Riverside Manor Nrsg & Rehab Ctr
1100 East State Road, Newcomerstown, OH 43832 · Tuscarawas County · (740) 498-5165
80 certified beds, about 70 residents a day · For profit - Corporation · Medicare and Medicaid since 1979
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365429 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 30, 2025, inspectors cited 14 health deficiencies (the Ohio average is 10.5, the national average 9.2).
Of 27 health citations since June 2022, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.55 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.63 of those hours.
21.8% of nursing staff left within the year CMS measured (Ohio average 48.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
206/22
703/24
1401/25
312/25
104/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
22D
1E
1F
Potential for minimal harm
0A
1B
1C
April 24, 2026Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, review of therapy records, review of the facility's investigation, review of employee conference reports, and interviews with resident(s), family, and staff, the facility failed to ensure a resident was transferred safely following physical therapy recommendations. This resulted in Actual harm on 04/12/26 when Resident #1 was improperly transferred resulting in a fractured arm. This affected one (#1) of three residents reviewed for accidents and injuries.
December 4, 2025Complaint inspection · 3 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on record review, review of a self-reported incident (SRI), interviews and policy review, the facility failed to ensure Resident #19 was free from verbal abuse. This affected one (Resident #19) out of three residents reviewed for abuse. The facility census was 70.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on record review, review of a self-reported incident (SRI), interviews, and policy review, the facility failed to ensure Resident #18 was not restrained in a wheelchair without adequate training, assessments, and orders. This affected one (Resident #18) out of three residents reviewed for abuse. The facility census was 70.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on record review, review of self-reported incidents (SRI), interviews and policy review, the facility failed to ensure allegations of verbal abuse by staff towards Resident #19 were immediately reported. This affected one (Resident #19) out of three reviewed for abuse. The facility census was 70.
January 30, 2025Standard inspection · 14 citations
- F Have policies on smoking.
Inspectors wroteBased on observation, interview with staff, and review of the facility policy, the facility failed to maintain a safe and clean environment free from discarded cigarette butts in the resident smoking area. This had the potential to affect all residents residing in the facility. The facility census was 62.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on medical record review, review of employee disciplinary conference report, review of staff schedules, resident interview, staff interview, and policy review, the facility failed to ensure resident concerns with personal care were addressed timely. This affected one (Resident #5) of four reviewed for abuse.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the medical record, review of the facility investigation, resident interview, staff interview, and review of facility policy and procedure, the facility failed to ensure Resident #6 was not abused by a staff member. This affected one resident (Resident #6) of four residents reviewed for abuse.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on review of medical records, resident interview, representative interview, and staff interview, the facility failed to ensure residents and/or resident representatives were provided a written summary of the baseline care plan. This affected two (Residents #61 and #165) of six residents reviewed for baseline care planning.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, staff interview, and medical record review, the facility failed to ensure comprehensive care plans were revised timely. This affected two residents (Residents #10 and #61) of 24 residents reviewed for care plans. The facility census was 62.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on medical record review, interview, observation, and review of facility policy, the facility failed to ensure Resident #49 received assistance with oral care. This affected one (Resident #49) of four residents reviewed for activities of daily living. The facility census was 62.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, record review, interview, and review of facility policy, the facility failed to ensure residents with non-pressure related skin issues were comprehensively assessed and treated in a routine manner. This affected two (Residents #51 and #165) of two residents reviewed for non-pressure related skin impairment. The facility census was 62.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on medical record review, observation, and interviews, the facility failed to ensure splints/braces were applied per orders and plan of care. This affected one (Resident #18) of one resident reviewed for positioning/mobility. The facility census was 62.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, medical record review, and review of the facility policy, the facility failed to ensure fall interventions were in place for a resident at risk for falls. This affected one (Resident #42) of three residents reviewed for accidents. The facility census was 62.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and review of facility policy, the facility failed to ensure multi-dose insulin pens were dated as to when they were first accessed. This affected two residents (Resident #32 and #166) out of 11 residents identified by the facility as receiving insulin injections. The facility census was 62.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on medical record review, psychiatrist billing list, and interview, the facility failed to ensure residents records were complete and included in-house psychiatric progress notes and Nurse Practitioner (NP) notes. This affected two (Resident #5 and #18) of five residents reviewed for unnecessary medications. The facility census was 62.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on medical record review, policy review, and interview, the facility failed to ensure antibiotics were utilized only when medically necessary. This affected one (Resident #61) of two residents reviewed for antibiotic use. The facility census was 62.
