Mulder Health Care Facility
713 Leonard St. N, West Salem, WI 54669 · La Crosse County · (608) 786-1600
87 certified beds, about 77 residents a day · For profit - Corporation · Medicare and Medicaid since 1968
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525209 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 9, 2026, inspectors cited 13 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
Of 57 health citations since October 2023, 7 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).
CMS lists 2 fines totaling $200,694 in the last three years; the largest was $186,261, and the latest is dated April 14, 2025.
Nurses and nurse aides worked 3.43 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.08 of those hours.
44.6% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
CMS links it to Atrium Centers, an affiliated group of 26 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 57 health citations on file.
July 9, 2026Standard inspection, Complaint inspection · 13 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, the facility failed to ensure that each resident receives adequate supervision and assistance devices to prevent accidents for 1 of 3 residents (R61) reviewed for fall concerns. CNA G (Certified Nursing Assistant) did not utilize a gait belt while transferring R61 in the shower room. R61 fell sustaining a right hip fracture and other injuries. R61 is a 1 person assist with transfers and requires a gait belt. The facility failed to identify that CNA G did not utilize a gait belt for the transfer. As evidenced by:Per OSHA (Occupational Safety and Health Administration) Gait belts, also called transfer belts, are designed to provide caregivers with a secure grip to stabilize patients during transfers, ambulation, or repositioning. [...]
- G Ensure that residents are free from significant medication errors.
Inspectors wroteBased on interview and record review, the facility did not ensure that residents are free of any significant medication errors for 1 of 4 residents (R68) reviewed for medication errors out of a sample of 24. R68 had an order to stop oral chemotherapy medication. R68 was given chemotherapy medications and experienced nausea, weakness, worsening dysphagia, and dizziness. R68 was sent to the emergency room and was found to be significantly more anemic than the week prior. R68 required intervention in the ER when he was given a unit of blood and hospitalized for several days. Evidenced by:This The facility policy entitled, Med Pass, dated 4/2020, states, in part: . III. Medication Error Types: . B. Unauthorized Drug Error: Administration to the patient a dose of medication not authorized for the patient at the time. V. Medication Administration Procedures: . E. General Information: 1. [...]
- G Implement a program that monitors antibiotic use.
Inspectors wroteBased on interview and record review, the facility failed to ensure the implementation of an effective antibiotic stewardship program, including adherence to evidence-based criteria and accurate tracking of antibiotic use, for 3 of 10 residents (R3, R13, R97) reviewed for antibiotic therapy. R97 was prescribed an antibiotic the identified organism was resistant to in April 2026. R97 then developed 3 more UTIs over the following weeks and developed resistance to two additional antibiotics. R97 eventually required treatment with IV (intravenous) antibiotics to treat their urinary tract infection. Antibiotic stewardship education was not given to the provider over this time period. R13 was prescribed Cefdinir, an antibiotic, however no sensitivity test was conducted to determine if the antibiotic was effective against the identified organism. [...]
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility did not maintain a safe and sanitary environment in which food is prepared, stored, and distributed. This has the potential to affect all 70 residents who reside in the facility. Surveyor observed staff turning wet dishware upside down on a tray creating a seal and not allowing the dishware to air dry completely. Surveyor observed food to be in circulation past the use by date. Surveyor observed an unclean mixer stored under a plastic covering. Evidenced by:Example 1Facility policy, titled Handling of Leftover Food, revised 1/2025, includes: .Leftovers should be covered, labeled, dated, and refrigerated as soon as the tray line is finished. Refrigerated leftovers should be used within 3 - 7 days after opening. [...]
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections, this has the potential to affect the census of 70. The facility did not monitor residents with potentially infectious symptoms. The facility policies do not indicate what data should be collected for the residents with potentially infectious symptoms. CNA R (Certified Nursing Assistant) did not complete hand hygiene per standards of practice while providing perineal care for resident (R21). This is evidenced by: Facility policy entitled, Monitoring Infection Control Practices, last reviewed 2/13/26, states, in part: . Policy: [...]
- E Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on interview and record review the facility did not ensure the required contents of the Notice of bed-hold policy and return was provided with the bed hold notice for 4 of 4 residents (R39, R53, R68, R9) reviewed for hospitalizations out of a sample of 24 Residents. R39 had an incomplete bed hold notice for 3/8/26 and 5/26/26. R53 had an incomplete bed hold notice for 6/15/26. R68 had an incomplete bed hold notice for 6/30/26. R9 was sent to the hospital on 2/5/26. The bed hold provided to R9 did not include the reason for transfer or include resources available for the resident. R9 was sent to the hospital on 4/8/26. The bed hold provided did not include resources available to resident. This is evidenced by: Per the State Operations Manual, The written notice must include the following: (i) The reason for transfer or discharge; (ii) The effective date of transfer or discharge; [...]
