Home / Connecticut / Southbury
River Glen Health Care Center
162 South Britain Rd, Southbury, CT 06488 · Naugatuck Vly County · (203) 264-9600
120 certified beds, about 111 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1974
CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075241 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 15, 2025, inspectors cited 10 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
None of its 28 health citations since August 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.71 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.79 of those hours.
39.6% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Careone, an affiliated group of 37 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
808/21
412/23
103/25
407/25
1008/25
107/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 28 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
25D
0E
0F
Potential for minimal harm
0A
3B
0C
July 13, 2026Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, review of the clinical record, facility documentation and facility policy, and interviews for one resident (Resident #1) reviewed for accidents, the facility failed to ensure adequate supervision to prevent a resident from leaving the facility without staff knowledge after they were notified the resident was planning to leave the facility, and failed to ensure a complete investigation was completed after a resident left the facility without staff knowledge. The facility failed to implement appropriate interventions after they became aware of the resident's intent to leave the facility, resulting in the resident exiting the building unescorted and without staff knowledge.
August 15, 2025Standard inspection · 10 citations
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation(s), review of the clinical record, facility policy and interviews for 1 of 4 residents (Resident #118) reviewed for respiratory care, the facility failed to properly store medication and obtain a physician order with completion of a self administration assessment for a resident with chronic obstructive pulmonary disease (COPD).
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for the 1 of 32 sampled residents (Resident #2) reviewed for advanced directives, the facility failed to ensure advanced directives were consistent.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, review of the clinical record, interviews and facility policy for the only resident reviewed for communication/sensory (Resident #8), for 1 of 3 sampled resident (Resident #32) reviewed for pressure ulcers, for the only sampled resident reviewed for positioning (Resident #90), the facility failed to ensure a comprehensive care plan was in place for hearing (Resident #8), for refusals of care (Resident #32) and for functional limitation in range of motion (Resident #90).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for 1 of 3 residents (Resident #15) reviewed for advance directives, the facility failed to update the resident care plan (RCP) for a resident with comfort measures only (CMO) and no intravenous hydration (IVs).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interviews, review of the clinical record and policy for 1 of 1 sampled resident (Resident #131) reviewed for death, the facility failed to ensure the Registered Nurse Pronouncement was comprehensive to include a full assessment.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 3 residents (Resident #87) reviewed for falls, the facility failed to provide supervision for a resident who required assistance of 1 with toileting and supervision with ambulation, resulting in a fall.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, clinical record review, interviews, and facility policy for 1 of 4 residents (Resident #2) reviewed for respiratory care, the facility failed to obtain a physician's order for a resident utilizing a continuous positive airway pressure (CPAP) machine nightly.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, review of the clinical record, facility policy and interviews for 1 of 3 residents (Resident #15) reviewed for pressure ulcer/injury, the facility failed to ensure Resident #15 was placed on Enhanced Barrier Precautions (EBP) for a Stage 3 pressure ulcer.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on clinical record review, staff interview and the Resident Assessment Instrument (RAI) manual policy for the only resident reviewed for communication/sensory (Resident #8), for 1 of 3 reviewed for pressure ulcers (Resident #15), for the only sampled resident reviewed for position/mobility (Resident #90) and for 1 of 3 reviewed for accidents (Resident #117), the facility failed to ensure that the Minimum Data Set (MDS) assessment was coded correctly for the use of hearing aids (Resident #8), limited range of motion (Resident #15), position/mobility (Resident #90) and falls (Resident #117).
- B Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on review of facility documentation, facility policy and interviews related to facility bi-monthly narcotic audits, the facility failed to ensure that bimonthly narcotic audits were completed to monitor for possible drug diversion in the facility.
July 7, 2025Complaint inspection · 4 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on record review, facility documentation, and staff interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure the resident was free from verbal mistreatment.
- D Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Inspectors wroteBased on record review, facility documentation, and staff interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure the resident was free from involuntary seclusion.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review, facility documentation, and staff interviews for 1 of 3 residents (Resident #1) reviewed for abuse, the facility failed to ensure staff reported an allegation of abuse timely.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review, facility documentation, and staff interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure the medical record was complete and accurate to include documentation of an allegation of abuse timely.
March 31, 2025Complaint inspection · 1 citation
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of two (2) residents (Resident #1) reviewed for abuse, the facility failed to ensure the resident was treated in a respectful and dignified manner.
December 22, 2023Standard inspection · 4 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record review, observations, review of facility policy and interviews for two sampled residents (Residents #28 and #47) reviewed for dining, the facility failed to ensure a dignified experience.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for two of four sampled residents (Resident #72 and Resident #86) reviewed for Preadmission Screening and Resident Review (PASRR), the facility failed to request a PASRR level 2 assessment for a resident with a new psychiatric diagnosis and failed to obtain and complete a PASRR level II screen in timely manner when the resident's approved stay had expired.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, review of clinical record, facility policy review, and interviews for one of three sampled residents (Resident #91) reviewed for medication administration, the facility failed to ensure medication error rate of less than five percent.
- B Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Inspectors wroteBased on review of facility documentation, review of facility policy and interviews, the facility failed to have NA staff complete the annual competency course for dementia care.