- C Post nurse staffing information every day.
Inspectors wroteBased on observation and interview, the facility failed to ensure nurse staffing information was posted. This had the potential to affect all residents residing in the facility. The facility census was 62.
- B Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on record review and interview, the facility failed to provide a bed hold notice to Resident #61 who was hospitalized . This affected one (Resident #61) of two residents reviewed for hospitalization.
March 7, 2024Standard inspection · 7 citations
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, interviews, and policy review, the facility failed to ensure allegations of missing items were resolved to residents' satisfaction. This affected three (Residents #10, #20, and #36) of 12 residents interviewed regarding personal property. The facility census was 65.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review, observation, interviews, and policy review the facility failed to ensure skin alterations were identified and treated timely and failed to ensure hospice records were available to ensure continuity of care. This affected one (Resident #4) of one reviewed for non-pressure skin alterations and one (Resident #29) of one reviewed for hospice services. The facility census was 65.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on medical record review, observation and staff interview, the facility failed to compressively assess, document wounds upon discovery and to ensure weekly skin assessments were completed as ordered by the physician. This affected one (Resident #33) of two residents reviewed for skin conditions. The facility census was 65.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review and staff interview the facility failed to complete elopement risk assessments for a resident displaying exit seeking behaviors. This affected one (Resident #43) of one residents reviewed for elopement risk. The facility census was 65.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on medical record review, interview, and policy review the facility failed to ensure a resident received appropriate antibiotic treatment and initiate practitioner ordered intervention when the resident continued exhibiting urinary symptoms. The facility also failed to ensure a resident received restorative bladder training when noted to have a moderate restorative potential. This affected one (Resident #4) of one reviewed for urinary tract infection and one (Resident #36) of one reviewed for bowel and bladder incontinence. The census was 65.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on medical record review and interview, the facility failed to ensure medications were administered to a resident receiving dialysis services in accordance with physician services. This affected one (Resident #47) of one resident reviewed for dialysis. The facility identified one resident receiving dialysis services. The facility census was 65.
- D Implement a program that monitors antibiotic use.
Inspectors wroteBased on medical record review, review of the infection control log, interview, and policy review the facility failed to ensure residents met criteria for antibiotic treatment. This affected one (Resident #4) of one reviewed for UTI and one (Resident #36) of one reviewed for bowel and bladder incontinence. The facility census was 65.
June 30, 2022Standard inspection · 2 citations
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview the facility failed to ensure Minimum Data Set (MDS) assessments were accurate. This affected four residents (#40, #6, #37, and #4) of four reviewed for accuracy of MDS assessments. The facility census was 62.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the medical record, observation and staff interview the facility failed to ensure Resident #18 and #27 were properly supervised in the dining room during meal time. This affected two residents (Resident #18 and #27) of seven observed for dining service.
Fire safety inspections
6 fire safety citations on file: 3 on January 30, 2025, 1 on March 7, 2024, 2 on June 30, 2022.
Every fire safety citation6 citations
- F Provide properly protected cooking facilities.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Install corridor and hallway doors that block smoke.