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and record review, the facility did not always serve food that was palatable and served at the right temperature. This has the potential to affect 1 of 1 sampled Residents (R33) and 2 of 2 supplemental residents (R17 and R79), and 1 of 1 test trays. This has the ability to affect more than a minimal number of Residents. Surveyor performed a test tray, and the results were not palatable. R79, R33, and R17 voiced concerns of their hot meals being served to them at cold and undesirable temperatures. During the Resident Council Group, residents voiced the coffee is always cold and residents do not get menus. Evidenced by: Facility policy, titled Food Temperature Records/Control, revised 1/25, includes: The temperature of all foods on serving line will be measured prior to resident service. Cold foods should be 41 degrees F (Fahrenheit) or less. [...]
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview and record review, the facility did not follow through with the appropriate steps of the PASARR (Preadmission Screening and Resident Review) process for 3 of 5 residents (R8, R9 and R72) reviewed for PASARR screening out of 24 sampled Residents. R8 had a Level 1 PASARR screening completed with a 30-day exemption request. The facility did not have a level II PASARR screening completed at the end of the 30-day exemption. R9 had a Level 1 PASARR screening completed with a 30-day exemption request. The facility did not have a level II PASARR screening completed at the end of the 30-day exemption. R72 did not have a level two PASRR (Preadmission Screening and Resident Review) completed. Evidenced by: The facility policy, entitled Pre-admission admission Process, dated 1/25, states, in part: Standard: [...]
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, the facility failed to ensure that services provided by the facility meet professional standards of quality for 2 of 5 residents (R8 & R44) reviewed for unnecessary medications. R8 is receiving Melatonin for insomnia and did not have a sleep assessment completed. R44 did not have any kind of assessment completed prior to or on a regular basis after beginning a sleep aid. Evidenced by: The facility policy entitled, Psychotropic Medication Use, dated 1/2026, states, in part: . Policy: Residents are not given psychotropic medication unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinical record. Policy Explanation and Compliance Guidelines: 1. Psychotropic medications include, but are not limited to: antipsychotics, antidepressants, anti-anxiety, and hypnotics. 2. [...]
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility did not ensure it had procedures in place to assure the accurate acquiring, receiving, dispensing, and administration of all drugs and biologicals to meet the needs of each resident for 2 of 4 residents (R33 & R3) out of 24 sampled Residents. R33 had a scheduled colonoscopy with instructions to hold Eliquis prior to procedure. The facility administered R33's Eliquis and the colonoscopy had to be cancelled due to the Eliquis given. The facility did not follow physician orders resulting in a medication error. R3 received new orders to increase his losartan, and this medication was not provided per physician orders. Evidenced by: The facility policy entitled, Med Pass, dated 4/2020, states, in part: . III. Medication Error Types: . B. Unauthorized Drug Error: [...]
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility did not ensure that a resident's drug regimen was free from unnecessary medications for 1 of 5 residents reviewed for unnecessary medications (R8). R8 is receiving Trazodone for Insomnia. The facility failed to complete a sleep assessment prior to starting the medication. Evidenced by:The facility policy entitled, Psychotropic Medication Use, dated 1/2026, states, in part: . Policy: Residents are not given psychotropic medication unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinical record. Policy Explanation and Compliance Guidelines:1. Psychotropic medications include, but are not limited to: antipsychotics, antidepressants, anti-anxiety, and hypnotics.2. The indications for use of any psychotropic drug will be documented in the medical record.a. [...]
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observation, interview, and record review, the facility did not provide food that accommodates resident preferences; appealing options of similar nutritive value to residents who choose not to eat food that is initially served or who request a different meal choice for 1 of 1 sampled resident's (R33). R33 voiced concerns he does not receive his preferences as specified on meal tickets unless he asks for them. Evidenced by:The facility policy entitled, Nutritional Assessment, dated 1/25, states, in part: . Policy: A nutritional assessment will be completed on all residents within 5-14 days of admission. Procedure:1. Collect Data: A. Complete Nutritional Assessment Form in EMR (electronic medical record). 1. Assessment form includes: . f. Collecting likes/dislikes. Communicate Data: 1. Document nutrition related problems and approaches. 2. [...]
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and record review the facility did not maintain medical records on each resident that are complete, accurately documented, readily accessible, and systematically organized for 1 of 26 sampled residents (R53) for change of condition. The facility did not maintain a complete medical record for R53. Evidenced by:Facility policy, titled Clinical Record policies, reviewed 1/2026, includes: . The clinical record shall contain information to identify the resident clearly, a record of the resident's assessments, the plan of care and services, the results of pre-admission screening, and progress notes which indicate changes towards achieving care plan objectives. In addition, the resident's clinical record shall be readily accessible and systematically organized to facilitate retrieving and compiling information. [...]
January 22, 2026Complaint inspection · 4 citations
- E Protect each resident from the wrongful use of the resident's belongings or money.
Inspectors wroteBased on review of facility policy, record review and interviews, the facility failed to ensure four Residents (R)2, R3, R4 and R5) of a total of 16 residents reviewed for abuse/neglect/misappropriation were free from misappropriation of funds when money was stolen from each of the residents by a staff member (Certified Nursing Assistant (CNA1)). The facility's failure to ensure residents were free from misappropriation of property/funds created the potential for these and other residents to experience psychosocial harm related to the misappropriation and/or continued misappropriation of property/funds. A total of 16 residents were reviewed in the sample.
