Heritagespring Healthcare Center of West Chester
7235 Heritagespring Drive, West Chester, OH 45069 · Butler County · (513) 759-5777
144 certified beds, about 125 residents a day · For profit - Corporation · Medicare and Medicaid since 2004
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366301 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 19, 2025, inspectors cited 2 health deficiencies (the Ohio average is 10.5, the national average 9.2).
Of 12 health citations since February 2020, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 3 fines totaling $53,646 in the last three years; the largest was $20,925, and the latest is dated August 12, 2026.
Nurses and nurse aides worked 4.05 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.79 of those hours.
63.5% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Carespring, an affiliated group of 16 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
002/20
204/23
711/24
104/25
211/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 12 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
10D
0E
0F
Potential for minimal harm
0A
0B
0C
November 19, 2025Standard inspection, Complaint inspection · 2 citations
- J Ensure that residents are free from significant medication errors.
Inspectors wroteTHIS DEFICIENCY REPRESENTS AN INCIDENCE OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY Based on record review, staff interview, and policy review, the facility failed to ensure a resident was free from significant medication errors. This resulted in Immediate Jeopardy and serious life-threatening harm to Resident #148, when on [DATE], during admission from another long-term care facility, the facility failed to identify that pages of admission orders were missing from Resident #148's facsimiled (faxed) documents from the referring facility. Subsequently, the facility failed to accurately reconcile Resident #148's medication list and failed to identify an order for apixaban (an anticoagulant medication used to prevent blood clots), which resulted in the resident not receiving the medication. [...]
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, staff interview, facility document review, and policy review, the facility failed to ensure medication was dispensed and administered as ordered to one (#149) of six residents reviewed for unnecessary medication. The census was 126.
April 25, 2025Complaint inspection · 1 citation
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NONCOMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on medical record review, staff interview and policy review, the facility failed to ensure an accurate reconciliation and accounting of all controlled substances. This affected one (#122) out of three reviewed for medication reconciliation. The facility census was 123.
November 25, 2024Complaint inspection · 7 citations
- J Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on open and closed medical record review, staff interviews, review of Emergency Medical Services (EMS) report, review of electronic monitoring device video footage, review of witness statements, review of the facility's timeline, and review of facility policy, the facility failed to ensure Resident #60 received appropriate treatment and care and medical intervention to timely treat a change in condition. This resulted in Immediate Jeopardy and serious life-threatening harm which ultimately resulted in death beginning on 10/24/24 at 7:40 A.M. when Resident #60, who was dependent on staff for oral intake, was being fed breakfast by Certified Nursing Assistant (CNA) #13, started coughing, became congested and eventually had white secretions from his nose and mouth impairing his airway. Subsequently, Resident #60 coded on 10/24/24 around 9:36 A.M. [...]
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteTHE FOLLOWING DEFICIENCY REPRESENTS AN INCIDENT OF PAST NON-COMPLIANCE THAT WAS SUBSEQUENTLY CORRECTED PRIOR TO THIS SURVEY. Based on record review, staff interviews, review of the facility policy, and review of the electronic monitoring device recording, the facility failed to ensure residents were free from verbal abuse. This affected one (#60) of the three residents reviewed for abuse. The facility census was 111.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on review of the medical record, staff interviews, and job description, the facility failed to ensure interventions were implemented timely in order to appropriately treat a urinary tract infection (UTI). This affected one (#112) of four residents reviewed for infections. The facility census was 111.
- D Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Inspectors wroteBased on medical record review and staff interview, the facility failed to ensure the physician and nurse practitioner (NP)'s progress notes were timely written and signed at each visit. This affected three (#30, #32, and #75) of the three residents reviewed for physician progress notes. The facility census was 111.
- D Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on medical record review, staff interviews, and review of a job description of the Medical Director (MD), the facility failed to ensure residents were seen at least every 60 days after the initial assessment by the physician. This affected two (#30 and #75) of three residents reviewed for physician visits. The facility census was 111.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of the medical record, review of video footage from the electronic monitoring device, staff interviews, and job description of a licensed practical nurse (LPN), the facility failed to ensure accurate documentation in a resident's medical record. This affected one (#60) of three residents reviewed for documentation. The facility census was 111.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of the video footage from the electronic monitoring device, staff interviews, observations, and policy review, the facility failed to ensure appropriate hand hygiene was maintained during resident care. This affected two (#60 and #114) of three residents reviewed for infection control. The facility census was 111.
