Doverwood Village
4195 Hamilton Mason Road, Hamilton, OH 45011 · Butler County · (513) 777-1400
99 certified beds, about 91 residents a day · For profit - Corporation · Medicare and Medicaid since 1995
Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366040 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 27, 2025, inspectors cited 4 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 19 health citations since January 2020 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.42 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.58 of those hours.
45.0% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Carespring, an affiliated group of 16 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
001/20
1109/22
110/23
112/23
101/24
112/24
406/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
17D
1E
1F
Potential for minimal harm
0A
0B
0C
June 27, 2025Standard inspection, Complaint inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and facility policy review, the facility failed to ensure that dented cans were removed from the dry storage area in the kitchen. This had the potential to affect all 83 residents residing in the facility. The census was 83.
- E Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observation, resident and resident representative interview, staff interview, medical record review, facility document and policy review, and review of corrective action documents, the facility failed to execute an effective pest control program for the prevention and control of mice in the facility. This affected four (#5, #12, #13, and #20) of 83 residents residing in the facility. The census was 83.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, staff interview, medical record review, and facility document and policy review, the facility failed to ensure services were provided to meet professional nursing standards of clinical practice when staff failed to date or initial intravenous tubing or a peripherally inserted central catheter line dressing when changed and failed to date and initial a wound dressing as required. This affected one (#41) of five residents reviewed for care and services. The census was 83.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on medical record review and staff interview, the facility failed to ensure wound care was documented accurately for one (#82) of three residents sampled for pressure ulcers. The census was 83.
December 11, 2024Complaint inspection · 1 citation
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on medical record review, staff interview, review of the transportation schedule, and review of the facility statement form the facility failed to ensure a resident had an adequate supply of oxygen when leaving the facility for a medical appointment. This affected one (#91) resident of three residents reviewed for respiratory care and services. The facility census was 90.
January 11, 2024Complaint inspection · 1 citation
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on medical record review, observations, staff interview, policy review and review of the Standards of safe medication administration by a certified medication aide, the facility failed to ensure medications were administered by the staff member who prepared the medications. This affected one (#45) of four residents reviewed for medication administration. The facility census was 76.
December 7, 2023Complaint inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on medical record review, review of controlled substance records, staff interview, and review of facility policy, the facility failed to ensure a resident's narcotic medication administration was accurately documented in the medical record. This affected one (#81) of three residents reviewed for narcotic medication administration. The census was 78.
October 27, 2023Complaint inspection · 1 citation
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on medical record review, staff, resident and resident representative interviews and policy review, the facility failed to notify the resident's representative when their was a change of condition. This affected one (#1) of three reviewed for change of condition. The census was 71.
September 28, 2022Standard inspection · 11 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on medical record review, observation, staff interview, and policy review, the facility failed to ensure a resident was provided privacy. This affected one resident (#01) out of three residents reviewed. The facility census was 58. Findings Included: Review of the medical record for Resident #01 revealed an admission date of 12/21/21. Diagnoses included cerebrovascular disease, non-Hodgkin lymphoma, non-pressure chronic ulcer of the left ankle, atrial fibrillation, and disorientation. Review of the minimum data set (MDS) dated on 08/28/22 revealed Resident #01 was severely cognitively impaired. The resident required extensive two-person physical assistance for transfer, dressing, and personal hygiene. Resident #01 required total dependence for toilet use and bathing. Observation on 09/20/22 at 5:07 P.M. [...]
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on medical record review, staff interview, and policy review, the facility failed to ensure a resident's code status was accurately documented. This affected one resident (#13) out of one resident reviewed for advanced directives. The facility census was 58.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, medical record review, staff, resident, and resident representative interview, and policy review, the facility failed to ensure a safe, clean, and comfortable environment. This affected three residents (#21, #27, and #220) out of three residents reviewed. The facility census was 58.
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on medical record review, staff interview, and review of the bed hold form, the facility failed to provide notification of the facility's bed hold policy. This affected one resident (#09) out of one resident reviewed. The facility census was 58.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on medical record review, interview, and policy review, the facility failed to submit an updated Pre-admission Screenings and Resident Review (PASARR) following the addition of psychiatric diagnosis. This affected two Residents (#27, #35) out of two residents reviewed. The facility census was 58.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on medical record review, staff and resident interview, and observation, the facility failed to provide a base line plan of care to the resident or the resident representative within the required timeframe. This affected one resident (#61) out of three reviewed for plan of care. The facility census was 58.
- D Honor each resident's preferences, choices, values and beliefs.
