Norway Center for Health & Rehabilitation, LLC
29 Marion Ave, Norway, ME 04268 · Oxford County · (207) 743-7075
42 certified beds, about 38 residents a day · For profit - Corporation · Medicare and Medicaid since 1993
CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 205097 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 24, 2025, inspectors cited 6 health deficiencies (the Maine average is 10.8, the national average 9.2).
None of its 10 health citations since June 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.31 hours per resident per day, against 4.34 across Maine and 3.86 nationally. Registered nurses accounted for 1.36 of those hours.
34.1% of nursing staff left within the year CMS measured (Maine average 46.7%).
CMS links it to National Health Care Associates, an affiliated group of 42 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
306/21
102/23
604/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
4D
5E
1F
Potential for minimal harm
0A
0B
0C
April 24, 2025Standard inspection, Complaint inspection · 6 citations
- F Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on record reviews, interviews, and the Payroll Based Journal Report (PPJ), the facility failed to ensure sufficient direct care staff were scheduled and on duty to meet the needs of residents for 1 of 4 quarters reviewed for weekend staffing (9/1/24 through 12/31/24).
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and review of the Culinary Services: Storage of Food & Supplies Policy and Procedure, revised 2/2022, the facility failed to ensure the kitchen was maintained in a clean and sanitary manner for a hood, ceiling lights, a ceiling vent, and the walk-in refrigerator door; and failed to ensure foods were labeled and dated in a walk-in freezer for 1 of 1 kitchen tour for 1 of 1 day of survey (4/22/25).
- E Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Inspectors wroteBased on interviews and record reviews, the facility failed to implement and maintain an effective training program for nursing staff contracted through the Clipboard Application (App), and NURSA App in the areas of dementia care, resident rights, neglect training by failing to ensure contracted Clipboard/NURSA Professionals (Users) completed training prior to independently providing services to residents for 3 of 3 contracted staff reviewed during a complaint investigation.( Staff #1,# 2, & # 4).
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations and interviews, the facility failed to provide personal hygiene for 1 of 1 resident reviewed for Activities of Daily Living (ADL) (Resident #26).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interviews, the facility failed to obtain provider orders for the maintenance and monitoring of a pacemaker. In addition, the facility failed to initiate goals and interventions necessary for the presence of a pacemaker for 1 of 13 care plans (Resident #34).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, record reviews, interviews, the facility failed to provide a sanitary environment to help prevent the development and transmission of disease and infection related to respiratory care for 1of 1 resident reviewed for respiratory care (Resident #34).
February 15, 2023Standard inspection · 1 citation
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on record review and interview the facility failed to provide respiratory services as directed by physician orders related to nebulizer administration with monitoring for 1 of 3 residents reviewed who received nebulizer medications (Resident #27).
June 10, 2021Standard inspection · 3 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interview, the facility failed to adequately provide housekeeping and maintenance services necessary to maintain the building in good repair and sanitary conditions on 1 of 2 wings ( C wing), the laundry room, the handicap bathroom, and the employee/public bathroom for 1 of 1 Environmental tours (6/10/2021).
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and interview, the facility failed to ensure the kitchen was maintained in a clean and sanitary manner for the food disposal, the wall air conditioner, the wall exhaust fan, the floors, and failed to label and date foods in the walk-in freezer for 1 of 1 kitchen tours on 1 of 3 days of survey. (6/7/2021)
- E Dispose of garbage and refuse properly.
Inspectors wroteBased on observations and interviews, the facility failed to maintain the garbage storage area in a condition to prevent the harborage and feeding of pests on 2 of 4 days of survey. (6/7/2021 and 6/10/2021)
Fire safety inspections
14 fire safety citations on file: 4 on April 24, 2025, 2 on February 15, 2023, 8 on June 10, 2021.
Every fire safety citation14 citations
- D Have exits that are accessible at all times.
- D Have properly located and lighted "Exit" signs.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Have proper medical gas storage and administration areas.
- D Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
- C Meet requirements for the installation and maintenance of electrical systems.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install corridor and hallway doors that block smoke.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Meet other general requirements that are deficient.