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observations, interviews, and policy review, the facility failed to ensure menus were followed. This failure placed 78 of the 79 residents in the facility at risk for nutritional problems and dissatisfaction with their meals.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and staff interviews, the facility failed to ensure the kitchen staff prevented contamination of food containers while taking food temperatures and also when the kitchen staff was placing lids on the bowls that contained food the residents would eat. This failure had the potential to increase the risk of foodborne illness for 78 of the facility's 78 residents. During an observation on 01/21/26 at 11:20 AM, Cook1 was observed taking food temperatures of the Chili with Beans, Mashed Potatoes, and pureed Mixed Vegetables. Cook1 was observed to touch the inside of each of these food containers with her bare hand while taking the food temperatures. [...]
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on review of facility policy, record review and interviews, the facility failed to ensure consistent and comprehensive management of nutritional services for one Resident (R ) R14) out of three residents reviewed for nutrition. The facility's failure to ensure consistent nutritional interventions were provided for R67 created the potential for this and other residents to experience significant/unanticipated weight loss or nutritional deficits. A total of 50 residents were reviewed in the sample.
September 16, 2025Complaint inspection · 4 citations
- E Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, the facility failed to put measures in place to prevent further abuse, following an allegation of abuse, for 1 of 1 allegation reviewed. This has the potential to affect a pattern of the facility's 75 residents. On 09/09/25, allegations of potential abuse were reported against Certified Nursing Assistant (CNA) G. CNA G was allowed to continue working with residents for the rest of that shift and worked again on 09/11/25 and 09/12/25 during the facility's investigation. This is evidenced by:The facility policy, titled Abuse Prevention Program, dated last reviewed 01/2025, states in part: Upon recognizing signs/symptoms of stressed staff, the observer will take action which may include but is not limited to. relieve the staff member of direct care duties. The investigation must include but not limited to: [...]
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility did not ensure each resident remained free from abuse for 1 of 8 sampled residents (R4). R4 was spoken to in a manner that is described by the resident as abusive; the resident also states that staff did not release her wrist as requested. The facility policy, titled Abuse Prevention Program, dated last reviewed 01/2025, states, Each resident has the right to be free from abuse, neglect and corporal punishment of any type by staff or anyone. Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. R4 was admitted to the facility in 2024, with diagnoses including, gastroenteritis, rheumatoid arthritis, osteoarthritis, weakness, and anxiety disorder. R4 is alert and oriented and able to make her needs known. [...]
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review the facility did not ensure all alleged violations involving abuse, neglect, exploitation or mistreatment, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures for 1 of 1 resident incidents reviewed. (R4)R4 was spoken to in a manner that is described by the resident as abusive; [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, 1 of 8 sampled residents (R1) was not provided with supervision to prevent accidents. R1 was being transferred to the bathroom via EZ stand when her shoulder was bumped into the door frame; the CNA staff who were assisting the resident at the time did not report this incident to the charge nurse. This is evidenced by: The facility policy, titled Resident Incident/Accident Reporting Protocol, dated reviewed 01/2025, states, All incidents and accidents (regardless of how minor they may present) must be reported to the Charge Nurse immediately upon discovery with a completed applicable event report and communicated to the oncoming shift. R1 was admitted to the facility with diagnoses including, right sided hemiplegia, impaired mobility, hypertensive intracerebral hemorrhage, chronic pain, and osteoarthritis. [...]
April 14, 2025Standard inspection, Complaint inspection · 20 citations
- L Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, the facility failed to maintain an infection prevention and control program designed to help prevent the development and transmission of communicable disease and infections. This had the potential to affect all residents residing within the facility at the time of an outbreak on 1/2/25. This outbreak involved 49 out of 83 residents and 37 staff. As of 1/2/25, the facility was in a GI (gastrointestinal) outbreak with 2 staff and 1 resident with noted signs and symptoms of GI outbreak. - Facility staff line listings were not completed contemporaneously. - Temporary Care plans were not started for residents with GI signs and symptoms. - Residents with orders for Laxatives and Diuretics continued to take their prescribed medication without any monitoring for dehydration or bowel movement consistency and frequency. [...]
- J Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Inspectors wroteBased on observation, record review, and interview, the facility did not have sufficient staff with appropriate competencies and skill sets to provide direct nursing and behavioral health related services to assure resident safety for each resident to attain or maintain their highest practicable physical, mental, and psychosocial well-being for 1 of 1 sampled resident (R11) and 1 of 1 supplemental residents reviewed (R55). R11 had expressed suicidal ideations related to his chronic pain (phantom limb pain) multiple times in the two months preceding R11 stabbing himself in the chest with scissors due to unrelieved pain. R11 was hospitalized for a self-inflicted stab wound to his chest and placed on an emergency psychiatric detention as a result of his suicide attempt. [...]
