Life Care Center of Scottsdale
9494 East Becker Lane, Scottsdale, AZ 85260 · Maricopa County · (480) 860-6396
132 certified beds, about 63 residents a day · For profit - Limited Liability company · Medicare since 1987
CMS Care Compare ratings, data as of September 1, 2026 · CCN 035143 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 28, 2025, inspectors cited 0 health deficiencies (the Arizona average is 6.4, the national average 9.2).
Of 15 health citations since January 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $6,414 in the last three years; the largest was $6,414, and the latest is dated September 12, 2024.
Nurses and nurse aides worked 3.98 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.65 of those hours.
61.3% of nursing staff left within the year CMS measured (Arizona average 45.1%).
CMS links it to Life Care Centers of America, an affiliated group of 194 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.
February 12, 2026Complaint inspection · 1 citation
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interviews, facility documentation, and review of facility's policy, the facility failed to ensure that 1 out of 4 sampled residents (Resident # 52), received only medications that were ordered for them by a physician. The deficient practice could result in adverse drug interactions.
August 28, 2025Standard inspection · 0 citations
May 14, 2025Complaint inspection · 1 citation
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, resident representative and staff interviews, and policy review, the facility failed to ensure that an incident involving staff to resident abuse was documented completely in the clinical record for 1 of 3 sampled residents (#14). The deficient practice could result in incomplete documentation in resident medical records and continued abuse.
September 12, 2024Standard inspection, Complaint inspection · 4 citations
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on closed record review, staff interviews, and review of facility policy, the facility failed to ensure care and services were provided to prevent pressure ulcers from developing and worsening for one (#144) of one resident. The deficient practice could result in a decline in a resident's overall health.
- D Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on clinical record reviews, staff interviews, and review of policy, the facility failed to ensure one of one sampled resident's (#148) and/or the representative were provided opportunities for participation in the care and treatment planning process. The deficient practice could result in residents not being provided the opportunity to participate in the care planning process.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on documentation, staff and resident interviews, and policy and procedures the facility failed to ensure that one of one sampled residents (#145) received adequate supervision to prevent accidents. The deficient practice could result in resident injuries. Resident #145 was admitted on [DATE] with diagnoses that included fracture of left humerus, subluxation of left shoulder, heart failure, type 2 diabetes, atrial fibrillation, and long term use of insulin. Resident #147's comprehensive care plan initiated on April 25, 2024 and revised on August 09, 2024, included the following: -Resident requires ADL assistance with interventions including to assist with mobility. -Activity of Daily Living (ADL) self-care performance deficit related to limited mobility and pain, with interventions to encourage resident to use bell to call for assistance. [...]
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interviews, and facility policy, the facility failed to ensure that refrigerated food was not expired. The deficient practice could result in potential affect to all residents in facility. During the initial tour of the kitchen on September 09, 2024 at 8:39AM, conducted with the Dietary Manager (Staff #9), during an observation of the refrigerator, one container of Horseradish was labeled with a received date of 11/8/2023 and opened on 11/10/23. Further observed revealed that the best used by date from the manufacture was April 06, 2024. The Dietary Manager stated that they can use the Horseradish condiment after the used by the date for up to a year. The Dietary Manager immediately throw the horseradish condiment into a trashcan. [...]
June 4, 2024Complaint inspection · 2 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical records, facility documents, staff interviews, and facility policy, the facility failed to ensure residents wounds were assessed and treated per professional standards for 3 residents. (#11, 4, 19). This deficient practice can result in significant increases in morbidity and mortality related to wounds.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical records, facility documents, staff interviews, and facility policy, the facility failed to ensure residents pressure wounds were assessed and treated per professional standards for 1 residents. (#19). This deficient practice can result in significant increases in morbidity and mortality related to wounds.
January 19, 2023Standard inspection · 7 citations
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on resident and staff interviews, review of the clinical record, facility documentation and policy, the facility failed to ensure that code status was consistent in the medical record for two residents (#21 and #306). The deficient practice could result in resident not receiving care consistent with their signed advance directive.
