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Willis-Knighton Extended Care Center

2550 Kings Highway, Shreveport, LA 71103 · Caddo County · (318) 212-4000

24 certified beds · Non profit - Corporation · Medicare since 2006

Inside a hospital Certified for Medicare
Overall
4 of 5
Health inspections
5 of 5
Staffing
1 of 5
CMS note: This facility did not submit staffing data.
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 195622 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on March 12, 2025, inspectors cited 1 health deficiency (the Louisiana average is 6.4, the national average 9.2).

None of its 2 health citations since May 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 2 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
1D
1E
0F
Potential for minimal harm
0A
0B
0C
March 12, 2025Standard inspection · 1 citation
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) April 5, 2025
    Inspectors wroteBased on record reviews and interviews the facility failed to maintain, store, prepare, distribute, and serve food under sanitary conditions. The facility failed to accurately monitor the refrigerator and freezer temperatures and failed to accurately maintain the dishwasher machine temperature. This had the potential to affect 18 residents who were served trays out of the kitchen according to the Dietary Manager.
February 6, 2025Complaint inspection · 1 citation
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 28, 2025
    Inspectors wroteBased on record review and interviews, the facility failed to implement the care plan for 1 (#1) out of 3 (#1, #2, #3) residents reviewed for falls. The facility failed to use a gait belt for Resident #1 during ambulation.
May 8, 2024Standard inspection · 0 citations
May 31, 2023Standard inspection · 0 citations

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeLouisianaUnited States
All nursing staff (RN, LPN and aides)not reported3.763.86
Registered nursesnot reported0.310.69
All nursing staff on weekendsnot reported3.213.42
Nurse aidesnot reported
Licensed practical nursesnot reported
Nursing staff turnover (share who left in a year)not reported47.6%45.8%
Registered nurse turnovernot reported41.6%42.9%
Administrators who leftnot reported

CMS note on this home's staffing data: This facility did not submit staffing data.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In July to September 2025, nursing staff hours per resident were 9.84 on weekdays and 7.58 on weekends, 23% lower on weekends (nationally, weekends ran 16% lower). Contract or agency staff worked 1.4% of nursing hours, against 5.5% nationally. Total nursing hours per resident went from 7.63 in April to June 2025 to 9.21 in July to September 2025.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jul to Sep 20259.212.489.847.58 1.4%0 of 8513
Apr to Jun 20257.632.178.056.51 1.5%0 of 9116
United States, Jul to Sep 20253.770.623.953.335.5%0.6% of days
Louisiana, Jul to Sep 20253.710.263.933.163.5%1.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Louisiana

JobMedianMiddle halfEmployed
Louisiana, all employers
CNAs (nursing assistants)$14.67$13.97 to $16.8720,690
LPNs and LVNs$27.63$23.87 to $29.4317,600
Registered nurses$38.57$33.19 to $45.0048,970
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Willis-Knighton Extended Care Center. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeLouisianaUS
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.53.11.6
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
33.828.023.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
6.914.812.0

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Willis-Knighton Extended Care Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it better than the national rate (70.4% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

70.4% this home

Better than the national rate

US median of homes 51.5% · Louisiana: 16 better, 33 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 136 eligible stays.

Potentially preventable readmissions

12.1% this home

No different from the national rate

US median of homes 10.7% · Louisiana: 0 better, 3 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 143 eligible stays.

Infections that led to a hospital stay

6.3% this home

No different from the national rate

US median of homes 7.1% · Louisiana: 1 better, 7 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 68 eligible stays.

Self-care and mobility at discharge

16.4% this home

Median of homes: Louisiana50.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 61 residents counted.

Falls with major injury

0.0% this home

Median of homes: Louisiana1.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 75 residents counted.

New or worsened pressure ulcers

6.7% this home

Median of homes: Louisiana2.8% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 75 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Louisiana100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 4 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: WILLIS KNIGHTON MEDICAL CENTER, INC..

NameRoleTypeShareSince
Cook, MichaelW-2 managing employeeIndividual08/01/2014
Elrod, MargaretW-2 managing employeeIndividual01/01/2016
Faris, DanielleW-2 managing employeeIndividual05/01/2022
Fielder, JerryW-2 managing employeeIndividual11/28/2017
Gavin, PeggyW-2 managing employeeIndividual01/01/2016
Ward, Mary JaneW-2 managing employeeIndividual08/01/2014
Blanchard, PierreCorporate directorIndividual11/01/1983
Bryson, EugeneCorporate directorIndividual05/27/2014
Elrod, JamesCorporate directorIndividual08/01/1981
Faris, DanielleCorporate directorIndividual05/01/2022
Hughes, FrankCorporate directorIndividual05/01/1996
Lasseigne, RaymondCorporate directorIndividual06/28/2021
Sale, RichardCorporate directorIndividual01/28/2014
Simpkins, ElaineCorporate directorIndividual06/02/2015
Cobb, JasonCorporate officerIndividual01/01/2013
Crawford, BrianCorporate officerIndividual01/09/2019
Elrod, MargaretCorporate officerIndividual01/01/2016
Fielder, JerryCorporate officerIndividual11/28/2017
Gavin, PeggyCorporate officerIndividual01/01/2016
Olds, DeborahCorporate officerIndividual02/21/2023
Pugh, LamarCorporate officerIndividual12/14/2021
Ward, Mary JaneCorporate officerIndividual08/01/2014

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on March 12, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on February 6, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."

Other nursing homes nearby

Louisiana contacts for a concern about a nursing home

These are the official offices in Louisiana. NursingHomeClear cannot take or act on complaints.

Common questions

What is Willis-Knighton Extended Care Center's Medicare star rating?
CMS rates Willis-Knighton Extended Care Center 4 out of 5 stars overall, with 5 for health inspections, 1 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Willis-Knighton Extended Care Center get at its last inspection?
1 health deficiency at the standard inspection on March 12, 2025. The Louisiana average is 6.4.
Has Willis-Knighton Extended Care Center been fined?
CMS lists no fines in the last three years.
Does Willis-Knighton Extended Care Center accept Medicaid?
CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Willis-Knighton Extended Care Center?
CMS lists 22 owners and managers. Legal business name: WILLIS KNIGHTON MEDICAL CENTER, INC..

Sources

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