Home / North Carolina / Durham
Hillcrest Convalescent Center
1417 W Pettigrew Street, Durham, NC 27705 · Durham County · (919) 286-7705
86 certified beds, about 75 residents a day · For profit - Corporation · Medicare and Medicaid since 1967
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345001 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 29, 2026, inspectors cited 0 health deficiencies (the North Carolina average is 4.7, the national average 9.2).
CMS lists no health citations for this home in the inspections on file.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.95 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 1.30 of those hours.
31.4% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 0 health citations on file.
May 29, 2026Standard inspection · 0 citations
February 21, 2025Standard inspection · 0 citations
December 14, 2023Standard inspection · 0 citations
Fire safety inspections
15 fire safety citations on file: 2 on February 21, 2025, 6 on December 14, 2023, 7 on July 14, 2022.
Every fire safety citation15 citations
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Inspect, test, and maintain automatic sprinkler systems.
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Have an enclosure around a vertical opening shaft.
- D Install an approved automatic sprinkler system.
- D Have generator or other power source capable of supplying service within 10 seconds.
- F Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Install corridor and hallway doors that block smoke.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Meet requirements for the installation and maintenance of electrical systems.
- D Provide properly protected cooking facilities.
- D Install properly constructed and protected linen or trash chutes.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.95 | 3.85 | 3.86 |
| Registered nurses | 1.30 | 0.62 | 0.69 |
| All nursing staff on weekends | 5.63 | 3.42 | 3.42 |
| Nurse aides | 3.71 | ||
| Licensed practical nurses | 0.95 | ||
| Nursing staff turnover (share who left in a year) | 31.4% | 49.0% | 45.8% |
| Registered nurse turnover | 22.7% | 45.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.62 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.08 on weekdays and 5.63 on weekends, 7% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.38 in April to June 2025 to 5.95 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.95 | 1.30 | 6.08 | 5.63 | 3.4% | 0 of 90 | 75 |
| Oct to Dec 2025 | 5.68 | 1.13 | 5.87 | 5.19 | 1.6% | 0 of 92 | 75 |
| Jul to Sep 2025 | 5.55 | 1.25 | 5.72 | 5.11 | 0.9% | 0 of 92 | 78 |
| Apr to Jun 2025 | 5.38 | 1.25 | 5.51 | 5.06 | 1.3% | 0 of 91 | 80 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 25.6 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.5 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.1 | 1.4 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 28.0 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 29.4 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.9 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.2 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.3 | 1.8 | 1.8 |
Owners and operators
Legal business name: HILLCREST CONVALESCENT CENTER, INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hoover, Nadine | Direct ownership interest | Individual | 03/01/2018 | |
| Hoover, William | Direct ownership interest | Individual | 03/01/2018 | |
| Smith, Lenwood | Direct ownership interest | Individual | 10/01/2017 | |
| Smith, Thomas | Direct ownership interest | Individual | 10/01/2017 | |
| Smith, Valerie | Direct ownership interest | Individual | 07/01/2023 | |
| Tattersall, Crystal | Direct ownership interest | Individual | 03/01/2018 | |
| Branch Banking & Trust Company | 5% or greater mortgage interest | Organization | 07/07/2015 | |
| Branch Banking & Trust Company | 5% or greater security interest | Organization | 07/07/2015 | |
| Hoover, Nadine | Managing control - governing body | Individual | 07/28/2012 | |
| Hoover, Nadine | Corporate director | Individual | 07/28/2012 | |
| Hoover, Nadine | Corporate officer | Individual | 07/28/2012 | |
| Hoover, William | Corporate officer | Individual | 11/01/2010 | |
| Smith, Lenwood | Corporate officer | Individual | 12/11/2015 | |
| Smith, Thomas | Corporate officer | Individual | 11/17/2005 | |
| Fayer, Cynthia | Operational/managerial control | Individual | 09/01/2010 | |
| Hoover, William | Operational/managerial control | Individual | 05/04/2005 | |
| Shipley, Michael | Operational/managerial control | Individual | 12/07/1988 | |
| Smith, Thomas | Operational/managerial control | Individual | 06/12/2001 | |
| Smith, Valerie | Operational/managerial control | Individual | 07/01/2023 | |
| Tattersall, Crystal | Operational/managerial control | Individual | 07/16/2009 | |
| Fayer, Cynthia | Adp of the SNF | Individual | 09/01/2010 | |
| Hoover, William | Adp of the SNF | Individual | 05/04/2005 | |
| Shipley, Michael | Adp of the SNF | Individual | 12/07/1988 | |
| Smith, Thomas | Adp of the SNF | Individual | 06/12/2001 | |
| Smith, Valerie | Adp of the SNF | Individual | 07/01/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Other nursing homes nearby
- Pettigrew Rehabilitation Center Durham, 0.1 mi · 4 of 5 stars · 15 citations
- University Health and Rehabilitation Center Durham, 1.8 mi · 1 of 5 stars · 37 citations
- Pruitthealth-Durham Durham, 1.8 mi · 1 of 5 stars · 49 citations
- The Forest at Duke Inc Durham, 2.7 mi · 4 of 5 stars · 1 citation
- Carver Living Center Durham, 2.8 mi · 1 of 5 stars · 44 citations
- Croasdaile Village Durham, 2.9 mi · 4 of 5 stars · 6 citations
- Accordius Health at Rose Manor LLC Durham, 3.1 mi · 2 of 5 stars · 38 citations
- Pruitthealth-Carolina Point Durham, 4.4 mi · 1 of 5 stars · 18 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Hillcrest Convalescent Center's Medicare star rating?
- CMS rates Hillcrest Convalescent Center 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Hillcrest Convalescent Center get at its last inspection?
- 0 health deficiencies at the standard inspection on May 29, 2026. The North Carolina average is 4.7.
- Has Hillcrest Convalescent Center been fined?
- CMS lists no fines in the last three years.
- Does Hillcrest Convalescent Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Hillcrest Convalescent Center?
- CMS lists 25 owners and managers. Legal business name: HILLCREST CONVALESCENT CENTER, INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.