Lakeview Health Center
962 E. Garland St. E, West Salem, WI 54669 · La Crosse County · (608) 786-1400
50 certified beds, about 48 residents a day · Government - County · Medicare and Medicaid since 2018
CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525726 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 16, 2025, inspectors cited 2 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
None of its 7 health citations since April 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 6.06 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.46 of those hours.
39.2% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
004/23
305/24
207/25
205/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 7 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
5D
2E
0F
Potential for minimal harm
0A
0B
0C
May 20, 2026Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on record review, interviews, personnel file review, and facility policy review, the facility failed to ensure residents were free from verbal and physical abuse from staff for two of six sampled Residents (R1 and R4). Facility staff used inappropriate and unprofessional language toward residents and handled residents during care in a manner described as rough and not aligned with individualized care approaches for residents with known behavioral symptoms.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review, interviews, and facility policy review, the facility failed to ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures for one of six sample residents (R1) reviewed for abuse. [...]
July 16, 2025Standard inspection · 2 citations
- D Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure residents receive and consume foods in the appropriate therapeutic diet form for 1 of 1 resident sampled for altered diets (R26). On 07/17/25, R26 was served unknown consistency of orange juice, when R26 is to receive only nectar thick liquids with diet. This is evidenced by:R26 was admitted to the facility on [DATE], with diagnoses in part, non-Alzheimer's dementia, Parkinson's disease, and end stage renal failure. Minimum Data Set (MDS) indicates R26 scored 0 on the Brief Interview for Mental Status (BIMS), not able to answer questions. R26's physician orders state in part, R26 is on nectar thick consistency diet due to possible swallowing issues. On 07/15/25 at 12:05 PM, Surveyor observed Certified Nurse Assistant (CNA) F prep thickened liquids for R26. [...]
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 2 of 4 residents (R38 and R3) reviewed for proper hand hygiene during cares and for 1 of 5 residents (R38) observed for washing down the lift after use. Certified Nursing Assistant (CNA) did not perform hand hygiene with cares for R38 and R3. CNA did not wash the lift after use with R38.
May 15, 2024Standard inspection · 3 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility did not prepare, distribute, and serve food in accordance with professional standards for food service safety. Staff were observed not wearing hair nets or covering over facial hair while preparing and serving food in the Garden Terrace kitchenette. This had the potential to affect all 12 residents in the Garden Terrace unit.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review and interview, the facility did not ensure a sanitary environment to help prevent the development and transmission of communicable diseases and infections. Medical equipment was not sanitized for 4 of 4 residents (R26, R22, R2, and R28) observed for reusable mechanical lifts. Inappropriate glove use was observed during medication pass with 2 of 4 residents (R45 and R8) observed. There was no sanitization of a common area table after used lancet and glucometer were placed on the table with 1 of 2 residents (R20) observed during blood glucose checks.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation and interview, the facility did not ensure the privacy and confidentiality of resident medical records. Surveyor observed staff leave the Medication Administration Record (MAR) open with resident information visible when leaving the medication cart unattended during medication administration. This occurred for 4 residents (R) during medication administration. (R45, R48, R7 and R33)
April 19, 2023Standard inspection · 0 citations
Fire safety inspections
8 fire safety citations on file: 5 on July 16, 2025, 1 on May 15, 2024, 2 on April 19, 2023.
Every fire safety citation8 citations
- F Conduct risk assessment and an All-Hazards approach.
- E Provide properly protected cooking facilities.
- E Properly provide smoke detection systems in areas open to corridors.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Ensure proper usage of power strips and extension cords.
- D Ensure proper usage of power strips and extension cords.
- E Inspect, test, and maintain automatic sprinkler systems.
- D Meet requirements for the use of electrical equipment.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 6.06 | 4.21 | 3.86 |
| Registered nurses | 1.46 | 0.99 | 0.69 |
| All nursing staff on weekends | 5.88 | 3.77 | 3.42 |
| Nurse aides | 3.97 | ||
| Licensed practical nurses | 0.63 | ||
| Nursing staff turnover (share who left in a year) | 39.2% | 46.9% | 45.8% |
| Registered nurse turnover | 28.6% | 39.7% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.58 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.13 on weekdays and 5.88 on weekends, 4% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.86 in April to June 2025 to 6.06 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 6.06 | 1.46 | 6.13 | 5.88 | 6.0% | 0 of 90 | 48 |
| Oct to Dec 2025 | 5.86 | 1.45 | 5.98 | 5.57 | 8.5% | 0 of 92 | 49 |
| Jul to Sep 2025 | 5.64 | 1.55 | 5.79 | 5.25 | 8.6% | 0 of 92 | 49 |
| Apr to Jun 2025 | 5.86 | 1.59 | 6.00 | 5.51 | 4.9% | 0 of 91 | 50 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 28.8 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.0 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.2 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.2 | 3.3 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.1 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 1.4 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 62.1 | 15.8 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 2.3 | 1.8 |
Owners and operators
Legal business name: MISSISSIPPI VALLEY HEALTH SERVICES COMMISSION.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| County of La Crosse | 5% or greater direct ownership interest | Organization | 100% | 12/31/1973 |
| County of La Crosse | 5% or greater mortgage interest | Organization | 07/01/2009 | |
| County of La Crosse | Operational/managerial control | Organization | 07/01/2009 | |
| Briseno, Jennifer | Operational/managerial control | Individual | 11/01/2021 | |
| Cogbill, Elizabeth | Operational/managerial control | Individual | 09/01/2025 | |
| Plachecki, Wanda | Operational/managerial control | Individual | 11/01/2016 | |
| Schultz, Erica | Operational/managerial control | Individual | 05/13/2002 | |
| County of La Crosse | Adp of the SNF | Organization | 08/16/2016 | |
| Briseno, Jennifer | Adp of the SNF | Individual | 11/01/2021 | |
| Cogbill, Elizabeth | Adp of the SNF | Individual | 09/01/2025 | |
| Plachecki, Wanda | Adp of the SNF | Individual | 11/01/2016 | |
| Schultz, Erica | Adp of the SNF | Individual | 05/13/2002 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on May 20, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on July 16, 2025: "Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on July 16, 2025: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on May 15, 2024: "Keep residents' personal and medical records private and confidential."
Other nursing homes nearby
- Mulder Health Care Facility West Salem, 0.7 mi · 1 of 5 stars · 57 citations
- Onalaska Care Center Onalaska, 7.3 mi · 5 of 5 stars · 8 citations
- Hillview Health Care Ctr La Crosse, 10.7 mi · 5 of 5 stars · 12 citations
- Benedictine Manor of Lacrosse La Crosse, 11.5 mi · 1 of 5 stars · 23 citations
- Bethany St. Joseph Care Ctr La Crosse, 11.7 mi · 4 of 5 stars · 13 citations
- Riverside La Crosse, 11.8 mi · 4 of 5 stars · 13 citations
- La Crescent Health Services La Crescent, 13.1 mi · 1 of 5 stars · 32 citations
- Morrow Memorial Home Sparta, 13.2 mi · 5 of 5 stars · 13 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Lakeview Health Center's Medicare star rating?
- CMS rates Lakeview Health Center 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Lakeview Health Center get at its last inspection?
- 2 health deficiencies at the standard inspection on July 16, 2025. The Wisconsin average is 9.5.
- Has Lakeview Health Center been fined?
- CMS lists no fines in the last three years.
- Does Lakeview Health Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Lakeview Health Center?
- CMS lists 12 owners and managers. Legal business name: MISSISSIPPI VALLEY HEALTH SERVICES COMMISSION.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.