Otterbein North Shore
9400 North Shore Blvd, Lakeside, OH 43440 · Ottawa County · (419) 798-8203
20 certified beds, about 19 residents a day · Non profit - Corporation · Medicare and Medicaid since 2007
CMS high performing icon Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
5 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 366358 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 27, 2026, inspectors cited 7 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 21 health citations since March 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.80 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 1.70 of those hours.
53.1% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Otterbein Seniorlife, an affiliated group of 20 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
303/23
206/24
804/25
109/25
703/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
15D
1E
2F
Potential for minimal harm
0A
2B
1C
March 27, 2026Standard inspection, Complaint inspection · 7 citations · risk-based survey (a shorter visit CMS gives only to higher performing homes)
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on medical record review, review of the nurse and staff report sheet, staff interview, and review of the facility policy the facility failed to ensure correct advanced directives were in the medical chart and on the nurse and staff report sheet. This affected one (Resident #7) of one resident reviewed for advanced directives. The facility census was 19.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the medical record, staff interview, and policy review, the facility failed to notify the physician and resident representative of changes in condition. This affected one (#26) of one resident reviewed for change in condition. The facility census was 19.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on review of the medical record, interview, and policy review, the facility failed to ensure skin breakdown was timely identified and reported. Additionally, the facility failed to ensure weekly wound evaluations and weekly skin assessments were completed. This affected one (#4) of one resident reviewed for pressure ulcers. The facility identified three residents with pressure ulcers. The facility census was 19.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, medical record review, and staff interview, the facility failed to ensure nutritional supplements were provided as ordered. This affected two (#11,14) of four residents reviewed for nutrition. The facility identified 16 residents as receiving nutritional supplements. The facility census was 19.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on review of the medical record, staff interview, and policy review, the facility failed to ensure residents were administered medications per physician orders. This affected three (#26, #27, #13) of five residents reviewed for medication administration. The facility census was 19.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on review of the medical record, staff interview, and policy review, the facility failed to ensure residents were free of significant medications errors. This affected three (#26, #27, #13) of five residents reviewed for medication administration. The facility census was 19.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, medical record review, staff interview, and review of the facility policy the facility failed to ensure proper personal protective equipment (PPE) was worn during care for a resident on enhanced barrier precautions (EBP). This affected one (Resident #18) resident reviewed for EBP. The facility identified four residents on EBP precautions. The census was 19.
September 22, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review, observation, staff interviews, and review of the manufacturer's instructions for the facility's mechanical lift, the facility failed to ensure resident safety when using the mechanical lift for transfers. This affected one (Resident #501) of two residents reviewed for the use of mechanical lifts. The facility census was 15.
April 17, 2025Standard inspection · 8 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and review of the facility policies, the facility failed to ensure food items were stored, labeled and dated and ensure refrigerators and freezers did not contain expired food items. This had the potential to affect all 17 residents who received food from the facility kitchens. The facility census was 17.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on medical record review, observations, and staff interviews, the facility failed to ensure the call lights were within the resident's reach. This affected one (Resident #1) of one resident reviewed for call lights. The facility census was 17.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on medical record review and staff interview, the facility failed to develop a care plan for dehydration for a resident who was at risk and a history for dehydration. This affected one (Resident #2) of one resident reviewed for hospitalization. The facility census was 17.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on medical record review and staff interview, the facility failed to ensure a resident who was on a stool softener daily received the care and services related to absence of bowel movements for six days in a row. This affected one (Resident #6) of five residents reviewed for unnecessary medications. The facility census was 17.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on medical record review, observations, and staff interviews, the facility failed ensure there was a policy and procedure and staff were in knowledgeable on reverse isolation the physician ordered due to the resident being immunocompromised (at increased risk for infection). This affected one (Resident #13) of one resident reviewed for reverse isolation. The facility census was 17.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on medical record review, staff interviews, and review of facility policy, the facility failed to offer annual influenza immunizations to the residents during the 2024-2025 influenza season. This affected two (#1 and #6) of five residents reviewed for immunizations. The facility census was 17.
- B Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Inspectors wroteBased on observation and staff interview, the facility failed to ensure all required postings were displayed in the facility in a manner which was accessible to all residents. This affected all 10 (#1, #2, #5, #6, #8, #9, #10, #11, #171, and #172) residents who resided in the Cornerstone Cottage. The facility census was 17.
- B Post nurse staffing information every day.
Inspectors wroteBased on observation and staff interview, the facility failed to ensure nurse staffing information was posted as required. This affected all 10 (#1, #2, #5, #6, #8, #9, #10, #11, #171, and #172) residents who resided in the Cornerstone Cottage. The facility census was 17.
