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Milford Health and Rehabilitation Center

195 Platt Street, Milford, CT 06460 · South Central Ct County · (203) 878-5958

120 certified beds, about 115 residents a day · For profit - Corporation · Medicare and Medicaid since 1971

Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 075064 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 19, 2026, inspectors cited 7 health deficiencies (the Connecticut average is 13.4, the national average 9.2).

Of 21 health citations since January 2022, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $19,122 in the last three years; the largest was $19,122, and the latest is dated February 19, 2026.

Nurses and nurse aides worked 3.98 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.54 of those hours.

21.4% of nursing staff left within the year CMS measured (Connecticut average 37.4%).

CMS links it to National Health Care Associates, an affiliated group of 42 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
13D
3E
0F
Potential for minimal harm
0A
4B
0C
June 16, 2026Complaint inspection · 2 citations
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has July 28, 2026
    Inspectors wroteBased on review of the clinical record and facility documentation, and interviews for one resident (Resident #1) reviewed for accidents, the facility failed to ensure staff notified the State Agency timely when a new fracture of indeterminate age was identified.
  2. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has July 28, 2026
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one resident (Resident #1) reviewed for accidents, the facility failed to ensure a thorough investigation was completed timely after an injury of unknown origin was identified.
February 19, 2026Standard inspection · 7 citations
  1. G
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) April 2, 2026
    Inspectors wroteBased on review of the clinical record, facility policy and interviews for 2 of 4 residents (Resident #2 and Resident #16) reviewed for nutrition, the facility failed to ensure a significant weight loss of 18.6 pounds (lbs.) in 31 days was identified timely for Resident #2 which resulted in a delay of Resident #2 receiving a nutritional supplement and failed to ensure nutritional supplements were administered per physician orders for a resident with significant weight loss of 20.4 lbs. in 6 months for Resident #16.
  2. E
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 2, 2026
    Inspectors wroteBased on observations, interviews, review of clinical records, and facility policy for 2 of 2 residents (Resident #3 and Resident #16) reviewed for dialysis, the facility failed to ensure an emergency dialysis kit was at the bedside per policy (Resident #3) and for Resident #16, failed to document/tally Resident #16's actual fluid intake and failed to ensure administration of medication per physician orders.
  3. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2026
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 4 residents (Resident #2) reviewed for nutrition, the facility failed to ensure timely notification to the physician, dietician, and responsible party of a significant weight loss resulting in a delay in providing nutritional supplements and for the only sampled resident (Resident #68) reviewed for constipation/diarrhea, the facility failed to notify the Advanced Practice Registered Nurse (APRN) of loose stools for Resident #68 who was on a laxative.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2026
    Inspectors wroteBased on interviews and review of the clinical record for the only sampled resident reviewed for laboratory results (Resident #84), the facility failed to ensure required blood work was completed in the time frame required prior to the resident's appointment.
  5. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2026
    Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 1 of 2 residents (Resident #11) reviewed for positioning, the facility failed to apply bilateral hand splints per physician orders.
  6. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2026
    Inspectors wroteBased on observation, interviews, and facility policy for 1 of 6 resident units (unit C1), the facility failed to ensure egress pathways remained free of obstructions. Observation of unit C1 on 2/18/26 at 6:32 AM noted 4 wheelchairs blocking both sides of an exit door (which totally obstructed the entrance to the exit door) that directly leads to a vestibule with 3 doors, one leading to an outside exit, one to a stairwell and one to a janitor's closet. An interview with Nurse Aide (NA) # 6 on 2/18/26 at 6:35 AM noted that the wheelchairs in front of the exit door were recently cleaned by her and were in the hallway to dry. NA #6 stated she did not place the wheelchairs there and was unsure of how they were moved or by who, however she identified the wheelchairs were usually left in the hallway to dry after cleaning but usually were pushed to one side as to not block the exit door. [...]
  7. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 2, 2026
