2 of 5 residents (Residents # 27 and #28) reviewed for unnecessary medications, the facility failed to ensure a pharmacy recommendation regarding a needed stop date for a medication was reviewed by the physician timely.
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 2 of 4 sampled residents, (Resident #156 and Resident #159) reviewed for abuse, the facility failed maintain a complete and accurate clinical record for residents involved in alleged physical mistreatment.
- B Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on review of Payroll Based Journal (PBJ) submissions for Quarter 4 of 2023, Quarter 3 of 2023, Quarter 2 of 2023, and Quarter 1 of 2023 and staff interview, the facility failed to ensure that PBJ data was complete and accurate.
- B Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on review of facility documentation and interview, the facility failed to have a Quality Assessment and Assurance (QAA) committee consisting of the minimum required members.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 2 of 4 sampled residents, (Resident #156 and Resident #159) reviewed for abuse, the facility failed ensure social service support was provided following an allegation of physical mistreatment within accordance to facility policy.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 1 of 4 sampled residents, (Resident #156) reviewed for abuse, the facility failed ensure an allegation of staff to resident physical mistreatment was reported to the state agency within required time frames.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for 2 of 4 sampled residents, reviewed for abuse for (Resident # 156 and Resident # 159), the facility failed ensure the protection of other residents following an allegation of staff to resident physical mistreatment and the facility failed to ensure the protection of other residents following a witnessed resident to staff assault.
February 22, 2024Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for one of three sampled residents (Resident #1) who required staff assistance with eating, the facility failed to ensure an uncovered cup of hot coffee was not within Resident #1's reach to prevent a spill which resulted in a burn to the left leg.
November 17, 2021Standard inspection · 12 citations
- E Honor the resident's right to organize and participate in resident/family groups in the facility.
Inspectors wroteBased on review of facility documentation, facility policy, and interviews, the facility failed to respond to Resident Council group concerns in a consistent and timely manner.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 2 of 4 residents (Resident #29, 35, 37 and 539) reviewed for wounds and who were at nutritional risk and for swallowing, the facility failed to develop a comprehensive care plan.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #29) reviewed for a non-pressure skin condition, the facility failed to ensure a chronic skin condition was monitored on a consistent basis and failed to ensure the dietitian was notified, and for (Resident #539) reviewed for nutrition, the facilty failed to ensure snacks were provided to the resident according to the physician order and failed to supervise a resident during a meal.
- E Provide or obtain dental services for each resident.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #34) reviewed for dental, the facility failed to ensure dental services were provided for a resident with newly identified missing dentures in a timely manner.
- E Provide or get specialized rehabilitative services as required for a resident.
Inspectors wroteBased on observation, review of the clinical record, and staff interviews for 1 resident (Resident #539) reviewed for rehabilitation services, the facility failed to ensure specialized services were provided timely.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on review of the clinical record, facility documentation and interview for 1 resident (Resident #80) who reported an allegation that he/she witnessed 2 other residents exhibit sexual behaviors, the facility failed to investigate the reported allegation.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #7 and 35) reviewed for pressure ulcers, the facility failed to provide care and services to promote healing of Resident #7's deep tissue injury (DTI) that progressed to a stage 4, and for Resident #35, the facility failed to ensure timely notification to the dietician when a pressure ulcer developed.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on review of the clinical, facility documentation, facility policy and interview for 2 of 6 residents (Resident s #32 and 44) reviewed for oxygen use, the facility failed to ensure oxygen was administered according to professional standards.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on observation, review of facility policy and interview the facility failed to ensure licensed staff had competencies related to oxygen humidification.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, review of facility documentation and interview, the facility failed to store drugs, biologicals and IV equipment in a safe manner.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, review of facility documentation and staff interview the facility failed to ensure prepared food temperatures were logged according to policy.
- D Dispose of garbage and refuse properly.
Inspectors wroteBased on observation, review of facility documentation and staff interviews the facility failed to ensure garbage was disposed of properly.
Fire safety inspections
20 fire safety citations on file: 3 on February 17, 2026, 6 on April 4, 2024, 11 on November 17, 2021.
