Polo Rehabilitation & HCC
703 East Buffalo, Polo, IL 61064 · Ogle County · (815) 946-2203
81 certified beds · For profit - Corporation · Medicare and Medicaid since 1992
Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
4 of 5
Staffing
1 of 5
CMS note: This facility did not submit staffing data.
Quality measures
Not rated
CMS note: Not enough data available to calculate a star rating.
CMS Care Compare ratings, data as of September 1, 2026 · CCN 145727 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 31, 2024, inspectors cited 8 health deficiencies (the Illinois average is 12.6, the national average 9.2).
None of its 29 health citations since February 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
1002/22
1005/23
807/24
109/24
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 29 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
22D
3E
4F
Potential for minimal harm
0A
0B
0C
September 17, 2024Complaint inspection · 1 citation
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a resident received the physician ordered dosage of medication after an order change which applies to 1 of 4 residents (R2) reviewed for pharmacy services in a sample of 4.
July 31, 2024Standard inspection · 8 citations
- E Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a pureed diet was served with a smooth consistency for five of five residents (R7, R8, R11, R17, R18) reviewed for pureed diets in the sample of 13.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review the facility failed to ensure a resident was free from verbal abuse for 1 of 13 residents (R16) reviewed for abuse in the sample of 13.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interview and record review the facility failed to follow their abuse policy by not identifying, investigating or reporting abuse for 1 of 13 residents (R16) reviewed for abuse in the sample of 13.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review the facility failed to obtain treatment orders for non-pressure wounds for 1 of 13 residents (R15) reviewed for quality of care in the sample of 13.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure pressure prevention treatments were completed as ordered for 1 of 2 residents (R12) reviewed for pressure in the sample of 13.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a residents medications were not expired prior to administering it to the resident which applies to 1 of 13 residents (R3) reviewed for medication administration in a sample of 13.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review the facility failed to ensure a residents as needed psychotropic medication had a stop date for 1 of 5 residents (R17) reviewed for psychotropic medications in the sample of 13.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure controlled medications were secured by a two locked system which applies to 1 of 13 (R3) reviewed for medication storage in a sample of 13.
May 4, 2023Standard inspection · 10 citations
- F Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on interview, and record review, the facility failed to ensure a Registered Nurse was on duty at least 8 hours a day. This had the potential to affect all 29 facility residents.
- F Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on interview and record review, the facility failed to have an Infection Preventionist. This failure had the potential to affect all 29 facility residents.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure controlled medications were reconciled in a manner to prevent diversion for 3 of 3 residents (R79, R4, R13) reviewed for medication storage in the sample of 13 and failed to ensure a resident's pain medication was available for use for 1 of 1 resident (R83) reviewed for pain medications in the sample of 13.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure personal cares were performed in a manner to maintain residents' dignity for 2 of 2 residents (R79, R2) reviewed for dignity in the sample of 13.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview, and record review the facility failed to identify the use of physical restraints and failed to follow their policy for restraints for 2 of 2 residents (R2, R79) reviewed for physical restraints in the sample of 13.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure ADL (Activities of Daily Living) care was provided for 1 of 1 resident (R19) reviewed for activities of daily living in the sample of 13.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview and record review, the facility failed to document an assessment of a pressure area and develop a care plan for 1 of 1 resident (R21) reviewed for pressure ulcers in the sample of 13.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review the facility failed to transfer a high fall risk resident safely and failed to ensure a resident did not hold smoking materials for 2 of 2 residents (R10, R82) reviewed for safety in the sample of 13.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observation, interview, and record review, the facility failed to have an order for dialysis on a resident's Physician's Order Sheet (POS) and failed to develop a dialysis care plan for 1 of 1 resident (R 81) reviewed for dialysis in the sample of 13.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review, the facility failed to ensure residents were offered immunization for influenza and pneumonia and failed to obtain historical immunization data for 3 of 5 residents (R21, R79, R81) reviewed for immunizations in the sample of 13.
February 9, 2022Standard inspection · 10 citations
- F Provide and implement an infection prevention and control program.
Inspectors wrote2. On 2/7/22 at 9:44 AM, V6, License Practical Nurse (LPN) was the nurse working in the Covid Unit. V6 had four residents in the Covid unit and Isolation unit, R3, R19 (both COVID positive) and R4, R77 (both PUI). V6 was wearing a surgical mask under her N95 mask. V6 said she prefers to put her surgical mask first then apply the N95 mask. V6 said that was how she wears her PPE. V6 was also the nurse working in the B wing (non-isolation unit). On 2/7/21 at 12:31 PM, V2 (DON) said it does not matter to her how staff wear their mask, they can put surgical mask under the N95 or over the N95. V2 said she would rather have staff wear a surgical mask and a N95 over it, research has not shown there is a difference. On 2/8/21 at 2:36pm PM, V8 (Regional Nurse) said staff should not put anything under the N95 mask so not to break the seal to prevent the spread the infection particularly COVID-19. [...]
- F Perform COVID19 testing on residents and staff.
Inspectors wroteBased on interview and record review the facility failed to test an unvaccinated employee for COVID-19 twice a week as required for a high community transmission rate. This has the potential to affect all 29 residents that reside at the facility.