- G Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents received adequate fluid intake to maintain acceptable parameters of hydration for 1 of 4 Residents (R19) reviewed for nutrition. On 3/7 - 3/13/25 R19 was hospitalized with aspiration pneumonia and received intravenous fluids during his hospitalization. On 3/17-3/19/25 R19 was hospitalized with dehydration requiring intravenous fluids. R19 was consistently not meeting his daily recommended fluid intake of greater than 1,400 ml (milliliters). R19 had a significant weight loss of 10.9% from 3/7/25 - 3/26/25. The facility failed to ensure R19 received adequate fluid intakes to maintain acceptable parameters of hydration by failing to total and assess daily fluid intake; [...]
- F Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on interview and record review, the facility did not ensure the facility wide assessment developed by the facility included all relevant details to ensure the facility provided care and services to residents to meet their individual needs within the facility's identified resources. This has the potential to affect all 76 residents residing in the facility. The facility assessment does not indicate: - How many residents the facility can safely care for with suicidal ideation - How many residents the facility can safely care for with PTSD or a history of trauma - How many staff members are required to safely care for residents with suicidal ideation - How many staff members are required to safely care for residents with PTSD or a history of trauma - Staff training required to care for residents with suicidal ideation and/or PTSD or a history of trauma This is evidenced by: [...]
- F Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on observation, interview, and record review, the facility did not identify issues to which quality assessment and assurance activities are necessary or develop and implement appropriate plans of action to correct identified quality deficiencies. This is evidenced by the number and seriousness of citations during this recertification survey, which has the potential to affect all 76 residents who reside in the facility. During this recertification survey from 4/7/25 through 4/14/25, the facility had multiple citations including F880 L, F741 J with 2 examples, F692 G, and F838 F. The facility Quality Assurance Committee has failed to identify key areas of deficient practice and implement action plans to correct these deficient practices. 1. Sufficient/competent Staff-Behavioral Health Needs 2. Infection Control 3. Nutrition/hydration Status Maintenance 4. [...]
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview and record review the facility did not ensure the environment remained free of hazards for 4 of 4 supplemental residents (R12, R66, R68 and R70) who smoke. R12 was observed outside smoking, on the sidewalk in the front of the facility, with no receptacle to dispose of her cigarette butts in the area. R66 was observed outside smoking, on the patio in the smoking area, with a small receptacle to dispose his cigarette butts. In the same area was a plastic garbage can with a large amount of cigarette butts in it. R68 and R70 are indicated as being smokers and the facility does not have an appropriate receptacle for smoking material to be disposed into. Evidenced by: The facility Smoking Policy, reviewed 01/2024, includes, in part, the following: Purpose: To offer a safe environment to all residents in the facility. 15.2 Procedure. 8. [...]
- E Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on observation, interview, and record review, the facility failed to have a system in place to assess for risk of entrapment between the mattress and side rail and failed to identify and recognize that the use of side rails with an air mattress increases the risk for entrapment for 3 of 3 sampled residents (R73, R46 and R25) and 2 of 2 supplemental Residents (R49 and R54) reviewed for bed rails. R73, R46, R54, R25 and R49 all have an air mattress with enabler bars/bedrails. The facility did not complete all requirements as listed in F700 of the State Operations Manual prior to installing bed rails/enabler bars. The facility failed to complete a safety/gap test with the air mattress and provide written documentation of ongoing monitoring of bed rails.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure that each resident receives food and drink that is palatable and at a safe and appetizing temperature. This has the potential to affect more than a minimal number of residents residing at the facility. Residents voiced concerns with hot foods being served cold. (R45, R25, R14, and R11) 3 of 3 test trays were observed to not be served at desirable temperatures. Evidenced by: The facility Resident Council Minutes included, in part, the following: 3/3/25: Dietary: resident specific requests. Note there was no further explanation what the requests were. 12/2/24: Cold food, has improved. 11/4/24: Food coming cold. Example 1 R45 was admitted to the facility 11/8/24. R45's most recent MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 2/14/25 indicates R45 is cognitively intact. [...]
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interview and record review, facility did not implement written policies and procedures that prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property. The facility did not conduct thorough background checks on 2 of 8 employees that were randomly selected.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility did not ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment, are reported immediately to the administrator of the facility and to other officials, including the State Survey Agency, in accordance with State law through established procedures for 2 of 22 sampled residents (R45 & R18) reviewed for abuse. Facility did not report an incident of resident-to-resident altercation involving R45 and R18 to the State Agency (SA). Evidenced by: The facility Abuse Prevention Program Policy and Procedure reviewed 01/2025, includes, in part, the following: VII. Reporting/Response. All alleged or suspected violations are to be reported immediately to the Administrator or Director of Nursing, which are responsible to notify required official, including to the State Survey Agency, . [...]
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, the facility did not have evidence that all alleged violations of abuse were thoroughly investigated for 2 of 22 sampled residents (R45 and R18) reviewed for abuse. Facility did not fully investigate an incident of resident-to-resident altercation involving R45 and R18 to the State Agency (SA). Evidenced by: The facility Abuse Prevention Program Policy and Procedure reviewed 01/2025, includes, in part, the following: V. Investigation. 1. The Administrator and or Director of Nursing are to initiate and coordinate completion of a thorough investigation. Investigations must be initiated immediately and concluded as soon as possible not to exceed (5) days. Example 1 On 4/7/25 at 1:55 PM Surveyor interviewed R45. R45 indicated in early March he had altercation with his former roommate (R18). R45's Resident Progress Notes include, in part, the following: [...]