Inspectors wroteBased on medical record review, observation, staff and resident interview, and policy review, the facility failed to ensure call lights were within reach of the resident. This affected three residents (#17, #32, and #41) out of three residents reviewed for call light placement. The facility census was 58.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on medical record review, observation, and staff and resident interview, the facility failed to ensure care planned interventions were implemented as ordered. This affected three residents (#01, #17, and #61) out of three residents reviewed for quality of care. The facility census was 58.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review, observation, staff interview, and policy review, the facility failed to ensure fall prevention interventions were implemented as ordered. This affected one resident (#01) out of three residents reviewed. The facility census was 58. Findings Include: Review of the medical record for Resident #01 revealed an admission date of 12/21/21. Diagnosis included cerebrovascular disease, non-Hodgkin lymphoma, non-pressure chronic ulcer of the left ankle, atrial fibrillation, and disorientation. Review of the minimum data set (MDS) assessment dated on 08/28/22 revealed Resident #01 was severely cognitively impaired. The resident required extensive two-person physical assistance for transfer, dressing, and personal hygiene. Resident #01 required total dependence for toilet use and bathing. [...]
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on medical record review, observation, staff and resident interview, and policy review, the facility failed to ensure medications were safely stored. This affected three residents (#47, #26, and #48) out of seven residents reviewed for medication storage. The facility census was 58.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on medical record review, observation, staff interview, and policy review, the facility failed to ensure resident medications were handled in a sanitary manner to decrease the potential of infection. This affected one resident (#19) out of four residents observed for medication administration. The facility census was 58.
January 23, 2020Standard inspection · 0 citations
Fire safety inspections
14 fire safety citations on file: 1 on June 27, 2025, 8 on September 28, 2022, 5 on January 23, 2020.
Every fire safety citation14 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have simulated fire drills held at unexpected times.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Install a fire alarm system that can be heard throughout the facility.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- E Install corridor and hallway doors that block smoke.
- E Have properly installed electrical wiring and gas equipment.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.42 | 3.69 | 3.86 |
| Registered nurses | 0.58 | 0.64 | 0.69 |
| All nursing staff on weekends | 4.09 | 3.28 | 3.42 |
| Nurse aides | 2.73 | ||
| Licensed practical nurses | 1.12 | ||
| Nursing staff turnover (share who left in a year) | 45.0% | 48.7% | 45.8% |
| Registered nurse turnover | 50.0% | 43.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 5.01 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.56 on weekdays and 4.09 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.43 in April to June 2025 to 4.42 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.42 | 0.58 | 4.56 | 4.09 | 0.0% | 0 of 90 | 91 |
| Oct to Dec 2025 | 4.44 | 0.63 | 4.58 | 4.08 | 0.0% | 0 of 92 | 91 |
| Jul to Sep 2025 | 4.23 | 0.62 | 4.40 | 3.81 | 0.0% | 0 of 92 | 88 |
| Apr to Jun 2025 | 4.43 | 0.62 | 4.64 | 3.88 | 0.0% | 0 of 91 | 82 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 0.5 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.2 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 0.0 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 3.5 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 21.9 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.4 | 12.9 | 12.0 |
Owners and operators
Legal business name: HILLANDALE NURSING CARE, LTD.. CMS links this home to Carespring, a group of 16 nursing homes averaging 4.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Cs Hillandale Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 05/10/2022 |
| Barry N Bortz 06042009 Tr | 5% or greater indirect ownership interest | Organization | 05/10/2022 | |
| Bortz Family Irrevocable T/a | 5% or greater indirect ownership interest | Organization | 05/10/2022 | |
| Carespring Health Care Holdings LP | 5% or greater indirect ownership interest | Organization | 05/10/2022 | |
| Eppers, David | 5% or greater indirect ownership interest | Individual | 05/10/2022 | |
| Gramann, Sara | W-2 managing employee | Individual | 11/19/2023 | |
| Chirumbolo, Christopher | Corporate officer | Individual | 05/10/2022 | |
| Eppers, David | Corporate officer | Individual | 05/10/2022 | |
| Carespring Health Care Management, LLC | Operational/managerial control | Organization | 07/01/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on June 27, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on October 27, 2023: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on December 11, 2024: "Provide safe and appropriate respiratory care for a resident when needed."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on January 11, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Birchwood Care Center Hamilton, 0.1 mi · 5 of 5 stars · 4 citations
- Glen Meadows Hamilton, 1.2 mi · 5 of 5 stars · 15 citations
- Hamilton Respiratory and Nursing Center Hamilton, 2.2 mi · 3 of 5 stars · 35 citations
- Liberty Station Health Campus Liberty Twp, 2.7 mi · 4 of 5 stars · 6 citations
- Residence at Huntington Court Hamilton, 3.5 mi · 5 of 5 stars · 16 citations
- Majestic Care of Fairfield LLC Fairfield, 3.9 mi · 2 of 5 stars · 38 citations
- Gateway Springs Health Campus Hamilton, 3.9 mi · 4 of 5 stars · 9 citations
- Parkside Nursing and Rehabilitation Center Fairfield, 4 mi · 3 of 5 stars · 32 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Doverwood Village's Medicare star rating?
- CMS rates Doverwood Village 5 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Doverwood Village get at its last inspection?
- 4 health deficiencies at the standard inspection on June 27, 2025. The Ohio average is 10.5.
- Has Doverwood Village been fined?
- CMS lists no fines in the last three years.
- Does Doverwood Village accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Doverwood Village?
- CMS lists 9 owners and managers, and links the home to Carespring. Legal business name: HILLANDALE NURSING CARE, LTD..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.