- D Meet requirements for the use of electrical equipment.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Maine | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.31 | 4.34 | 3.86 |
| Registered nurses | 1.36 | 1.05 | 0.69 |
| All nursing staff on weekends | 3.85 | 3.92 | 3.42 |
| Nurse aides | 2.76 | ||
| Licensed practical nurses | 0.19 | ||
| Nursing staff turnover (share who left in a year) | 34.1% | 46.7% | 45.8% |
| Registered nurse turnover | 23.1% | 40.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.28 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.50 on weekdays and 3.85 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.10 in April to June 2025 to 4.31 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.31 | 1.36 | 4.50 | 3.85 | 7.3% | 0 of 90 | 38 |
| Oct to Dec 2025 | 4.27 | 1.44 | 4.44 | 3.83 | 5.1% | 0 of 92 | 38 |
| Jul to Sep 2025 | 4.07 | 1.29 | 4.26 | 3.61 | 3.3% | 0 of 92 | 38 |
| Apr to Jun 2025 | 4.10 | 1.31 | 4.28 | 3.66 | 0.7% | 0 of 91 | 38 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Maine, Jan to Mar 2026 | 4.35 | 1.06 | 4.52 | 3.95 | 9.2% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Maine | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 3.9 | 24.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.0 | 4.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.8 | 25.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.0 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 16.4 | 20.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 17.6 | 20.8 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.2 | 16.1 | 12.0 |
Owners and operators
Legal business name: VK NORWAY LLC. CMS links this home to National Health Care Associates, a group of 42 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Vk Health Facilities LLC | Direct ownership interest | Organization | 01/28/2013 | |
| Marvin Ostreicher Family Trust 2012 | Indirect ownership interest | Organization | 01/28/2013 | |
| Meridian Capital Foundation | Indirect ownership interest | Organization | 01/28/2013 | |
| Mso Associates LLC | Indirect ownership interest | Organization | 01/28/2013 | |
| Susan Ostreicher Family Trust 2012 | Indirect ownership interest | Organization | 01/28/2013 | |
| Ventas Nhv Fund | Indirect ownership interest | Organization | 01/28/2013 | |
| Bokow, Barry | Indirect ownership interest | Individual | 01/28/2013 | |
| David, Albert | Indirect ownership interest | Individual | 01/28/2013 | |
| Geffner, Ira | Indirect ownership interest | Individual | 01/28/2013 | |
| Gluck, Robert | Indirect ownership interest | Individual | 01/28/2013 | |
| Lobell, Jonah | Indirect ownership interest | Individual | 01/28/2013 | |
| Lowinger, Ben | Indirect ownership interest | Individual | 01/28/2013 | |
| Lowinger, Joseph | Indirect ownership interest | Individual | 01/28/2013 | |
| Ostreicher, David | Indirect ownership interest | Individual | 01/28/2013 | |
| Ostreicher, Marc | Indirect ownership interest | Individual | 01/28/2013 | |
| Ostreicher, Marvin | Indirect ownership interest | Individual | 01/28/2013 | |
| Ostreicher, Susan | Indirect ownership interest | Individual | 01/28/2013 | |
| Schoor, Kalman | Indirect ownership interest | Individual | 01/28/2013 | |
| Shaya-Mograby, Moshe | Indirect ownership interest | Individual | 01/28/2013 | |
| Steg, Yitzchok | Indirect ownership interest | Individual | 01/28/2013 | |
| Weinstock, Abraham | Indirect ownership interest | Individual | 01/28/2013 | |
| Ostreicher, Marvin | Corporate director | Individual | 01/28/2013 | |
| Bokow, Barry | Operational/managerial control | Individual | 07/01/2016 | |
| Gilmartin, Thomas | Operational/managerial control | Individual | 07/01/2016 | |
| Roseberry, Nathan | Operational/managerial control | Individual | 09/27/2021 | |
| Ventura, Jose | Operational/managerial control | Individual | 06/01/2025 | |
