Our Lady of Hope Health Center
13700 North Gayton Road, Richmond, VA 23233 · Henrico County · (804) 360-1960
75 certified beds, about 72 residents a day · Non profit - Church related · Medicare and Medicaid since 1996
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495311 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 17, 2026, inspectors cited 9 health deficiencies (the Virginia average is 14.3, the national average 9.2).
None of its 26 health citations since December 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.19 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.40 of those hours.
67.3% of nursing staff left within the year CMS measured (Virginia average 48.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
412/21
505/23
409/23
312/24
904/26
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 26 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
23D
1E
1F
Potential for minimal harm
0A
0B
1C
June 10, 2026Complaint inspection · 1 citation
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on resident interview, staff interviews, facility document review and clinical record review, the facility staff failed to acquire medications for administration for one of nine residents in the survey sample, Resident #103The
April 17, 2026Standard inspection, Complaint inspection · 9 citations
- F Dispose of garbage and refuse properly.
Inspectors wroteBased on observation and staff interview, the facility staff failed to maintain one of one facility dumpster area in a sanitary manner.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, staff interview, and facility document review, it was determined that the facility staff failed to maintain one of one kitchens in a sanitary manner.
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide evidence of required clinical documentation after a resident is transferred to the hospital for one of 37 residents in the survey sample, Resident #75.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, resident interview, staff interview and facility document review, the facility staff failed to follow professional standards of practice for one of eight residents in the medication administration observation and for one of 37 residents in the survey sample, Residents #65 and #78.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on resident interview, staff interviews, facility document review and clinical record review, the facility staff failed to acquire medications for administration for one of nine residents in the survey sample, Resident #103
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on clinical record review, staff interview, and facility document review, it was determined that the facility staff failed to act in a timely manner on the pharmacy medication regimen review for one of 37 residents in the survey sample, Residents #8.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide complete and accurate documentation for two of 37 residents, Resident #78 and #75.
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on clinical record review, staff interview, and facility document review, it was determined the facility staff failed to implement a complete immunization program for two of five record reviews for immunizations, Resident #1 and Resident #12.
- C Post nurse staffing information every day.
Inspectors wroteBased on staff interview, clinical record review and facility document review, it was determined the facility staff failed to post daily staffing for one of four days reviewed.
December 6, 2024Complaint inspection · 3 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to implement the comprehensive care plan for one of eight residents in the survey sample, Resident #6.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to provide care and services to promote healing of a pressure injury for one of eight residents in the survey sample, Resident #6.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to report and follow post fall procedures for one of eight residents in the survey sample, Resident #8.
September 27, 2023Complaint inspection · 4 citations
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined that the facility failed to implement their abuse policy for investigating and reporting an allegation of abuse when reported to the facility staff for one of eight residents in the survey sample, Resident #1.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on staff interview, facility document review and clinical record review, it was determined that the facility failed to report an allegation of abuse to the State Agency for one of eight residents in the survey sample, Resident #1.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on clinical record review, staff interview and facility document review, it was determined the facility staff failed to review and revise the care plan for one of eight residents in the survey sample, Resident #1.
- D Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Inspectors wroteBased on staff interview and clinical record review, it was determined that the physician failed to write, sign and date a progress note during a visit for one of eight residents in the survey sample; Resident #2.
May 3, 2023Standard inspection · 5 citations
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to assess one of 28 residents in the survey sample for self-administration of medication, Resident #41.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on staff interview, clinical record review, and facility documentation review, it was determined that the facility failed to promote and facilitate the resident's right to self-determination by promoting resident's choice in desired bedtime for one of 28 residents in the survey sample, Resident #23.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interview and clinical record review, it was determined that the facility staff failed to maintain an accurate MDS (minimum data set) assessment for one of 28 residents in the survey sample, Resident #29.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview and clinical record review, it was determined that the facility staff failed to develop the comprehensive care plan for one of 28 residents in the survey sample, Resident #29.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review and clinical record review, it was determined that the facility staff failed to secure medications in resident rooms for two of 28 residents in the survey sample, Resident #41 and Resident #35.
December 9, 2021Standard inspection · 4 citations
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, resident interview, clinical record review, facility document review and staff interview, it was determined facility staff failed to review the comprehensive care plan for one of 32 residents in the survey sample, Resident #28. On 11/14/21 Resident #28 sustained a fall. The residents comprehensive care plan was not reviewed or revised to address the residents 11/14/21 fall.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, resident interview, clinical record review, facility document review and staff interview, it was determined facility staff failed to store respiratory equipment in a sanitary manner for two of 32 residents in the survey sample, Resident #28 and Resident #62. The facility staff failed to store nebulizer equipment in a sanitary manner for Resident #28 and failed to store an incentive spirometer in a sanitary manner for Resident #62.