June 17, 2024Complaint inspection · 2 citations
- F Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on the review of the facility's Payroll-Based Journal (PBJ) Staffing Data Report, staffing schedule, staff time sheets, and staff interview, the facility failed to submit accurate information in the PBJ in the first quarter of 2024. This had the potential to affect all residents. The facility census was 17.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on review of the Self-Reported Incident (SRI), medical record review, staff interview and review of the facility policy, the facility failed to implement their policy and ensure staff accused of physical abuse were removed from the facility and put on leave during the investigation. This affected one (#10) of four residents reviewed for abuse. The facility census was 17.
March 23, 2023Standard inspection · 3 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, medical record review, staff interview, and review of facility policy, the facility failed to ensure a resident who was on contact isolation had proper signage posted and personal protective equipment available. This affected one (Resident #117) of one resident reviewed for transmission based precautions and had the potential to affect the other seven residents (#2, #12, #14, #118, #119, #120, and #121) who resided in the home. The facility census was 18.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, medical record review, staff interview, and review of facility policy, the facility failed to ensure a resident's tube feeding was administered at the rate ordered by the physician. This affected one (Resident #117) of one reviewed for tube feeding. The facility identified one resident who received tube feeding. The facility census was 18.
- C Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on review of Quality Assurance (QA) meeting attendance records, staff interview and policy review, the facility failed to ensure required staff members were in attendance at the quarterly QA meetings. This had the potential to affect all 18 residing in the facility.
Fire safety inspections
17 fire safety citations on file: 1 on March 27, 2026, 10 on April 17, 2025, 6 on March 23, 2023.
Every fire safety citation17 citations
- F Have simulated fire drills held at unexpected times.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Have simulated fire drills held at unexpected times.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F Have a battery powered remote alarm panel in a location accessible by operating personnel.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Install proper backup exit lighting.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Provide a written emergency evacuation plan.
- F Have proper medical gas storage and administration areas.
- E Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.80 | 3.69 | 3.86 |
| Registered nurses | 1.70 | 0.64 | 0.69 |
| All nursing staff on weekends | 4.35 | 3.28 | 3.42 |
| Nurse aides | 3.04 | ||
| Licensed practical nurses | 0.05 | ||
| Nursing staff turnover (share who left in a year) | 53.1% | 48.7% | 45.8% |
| Registered nurse turnover | 37.5% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.95 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.98 on weekdays and 4.35 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.7% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.55 in April to June 2025 to 4.80 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.80 | 1.70 | 4.98 | 4.35 | 2.7% | 0 of 90 | 19 |
| Oct to Dec 2025 | 5.15 | 1.91 | 5.33 | 4.66 | 2.1% | 0 of 92 | 18 |
| Jul to Sep 2025 | 5.42 | 1.95 | 5.65 | 4.83 | 7.5% | 0 of 92 | 17 |
| Apr to Jun 2025 | 5.55 | 1.76 | 5.67 | 5.25 | 11.3% | 0 of 91 | 18 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.1 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.5 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.2 | 1.2 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 29.0 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.1 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 16.0 | 12.9 | 12.0 |
Owners and operators
Legal business name: NORTH SHORE RETIREMENT COMMUNITY. CMS links this home to Otterbein Seniorlife, a group of 20 nursing homes averaging 3.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Otterbein Lsc, LLC | 5% or greater direct ownership interest | Organization | 100% | 01/01/2016 |
| Otterbein Home | 5% or greater indirect ownership interest | Organization | 100% | 12/01/2021 |
| Bell, Keb | Managing control - governing body | Individual | 01/01/2024 | |
| Faris, Marilyn | Managing control - governing body | Individual | 01/01/2020 | |
| Johnson, Becky | Managing control - governing body | Individual | 01/01/2023 | |
| Ocke, Scot | Managing control - governing body | Individual | 01/01/2024 | |
| Palmer, Robyn | Managing control - governing body | Individual | 01/01/2023 | |
| Pytlik, Carolyn | Managing control - governing body | Individual | 01/01/2024 | |