| Barry Bokow 2012 Family Trust | Adp of the SNF | Organization | 01/28/2013 | |
| Bpb Ventures LLC | Adp of the SNF | Organization | 01/28/2013 | |
| Cedar Hill Ng Trust | Adp of the SNF | Organization | 05/14/2025 | |
| Impact Health PC | Adp of the SNF | Organization | 06/01/2025 | |
| Juniper Ng Trust | Adp of the SNF | Organization | 05/14/2025 | |
| National Health Care Associates Inc | Adp of the SNF | Organization | 01/28/2013 | |
| Oak Drive Ng Trust | Adp of the SNF | Organization | 05/14/2025 | |
| Preferred Professional Services LLC | Adp of the SNF | Organization | 01/28/2013 | |
| Preferred Therapy Solutions LLC | Adp of the SNF | Organization | 01/28/2013 | |
| Rolling Hill Ng Trust | Adp of the SNF | Organization | 05/14/2025 | |
| Almeida, Elizabeth | Adp of the SNF | Individual | 01/28/2013 | |
| Bokow, Barry | Adp of the SNF | Individual | 07/01/2016 | |
| Bokow, Michael | Adp of the SNF | Individual | 09/30/2015 | |
| Gilmartin, Thomas | Adp of the SNF | Individual | 07/01/2016 | |
| Lopiansky, Rebecca | Adp of the SNF | Individual | 05/14/2025 | |
| Ostreicher, David | Adp of the SNF | Individual | 05/14/2025 | |
| Ostreicher, Marc | Adp of the SNF | Individual | 05/14/2025 | |
| Ostreicher, Marvin | Adp of the SNF | Individual | 01/28/2013 | |
| Ostreicher, Susan | Adp of the SNF | Individual | 01/28/2013 | |
| Roseberry, Nathan | Adp of the SNF | Individual | 07/30/2025 | |
| Steg, Shayna | Adp of the SNF | Individual | 05/14/2025 | |
| Ventura, Jose | Adp of the SNF | Individual | 07/14/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on April 24, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on April 24, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on April 24, 2025: "Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on April 24, 2025: "Develop, implement, and/or maintain an effective training program for all new and existing staff members."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.85 hours per resident per day, below the Maine average of 3.92.
Other nursing homes nearby
- Market Square Health Care Center, LLC South Paris, 1.6 mi · 1 of 5 stars · 47 citations
- Maine Veterans Home - So Paris South Paris, 3.3 mi · 5 of 5 stars · 10 citations
- Clover Health Care Auburn, 16.5 mi · 1 of 5 stars · 54 citations
- Odd Fellows Health Care Center Auburn, 16.9 mi · 3 of 5 stars · 24 citations
- Montello Manor Lewiston, 17.8 mi · 1 of 5 stars · 49 citations
- St. Mary's D'youville Pavilion Lewiston, 18 mi · 1 of 5 stars · 28 citations
- Russell Park Rehabilitation & Living Center Lewiston, 18.1 mi · 1 of 5 stars · 44 citations
- Pinnacle Health & Rehab Canton Canton, 19.6 mi · 2 of 5 stars · 31 citations
Maine contacts for a concern about a nursing home
These are the official offices in Maine. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Maine DHHS Division of Licensing and Certification, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Maine Long-Term Care Ombudsman Program, (800) 499-0229. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Maine DLC Licensed Provider Search, where Maine publishes its own records on licensed homes.
Common questions
- What is Norway Center for Health & Rehabilitation, LLC's Medicare star rating?
- CMS rates Norway Center for Health & Rehabilitation, LLC 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Norway Center for Health & Rehabilitation, LLC get at its last inspection?
- 6 health deficiencies at the standard inspection on April 24, 2025. The Maine average is 10.8.
- Has Norway Center for Health & Rehabilitation, LLC been fined?
- CMS lists no fines in the last three years.
- Does Norway Center for Health & Rehabilitation, LLC accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Norway Center for Health & Rehabilitation, LLC?
- CMS lists 48 owners and managers, and links the home to National Health Care Associates. Legal business name: VK NORWAY LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.