- F Provide properly protected cooking facilities.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.55 | 3.69 | 3.86 |
| Registered nurses | 0.63 | 0.64 | 0.69 |
| All nursing staff on weekends | 4.00 | 3.28 | 3.42 |
| Nurse aides | 3.00 | ||
| Licensed practical nurses | 0.92 | ||
| Nursing staff turnover (share who left in a year) | 21.8% | 48.7% | 45.8% |
| Registered nurse turnover | 41.7% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.86 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.77 on weekdays and 4.00 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.12 in April to June 2025 to 4.55 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.55 | 0.63 | 4.77 | 4.00 | 0.0% | 0 of 90 | 70 |
| Oct to Dec 2025 | 4.52 | 0.58 | 4.74 | 3.97 | 0.0% | 0 of 92 | 70 |
| Jul to Sep 2025 | 4.45 | 0.56 | 4.71 | 3.80 | 0.0% | 0 of 92 | 69 |
| Apr to Jun 2025 | 4.12 | 0.58 | 4.33 | 3.58 | 0.0% | 0 of 91 | 69 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 3.1 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.5 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.4 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 3.1 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.4 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 1.8 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 35.7 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.9 | 12.9 | 12.0 |
Owners and operators
Legal business name: NEWCOMERSTOWN PROGRESS CORPORATION.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Mortine, Mark | 5% or greater direct ownership interest | Individual | 7% | 01/14/2022 |
| Mortine, Neil | 5% or greater direct ownership interest | Individual | 7% | 01/14/2022 |
| Ours, Ken | 5% or greater direct ownership interest | Individual | 12% | 03/01/2008 |
| Shepherd, Dwayne | 5% or greater direct ownership interest | Individual | 9% | 10/21/2008 |
| Smith, Clark | 5% or greater direct ownership interest | Individual | 12% | 10/21/2008 |
| Shepherd, Dwayne | W-2 managing employee | Individual | 10/08/2008 | |
| Bambeck, Alan | Corporate director | Individual | 10/21/2008 | |
| Smith, Clark | Corporate director | Individual | 10/21/2008 | |
| Bambeck, Alan | Corporate officer | Individual | 05/09/2007 | |
| Cochran, Michael | Corporate officer | Individual | 10/21/2008 | |
| Overholser, Terry | Corporate officer | Individual | 05/08/1989 | |
| Smith, Clark | Corporate officer | Individual | 06/22/2014 | |
| Welch, James | Corporate officer | Individual | 09/01/2014 | |
| Shepherd, Dwayne | Operational/managerial control | Individual | 10/16/2024 | |
| Shepherd, Dwayne | Adp of the SNF | Individual | 12/31/2024 | |
| Smith, Clark | Adp of the SNF | Individual | 12/31/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on April 24, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on December 4, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on January 30, 2025: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on January 30, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
Other nursing homes nearby
- Lafayette Pointe Nursing & Rehab Ctr West Lafayette, 8.1 mi · 4 of 5 stars · 13 citations
- Oak Pointe Nursing & Rehabilitation Baltic, 13.2 mi · 5 of 5 stars · 11 citations
- Altercare Coshocton Inc. Coshocton, 14 mi · 3 of 5 stars · 21 citations
- Altercare Cambridge Inc. Cambridge, 14.4 mi · 4 of 5 stars · 27 citations
- Claymont Health and Rehabilitation Uhrichsville, 14.6 mi · 4 of 5 stars · 12 citations
- Park Village Hc Np LLC New Philadelphia, 14.9 mi · 5 of 5 stars · 4 citations
- Roscoe Gardens Skilled Nursing and Rehab Coshocton, 15.2 mi · 2 of 5 stars · 52 citations
- Embassy of Cambridge Cambridge, 15.8 mi · 2 of 5 stars · 91 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Riverside Manor Nrsg & Rehab Ctr's Medicare star rating?
- CMS rates Riverside Manor Nrsg & Rehab Ctr 3 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Riverside Manor Nrsg & Rehab Ctr get at its last inspection?
- 14 health deficiencies at the standard inspection on January 30, 2025. The Ohio average is 10.5.
- Has Riverside Manor Nrsg & Rehab Ctr been fined?
- CMS lists no fines in the last three years.
- Does Riverside Manor Nrsg & Rehab Ctr accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Riverside Manor Nrsg & Rehab Ctr?
- CMS lists 16 owners and managers. Legal business name: NEWCOMERSTOWN PROGRESS CORPORATION.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.