    Inspectors wroteBased on observations, review of the clinical record, facility policy and interviews for 1 of 3 residents (Resident #1) reviewed for skin conditions, the facility failed to implement enhanced barrier precautions (EBP) for a resident with a chronic pressure ulcer and a chronic diabetic wound.
October 15, 2024Complaint inspection · 1 citation
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 6, 2024
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of three (3) residents (Resident #1) reviewed for injury of unknown origin, the facility failed to report an injury of unknown origin to the state agency within the required time frame.
June 4, 2024Standard inspection, Complaint inspection · 7 citations
  1. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 16, 2024
    Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 1 of 3 residents (Resident #52) reviewed for Activities of Daily Living (ADL's), the facility failed to maintain proper fingernail hygiene and care.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 16, 2024
    Inspectors wroteBased on the tour of the Dietary Department, staff interview, facility documentation and facility policy, the facility failed to ensure the Dietary Department consistently labeled opened dry food with the date opened and expiration dated and failed to ensure canned goods identified an expiration date.
  3. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 16, 2024
    Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 1 of 4 residents (Resident #89) reviewed for nutrition, the facility failed to notify the provider of weight loss.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 16, 2024
    Inspectors wroteBased on interviews and review of the clinical record for 1 of 5 residents reviewed for unnecessary medications, the facility failed to ensure Resident #1's abnormal laboratory results were addressed.
  5. B
    Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    F646 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) July 16, 2024
    Inspectors wroteBased on interviews, review of the clinical record, and facility policy, for 2 of 7 residents (Resident #3 and Resident #26) reviewed for Preadmission Screening and Resident Review (PASARR), the facility failed to notify the state mental health authority promptly after a new psychiatric diagnosis.
  6. B
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) July 16, 2024
    Inspectors wroteBased on staff interview and review of 1 of 2 Nurse Aide (NA #3) personnel files, the facility failed to complete a yearly performance review.
  7. B
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) July 16, 2024
    Inspectors wroteBased on observation, review of facility documentation, review of facility policy, and interviews during a review of the facility's medication storage and reconciliation program in 1 of 2 medication rooms, the facility failed to appropriately store and reconcile a discontinued controlled substance (narcotic).
January 26, 2022Standard inspection · 4 citations
  1. D
    Plan the resident's discharge to meet the resident's goals and needs.
    F660 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 22, 2022
    Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews for one sampled resident (Resident # 418) reviewed for Discharge Planning, the facility failed to provide diabetic education and teaching.
  2. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 22, 2022
    Inspectors wroteBasedonreviewoftheclinicalrecord reviewoffacilitydocumentation reviewoffacilitypolicyandinterviewsforoneoftwosampledresidents(Resident#44) reviewedforactivitiesofdailyliving thefacilityfailedtoprovidenecessaryservicestomaintainpersonalhygiene Thefindingsinclude Resident#44 haddiagnosesthatincludedschizoaffectivedisorder majordepressivedisorder hemiplegiaandhemiparesisfollowingacerebrovascularaccidentandatraumaticbraininjury TheannualMDSassessmentdated11/09/2021 identifiedResident#44 wascognitivelyintact hadnonotedbehaviors requiredextensiveassistancewithbedmobilityandpersonalhygieneandrequiredtotalassistanceforbathing Thecareplandated11/19/21 identifiedResident#44 hadanADLselfcareperformancedeficitwithinterventionsthatincluded showertwotimesaweekonWednesdayonthe7AM3PMshiftandFriday3PM11PMshift residentrequiresassistanceofonestaffwithbathingshowering [...]
  3. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 22, 2022
    Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews for one sampled resident (Resident #5) who utilized oxygen, the facility failed to ensure physician's orders were in place for the use of oxygen.
  4. B
    Assure that each resident’s assessment is updated at least once every 3 months.
    F638 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) March 22, 2022
    Inspectors wroteBased on review of the clinical record, review facility documentation, review of facility policy, and interviews for one sampled resident (Resident #1) reviewed for resident assessment, the facility failed to complete a quarterly assessment in a timely manner.

