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Robertsdale Rehabilitation & Healthcare Ctr

18700 U S Highway 90, Robertsdale, AL 36567 · Baldwin County · (251) 947-1911

152 certified beds, about 118 residents a day · For profit - Corporation · Medicare and Medicaid since 2001

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 015443 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 8, 2024, inspectors cited 7 health deficiencies (the Alabama average is 4, the national average 9.2).

Of 14 health citations since August 2018, 4 were rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.64 hours per resident per day, against 3.88 across Alabama and 3.86 nationally. Registered nurses accounted for 0.64 of those hours.

44.8% of nursing staff left within the year CMS measured (Alabama average 46.9%).

CMS links it to Ball Healthcare Services, an affiliated group of 9 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
4G
0H
0I
Potential for more than minimal harm
6D
2E
2F
Potential for minimal harm
0A
0B
0C
August 8, 2024Standard inspection, Complaint inspection · 7 citations
  1. F
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 12, 2024
    Inspectors wroteBased on record review, interview, and facility policy review, the facility failed to notify the Ombudsman of hospital transfers in writing for three of three residents (Resident (R) 16, R38, and R93) out of a total sample of 35 residents reviewed for hospitalization. This had the potential for the residents to have no added protection if the residents were being inappropriately discharged or transferred so they could inform them of their rights and options.
  2. E
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) September 12, 2024
    Inspectors wroteBased on record review, interview, and facility policy review, the facility failed to protect the resident's right to be free from abuse for seven of nine residents (Resident (R) 48, R83, R267, R15, R117, R76, and R80) reviewed for abuse. This failure had the potential to affect resident safety.
  3. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 12, 2024
    Inspectors wroteBased on interview, record review, review of the Centers for Disease Control and Prevention (CDC) guidelines, and facility policy review, the facility failed to ensure four of six residents (Resident (R) 15, R83, R93, and R94) reviewed for pneumococcal vaccines out of total sample of 35 residents were either offered pneumococcal vaccines or offered additional pneumococcal vaccines per CDC guidelines. Additionally, the facility failed to obtain consents and provide the risks and benefits to the residents and/or responsible party (RP) prior to administering pneumococcal vaccines. Additionally, the facility failed to ensure R93 was offered an influenza vaccine. The failure of not offering/providing pneumococcal vaccines increased the risk for residents to contract pneumonia. The failure for not offering influenza vaccine increased the risk for the resident to contract influenza.
  4. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 12, 2024
    Inspectors wroteBased on record review, observation, interview, and facility policy review, the facility failed to ensure one of two residents (Resident (R) 83) observed for dining out of 35 sample residents was positioned to ensure the resident could access their food without difficulty and at a comfortable position. This had the potential for the resident to have a decline in nutritional status and a negative dining experience.
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 12, 2024
    Inspectors wroteBased on observations, record review, interview, and job description review, the facility failed to ensure two of four residents (Residents (R) 5 and R 37) reviewed for activities of daily living received adequate assistance with shaving. This failure had the potential to negatively impact the quality of life and self esteem for the affected residents.
  6. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 12, 2024
    Inspectors wroteBased on observations, interviews, and record review the facility failed to ensure staff were providing appropriate and timely urinary catheter care for one of four residents (Resident (R) 5) reviewed for catheters and urinary tract infections of 35 sample residents. This failure placed the residents at risk for infection to the urinary tract and urethral trauma.
  7. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 12, 2024
    Inspectors wroteBased on observation, interview, and facility policy review, the facility failed to ensure ceiling vents did not drip condensation onto the tray line and scoops were stored appropriately. This deficient practice had the potential to affect 100 of 113 residents who received meals prepared in the facility's kitchen.
June 6, 2019Standard inspection · 2 citations
  1. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 11, 2019
    Inspectors wroteBased on interview and review of the facility's RECORD OF MEDICATION DISPOSAL forms, the facility failed to ensure the controlled drug destruction records had three required signatures. This was noted in 10/2018 and 5/2019, two of the six months of controlled drug destruction records reviewed. Findings Included: Review of the RECORD OF MEDICATION DISPOSAL forms, dated 10/16/18, revealed there were only two signatures present for the disposal of controlled medications. The section of the form for Signature of Witness (Only required for Controlled Drugs) was blank. Review of the RECORD OF MEDICATION DISPOSAL forms, dated 5/10/19, revealed there were only two signatures present for the disposal of controlled medications. The section of the form for Signature of Witness (Only required for Controlled Drugs) was blank. [...]
  2. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 11, 2019