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on interview and record review, the facility failed to permit a resident to return to the facility following a hospitalization for 1 of 1 sampled resident (R11) and 1 of 1 supplemental residents (R55) reviewed. R11 was not permitted to return to the facility following an emergency facility-initiated transfer to the hospital. The facility discharged R11 and stated they would not allow R11 to return. R55 was not permitted to return to the facility following an emergency facility-initiated transfer to the hospital. The facility discharged R55 and would not allow R55 to return. It should be noted R55's guardian wished for R55 to return to the facility and R55 was pending Medicaid approval at the time of discharge. Example 1 R11 was admitted to the facility on [DATE], with diagnoses that include: [...]
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to notify the Office of the State Long-Term Care Ombudsman of a facility-initiated discharge, failed to ensure the written notice contained all pertinent information for a discharge notice including the location to which the resident is transferred or discharged , a statement of the resident's appeal rights, and the name and address of the Office of the State Long-Term Care Ombudsman for 1 of 1 sampled resident (R11) and 1 of 1 supplemental residents (R55) reviewed for facility-initiated discharge. The facility failed to notify R11 and R55 in writing prior to a facility-initiated discharge, did not give R11 or R55 a chance to appeal the facility-initiated discharge, and did not appropriately prepare R11 or R55 for the facility-initiated discharge. This is evidenced by: [...]
- D Prepare residents for a safe transfer or discharge from the nursing home.
Inspectors wroteBased on interview and record review, the facility failed to provide and document sufficient preparation and orientation to residents to ensure safe and orderly transfer or discharge from the facility for 1 of 1 sampled resident (R11) and 1 of 1 supplemental residents (R55) reviewed for facility-initiated discharge. The facility failed to notify R11 and R55 in writing prior to a facility-initiated discharge, and did not appropriately prepare R11 or R55 for the facility-initiated discharge. This is evidenced by: The facility policy titled, Resident Transfers and Discharge Notification, dated 1/2025, states in part: . Procedure: Facility-initiated transfer or discharge - Involuntary Discharge The facility will provide written notice in a language the resident or resident's representative can understand. The notice must also be provided to an immediate family member or legal representative. [...]
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on interview and record review the facility did not provide written information to the resident or resident representative regarding the bed hold policy for 1 (R55) of 1 supplemental resident's reviewed for facility-initiated discharge R55 is not his own person and has two guardians. Neither guardian was provided with a written bed hold prior to R55 being transferred to the hospital on 4/10/24. This is evidenced by: The facility policy entitled, Bed Hold, dated, 1/2025, states, in part: . Policy: Our facility allows residents to hold or reserve a bed while absent from the facility due to hospitalization or therapeutic leave. This policy applies to all residents regardless of payment source and will be provided to the resident or resident's representative at the time of admission and again with any emergency transfer from the community . Procedure: 1. [...]
- D Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Inspectors wroteBased on interview and record review, the facility failed to permit 1 of 1 sampled resident (R11) and 1 of 1 supplemental residents (R55) reviewed for facility-initiated discharge to return to the facility after a hospitalization and the ability to return to the facility. R11 and R55 were not allowed to return to the facility following an emergency facility-initiated transfer to the emergency room. The facility stated they would be discharging R11 and R55 due to inability to provide the staffing level needed to care for R11 and R55. It should be noted R11 signed a bed hold and the facility had a bed hold for R55 that stated the family gave verbal consent to hold the bed and would pay the bed hold charges. Example 1 R11 was admitted to the facility on [DATE], with diagnoses that include: [...]
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure that a resident who is unable to carry out activities of daily living receives the necessary services to maintain good grooming and personal hygiene for 1 of 22 residents reviewed for ADLs (Activities of Daily Living) (R34). R34 requested to use the bathroom. CNA EEE (Certified Nursing Assistant) told R34 she is on a two (2) hour toileting schedule and will need to wait. R34 was waiting approximately 1 hour and 20 minutes before being assisted to the bathroom. Evidenced by: The facility's policy, Activities of Daily Living, dated 3/2023, includes, in part, as follows: [...]
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure a resident receives care, consistent with professional standards of practice, to prevent pressure ulcers for 1 of 2 residents reviewed for pressure injuries (R73). R73 had a pressure reducing air mattress for pressure injury healing and was observed laying on the mattress with multiple layers under R73.
- D Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on observation, interview, and record review, the facility did not provide medically related social services to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident for 1 of 1 sampled resident (R11) and 1 of 1 supplemental resident (R55). R11 stabbed himself with a pair of scissors after experiencing uncontrolled phantom limb pain. Prior to this, R11 had expressed suicidal ideations related to his chronic pain multiple times in the two months prior to this event. R11 was hospitalized for a self-inflicted stab wound to his chest and placed on an emergency psychiatric detention as a result of his suicide attempt. Following this incident, the resident returned to the facility and continued to express suicidal ideation and uncontrolled pain. [...]
