Progressive Care Center
2550 Kings Hwy, Shreveport, LA 71103 · Caddo County · (318) 212-8200
48 certified beds, about 32 residents a day · Non profit - Corporation · Medicare and Medicaid since 1978
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
1 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 195136 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 1, 2026, inspectors cited 3 health deficiencies (the Louisiana average is 6.4, the national average 9.2).
None of its 13 health citations since December 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 8.54 hours per resident per day, against 3.76 across Louisiana and 3.86 nationally. Registered nurses accounted for 0.93 of those hours.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
112/23
202/24
105/24
108/24
402/25
304/26
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
3D
10E
0F
Potential for minimal harm
0A
0B
0C
June 11, 2026Complaint inspection · 1 citation
- E Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on record reviews and interviews the facility failed to accurately identify each resident's fall risk status by failing to complete the Fall Risk Assessment for 3 (#1, #2, and #3) of 3 total sampled residents.
April 1, 2026Standard inspection · 3 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interviews, the facility failed to ensure a resident received treatment and care in accordance with professional standards of practice by failing to ensure 1 (#69) of 1 resident reviewed for wound care received treatment.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on record reviews, observations, and interviews the facility failed to maintain an effective infection prevention and control program and ensure staff practices were consistent with current infection control principles and practices to prevent infection by:1) failing to ensure staff wash and/or sanitize their hands prior to and in between resident care and medication administration for 2 (#59, #74) of 6 residents observed for medication administration;2) failing to sanitize glucometer machine after use for 1(#59) of 1 resident observed for blood glucose monitoring.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on record review, observations, and interviews, the facility failed to ensure a resident who is unable to carry out activities of daily living received the necessary services to maintain good personal hygiene for 1 (#60) of 2 resident records reviewed for ADL care.
February 26, 2025Standard inspection · 4 citations
- E Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on record reviews and interviews the facility failed to ensure appropriate care and services consistent with professional standards of practice were implemented for 1 of 1 resident (# 19) reviewed for dialysis. The facility failed to ensure Resident #19's dialysis access site was assessed and monitored every shift.
- E Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Inspectors wroteBased on record reviews, observations, and interviews the facility failed to ensure, prior to installation and use of bed rails, residents were assessed for the risk of entrapment, a consent was obtained from the resident or resident's representative, and residents had a physician order and care plan for use of bed rails for 7 (#7, #26, #27, #28. #148, #149, #196) out of 7 (#7, #26, #27, #28. #148, #149, #196) residents reviewed for bed rails.
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review and interviews, the facility failed to ensure each resident's drug regimen was free from unnecessary drugs for 1 (#148) of 5 (#11, #32, #36, #148, #149) residents reviewed for unnecessary medications. The facility failed to monitor Resident #148 for bleeding while receiving an anticoagulant and for behaviors and side effects while receiving an antidepressant.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record reviews and interviews the facility failed to maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of infection for 2 (Resident #32 and #149) residents out of a total sample of 20 residents. The facility failed to ensure: 1. Enhanced Barrier Precautions (EBP) were in place for Resident #32 and Resident #149; 2. Staff donned with proper Personal Protective Equipment (PPE) when performing high-contact resident care for Resident #149.
August 14, 2024Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on record reviews and interviews, the facility failed to protect the resident's right to be free from physical and verbal abuse by staff for 1 (#1) resident out of 3 (#1, #2, #3) sampled residents.
May 7, 2024Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record reviews and interviews the facility failed to ensure a resident received adequate supervision for 1 (#1) of 3 (#1, #2 and #3) sampled residents who receive a whirlpool bath.
February 7, 2024Standard inspection · 2 citations
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, record reviews, and interviews the facility failed to develop and implement a comprehensive person centered plan of care for 2 residents (#36, #5) out of 14 residents investigated for plan of care. The facility failed to: 1. Develop and implement a plan of care for Resident #36's indwelling catheter. 2. Implement administration of Resident #5's medication as ordered by the physician.
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on record reviews and interview, the facility failed to ensure an RN (Registered Nurse) was on duty for 8 consecutive hours per day, 7 days a week, for 4 days within FY (Fiscal Year) Quarter 4 2023 (July 1- September 30).
December 20, 2023Complaint inspection · 1 citation
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interviews and record reviews the facility failed to ensure grievances or complaints were addressed and investigated. The facility failed to follow their policy by ensuring a resident can file a grievance or complaint without fear of threats or reprisal. The facility had a total census of 42 residents.
Fire safety inspections
2 fire safety citations on file: 1 on February 26, 2025, 1 on February 7, 2024.