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review the facility failed to offer and administer pneumococcal conjugate vaccine (PCV13) and Pneumococcal polysaccharide vaccine (PPSV23) for 4 of 5 residents (R4, R6, R12 and R17) reviewed for immunizations in the sample of 14.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview and record review the facility failed to do quarterly assessment for restraints; and failed to obtain a consent for the use of restraints for 2 of 3 residents (R21 and R20) reviewed for restraints in the sample of 14.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review the facility failed to provide incontinence care for residents who need extensive assistance, and failed to provide oral care for three of 14 residents (R20, R12, and R17) in the sample of 14.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident's feet were not up against a foot board to prevent redness, and failed to ensure dressings were maintained for three wounds for two of 14 residents (R12, R20) reviewed for quality of care in the sample of 14.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a resident with a contracture had a splint applied for one of three residents (R12) reviewed for contractures in the sample of 14.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to reposition residents in a safe manner and failed to ensure fall prevention interventions were in place to a resident with previous falls and high risk for falls for three of 14 residents (R12, R7, R14) reviewed for safety in the sample of 14.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a urinary indwelling catheter was kept below the level of the bladder for one of two residents (R20) in the sample of 14.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review the facility failed to to ensure psychotropic medications had a duration end date for 2 of 5 residents (R22, R6) reviewed for unnecessary medications in the sample of 5.
Fire safety inspections
42 fire safety citations on file: 18 on July 31, 2024, 17 on May 4, 2023, 7 on February 9, 2022.
Every fire safety citation42 citations
- F Establish policies and procedures including evacuation.
- F Establish roles under a Waiver declared by secretary.
- F Develop a communication plan.
- F Establish staff and initial training requirements.
- F Have exits that are accessible at all times.
- F Install proper backup exit lighting.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have properly located and lighted "Exit" signs.
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Provide properly protected cooking facilities.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have elevators that firefighters can control in the event of a fire.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
- D Install an approved automatic sprinkler system.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Develop Emergency Preparedness policies and procedures.
- F Address subsistence needs for staff and patients.
- F Establish roles under a Waiver declared by secretary.
- F Develop a communication plan.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Have simulated fire drills held at unexpected times.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
- E Have an enclosure around a vertical opening shaft.
- E Provide properly protected cooking facilities.
- E Install an approved automatic sprinkler system.
- E Inspect, test, and maintain automatic sprinkler systems.
- F Address patient/client population and determine types of services needed.
- F Develop Emergency Preparedness policies and procedures.
- F Establish emergency prep training and testing.
- F Conduct testing and exercise requirements.
- F Implement emergency and standby power systems.
- F Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
- E Provide properly protected cooking facilities.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Illinois | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | not reported | 3.45 | 3.86 |
| Registered nurses | not reported | 0.72 | 0.69 |
| All nursing staff on weekends | not reported | 3.07 | 3.42 |
| Nurse aides | not reported | ||
| Licensed practical nurses | not reported | ||
| Nursing staff turnover (share who left in a year) | not reported | 44.5% | 45.8% |
| Registered nurse turnover | not reported | 41.8% | 42.9% |
| Administrators who left | not reported |
CMS note on this home's staffing data: This facility did not submit staffing data.
Owners and operators
Legal business name: POLO HCO, LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Xch, LLC | 5% or greater direct ownership interest | Organization | 99% | 10/31/2019 |
| Petersen, Mark | 5% or greater indirect ownership interest | Individual | 100% | 10/31/2019 |
| Biller, Rhonda | W-2 managing employee | Individual | 10/31/2019 | |
| Petersen, Mark | W-2 managing employee | Individual | 10/31/2019 | |
| Petersen, Mark | Corporate officer | Individual | 10/31/2019 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on July 31, 2024: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on September 17, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 5 problems in this area, most recently on May 4, 2023: "Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on July 31, 2024: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
Other nursing homes nearby
- Allure of Pinecrest Mount Morris, 8.1 mi · 2 of 5 stars · 38 citations
- Heritage Square Dixon, 10.1 mi · 4 of 5 stars · 11 citations
- Dixon Rehab & HCC Dixon, 11.6 mi · 3 of 5 stars · 21 citations
- Oregon Living and Rehabilitation Center Oregon, 11.8 mi · 2 of 5 stars · 39 citations
- La Bella of Sterling Sterling, 12.6 mi · 2 of 5 stars · 20 citations
- Citadel of Sterling,the Sterling, 13.8 mi · 3 of 5 stars · 22 citations
- Allure of Sterling Sterling, 14 mi · 1 of 5 stars · 38 citations
- Franklin Grove Living and Rehab Franklin Grove, 16.7 mi · 5 of 5 stars · 20 citations
Illinois contacts for a concern about a nursing home
These are the official offices in Illinois. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Illinois Department of Public Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Illinois Long-Term Care Ombudsman Program, Illinois Department on Aging, 1-800-252-8966. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: IDPH Quarterly Reports of Nursing Home Violators, where Illinois publishes its own records on licensed homes.
Common questions
- What is Polo Rehabilitation & HCC's Medicare star rating?
- CMS rates Polo Rehabilitation & HCC 3 out of 5 stars overall, with 4 for health inspections, 1 for staffing and no for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Polo Rehabilitation & HCC get at its last inspection?
- 8 health deficiencies at the standard inspection on July 31, 2024. The Illinois average is 12.6.
- Has Polo Rehabilitation & HCC been fined?
- CMS lists no fines in the last three years.
- Does Polo Rehabilitation & HCC accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Polo Rehabilitation & HCC?
- CMS lists 5 owners and managers. Legal business name: POLO HCO, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.