- D Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on interview and record review the facility did not provide food prepared in a form designed to meet individual needs for 1 of 1 sampled resident (R48). The facility has not reassessed R48's swallowing ability after she was unable to wear her lower denture due to an abscess to ensure she receives food prepared in a form that meets her needs. As evidenced by The facility's policy, Diet Order, revised 1/2025, documents, in part, as follows: During the course of the resident's stay, any diet change as recommended by the Dietician, Diet Technician, Speech Language Pathologist, or Nurse should be communicated to the attending M.D. (Medical Doctor). for consideration. Nursing may downgrade a diet texture temporarily for example: oral problems, difficulty swallowing/chewing, mouth sores, etc. [...]
December 16, 2024Complaint inspection · 1 citation
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review and interview, the facility did not immediately consult with the resident's physician when 1 of 3 sampled residents (R1) experienced a significant change or required a change in treatment. R1's physician was not consulted when R1's oxygen saturation and pulse fell below the desired range. This is evidenced by the following: The facility policy and procedure Notification of Change, last reviewed 1/24, states, in part: Introduction: The Residents physician and responsible party must be notified when an event involving the resident occurs or when the resident experiences a change of condition, potential discharge, room transfer for death. Notification Parameters: [Facility] has adopted the current INTERACT Tools Change of Condition: When to report to the MD (Medical Doctor)/NP (Nurse Practitioner)/PA (Physician Assistant). [...]
November 4, 2024Complaint inspection · 1 citation
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility did not ensure that each resident received adequate supervision to prevent accidents for 1 of 3 residents reviewed for needing assistance or supervision with meals. On 10/13/24, R1 was in the dining room for her supper meal. R1 was attempting to eat soup and spilled the soup onto herself causing 2nd degree burns to her right arm and abdomen. R1 required supervision during meals; supervision and assistance were not provided. Soup temperature following R1 suffering burns and after meal service was 177 degrees. The facility's failure to provide adequate supervision and assistance during meals and the failure to ensure foods and fluids were served at a temperature that would not cause burns created a finding of immediate jeopardy which began on 10/13/24. [...]
July 24, 2024Complaint inspection · 1 citation
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, the facility did not ensure all incidents involving potential abuse were thoroughly investigated for 1 of 4 residents (R) 6. R6 swung arm out and hit R5 in the chest as R5 came by in R5's wheelchair. Facility did not interview other residents in the facility for potential abuse.
February 22, 2024Standard inspection · 9 citations
- F Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on interview and record review, the facility did not designate a person to serve as the director of food and nutrition services who had completed the minimum qualification requirements for the position. This practice could potentially affect 75 of 76 residents residing in the facility.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and interview, the facility did not prepare and distribute food under sanitary conditions. Dishwasher temperatures did not reach correct levels, staff did not perform hand hygiene with glove use, and staff with a beard did not wear a beard net. This has the potential to affect 75 of 76 residents.
- E Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation and interviews, the facility did not ensure residents (R) were treated with respect and dignity and cared for in a manner to enhance their quality of life. Facility staff used a clothing protector to wipe R37 and R35's face during dining. Facility staff were heard sharing R30, R54, R1, and R24's personal information in public areas of the facility. Facility staff did not respond in a respectful manner to R14. This occurred for 7 of 76 residents. This is evidenced by: The facility policy, entitled Dignity, dated reviewed on 01/24, states in part: Dignity means that in their interactions with residents . Demonstrating courtesy, patience, and friendliness in all interactions . Provision of care instruction in privacy . Promoting residents' independence and dignity in dining. [...]
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility did not maintain an infection prevention and control program to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections for 5 of 76 residents (R). (R52, R28, R60, R233, and R70) Staff observed passing medication without proper hand hygiene. Staff observed rinsing a urine soiled commode bucket in the resident's bathroom sink.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview and record review, the facility did not complete the required Preadmission Screen and Resident Review (PASRR) screens for 1 of 2 residents reviewed, (R18). This is evidenced by: The facility policy, entitled Resident Assessment PASRR Requirements, dated 11/28/17, states: [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview and record review, the facility did not develop comprehensive person centered care plans for 3 of 21 sampled residents. (R1, R30, and R7) This is evidenced by: The facility policy, entitled Resident Assessment Care Plan Development, dated updated on 05/24/2022, states in part: Reflect changes in the residents' preferences and goals as they change throughout their stay .The comprehensive care plan will be developed and maintained .Updates will be made to the comprehensive care plan as needed. Example 1 R1 was admitted to the facility in October 2023 and has diagnoses that include chronic respiratory failure, obstructive sleep apnea, type 2 diabetes mellitus, obesity, and schizophrenia. R1's care plan dated 10/26/23 document, goal resident will be clean/well-groomed daily approaches include. [...]