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, clinical record review, staff interviews, and policy review, the facility failed to ensure two sampled residents (#40 and #35) had a physician order for oxygen use prior to its administration. The deficient practice could result in oxygen not administered appropriately and as recommended by the physician.
- E Ensure staff are vaccinated for COVID-19
Inspectors wroteBased on staff interviews, facility documentation and policy and the Centers for Medicare and Medicaid Services (CMS) interim final rule requirements, the facility failed to ensure twelve staff members (#91, #89, #75, #96, #70, #86, #78, #61, #63, #24, #31 and #29) were vaccinated for COVID-19. The facility census was 57 residents. The deficient practice could result in the spread of COVID-19 in the facility.
- D Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on closed record review, staff interviews, and review of facility policy and procedure, the facility failed to ensure that all transfer/discharge notifications were made for one resident (#53). The deficient practice could lead to notifications of resident transfer/ discharge not being made to all required parties.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on resident and staff interviews, review of the clinical record, facility documentation and policy, the facility failed to meet professional standards of practice by failing ensure a wound treatment solution was not left at bedside and available for use for one resident (#35). The deficient practice resulted in the resident improperly and inappropriately taking the medication.
- D Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Inspectors wroteBased on clinical record review, resident and staff interviews, and policies and procedures, the facility failed to ensure one resident (#354) received ostomy care in accordance with professional standards of practice. The deficient practice could result in untimely waste removal and complications such as skin breakdown.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure that ongoing assessment and monitoring for complications pre and post-dialysis treatments was provided for one resident (#35). This deficient practice could result in complications with the fistula/shunt not identified and managed.
Fire safety inspections
9 fire safety citations on file: 4 on August 28, 2025, 5 on January 19, 2023.
Every fire safety citation9 citations
- E Provide rooms that can be unlocked from inside without a key.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Ensure proper usage of power strips and extension cords.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 12, 2024 | Fine | $6,414 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Arizona | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.98 | 3.98 | 3.86 |
| Registered nurses | 0.65 | 0.70 | 0.69 |
| All nursing staff on weekends | 3.44 | 3.51 | 3.42 |
| Nurse aides | 2.13 | ||
| Licensed practical nurses | 1.20 | ||
| Nursing staff turnover (share who left in a year) | 61.3% | 45.1% | 45.8% |
| Registered nurse turnover | 83.3% | 43.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.86 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.19 on weekdays and 3.44 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.34 in April to June 2025 to 3.98 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.98 | 0.65 | 4.19 | 3.44 | 0.0% | 1 of 90 | 63 |
| Oct to Dec 2025 | 3.91 | 0.58 | 4.06 | 3.53 | 0.3% | 1 of 92 | 54 |
| Jul to Sep 2025 | 4.00 | 0.71 | 4.14 | 3.64 | 2.9% | 0 of 92 | 48 |
| Apr to Jun 2025 | 4.34 | 0.78 | 4.59 | 3.72 | 5.8% | 0 of 91 | 44 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Arizona, Jan to Mar 2026 | 3.87 | 0.63 | 4.05 | 3.43 | 3.3% | 0.5% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Arizona
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Arizona, all employers | |||
| CNAs (nursing assistants) | $21.53 | $18.43 to $22.42 | 20,320 |
| LPNs and LVNs | $37.05 | $32.10 to $39.36 | 6,530 |
| Registered nurses | $47.84 | $39.33 to $52.20 | 73,150 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Arizona | US |
|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.7 | 1.2 | 1.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.9 | 23.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.3 | 10.4 | 12.0 |