Fines and payment denials

DatePenaltyAmount or length
February 19, 2026Fine $19,122

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeConnecticutUnited States
All nursing staff (RN, LPN and aides)3.983.733.86
Registered nurses0.540.690.69
All nursing staff on weekends3.663.373.42
Nurse aides2.37
Licensed practical nurses1.07
Nursing staff turnover (share who left in a year)21.4%37.4%45.8%
Registered nurse turnover27.8%38.6%42.9%
Administrators who left0

CMS expects 4.41 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.10 on weekdays and 3.66 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.92 in April to June 2025 to 3.98 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.980.544.103.66 0.0%0 of 90115
Oct to Dec 20253.930.504.073.59 0.0%0 of 92115
Jul to Sep 20253.920.524.073.55 0.2%0 of 92116
Apr to Jun 20253.920.454.053.59 0.2%0 of 91115
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Connecticut, Jan to Mar 20263.660.613.803.316.0%1.3% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Connecticut

JobMedianMiddle halfEmployed
Connecticut, all employers
CNAs (nursing assistants)$21.53$20.14 to $22.6821,380
LPNs and LVNs$35.43$32.05 to $36.948,540
Registered nurses$49.39$41.40 to $58.5840,110
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Milford Health and Rehabilitation Center. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeConnecticutUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
9.817.913.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.31.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.73.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.91.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
15.716.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.74.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
24.917.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
22.124.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
5.310.812.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.62.11.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.21.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Milford Health and Rehabilitation Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (62.7% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

62.7% this home

Better than the national rate

US median of homes 51.5% · Connecticut: 75 better, 2 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 457 eligible stays.

Potentially preventable readmissions

9.3% this home

No different from the national rate

US median of homes 10.7% · Connecticut: 0 better, 3 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 408 eligible stays.

Infections that led to a hospital stay

7.7% this home

No different from the national rate

US median of homes 7.1% · Connecticut: 0 better, 2 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 308 eligible stays.

Self-care and mobility at discharge

44.8% this home

Median of homes: Connecticut58.9% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 125 residents counted.

Falls with major injury

0.3% this home

Median of homes: Connecticut0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 313 residents counted.

New or worsened pressure ulcers

1.9% this home

Median of homes: Connecticut1.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 313 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Connecticut100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 4 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: MILFORD HEALTH CARE CENTER,INC.. CMS links this home to National Health Care Associates, a group of 42 nursing homes averaging 3.2 stars overall.

NameRoleTypeShareSince
Marvin Ostreicher Family Trust 20125% or greater direct ownership interestOrganization25%09/10/2021
Senga Trust5% or greater direct ownership interestOrganization50%11/30/2020
Susan Ostreicher Family Trust 20125% or greater direct ownership interestOrganization25%09/10/2021
Zitter, Agnes5% or greater indirect ownership interestIndividual50%11/30/2020
Wallak, JoanneW-2 managing employeeIndividual07/21/2014
Ostreicher, MarvinCorporate directorIndividual01/07/2010
Zitter, AgnesCorporate directorIndividual01/07/2010
Ostreicher, MarvinCorporate officerIndividual01/07/2010
Zitter, AgnesCorporate officerIndividual01/07/2010

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on February 19, 2026: "Provide enough food/fluids to maintain a resident's health."
  2. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on June 16, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on June 4, 2024: "Notify the appropriate authorities when residents with MD or ID services has a significant change in condition."
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 19, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."

Other nursing homes nearby

Connecticut contacts for a concern about a nursing home

These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.

Common questions

What is Milford Health and Rehabilitation Center's Medicare star rating?
CMS rates Milford Health and Rehabilitation Center 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Milford Health and Rehabilitation Center get at its last inspection?
7 health deficiencies at the standard inspection on February 19, 2026. The Connecticut average is 13.4.
Has Milford Health and Rehabilitation Center been fined?
Yes. CMS lists 1 fine totaling $19,122 in the last three years.
Does Milford Health and Rehabilitation Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Milford Health and Rehabilitation Center?
CMS lists 9 owners and managers, and links the home to National Health Care Associates. Legal business name: MILFORD HEALTH CARE CENTER,INC..

Sources

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