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review and interview, the facility did not revise or update resident (R) care plans for 1 of 21 sampled residents (R35). This is evidenced by: The facility policy, entitled Resident Assessment Care Plan Development, updated on 05/24/2022, states in part: Reflect changes in the residents' preferences and goals as they change throughout their stay .Updates will be made to the comprehensive care plan as needed. R35 was admitted to the facility on [DATE], with diagnoses including Parkinsonism, adult failure to thrive, and R35 is currently on hospice. R35's care plan lists approaches under activities; including: Visitors: Family window visits. R35's care plan lists goals; including: Will not deteriorate in ability to ambulate AEB: ability to ambulate 50 feet independently with walker. The Short Term Goal Target Date: [...]
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure that residents with a pressure injury (PI) or at risk for PIs received necessary treatment and services, frequent repositioning, pressure relieving interventions that are consistent with professional standards of practice, to prevent the development of PIs and to promote healing for 3 of 6 residents (R) reviewed for PIs. (R74, R23, and R25)
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on interview and record review, the facility did not ensure to obtain rationale for catheter use and physician's order for a catheter for 1 of 4 sampled residents (R)7.
December 15, 2023Complaint inspection · 2 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and record reviews, the facility did not maintain an infection prevention and control program according to professional standards of practice when COVID precautions of appropriate Personal Protective Equipment (PPE) were not followed and employee fit testing for N95 masks were outdated. This has the potential to affect all 76 residents residing in the facility at the time of survey. This is evidenced by: The facility policy entitled, Covid-19 Prevention, Response and Reporting, dated 05/2023, states: .HCP [Health Care Provider] who enter the room of a resident with suspected or confirmed SARS-CoV-2 [COVID] infection should adhere to standard precautions and use a NIOSH [National Institute for Occupational Safety and Health] approved particulate respirator with N95 filters or higher, gown, gloves, and eye protection (contact and droplet precautions) . [...]
- F Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on interview and record review, the facility did not ensure 5 residents (R) of 5 sampled residents (R3, R4, R5, R6, R7) were provided the most recent covid booster, the covid booster was not offered or provided to any residents in the facility having the potential to affect all 76 residents that reside in the facility. This is evidenced by: The facility policy entitled Covid-19 Vaccine Program, dated 09/2023, states: [...]
October 18, 2023Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on record review, interviews, review of Facility Reported Incident (FRI), and policy review, the facility failed to ensure that one resident (Resident (R) 3) of three residents reviewed for abuse was free from physical abuse.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview, record review, and facility policy review, the facility failed to report timely, within two hours and not later than 24 hours, for initial notification to the state survey agency (SSA), for three of three sampled residents (R2, R3, and R5) which included an allegation of an injury of unknown origin for R5 and a resident-to-resident incident for R2 and R3 reviewed for facility reported incidents (FRIs). Failure to report allegations of injuries of unknown origins and/or resident-to-resident incidents could potentially lead to abuse and neglect.
Fire safety inspections
15 fire safety citations on file: 5 on July 9, 2026, 10 on April 14, 2025.
Every fire safety citation15 citations
- F Conduct risk assessment and an All-Hazards approach.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Install a fire alarm system that can be heard throughout the facility.
- E Inspect, test, and maintain automatic sprinkler systems.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Construct fire resistant interior walls.
- E Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| April 14, 2025 | Fine | $186,261 |
| November 4, 2024 | Fine | $14,433 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.43 | 4.21 | 3.86 |
| Registered nurses | 1.08 | 0.99 | 0.69 |
| All nursing staff on weekends | 3.02 | 3.77 | 3.42 |
| Nurse aides | 1.99 | ||
| Licensed practical nurses | 0.35 | ||
| Nursing staff turnover (share who left in a year) | 44.6% | 46.9% | 45.8% |
| Registered nurse turnover | 33.3% | 39.7% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.31 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.59 on weekdays and 3.02 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.49 in April to June 2025 to 3.43 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.43 | 1.08 | 3.59 | 3.02 | 0.6% | 0 of 90 | 77 |
| Oct to Dec 2025 | 3.52 | 1.04 | 3.69 | 3.07 | 1.9% | 0 of 92 | 77 |
| Jul to Sep 2025 | 3.49 | 0.85 | 3.66 | 3.05 | 5.6% | 0 of 92 | 77 |
| Apr to Jun 2025 | 3.49 | 0.79 | 3.67 | 3.05 | 3.1% | 0 of 91 | 75 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.0 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.9 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.4 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.7 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.2 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.1 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 22.5 | 15.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 17.1 | 23.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 18.7 | 15.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 2.3 | 1.8 |
