Home / Connecticut / Danbury
Havencare at Hancock Hall
31 Staples St., Danbury, CT 06810 · Western Ct County · (203) 794-9466
96 certified beds, about 91 residents a day · For profit - Corporation · Medicare and Medicaid since 1997
Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
3 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075414 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 1, 2025, inspectors cited 6 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
None of its 17 health citations since March 2020 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.64 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.47 of those hours.
45.0% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
503/20
304/23
112/23
101/24
108/24
605/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
13D
2E
0F
Potential for minimal harm
0A
1B
1C
May 1, 2025Standard inspection · 6 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation for 1 of 2 medication storage rooms (One North) and staff interview, the facility failed to remove expired medications from the medication refrigerator and failed to ensure the refrigerator temperatures were monitored.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record review, review of facility documentation, and interviews for 1 of 3 sampled residents (Resident #57) reviewed for abuse, the facility failed to ensure a resident was treated in a respectful and dignified manner.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews and record and policy review for 1 of 3 residents (Resident #58) sampled for abuse, the facility failed to protect a resident from physical abuse.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record reviews, observations, facility documentation, facility policy and interviews for 1 of 3 sampled residents (Resident #61) reviewed for pressure ulcer, the facility failed to ensure an initial comprehensive skin assessment was completed for a newly identified skin condition and failed to regularly assess a resident's weight to ensure a pressure-relieving mattress adjusted according to manufacturer guidelines and for for 1 of 3 residents (Resident #72) reviewed for pressure ulcer/injury, the facility failed to maintain air mattress settings according to manufacture guidelines.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on clinical record review, policy review and interview for 1of 5 residents (Resident # 36) reviewed for unnecessary medications, the facility failed to address a pharmacy medication/drug regimen review (MRR) regarding a medication in a timely manner.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on clinical record reviews, observations, facility documentation, facility policy and interviews for 1 of 3 sampled residents (Resident #61) reviewed for pressure ulcer, the facility failed to ensure personal protective equipment (PPE) was worn while providing direct care for a resident on enhanced barrier precautions (EBP) and failed to complete hand hygiene in accordance with current infection control practices while providing incontinent care.
August 6, 2024Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) who utilized a wheelchair for mobility, the facility failed to ensure the resident was properly positioned in the wheelchair and the footrests were in place prior to transporting the resident to prevent a fall with minor injury.
January 29, 2024Complaint inspection · 1 citation
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for one (1) of eleven (11) residents, (Resident #12) reviewed for medication administration the facility failed to ensure the correct medication was administered to the correct resident, and for eleven (11) of twenty six (26) residents (Resident #1,#2, #3, #4, #5, #6, #7, #8, #9, #10, and #11), the facility failed to ensure all medications were administered in accordance with physician's orders.
December 13, 2023Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for three residents (Resident #1, Resident #2, and Resident #3), who were reviewed for abuse, the facility neglected to provide incontinent care for a resident(s) who required incontinent care in accordance to their plan of care.
April 13, 2023Standard inspection · 3 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 3 residents (Resident #46, and 60) reviewed for accidents, the facility failed to ensure an RN assessment was documented after Resident #46 fell and that the resident was not moved prior to the assessment, and the facility failed to ensure neurological assessments were completed after Resident #60 had multiple unwitnessed falls and for for 1of 8 residents (Resident #74) reviewed for medication administration, the facility failed follow the physician's order related to blood pressure parameters.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, review of facility policy and interviews, the facility failed to ensure intravenous (IV) fluid supplies were within their expiration.
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on review of the clinical record and interview for 5 of 5 residents (Residents #7, 11, 14, 23 and 69) reviewed for resident assessment, the facility failed to electronically submit discharge tracking information to the CMS system according to established timeframes after the residents were discharged from the facility.