April 27, 2023Standard inspection · 2 citations
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, medical record review and staff interviews, the facility failed to provide appropriate personal care for residents who required assistance. This affected two (#53 and #58) of 33 residents reviewed for care and treatment. The facility census was 122.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on medical record review, observation, staff interviews and review of policy, the facility failed to timely treat a resident's skin impairment present on admission. This affected one (#525) of one resident reviewed for skin concerns. The facility census was 122.
February 13, 2020Standard inspection · 0 citations
Fire safety inspections
7 fire safety citations on file: 1 on November 19, 2025, 3 on April 27, 2023, 3 on February 13, 2020.
Every fire safety citation7 citations
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Establish emergency prep training and testing.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Install an approved automatic sprinkler system.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| August 12, 2026 | Fine | $20,925 |
| November 19, 2025 | Fine | $14,901 |
| November 25, 2024 | Fine | $17,820 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.05 | 3.69 | 3.86 |
| Registered nurses | 0.79 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.53 | 3.28 | 3.42 |
| Nurse aides | 2.28 | ||
| Licensed practical nurses | 0.99 | ||
| Nursing staff turnover (share who left in a year) | 63.5% | 48.7% | 45.8% |
| Registered nurse turnover | 50.0% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.56 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.27 on weekdays and 3.53 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.22 in April to June 2025 to 4.05 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.05 | 0.79 | 4.27 | 3.53 | 0.0% | 0 of 90 | 125 |
| Oct to Dec 2025 | 4.10 | 0.74 | 4.28 | 3.64 | 0.0% | 0 of 92 | 129 |
| Jul to Sep 2025 | 4.12 | 0.79 | 4.33 | 3.59 | 0.0% | 0 of 92 | 127 |
| Apr to Jun 2025 | 4.22 | 0.84 | 4.37 | 3.86 | 0.0% | 0 of 91 | 128 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.5 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.7 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.9 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 9.7 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.0 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 4.7 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 27.2 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.5 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.8 | 1.8 |
Owners and operators
Legal business name: HERITAGESPRING HEALTH CARE CENTER. CMS links this home to Carespring, a group of 16 nursing homes averaging 4.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Carespring Health Care Holdings LP | 5% or greater direct ownership interest | Organization | 100% | 10/01/2013 |
| Barry N Bortz 06042009 Tr | 5% or greater indirect ownership interest | Organization | 72% | 10/01/2013 |
| Bortz Family Trust/Key Bank Trustee | 5% or greater indirect ownership interest | Organization | 9% | 10/01/2013 |
| Eppers, David | 5% or greater indirect ownership interest | Individual | 15% | 07/13/2010 |
| McGill, Emily | W-2 managing employee | Individual | 11/19/2023 | |
| Chirumbolo, Christopher | Corporate officer | Individual | 09/01/2016 | |
| Eppers, David | Corporate officer | Individual | 07/13/2010 | |
| Carespring Health Care Management, LLC | Operational/managerial control | Organization | 02/28/2007 | |
| Carespring Leasing, LLC | Operational/managerial control | Organization | 03/01/2007 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on November 25, 2024: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on November 19, 2025: "Ensure that residents are free from significant medication errors."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on November 25, 2024: "Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on November 25, 2024: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
Other nursing homes nearby
- Chesterwood Atc West Chester, 1.3 mi · 5 of 5 stars · 13 citations
- Mcv Health Care Facilities, Inc Mason, 2.6 mi · 5 of 5 stars · 11 citations
- Majestic Care of Cedar Village. Mason, 3.2 mi · 2 of 5 stars · 42 citations
- Mason Health Care Center Mason, 3.5 mi · 3 of 5 stars · 16 citations
- Brookwood Care Center Cincinnati, 5.4 mi · 3 of 5 stars · 40 citations
- Cottingham Retirement Community Cincinnati, 5.4 mi · 3 of 5 stars · 19 citations
- Ohio Living Mount Pleasant Monroe, 5.6 mi · 4 of 5 stars · 11 citations
- Otterbein at Maineville Maineville, 6.2 mi · 3 of 5 stars · 32 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Heritagespring Healthcare Center of West Chester's Medicare star rating?
- CMS rates Heritagespring Healthcare Center of West Chester 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Heritagespring Healthcare Center of West Chester get at its last inspection?
- 2 health deficiencies at the standard inspection on November 19, 2025. The Ohio average is 10.5.
- Has Heritagespring Healthcare Center of West Chester been fined?
- Yes. CMS lists 3 fines totaling $53,646 in the last three years.
- Does Heritagespring Healthcare Center of West Chester accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Heritagespring Healthcare Center of West Chester?
- CMS lists 9 owners and managers, and links the home to Carespring. Legal business name: HERITAGESPRING HEALTH CARE CENTER.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.