| Sibbring, Elizabeth | Managing control - governing body | Individual | 12/01/2021 | |
| App, Lynn | Corporate director | Individual | 07/01/2014 | |
| Green, James | Corporate officer | Individual | 11/21/2005 | |
| Miller, Jason | Corporate officer | Individual | 07/24/2014 | |
| Wilson, Jill | Corporate officer | Individual | 05/01/2009 | |
| Functional Pathways of Tennessee LLC | Operational/managerial control | Organization | 12/01/2018 | |
| Otterbein Home | Operational/managerial control | Organization | 12/01/2021 | |
| App, Lynn | Operational/managerial control | Individual | 12/01/2021 | |
| Bartlett, Victoria | Operational/managerial control | Individual | 12/01/2021 | |
| Bayliff, Becky | Operational/managerial control | Individual | 12/01/2021 | |
| Brownson, William | Operational/managerial control | Individual | 12/01/2021 | |
| Burke, Daniel | Operational/managerial control | Individual | 12/01/2021 | |
| Coleman, Robert | Operational/managerial control | Individual | 12/01/2021 | |
| Fraley, Ralph | Operational/managerial control | Individual | 12/01/2021 | |
| Glosser, Heidi | Operational/managerial control | Individual | 12/01/2021 | |
| Green, James | Operational/managerial control | Individual | 12/01/2021 | |
| Hawkins, Rita | Operational/managerial control | Individual | 01/16/2006 | |
| Hazelbaker, Tomas | Operational/managerial control | Individual | 12/01/2021 | |
| Lenthe, Jennifer | Operational/managerial control | Individual | 08/10/2012 | |
| Pierce, John | Operational/managerial control | Individual | 12/01/2021 | |
| Vonderhaar, Steve | Operational/managerial control | Individual | 12/01/2021 | |
| Baker, Steve | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/04/2025 | |
| Galbut, Abraham | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/04/2025 | |
| Galbut, Daniel | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/06/2025 | |
| Galbut, David | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/04/2025 | |
| Galbut, Eric | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/06/2025 | |
| Galbut, Robert | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/04/2025 | |
| Paritzky, Jonathan | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/04/2025 | |
| Rombro, David | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/04/2025 | |
| Zisek, Todd | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 04/04/2025 | |
| Bell, Keb | Trustee of the SNF | Individual | 01/01/2024 | |
| Faris, Marilyn | Trustee of the SNF | Individual | 01/01/2020 | |
| Johnson, Becky | Trustee of the SNF | Individual | 01/01/2023 | |
| Ocke, Scot | Trustee of the SNF | Individual | 01/01/2024 | |
| Palmer, Robyn | Trustee of the SNF | Individual | 01/01/2023 | |
| Pytlik, Carolyn | Trustee of the SNF | Individual | 01/01/2024 | |
| Sibbring, Elizabeth | Trustee of the SNF | Individual | 12/01/2021 | |
| Functional Pathways of Tennessee LLC | Adp of the SNF | Organization | 04/04/2025 | |
| Otterbein Home | Adp of the SNF | Organization | 12/01/2021 | |
| Polaris Pharmacy Services of Ohio LLC | Adp of the SNF | Organization | 12/01/2018 | |
| Lenthe, Jennifer | Adp of the SNF | Individual | 08/10/2012 | |
| Pierce, John | Adp of the SNF | Individual | 12/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on March 27, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on March 27, 2026: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 4 problems in this area, most recently on March 27, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on March 27, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
Other nursing homes nearby
- Providence Care Center Sandusky, 7.6 mi · 1 of 5 stars · 42 citations
- Ohio Veterans Home Sandusky, 9.1 mi · 4 of 5 stars · 24 citations
- Concord Care and Rehabilitation Center Sandusky, 9.6 mi · 4 of 5 stars · 29 citations
- Edgewood Manor Rehabilitation & Healthcare Center Port Clinton, 9.7 mi · 1 of 5 stars · 42 citations
- Parkvue Health Care Center Sandusky, 10.4 mi · 5 of 5 stars · 15 citations
- The Meadows at Osborn Park Huron, 10.5 mi · 3 of 5 stars · 21 citations
- Admirals Pointe Nursing & Rehabilitation Huron, 12.7 mi · 5 of 5 stars · 9 citations
- Willows at Bellevue Bellevue, 18.6 mi · 5 of 5 stars · 12 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Otterbein North Shore's Medicare star rating?
- CMS rates Otterbein North Shore 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Otterbein North Shore get at its last inspection?
- 7 health deficiencies at the standard inspection on March 27, 2026. The Ohio average is 10.5.
- Has Otterbein North Shore been fined?
- CMS lists no fines in the last three years.
- Does Otterbein North Shore accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Otterbein North Shore?
- CMS lists 50 owners and managers, and links the home to Otterbein Seniorlife. Legal business name: NORTH SHORE RETIREMENT COMMUNITY.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.