Owners and operators
Legal business name: ORION WEST SALEM LLC. CMS links this home to Atrium Centers, a group of 26 nursing homes averaging 2.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Orion Operating Services LLC | 5% or greater direct ownership interest | Organization | 100% | 12/09/2019 |
| Bailey, Essel | 5% or greater indirect ownership interest | Individual | 74% | 12/09/2019 |
| Finney, Donald | 5% or greater indirect ownership interest | Individual | 25% | 12/09/2019 |
| Fifth Third Bank | 5% or greater mortgage interest | Organization | 05/19/2022 | |
| Stewart, Brenda | Managing control - governing body | Individual | 09/18/2024 | |
| Albright Ross, Susan | Corporate officer | Individual | 12/09/2019 | |
| Bailey, Essel | Corporate officer | Individual | 12/09/2019 | |
| Finney, Donald | Corporate officer | Individual | 12/09/2019 | |
| Amicus Capital Holdings Inc | Operational/managerial control | Organization | 08/18/2021 | |
| Atrium Centers Management LLC | Operational/managerial control | Organization | 09/18/2024 | |
| Atrium Centers, LLC | Operational/managerial control | Organization | 08/20/2019 | |
| Fifth Third Bank | Operational/managerial control | Organization | 05/19/2022 | |
| Orion Operating Services LLC | Operational/managerial control | Organization | 08/20/2019 | |
| Albright Ross, Susan | Operational/managerial control | Individual | 01/02/2018 | |
| Anderson, Curt | Operational/managerial control | Individual | 08/01/2025 | |
| Cherry, Jill | Operational/managerial control | Individual | 06/01/2025 | |
| Cogbill, Elizabeth | Operational/managerial control | Individual | 05/01/2025 | |
| Hafner, Paige | Operational/managerial control | Individual | 01/16/2025 | |
| Johnson, Cindy | Operational/managerial control | Individual | 09/18/2024 | |
| Shear, Nick | Operational/managerial control | Individual | 11/04/2024 | |
| Sidie, Ashley | Operational/managerial control | Individual | 11/24/2025 | |
| Stewart, Brenda | Operational/managerial control | Individual | 09/18/2024 | |
| Amicus Capital Holdings, Inc. Employee Stock Ownership Trust | Adp of the SNF | Organization | 08/18/2021 | |
| Amicus Properties LLC | Adp of the SNF | Organization | 01/01/2021 | |
| Atrium Centers Management LLC | Adp of the SNF | Organization | 09/18/2024 | |
| Broad River Rehabilitation | Adp of the SNF | Organization | 09/01/2021 | |
| Forvis Mazars LLP | Adp of the SNF | Organization | 06/01/2023 | |
| Galesville LTC Pharmay LLC | Adp of the SNF | Organization | 01/01/2025 | |
| Leaderstat Ltd | Adp of the SNF | Organization | 01/01/2025 | |
| Ocs Real Estate Holdings LLC | Adp of the SNF | Organization | 01/01/2021 | |
| Orion Properties Nineteen LLC | Adp of the SNF | Organization | 12/01/2019 | |
| Wipfli LLP | Adp of the SNF | Organization | 01/01/2025 | |
| Albright Ross, Susan | Adp of the SNF | Individual | 01/02/2018 | |
| Anderson, Curt | Adp of the SNF | Individual | 08/01/2025 | |
| Cherry, Jill | Adp of the SNF | Individual | 06/01/2025 | |
| Cogbill, Elizabeth | Adp of the SNF | Individual | 05/01/2025 | |
| Hafner, Paige | Adp of the SNF | Individual | 01/16/2025 | |
| Johnson, Cindy | Adp of the SNF | Individual | 09/18/2024 | |
| Paredes, Miguel | Adp of the SNF | Individual | 08/18/2021 | |
| Shear, Nick | Adp of the SNF | Individual | 11/04/2024 | |
| Sidie, Ashley | Adp of the SNF | Individual | 11/24/2025 | |
| Stewart, Brenda | Adp of the SNF | Individual | 09/18/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 13 problems in this area, most recently on July 9, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 10 problems in this area, most recently on January 22, 2026: "Protect each resident from the wrongful use of the resident's belongings or money."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 9 problems in this area, most recently on July 9, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 8 problems in this area, most recently on July 9, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.02 hours per resident per day, below the Wisconsin average of 3.77.
Other nursing homes nearby
- Lakeview Health Center West Salem, 0.7 mi · 5 of 5 stars · 7 citations
- Onalaska Care Center Onalaska, 6.8 mi · 5 of 5 stars · 8 citations
- Hillview Health Care Ctr La Crosse, 10.6 mi · 5 of 5 stars · 12 citations
- Benedictine Manor of Lacrosse La Crosse, 11.4 mi · 1 of 5 stars · 23 citations
- Riverside La Crosse, 11.7 mi · 4 of 5 stars · 13 citations
- Bethany St. Joseph Care Ctr La Crosse, 11.7 mi · 4 of 5 stars · 13 citations
- La Crescent Health Services La Crescent, 12.7 mi · 1 of 5 stars · 32 citations
- Morrow Memorial Home Sparta, 13.7 mi · 5 of 5 stars · 13 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Mulder Health Care Facility's Medicare star rating?
- CMS rates Mulder Health Care Facility 1 out of 5 stars overall, with 1 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Mulder Health Care Facility get at its last inspection?
- 13 health deficiencies at the standard inspection on July 9, 2026. The Wisconsin average is 9.5.
- Has Mulder Health Care Facility been fined?
- Yes. CMS lists 2 fines totaling $200,694 in the last three years.
- Does Mulder Health Care Facility accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Mulder Health Care Facility?
- CMS lists 42 owners and managers, and links the home to Atrium Centers. Legal business name: ORION WEST SALEM LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.