March 12, 2020Standard inspection · 5 citations
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and/or procedures and interviews for one of five residents reviewed of unnecessary medications (Resident #80), the facility failed to review and revise the plan of care in a timely manner with interventions to address the resident's behavioral of removing oxygen.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on clinical record reviews, observations, review of facility documentation, review of policy and interviews for one sampled resident (Resident #68) who was reviewed for pain management, the facility failed to administer the medication in accordance to professional standards.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record reviews, observations, review of facility documentation and interviews for one sampled residents (Resident #68) who was reviewed for pain management and who utilized an anticogulant medication , the facility failed to administer the resident's medications per physician's orders.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on clinical record reviews, observations, review of facility documentation, review of policy and interviews for one of three sampled residents (Resident #68) who were reviewed for quality of care, the facility failed to ensure hand hygiene was performed after perform hand hygiene to prevent the spread of infection.
- C Ensure residents have reasonable access to and privacy in their use of communication methods.
Inspectors wroteBased on interviews with residents, review of policy and interview, the facility failed to ensure that mail was delivered on Saturday to residents.
Fire safety inspections
2 fire safety citations on file: 2 on April 13, 2023.
Every fire safety citation2 citations
- D Provide properly protected cooking facilities.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.64 | 3.73 | 3.86 |
| Registered nurses | 0.47 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.36 | 3.37 | 3.42 |
| Nurse aides | 2.24 | ||
| Licensed practical nurses | 0.93 | ||
| Nursing staff turnover (share who left in a year) | 45.0% | 37.4% | 45.8% |
| Registered nurse turnover | 43.8% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.84 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.75 on weekdays and 3.36 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 8.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 3.64 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.64 | 0.47 | 3.75 | 3.36 | 8.6% | 0 of 90 | 91 |
| Oct to Dec 2025 | 3.80 | 0.52 | 3.93 | 3.47 | 7.3% | 0 of 92 | 87 |
| Jul to Sep 2025 | 3.71 | 0.52 | 3.82 | 3.44 | 6.9% | 0 of 92 | 89 |
| Apr to Jun 2025 | 3.65 | 0.67 | 3.77 | 3.36 | 11.5% | 0 of 91 | 91 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 2.5 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.0 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 0.6 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.4 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 5.6 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.0 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.9 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.5 | 1.8 |
Owners and operators
Legal business name: HANCOCK OPCO LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Danbury Opco LLC | 5% or greater direct ownership interest | Organization | 100% | 09/12/2023 |
| Jek Irrv Tr II | 5% or greater indirect ownership interest | Organization | 26% | 09/12/2023 |
| Nmj Irrv Tr II | 5% or greater indirect ownership interest | Organization | 23% | 09/12/2023 |
| Jakobovits, Nathan | W-2 managing employee | Individual | 09/12/2023 | |
| Kagan, Jeffrey | W-2 managing employee | Individual | 09/12/2023 | |
| Shapiro, Yitzchok | W-2 managing employee | Individual | 09/12/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on May 1, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 1, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on April 13, 2023: "Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on May 1, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.36 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Havencare at Filosa Danbury, 0.2 mi · 5 of 5 stars · 17 citations
- Saint John Paul II Center Danbury, 1.1 mi · 2 of 5 stars · 51 citations
- Civita Care Center at Danbury Danbury, 1.6 mi · 2 of 5 stars · 50 citations
- Autumn Lake Healthcare at Glen Hill Danbury, 1.8 mi · 4 of 5 stars · 30 citations
- Bethel Health Care Center Bethel, 4.3 mi · 4 of 5 stars · 31 citations
- Laurel Ridge Center for Health & Rehabilitation Ridgefield, 4.9 mi · 3 of 5 stars · 31 citations
- Putnam Ridge Brewster, 6 mi · 1 of 5 stars · 43 citations
- Ridge Crest at Meadow Ridge West Redding, 9.4 mi · 5 of 5 stars · 18 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Havencare at Hancock Hall's Medicare star rating?
- CMS rates Havencare at Hancock Hall 5 out of 5 stars overall, with 5 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Havencare at Hancock Hall get at its last inspection?
- 6 health deficiencies at the standard inspection on May 1, 2025. The Connecticut average is 13.4.
- Has Havencare at Hancock Hall been fined?
- CMS lists no fines in the last three years.
- Does Havencare at Hancock Hall accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Havencare at Hancock Hall?
- CMS lists 6 owners and managers. Legal business name: HANCOCK OPCO LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.