Neighbors - Central Neighborhood (the)
2901 Forbes Ave, Menomonie, WI 54751 · Dunn County · (715) 232-2661
45 certified beds, about 31 residents a day · Government - County · Medicare and Medicaid since 1989
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
5 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525433 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 19, 2025, inspectors cited 5 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
None of its 6 health citations since January 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.30 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.10 of those hours.
29.7% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
001/23
103/24
506/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 6 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
3D
1E
2F
Potential for minimal harm
0A
0B
0C
June 19, 2025Standard inspection · 5 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. This had potential to affect all 25 residents (R). -The facility did not have an accurate and complete infection surveillance process in place for months of January 2025-May 2025, including Influenza A outbreak in February 2025.
- F Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on interview, the facility failed to ensure the Infection Preventionist (IP) is trained in special education and training in infection prevention and control. This has the potential to affect all 25 residents. This is evidenced by: Surveyor did not find Director of Nursing (DON) B's training completed for Infection Control (IC). On 06/19/25 at 10:52 AM, Surveyor interviewed DON B and asked for Infection Control certification. DON B was confused by certification form to print and asked Surveyor to show DON B on DON B's computer which certification module Surveyor needed printed. Surveyor observed on DON B's computer that Post Assessment for training for infection control from the Center Disease Control (CDC) was not completed. DON B reported to Surveyor DON B was unaware there was a post assessment to complete before practicing as Infection Preventionist (IP). [...]
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview, medical record review and facility document review, the facility did not have a comprehensive system for ensuring residents received pneumococcal immunizations, for 4 of 5 sampled residents, (R). (R20, R10, R18 and R13) This is evidenced by: The CDC Pneumococcal Vaccine Timing for Adults reads, in part: Administer 1 dose of PCV13 at least 1 year after the most recent pneumococcal vaccine dose. Administer a second dose of PPSV23 at least 8 weeks after PCV13 and at least 5 years after the previous dose of PPSV23 . Facility policy titled, Pneumococcal Vaccine, dated reviewed 06/16/23, states in part, .Facility will provide an infection control environment that supports a decrease in the likelihood of pneumococcal illness with our residents. Procedure: 2. Identify residents in need of first, or final dose of PPV if five or more years have elapsed since previous dose. [...]
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews and record reviews, the facility did not ensure 1 of 2 residents (R174) reviewed for at risk of Pressure Injury (PI) development received the necessary treatment and services to prevent new pressure injuries from developing. - R174 is moderate risk for the development of PIs and developed a stage 2 PI after admission into facility. This is evidenced by: Example 1 According to the National Pressure Injury Advisory Panel (NPIAP) 2019, page 115, . Repositioning and mobilizing individuals is an important component in the prevention of pressure injuries. The underlying cause and formation of pressure injuries is multifaceted; however, by definition, pressure injuries cannot form without loading, or pressure, on tissue. [...]
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on the interview and record review, the facility did not establish an Infection Prevention and Control Program (IPCP) which must include, at a minimum, the following elements: An Antibiotic Stewardship Program that includes antibiotic use protocols and a system to monitor antibiotic use. This has the potential to affect 1 of 1 residents (R) reviewed. (R5) The facility did not ensure the standard of practice for infection surveillance and treatment, and McGeer's criteria were being utilized in the facility's antibiotic stewardship program for R5. This is evidenced by: Facility policy titled, Antibiotic Stewardship, dated reviewed in 2012, states in part, .Procedure: #5. Tracking a. IP will be responsible for infection surveillance and MDRO tracking. b. IP will collect and review data such as: i. Type of antibiotic ordered, route of administration, antibiotic costs iii. [...]
March 27, 2024Standard inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility did not develop a comprehensive person-centered care plan for the diagnosis of Congestive Heart Failure (CHF) with the use of a diuretic for 1 of 12 residents (R) R5 reviewed for care plans. This is evidenced by: R5 was admitted to the facility on [DATE] with a diagnosis of chronic diastolic congestive heart failure, hypertensive heart, chronic kidney disease with heart failure, chronic obstructive pulmonary disease, chronic respiratory failure with hypoxia, type 2 diabetes mellitus, and narcolepsy. R5's Minimum Data Set (MDS) assessment, completed on 02/26/24, confirmed R5 scored 15 during a Brief Interview for Mental Status (BIMS), indicating intact cognition. Record review identified a CHF/respiratory assessment completed weekly from 11/15/23 to 03/20/24. [...]