Every fire safety citation2 citations
- C Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- C Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Louisiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 8.54 | 3.76 | 3.86 |
| Registered nurses | 0.93 | 0.31 | 0.69 |
| All nursing staff on weekends | 7.45 | 3.21 | 3.42 |
| Nurse aides | 4.27 | ||
| Licensed practical nurses | 3.34 | ||
| Nursing staff turnover (share who left in a year) | not reported | 47.6% | 45.8% |
| Registered nurse turnover | not reported | 41.6% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.50 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 8.97 on weekdays and 7.45 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 19.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.68 in April to June 2025 to 8.54 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 8.54 | 0.93 | 8.97 | 7.45 | 19.9% | 0 of 90 | 32 |
| Apr to Jun 2025 | 6.68 | 0.45 | 7.09 | 5.64 | 17.3% | 1 of 91 | 40 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Louisiana, Jan to Mar 2026 | 3.64 | 0.26 | 3.86 | 3.10 | 3.6% | 0.9% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Louisiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 53.3 | 17.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 5.4 | 1.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 6.1 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.5 | 3.1 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.0 | 5.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 17.4 | 22.7 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 27.8 | 28.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.8 | 14.8 | 12.0 |
Owners and operators
Legal business name: VIRGINIA HALL NURSING HOME.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Willis Knighton Medical Center, Inc. | 5% or greater direct ownership interest | Organization | 100% | 09/20/1985 |
| Crump, Debra | Managing control - governing body | Individual | 06/01/2019 | |
| Blanchard, Pierre | Corporate director | Individual | 11/01/1983 | |
| Bryson, Eugene | Corporate director | Individual | 05/27/2014 | |
| Elrod, James | Corporate director | Individual | 08/01/1981 | |
| Faris, Danielle | Corporate director | Individual | 06/01/2023 | |
| Hughes, Frank | Corporate director | Individual | 05/01/1996 | |
| Lasseigne, Raymond | Corporate director | Individual | 06/28/2021 | |
| Pugh, Lamar | Corporate director | Individual | 12/14/2021 | |
| Sale, Richard | Corporate director | Individual | 01/28/2014 | |
| Simpkins, Elaine | Corporate director | Individual | 06/02/2015 | |
| Cobb, Jason | Corporate officer | Individual | 01/01/2023 | |
| Crawford, Brian | Corporate officer | Individual | 01/09/2019 | |
| Fielder, Jerry | Corporate officer | Individual | 11/28/2017 | |
| Gavin, Peggy | Corporate officer | Individual | 01/01/2018 | |
| Olds, Deborah | Corporate officer | Individual | 02/21/2023 | |
| Ward, Mary Jane | Corporate officer | Individual | 08/01/2024 | |
| Crump, Debra | Operational/managerial control | Individual | 06/01/2019 | |
| Willis Knighton Medical Center, Inc. | Trustee of the SNF | Organization | 07/01/2007 | |
| Willis Knighton Medical Center, Inc. | Adp of the SNF | Organization | 07/30/2025 | |
| Crump, Debra | Adp of the SNF | Individual | 04/28/2025 | |
| Nicholls, Timothy | Adp of the SNF | Individual | 09/19/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on April 1, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on June 11, 2026: "Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on April 1, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on February 26, 2025: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
Other nursing homes nearby
- Willis-Knighton Extended Care Center Shreveport, 0 mi · 4 of 5 stars · 2 citations
- Shreveport Manor Skilled Nursing & Rehabilitation Shreveport, 0.3 mi · 1 of 5 stars · 24 citations
- Roseview Nursing and Rehabilitation Center Shreveport, 0.3 mi · 2 of 5 stars · 19 citations
- Claiborne Healthcare Center Shreveport, 1 mi · 1 of 5 stars · 40 citations
- Magnolia Manor Nursing and Rehab Ctr, LLC Shreveport, 1.1 mi · 3 of 5 stars · 13 citations
- Harmony House Nursing and Rehabilitation Center, I Shreveport, 1.1 mi · 5 of 5 stars · 9 citations
- Southern Oaks Nursing & Rehabilitation Center Shreveport, 1.7 mi · 3 of 5 stars · 13 citations
- Highland Place Rehab and Nursing Center Shreveport, 2.2 mi · 1 of 5 stars · 74 citations
Louisiana contacts for a concern about a nursing home
These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Louisiana Department of Health, Health Standards Section, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Louisiana Long-Term Care Ombudsman Program, Governor's Office of Elderly Affairs, (866) 632-0922. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Progressive Care Center's Medicare star rating?
- CMS rates Progressive Care Center 3 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Progressive Care Center get at its last inspection?
- 3 health deficiencies at the standard inspection on April 1, 2026. The Louisiana average is 6.4.
- Has Progressive Care Center been fined?
- CMS lists no fines in the last three years.
- Does Progressive Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Progressive Care Center?
- CMS lists 22 owners and managers. Legal business name: VIRGINIA HALL NURSING HOME.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.