Rainbow Rehab and Healthcare
8119 Memphis Arlington Road, Bartlett, TN 38133 · Shelby County · (901) 937-6302
115 certified beds, about 106 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1992
Special Focus Facility candidate CMS abuse icon: cited for abuse in a recent inspection Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 445283 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 30, 2022, inspectors cited 7 health deficiencies (the Tennessee average is 4.4, the national average 9.2).
Of 13 health citations since October 2018, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.41 hours per resident per day, against 3.80 across Tennessee and 3.86 nationally. Registered nurses accounted for 0.46 of those hours.
43.7% of nursing staff left within the year CMS measured (Tennessee average 48.9%).
CMS links it to Prestige Administrative Services, an affiliated group of 9 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
010/18
009/19
706/22
306/26
307/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
7D
3E
1F
Potential for minimal harm
0A
0B
0C
July 22, 2026Complaint inspection · 3 citations
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on policy review, incontinent brief manufacturer directions, medical record review, hospital record review, facility investigation review, observation, and interview, the facility failed to protect the Residents' right to be free from neglect when they failed to provide necessary care and services to meet the needs of the Resident for 1 of 6 (Resident #1) sampled residents reviewed for a change of condition and altered mental status. Resident #1, a vulnerable Resident who was cognitively intact, with a full code status was found with an acute change in condition on 7/10/2024 at approximately 10:56 AM. The facility failed to notify the physician and the family at that time. The facility failed to document a nursing assessment, vital signs, or neurological assessment until approximately 3:00 PM, which was 4 hours later. [...]
- J Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on the 2026 American Heart Association/American Stoke Association (AHA/ASA) Guidelines, facility policy review, hospital record review, medical record review, facility documentation review, emergency medical transportation review, and interview, the facility failed to provide treatment and care in accordance with professional standards of practice for 1 of 6 (Resident #1) sampled residents reviewed for physical injuries, timely assessments, and emergency transfer for a change in condition. Resident #1, a vulnerable Resident who was cognitively intact, with a full code status, was found with an acute change in condition and altered mental status on the morning of 7/10/202 at approximately 10:56 AM. The facility failed to call 911 (emergency phone number) immediately upon noticing the Resident's change of condition. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to notify the Doctor of Nursing Practitioner (DNP) and the resident's legal representative of a change of condition that was identified on 7/10/2026 at approximately 10:56 AM for 1 of 6 (Resident #1) sampled resident reviewed for notification of change. Based on policy review, medical record review, and interview, the facility failed to notify the Doctor of Nursing Practitioner (DNP) and the resident's legal representative of a change of condition that was identified on 7/10/2026 at approximately 10:56 AM for 1 of 6 (Resident #1) sampled residents reviewed for notification of change.
June 19, 2026Complaint inspection · 3 citations
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interview, record review, facility document and policy review, the facility failed to implement procedures for missing items and grievances for 1 of 1 (Resident #105) resident reviewed for personal property.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on record review, observation, interview, and facility document review, the facility failed to ensure staff provided catheter care appropriately for 1 of 2 (Resident #24) residents reviewed for catheter care.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on interview and record review, the facility failed to ensure residents were free from significant medication errors, which affected 1 of 1 (Resident #4) resident reviewed for antibiotic use.
June 30, 2022Standard inspection · 7 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on policy review, observation, and interview, the facility failed to ensure food was stored, prepared, and served under sanitary conditions when opened, unlabeled, undated food was in the Kitchen and the dry storage area, black, shiny build-up was on the stove, frying pans, and ovens, a shiny yellow build-up was observed on the vent-a-hood, thick, dark gray dust was observed on the fan in the walk-in-cooler, dark, brown build-up was observed on the tea makers, 9 serving trays were wet-nested, 6 metal pans were wet-nested, and 1 of 6 dietary staff (Dietary Aide #2) used a dirty dish rack to push a clean dish rack out of the ware-washer and failed to perform hand hygiene when she went from the dirty side of the ware-washer to the clean side. The facility had a census of 77 with 73 of those residents receiving a tray from the kitchen.
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on policy review, medical record review, and interview, the facility failed to provide education for Advance Directives to residents or residents' responsible parties for 24 of 24 sampled residents (Resident #5, #8, #9, #11, #12, #14, #15, #17, #18, #26, #31, #32, #34, #35, #36, #44, #51, #62, #65, #67, #71, #224, #424, and #425) reviewed for Advanced Directives.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on policy review, observation, and interview, the facility failed to maintain a safe, sanitary, and homelike environment for 2 of 45 resident rooms (room [ROOM NUMBER] and #222) related to a torn fall mat on the floor and a dirty privacy curtain, and when 5 of 5 Lifts (Hoyer Lift #1, Hoyer Lift #2, Hoyer Lift #3, Stand Lift #1, and Stand Lift #2) had dirty grime build-up.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to ensure Activities of Daily Living (ADL) assistance related to nail care and facial hair was provided for 4 of 18 sampled residents (Resident #14, #17, #18, and #35) reviewed.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to date and label Percutaneous Gastrostomy (PEG) tube feedings for 1 of 2 sampled residents (Resident #15) reviewed for Peg Tube feedings.
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on policy review, medical record review, observation, and interview, the facility failed to honor dietary preferences for 2 of 6 sampled residents (Resident #9 and #65) reviewed for food preferences.
- D Provide and implement an infection prevention and control program.