January 18, 2023Standard inspection · 0 citations
Fire safety inspections
4 fire safety citations on file: 3 on June 19, 2025, 1 on March 27, 2024.
Every fire safety citation4 citations
- E Have power receptacles that are properly grounded.
- E Meet requirements for the use of electrical equipment.
- D Inspect, test, and maintain automatic sprinkler systems.
- E Have restrictions on the use of highly flammable decorations.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.30 | 4.21 | 3.86 |
| Registered nurses | 1.10 | 0.99 | 0.69 |
| All nursing staff on weekends | 3.88 | 3.77 | 3.42 |
| Nurse aides | 2.64 | ||
| Licensed practical nurses | 0.57 | ||
| Nursing staff turnover (share who left in a year) | 29.7% | 46.9% | 45.8% |
| Registered nurse turnover | 27.3% | 39.7% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.36 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.47 on weekdays and 3.88 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 36.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.33 in April to June 2025 to 4.30 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.30 | 1.10 | 4.47 | 3.88 | 36.1% | 0 of 90 | 31 |
| Oct to Dec 2025 | 5.00 | 1.10 | 5.17 | 4.56 | 38.7% | 0 of 92 | 28 |
| Jul to Sep 2025 | 5.22 | 1.36 | 5.45 | 4.60 | 34.2% | 0 of 92 | 26 |
| Apr to Jun 2025 | 5.33 | 1.41 | 5.50 | 4.91 | 28.5% | 0 of 91 | 24 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.3 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 5.5 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.1 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.7 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.6 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 28.4 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.1 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 20.0 | 15.8 | 15.4 |
Owners and operators
Legal business name: COUNTY OF DUNN.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| County of Dunn | 5% or greater direct ownership interest | Organization | 100% | 05/18/2010 |
| McCullough, Kelly | Managing control - governing body | Individual | 04/01/2022 | |
| County of Dunn | Operational/managerial control | Organization | 01/01/2021 | |
| Hansen, Jane | Operational/managerial control | Individual | 01/01/2020 | |
| Korpela, Kristin | Operational/managerial control | Individual | 01/01/2020 | |
| Meyer, Carmen | Operational/managerial control | Individual | 01/01/2013 | |
| Phillips, Michael | Operational/managerial control | Individual | 01/01/2020 | |
| County of Dunn | Adp of the SNF | Organization | NO DATE PROVIDED | |
| Hansen, Jane | Adp of the SNF | Individual | 01/01/2020 | |
| Korpela, Kristin | Adp of the SNF | Individual | 01/01/2020 | |
| Meyer, Carmen | Adp of the SNF | Individual | 01/01/2020 | |
| Phillips, Michael | Adp of the SNF | Individual | 02/06/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on June 19, 2025: "Provide and implement an infection prevention and control program."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on June 19, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on March 27, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
Other nursing homes nearby
- Neighbors - East Neighborhood (the) Menomonie, 0.1 mi · 4 of 5 stars · 13 citations
- Neighbors - West Neighborhood (the) Menomonie, 0.1 mi · 5 of 5 stars · 13 citations
- American Lutheran Home-Menomonie Menomonie, 1.6 mi · 5 of 5 stars · 5 citations
- Glenhaven Glenwood City, 17.8 mi · 3 of 5 stars · 33 citations
- Dove Healthcare - West Eau Claire Eau Claire, 18.1 mi · 4 of 5 stars · 21 citations
- Spring Valley Health and Rehab Center Spring Valley, 18.9 mi · 1 of 5 stars · 37 citations
- Park View Home Woodville, 20.1 mi · 5 of 5 stars · 7 citations
- Grace Lutheran Communities - River Pines Altoona, 22.2 mi · 4 of 5 stars · 7 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Neighbors - Central Neighborhood (the)'s Medicare star rating?
- CMS rates Neighbors - Central Neighborhood (the) 4 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Neighbors - Central Neighborhood (the) get at its last inspection?
- 5 health deficiencies at the standard inspection on June 19, 2025. The Wisconsin average is 9.5.
- Has Neighbors - Central Neighborhood (the) been fined?
- CMS lists no fines in the last three years.
- Does Neighbors - Central Neighborhood (the) accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Neighbors - Central Neighborhood (the)?
- CMS lists 12 owners and managers. Legal business name: COUNTY OF DUNN.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.