Every fire safety citation20 citations
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Install corridor and hallway doors that block smoke.
- D Have generator or other power source capable of supplying service within 10 seconds.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Provide properly protected cooking facilities.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Meet requirements for the use of electrical equipment.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Provide a written emergency evacuation plan.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure that testing and maintenance of electrical equipment is performed.
- E List the names and contact information of those in the facility.
- E Establish emergency prep training and testing.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Have properly installed electrical wiring and gas equipment.
- E Ensure proper usage of power strips and extension cords.
- D Install emergency lighting that can last at least 1 1/2 hours.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| October 4, 2024 | Fine | $8,827 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.33 | 3.73 | 3.86 |
| Registered nurses | 0.68 | 0.69 | 0.69 |
| All nursing staff on weekends | 2.93 | 3.37 | 3.42 |
| Nurse aides | 1.92 | ||
| Licensed practical nurses | 0.74 | ||
| Nursing staff turnover (share who left in a year) | 31.6% | 37.4% | 45.8% |
| Registered nurse turnover | 38.1% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.44 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.50 on weekdays and 2.93 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.33 in April to June 2025 to 3.33 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.33 | 0.68 | 3.50 | 2.93 | 0.0% | 0 of 90 | 107 |
| Oct to Dec 2025 | 3.46 | 0.66 | 3.60 | 3.10 | 0.0% | 0 of 92 | 102 |
| Jul to Sep 2025 | 3.43 | 0.66 | 3.62 | 2.95 | 0.0% | 0 of 92 | 106 |
| Apr to Jun 2025 | 3.33 | 0.57 | 3.50 | 2.89 | 0.0% | 0 of 91 | 104 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.8 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.8 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.1 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.4 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 25.1 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 12.4 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 6.9 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.5 | 1.8 |
Owners and operators
Legal business name: COMPLETE CARE AT MERIDEN LLC. CMS links this home to Complete Care, a group of 85 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| PC Ct Opcos LLC | 5% or greater direct ownership interest | Organization | 100% | 09/01/2021 |
| PC Wta Opco Holdco LLC | 5% or greater indirect ownership interest | Organization | 09/01/2021 | |
| Sms 2021 Trust | 5% or greater indirect ownership interest | Organization | 09/01/2021 | |
| Hoch, Robert | W-2 managing employee | Individual | 09/01/2021 | |
| Stein, Shalom | Corporate officer | Individual | 09/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 12 problems in this area, most recently on October 4, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on February 17, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on February 17, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on February 17, 2026: "Ensure medication error rates are not 5 percent or greater."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.93 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Connecticut Baptist Homes, Inc Meriden, 1.3 mi · 2 of 5 stars · 20 citations
- Apple Rehab Coccomo Meriden, 1.8 mi · 1 of 5 stars · 44 citations
- Meriden Health and Rehab Meriden, 1.8 mi · 1 of 5 stars · 47 citations
- Silver Springs Care Center Meriden, 1.9 mi · 3 of 5 stars · 34 citations
- Curtis Home St. Elizabeth Center, the Meriden, 2 mi · 1 of 5 stars · 29 citations
- Bradley Home Infirmary/Pavilion Meriden, 2.8 mi · 5 of 5 stars · 18 citations
- Regency House Nursing and Rehabilitation Center Wallingford, 3.9 mi · 5 of 5 stars · 16 citations
- Masonicare Health Center Wallingford, 4.5 mi · 2 of 5 stars · 27 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Complete Care at Meriden's Medicare star rating?
- CMS rates Complete Care at Meriden 4 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Complete Care at Meriden get at its last inspection?
- 10 health deficiencies at the standard inspection on February 17, 2026. The Connecticut average is 13.4.
- Has Complete Care at Meriden been fined?
- Yes. CMS lists 1 fine totaling $8,827 in the last three years.
- Does Complete Care at Meriden accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Complete Care at Meriden?
- CMS lists 5 owners and managers, and links the home to Complete Care. Legal business name: COMPLETE CARE AT MERIDEN LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.