Inspectors wroteAmended 8/4/2022 Based on review of the Blood Glucose Monitoring System User Instruction Manual (a system used to test the amount of sugar in the blood), policy review, observation, and interview, the facility failed to ensure practices to prevent the potential spread of infection were maintained when a multi-use blood glucose meter was not properly disinfected to prevent cross-contamination of bloodborne pathogens (an organism in the blood that can produce a disease) for 1 of 3 sampled residents (Resident #8) observed during medication administration.
September 26, 2019Standard inspection · 0 citations
October 31, 2018Standard inspection · 0 citations
Fire safety inspections
8 fire safety citations on file: 3 on June 30, 2022, 4 on September 26, 2019, 1 on October 31, 2018.
Every fire safety citation8 citations
- D Inspect, test, and maintain automatic sprinkler systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Have proper medical gas storage and administration areas.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install an approved automatic sprinkler system.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Tennessee | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.41 | 3.80 | 3.86 |
| Registered nurses | 0.46 | 0.60 | 0.69 |
| All nursing staff on weekends | 2.83 | 3.31 | 3.42 |
| Nurse aides | 1.93 | ||
| Licensed practical nurses | 1.03 | ||
| Nursing staff turnover (share who left in a year) | 43.7% | 48.9% | 45.8% |
| Registered nurse turnover | 33.3% | 43.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.76 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.65 on weekdays and 2.83 on weekends, 22% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.66 in April to June 2025 to 3.41 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.41 | 0.46 | 3.65 | 2.83 | 0.0% | 0 of 90 | 106 |
| Oct to Dec 2025 | 3.29 | 0.39 | 3.51 | 2.74 | 0.0% | 0 of 92 | 105 |
| Jul to Sep 2025 | 3.55 | 0.39 | 3.79 | 2.95 | 0.0% | 0 of 92 | 103 |
| Apr to Jun 2025 | 3.66 | 0.31 | 3.85 | 3.20 | 0.0% | 0 of 91 | 101 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Tennessee, Jan to Mar 2026 | 3.75 | 0.56 | 3.95 | 3.27 | 4.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Tennessee | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 22.7 | 14.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.3 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.5 | 3.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.5 | 1.7 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 35.6 | 17.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.3 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.8 | 16.9 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.3 | 22.6 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 3.9 | 11.2 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.6 | 1.8 |
Owners and operators
Legal business name: BARTLETT OPERATOR LLC. CMS links this home to Prestige Administrative Services, a group of 9 nursing homes averaging 2.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| B&y Healthcare S Corp | 5% or greater direct ownership interest | Organization | 46% | 09/01/2018 |
| Cody Healthcare S Corp | 5% or greater direct ownership interest | Organization | 46% | 09/01/2018 |
| B&y Trust | 5% or greater indirect ownership interest | Organization | 46% | 09/01/2018 |
| Craig Flashner 2007 Trust | 5% or greater indirect ownership interest | Organization | 46% | 09/01/2018 |
| Norcross, Robert | Contracted managing employee | Individual | 09/01/2018 | |
| Rogers, Stacey | Contracted managing employee | Individual | 09/01/2018 | |
| Kirk, Kristine | W-2 managing employee | Individual | 09/01/2018 | |
| Northpoint Regional LLC | Operational/managerial control | Organization | 09/01/2018 | |
| Prestige Administrative Services, LLC | Operational/managerial control | Organization | 09/01/2018 | |
| Flashner, Craig | Operational/managerial control | Individual | 09/01/2018 | |
| Perlstein, Yitzchok | Operational/managerial control | Individual | 09/01/2018 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on July 22, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on July 22, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on June 30, 2022: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on July 22, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.83 hours per resident per day, below the Tennessee average of 3.31.
Other nursing homes nearby
- The Kings Daughters and Sons Bartlett, 0 mi · 2 of 5 stars · 9 citations
- Spring Gate Rehab & Healthcare Center Memphis, 3.8 mi · 1 of 5 stars · 37 citations
- Cordova Wellness and Rehabilitation Center Cordova, 5.1 mi · 3 of 5 stars · 12 citations
- Memphis Jewish Home Cordova, 5.1 mi · 4 of 5 stars · 14 citations
- Applingwood Post Acute Cordova, 5.1 mi · 2 of 5 stars · 10 citations
- Signature Healthcare of Memphis Memphis, 7.6 mi · 5 of 5 stars · 7 citations
- Ave Maria Home Bartlett, 7.6 mi · 2 of 5 stars · 18 citations
- The Village at Germantown Germantown, 8.6 mi · 3 of 5 stars · 16 citations
Tennessee contacts for a concern about a nursing home
These are the official offices in Tennessee. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Tennessee Health Facilities Commission, Division of Licensure and Regulation, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Tennessee Long-Term Care Ombudsman, Department of Disability and Aging, 877-236-0013. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Rainbow Rehab and Healthcare's Medicare star rating?
- CMS rates Rainbow Rehab and Healthcare 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Rainbow Rehab and Healthcare get at its last inspection?
- 7 health deficiencies at the standard inspection on June 30, 2022. The Tennessee average is 4.4.
- Has Rainbow Rehab and Healthcare been fined?
- CMS lists no fines in the last three years.
- Does Rainbow Rehab and Healthcare accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Rainbow Rehab and Healthcare?
- CMS lists 11 owners and managers, and links the home to Prestige Administrative Services. Legal business name: BARTLETT OPERATOR LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.