August 31, 2021Standard inspection · 8 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record review, facility documentation, facility policy and interviews for one of two residents reviewed for allegation of abuse (Resident #69), the facility failed to provide care and assistance in a dignified manner.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of clinical records, interviews, review of facility policy for two of five residents (Residents # 27 and # 28) reviewed for skin non-pressure or pressure ulcer, the facility failed to ensure timely notification to the resident's representative when a change in condition related to skin integrity was identified.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review, facility documentation and interviews for one of two residents reviewed for allegation of abuse for (Resident #69), the facility failed to implement the resident's plan of care related to staff provision of care.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, review of clinical records, interviews and review of facility policy for one of two residents reviewed for skin non-pressure for (Resident #28), the facility failed to conduct and RN assessment, failed to obtain a practitioner's order prior to writing and implementing a treatment order and failed to follow facility policy for Care of Skin Tears-Abrasions and Minor Breaks and for one sampled resident (Resident #89) reviewed for Quality of Care, the facility failed to ensure the resident's ted stocking was applied daily in accordance to physician's orders.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on review of the clinical record, interviews and review of facility documentation for one of four residents reviewed for Pressure Ulcer for (Resident # 27), the facility failed to ensure a timely RN assessment when the resident had a skin change to the coccyx.
- D Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Inspectors wroteBased on review of the clinical record, facility documentation and interviews for one resident (Resident #298) reviewed for Physician Services, the physician failed to conduct the admission History and Physical timely and sign admission physician's orders timely.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observations, review of clinical records, interviews and review of facility policy for three of five residents reviewed ( Residents #27, #28, and # 89), the facility failed to ensure an accurate record.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on review of the clinical record reviews, facility documentation, facility policy, and interviews for four of five Residents (Resident #1, #8 and #27,) reviewed for Pneumococcal Vaccines, the facility failed to educate and offer residents and/or representative vaccines timely.
Fire safety inspections
4 fire safety citations on file: 1 on December 22, 2023, 3 on August 31, 2021.
Every fire safety citation4 citations
- D Meet other general requirements that are deficient.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.71 | 3.73 | 3.86 |
| Registered nurses | 0.79 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.28 | 3.37 | 3.42 |
| Nurse aides | 2.08 | ||
| Licensed practical nurses | 0.83 | ||
| Nursing staff turnover (share who left in a year) | 39.6% | 37.4% | 45.8% |
| Registered nurse turnover | 33.3% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.64 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.88 on weekdays and 3.28 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.65 in April to June 2025 to 3.71 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.71 | 0.79 | 3.88 | 3.28 | 0.0% | 0 of 90 | 111 |
| Oct to Dec 2025 | 3.81 | 0.85 | 4.01 | 3.30 | 0.0% | 0 of 92 | 108 |
| Jul to Sep 2025 | 3.80 | 0.77 | 3.96 | 3.38 | 0.0% | 0 of 92 | 108 |
| Apr to Jun 2025 | 3.65 | 0.78 | 3.83 | 3.19 | 0.0% | 0 of 91 | 110 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 13.0 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 3.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.3 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.2 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.8 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 19.4 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.7 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 18.2 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.4 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.8 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.3 | 1.5 | 1.8 |
Owners and operators
Legal business name: 162 SOUTH BRITAIN ROAD OPERATING COMPANY II LLC. CMS links this home to Careone, a group of 37 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Thci Company, LLC | 5% or greater direct ownership interest | Organization | 100% | 04/30/2002 |
| Care Holdings, LLC | 5% or greater indirect ownership interest | Organization | 04/30/2002 | |
| Care Realty, LLC | 5% or greater indirect ownership interest | Organization | 04/30/2002 | |
| Des-C 2009 Grat | 5% or greater indirect ownership interest | Organization | 06/30/2017 | |
| Thci Holding Company, LLC | 5% or greater indirect ownership interest | Organization | 04/30/2002 | |
| Straus, Daniel | 5% or greater indirect ownership interest | Individual | 04/30/2002 | |
| Baruch, David | W-2 managing employee | Individual | 12/01/2021 | |
| Baruch, David | Corporate officer | Individual | 12/01/2021 | |
| Healthbridge Management LLC | Operational/managerial control | Organization | 07/28/2003 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on August 15, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on July 13, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on August 15, 2025: "Allow residents to self-administer drugs if determined clinically appropriate."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on July 7, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.28 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Pomperaug Woods Health Center Southbury, 2 mi · 4 of 5 stars · 20 citations
- Lutheran Home of Southbury Inc Southbury, 3.3 mi · 3 of 5 stars · 36 citations
- Stone Bridge Center for Health & Rehabilitation Newtown, 5.7 mi · 4 of 5 stars · 56 citations
- Complete Care at Middlebury Middlebury, 8.3 mi · 5 of 5 stars · 14 citations
- Bethel Health Care Center Bethel, 8.8 mi · 4 of 5 stars · 31 citations
- Shady Knoll Center for Health & Rehabilitation Seymour, 10.3 mi · 2 of 5 stars · 48 citations
- Complete Care at Glendale Naugatuck, 10.5 mi · 4 of 5 stars · 31 citations
- Beacon Brook Center for Health & Rehabilitation Naugatuck, 10.7 mi · 2 of 5 stars · 52 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is River Glen Health Care Center's Medicare star rating?
- CMS rates River Glen Health Care Center 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did River Glen Health Care Center get at its last inspection?
- 10 health deficiencies at the standard inspection on August 15, 2025. The Connecticut average is 13.4.
- Has River Glen Health Care Center been fined?
- CMS lists no fines in the last three years.
- Does River Glen Health Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns River Glen Health Care Center?
- CMS lists 9 owners and managers, and links the home to Careone. Legal business name: 162 SOUTH BRITAIN ROAD OPERATING COMPANY II LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.