- D Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on staff interview, facility document review, and employee record review, it was determined that the facility staff failed to ensure that training records reviewed included all the required annual training for one of 5 CNA [certified nursing assistant] records reviewed, CNA #1.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, staff interview and facility document review, it was determined the facility staff failed to store, food in accordance with professional standards for food service safety. The facility staff failed to dispose of expired food during the facility task- kitchen observation on 12/7/21 at 9:45 AM.
Fire safety inspections
13 fire safety citations on file: 4 on April 17, 2026, 9 on December 9, 2021.
Every fire safety citation13 citations
- F Have proper medical gas storage and administration areas.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Inspect, test, and maintain automatic sprinkler systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have properly installed electrical wiring and gas equipment.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Have elevators that firefighters can control in the event of a fire.
- D Provide a written emergency evacuation plan.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.19 | 3.76 | 3.86 |
| Registered nurses | 0.40 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.79 | 3.29 | 3.42 |
| Nurse aides | 2.34 | ||
| Licensed practical nurses | 1.44 | ||
| Nursing staff turnover (share who left in a year) | 67.3% | 48.1% | 45.8% |
| Registered nurse turnover | 58.3% | 48.2% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.93 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.35 on weekdays and 3.79 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 11.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.15 in April to June 2025 to 4.19 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.19 | 0.40 | 4.35 | 3.79 | 11.4% | 0 of 90 | 72 |
| Oct to Dec 2025 | 4.13 | 0.49 | 4.29 | 3.70 | 15.7% | 1 of 92 | 71 |
| Jul to Sep 2025 | 4.36 | 0.68 | 4.62 | 3.69 | 18.2% | 1 of 92 | 70 |
| Apr to Jun 2025 | 4.15 | 0.62 | 4.34 | 3.68 | 22.7% | 0 of 91 | 71 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 17.5 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.9 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 8.4 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.0 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.6 | 1.3 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 9.4 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.8 | 14.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 26.7 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.4 | 11.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.5 | 1.8 |
Owners and operators
Legal business name: OUR LADY OF HOPE HEALTH CENTER, INC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Knestout, Barry | 5% or greater direct ownership interest | Individual | 100% | 12/05/2017 |
| Blum, Jonathan | Corporate director | Individual | 03/01/2025 | |
| Knestout, Barry | Corporate director | Individual | 12/05/2017 | |
| Kreck, Michael | Corporate director | Individual | 04/08/2025 | |
| Knestout, Barry | Corporate officer | Individual | 12/05/2017 | |
| Blum, Jonathan | Operational/managerial control | Individual | 03/01/2025 | |
| Catrambone, Joseph | Operational/managerial control | Individual | 12/31/2024 | |
| Knestout, Barry | Operational/managerial control | Individual | 12/05/2017 | |
| Kreck, Michael | Operational/managerial control | Individual | 04/08/2025 | |
| Blum, Jonathan | Adp of the SNF | Individual | 03/01/2025 | |
| Catrambone, Joseph | Adp of the SNF | Individual | 12/31/2024 | |
| Knestout, Barry | Adp of the SNF | Individual | 12/05/2017 | |
| Kreck, Michael | Adp of the SNF | Individual | 04/08/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on April 17, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on June 10, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on April 17, 2026: "Dispose of garbage and refuse properly."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on April 17, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Shalom Gardens Health & Rehabilitation Richmond, 2.4 mi · 1 of 5 stars · 49 citations
- Canterbury Rehabilitation and Healthcare Center Richmond, 2.7 mi · 1 of 5 stars · 135 citations
- Lakewood Manor Richmond, 3.2 mi · 3 of 5 stars · 22 citations
- Cedarfield Pinnacle Living Richmond, 3.2 mi · not rated · 0 citations
- The Laurels of University Park Richmond, 3.9 mi · 2 of 5 stars · 65 citations
- August Healthcare at Richmond Richmond, 5.8 mi · 3 of 5 stars · 25 citations
- Elizabeth Adam Crump Health and Rehab Glen Allen, 6.4 mi · 1 of 5 stars · 92 citations
- Westport Rehabilitation and Nursing Center Richmond, 6.5 mi · 1 of 5 stars · 126 citations
Virginia contacts for a concern about a nursing home
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.
Common questions
- What is Our Lady of Hope Health Center's Medicare star rating?
- CMS rates Our Lady of Hope Health Center 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Our Lady of Hope Health Center get at its last inspection?
- 9 health deficiencies at the standard inspection on April 17, 2026. The Virginia average is 14.3.
- Has Our Lady of Hope Health Center been fined?
- CMS lists no fines in the last three years.
- Does Our Lady of Hope Health Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Our Lady of Hope Health Center?
- CMS lists 13 owners and managers. Legal business name: OUR LADY OF HOPE HEALTH CENTER, INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.