Home / Massachusetts / North Billerica
New England Pediatric Care
78 Boston Road, North Billerica, MA 01862 · Middlesex County · (978) 667-5123
80 certified beds, about 75 residents a day · Non profit - Corporation · Medicare and Medicaid since 2023
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225785 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 1, 2026, inspectors cited 0 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 5 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 8.11 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 1.29 of those hours.
30.7% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 5 health citations on file.
April 1, 2026Standard inspection · 0 citations
March 20, 2025Standard inspection · 2 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on interview and observations, the facility failed to ensure a homelike environment for two of two resident occupied floors. Specifically, the facility failed to ensure ceilings, walls, and furniture were undamaged and/or clean. Findings Include: Review of facility policy titled Family/ Psychosocial admission Policy Guide, dated as reviewed 3/19/25, indicated the following: -In accordance with the Individuals with Disabilities Education Act (IDEA) [The facility] strives to create the least restrictive environment for our residents that meets their individual needs. Our goal is to provide all residents and their families with a homelike environment while supporting their physical and psychosocial wellbeing. -Procedure: Parents are encouraged to make their child's living area as homelike as possible. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review, interview and observation, the facility failed to ensure it followed the physician order for elbow protectors for one Resident (#31) out of 18 sampled residents.
April 9, 2024Standard inspection · 2 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview, the facility failed to follow the plan of care for one Resident #44, out of a total sample of 21 residents. Specifically, the facility provided Resident #44 with a toy that was not deemed safe, resulting in Resident #44 coughing on a piece of the toy.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review and interview, the facility failed to prevent a choking incident for one Resident (#44), specifically the Resident choked on a piece of foam toy, out of a total sample of 21 residents.
September 27, 2023Complaint inspection · 1 citation
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on records reviewed and interviews, for three of six sampled employee personnel files, (Nurse #1, Nurse #2 and Nurse #3), who consistently worked full time hours at the Facility and were assigned to provide care for residents whose code status' were full code (if a person's heart stopped beating and/or they stopped breathing all resuscitation processes would be provided), the Facility failed to ensure nursing staff had current certifications in Cardiopulmonary Resuscitation (CPR).
Fire safety inspections
17 fire safety citations on file: 7 on April 1, 2026, 9 on March 20, 2025, 1 on April 9, 2024.
Every fire safety citation17 citations
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Have an enclosure around a vertical opening shaft.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Have an enclosure around a vertical opening shaft.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Provide a written emergency evacuation plan.
- F Meet requirements for the installation and maintenance of electrical systems.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Have simulated fire drills held at unexpected times.
- F Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 8.11 | 3.86 | 3.86 |
| Registered nurses | 1.29 | 0.65 | 0.69 |
| All nursing staff on weekends | 6.37 | 3.48 | 3.42 |
| Nurse aides | 4.54 | ||
| Licensed practical nurses | 2.28 | ||
| Nursing staff turnover (share who left in a year) | 30.7% | 38.2% | 45.8% |
| Registered nurse turnover | 33.3% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 6.66 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 8.81 on weekdays and 6.37 on weekends, 28% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 7.64 in April to June 2025 to 8.11 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 8.11 | 1.29 | 8.81 | 6.37 | 0.0% | 0 of 90 | 75 |
| Oct to Dec 2025 | 8.17 | 1.34 | 8.79 | 6.60 | 0.0% | 0 of 92 | 73 |
| Jul to Sep 2025 | 7.63 | 1.22 | 8.26 | 6.03 | 0.0% | 0 of 92 | 77 |
| Apr to Jun 2025 | 7.64 | 1.19 | 8.24 | 6.13 | 0.0% | 0 of 91 | 75 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.9 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.0 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.6 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 0.0 | 21.4 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.8 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.5 | 1.5 | 1.8 |
Owners and operators
Legal business name: NEW ENGLAND LONG-TERM CARE INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Tufts-Medical Center, Parent Inc. | 5% or greater direct ownership interest | Organization | 100% | 11/15/1985 |
| Tufts Medical Center Parent Inc | 5% or greater indirect ownership interest | Organization | 100% | 10/01/2014 |
| Mazerall, Lauren | W-2 managing employee | Individual | 09/07/2021 | |
| McDonald, John | W-2 managing employee | Individual | 09/24/2014 | |
| Agba, Chibueze | Corporate director | Individual | 08/17/2009 | |
| McDonald, John | Corporate director | Individual | 06/11/1998 | |
| Weinstein, Jeffrey | Corporate director | Individual | 06/16/2003 | |
| Zane, Ellen | Corporate director | Individual | 01/26/2004 | |
| Mazerall, Lauren | Corporate officer | Individual | 09/07/2021 | |
| Tufts-Medical Center, Parent Inc. | Operational/managerial control | Organization | 11/15/1985 | |
| Mazerall, Lauren | Operational/managerial control | Individual | 09/07/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on March 20, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on March 20, 2025: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on April 9, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on September 27, 2023: "Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being."
Other nursing homes nearby
- Life Care Center of Merrimack Valley Billerica, 0 mi · 2 of 5 stars · 27 citations
- Sunny Acres Skilled Nursing and Rehabilitation Ctr Chelmsford, 1.4 mi · 4 of 5 stars · 23 citations
- Vantage at Lowell LLC Lowell, 2.7 mi · 2 of 5 stars · 39 citations
- Blaire House of Tewksbury Tewksbury, 3.1 mi · 1 of 5 stars · 70 citations
- Regalcare at Lowell Lowell, 3.4 mi · 1 of 5 stars · 29 citations
- Palm Springs Post Acute Chelmsford, 3.7 mi · 2 of 5 stars · 25 citations
- Care One at Lowell Lowell, 4.1 mi · 3 of 5 stars · 27 citations
- Fairhaven Healthcare Center Lowell, 4.4 mi · 2 of 5 stars · 44 citations
Common questions
- What is New England Pediatric Care's Medicare star rating?
- CMS rates New England Pediatric Care 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did New England Pediatric Care get at its last inspection?
- 0 health deficiencies at the standard inspection on April 1, 2026. The Massachusetts average is 6.8.
- Has New England Pediatric Care been fined?
- CMS lists no fines in the last three years.
- Does New England Pediatric Care accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns New England Pediatric Care?
- CMS lists 11 owners and managers. Legal business name: NEW ENGLAND LONG-TERM CARE INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.