Owners and operators
Legal business name: COVE ASSOCIATES LLC. CMS links this home to Life Care Centers of America, a group of 194 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Preston, Forrest | Direct ownership interest | Individual | 11/01/1990 | |
| Preston, Forrest | Indirect ownership interest | Individual | 03/01/1985 | |
| Butner, Nancy | Managing control - governing body | Individual | 09/16/2018 | |
| Lehman, Adia | Managing control - governing body | Individual | 09/02/2025 | |
| Rogge, Kelli | Managing control - governing body | Individual | 10/06/2025 | |
| Cross, Cindy | Corporate officer | Individual | 04/21/1994 | |
| Henry, Terry | Corporate officer | Individual | 08/16/1999 | |
| Thurmond, Joan | Corporate officer | Individual | 09/22/2000 | |
| Life Care Centers of America, Inc. | Operational/managerial control | Organization | 03/01/1985 | |
| Butner, Nancy | Operational/managerial control | Individual | 09/16/2018 | |
| Fletcher, Todd | Operational/managerial control | Individual | 05/01/2021 | |
| Lay, Lisa | Operational/managerial control | Individual | 04/24/2017 | |
| Lehman, Adia | Operational/managerial control | Individual | 09/02/2025 | |
| Prabhakaran, Vinay | Operational/managerial control | Individual | 08/29/2012 | |
| Preston, Aubrey | Operational/managerial control | Individual | 11/27/2024 | |
| Preston, Forrest | Operational/managerial control | Individual | 11/01/1990 | |
| Rogge, Kelli | Operational/managerial control | Individual | 10/06/2025 | |
| Swanker, Richard | Operational/managerial control | Individual | 01/01/2002 | |
| Ziegler, James | Operational/managerial control | Individual | 09/18/2001 | |
| Life Care Centers of America, Inc. | Adp of the SNF | Organization | 11/02/1986 | |
| Prabhakaran, Vinay | Adp of the SNF | Individual | 02/28/2025 | |
| Preston, Forrest | Adp of the SNF | Individual | 11/02/1986 | |
| Rogge, Kelli | Adp of the SNF | Individual | 10/15/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on September 12, 2024: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on September 12, 2024: "Allow resident to participate in the development and implementation of his or her person-centered plan of care."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on February 12, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on September 12, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.44 hours per resident per day, below the Arizona average of 3.51.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Shea Post Acute Rehabilitation Center Scottsdale, 0.2 mi · 5 of 5 stars · 11 citations
- Advance Health Care of Scottsdale Scottsdale, 0.6 mi · 5 of 5 stars · 9 citations
- Sante of North Scottsdale Scottsdale, 4.2 mi · 3 of 5 stars · 18 citations
- Phoenix Mountain Post Acute Phoenix, 6 mi · 3 of 5 stars · 27 citations
- VI at Grayhawk, a VI and Plaza Companies Community Scottsdale, 6.3 mi · 5 of 5 stars · 2 citations
- Arizona State Veteran Home-Phx Phoenix, 6.3 mi · 2 of 5 stars · 42 citations
- Heritage Court Post Acute of Scottsdale Scottsdale, 7.1 mi · 3 of 5 stars · 19 citations
- Osborn Health and Rehabilitation Scottsdale, 7.2 mi · 5 of 5 stars · 8 citations
Arizona contacts for a concern about a nursing home
These are the official offices in Arizona. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Arizona Department of Health Services, Long Term Care Facilities Licensing, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: AZ Care Check, where Arizona publishes its own records on licensed homes.
Common questions
- What is Life Care Center of Scottsdale's Medicare star rating?
- CMS rates Life Care Center of Scottsdale 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Life Care Center of Scottsdale get at its last inspection?
- 0 health deficiencies at the standard inspection on August 28, 2025. The Arizona average is 6.4.
- Has Life Care Center of Scottsdale been fined?
- Yes. CMS lists 1 fine totaling $6,414 in the last three years.
- Does Life Care Center of Scottsdale accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Life Care Center of Scottsdale?
- CMS lists 23 owners and managers, and links the home to Life Care Centers of America. Legal business name: COVE ASSOCIATES LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.