    Inspectors wroteBased on interviews, medical record review and review of [NAME] and [NAME] Fundamentals of Nursing Ninth Edition, Chapter 23 Legal Implications in Nursing Practice, the facility failed to ensure a physician's order was accurately transcribed for Resident Identifier (RI) #175's bilateral lower extremity Doppler study. This affected RI #175, one of 27 sampled residents for whom medical records were reviewed. Findings Include: Review of [NAME] and [NAME] Fundamentals of Nursing Ninth Edition, Chapter 23 Legal Implications in Nursing Practice, copyright 2017, page 311, revealed the following: . Health Care Providers' Orders . Make sure that all health care provider orders are in writing . and transcribed correctly . RI #175 was re-admitted to the facility on [DATE]. RI #175 had diagnoses to include Cerebral Infarction, Surgical Aftercare following Surgery, and Hemiplegia. [...]
August 23, 2018Standard inspection · 5 citations
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · Corrected (the home has a date of correction) September 27, 2018
    Inspectors wroteBased on interviews, review of Resident Identifier (RI) #25's medical record, the facility's investigation file and Employee Identifier (EI) #5's personnel file, EI #5, a CNA neglected to transfer RI #25 with a Hoyer lift and the assistance of another staff member on 5/17/2018. During the 3:00 PM to 11:00 PM shift on 5/17/2018, EI #5 failed to follow RI #25's plan of care when she transferred the resident by herself by picking the resident up and pivoting the resident to the bed. No Hoyer lift was used and no assistance was provided by another staff member. During the transfer the resident's right knee was twisted and the resident began to complain of pain. One day later, on 5/18/2018, RI #25's right leg between the knee and ankle was noted to be red, warm, swollen and painful. RI #25 was transferred to the local hospital for further evaluation. [...]
  2. G
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · Actual harm, isolated · Corrected (the home has a date of correction) September 27, 2018
    Inspectors wroteBased on interviews, review of Resident Identifier (RI) #25's medical record and the facility's investigation file, Employee Identifier (EI) #5, a Certified Nursing Assistant (CNA) failed to follow RI #25's plan of care when she transferred the resident by herself by picking the resident up and pivoting the resident to the bed. RI #25 is care planned for two person assist with transfers with the Hoyer lift. During the transfer the resident's right knee was twisted and the resident began to complain of pain. One day later, on 5/18/2018, RI #25's right leg between the knee and ankle was noted to be red, warm, swollen and painful. RI #25 was transferred to the local hospital for further evaluation. An X-ray showed a comminuted mildly displaced proximal tibia fracture as well as a proximal fibular fracture. This deficient practice affected RI #25, one of 39 sampled residents.
  3. G
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · Actual harm, isolated · Corrected (the home has a date of correction) September 27, 2018
    Inspectors wroteBased on interviews, review of Resident Identifier (RI) #25's medical record and the facility's investigation file, Employee Identifier (EI) #6, a Licensed Practical Nurse (LPN) failed to assess RI #25 for a complaint of leg pain during the 3:00 PM to 11:00 PM shift on 5/17/2018. During the 3:00 PM to 11:00 PM shift on 5/17/2018, EI #5, a Certified Nursing Assistant (CNA) failed to follow the resident's plan of care, when she transferred the resident to the bed. During the transfer the resident's right knee was twisted and the resident began to complain of pain. EI #6 administered an over-the-counter headache pain reliever, Excedrin, to the resident for the resident's complaint of pain; however, failed to assess the resident's complaint of leg pain. One day later, on 5/18/2018, RI #25's right leg between the knee and ankle was noted to be red, warm, swollen and painful. [...]
  4. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · Corrected (the home has a date of correction) September 27, 2018
    Inspectors wroteBased on interviews, review of Resident Identifier (RI) #25's medical record and the facility's investigation file, the facility failed to ensure Employee Identifier (EI) #5, a Certified Nursing Assistant (CNA) used a Hoyer lift and the assistance of another staff person, as determined by RI #25's assessment and plan of care, during a transfer on 5/17/2018. During the 3:00 PM to 11:00 PM shift on 5/17/2018, EI #5 failed to follow RI #25's plan of care when she transferred the resident by herself by picking the resident up and pivoting the resident to the bed. No Hoyer lift was used and no assistance was provided by another staff member. During the transfer the resident's right knee was twisted and the resident began to complain of pain. One day later, on 5/18/2018, RI #25's right leg between the knee and ankle was noted to be red, warm, swollen and painful. [...]
  5. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 27, 2018
    Inspectors wroteBased on observation, interview, review of facility's policy titled, FOOD STORAGE LABELING and the 2017 Food Code, the staff failed to ensure food was consistently covered and stored with labels to identify contents, date of preparation and use-by date. This had the potential to affect all residents for whom meals were prepared and served at the time of the survey.

Fire safety inspections

13 fire safety citations on file: 8 on August 8, 2024, 4 on June 6, 2019, 1 on August 23, 2018.

Every fire safety citation13 citations
  1. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · August 8, 2024 · Corrected (the home has a date of correction)
  2. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 8, 2024 · Corrected (the home has a date of correction)
  3. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · August 8, 2024 · Corrected (the home has a date of correction)
  4. D
    Have horizontal exits used in accordance with safety requirements.
    K 226 · August 8, 2024 · Corrected (the home has a date of correction)
  5. D
    Provide properly protected cooking facilities.
    K 324 · August 8, 2024 · Corrected (the home has a date of correction)
  6. D
    Install corridor and hallway doors that block smoke.
    K 363 · August 8, 2024 · Corrected (the home has a date of correction)
  7. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · August 8, 2024 · Corrected (the home has a date of correction)
  8. D
    Have restrictions on the use of portable space heaters.
    K 781 · August 8, 2024 · Corrected (the home has a date of correction)
  9. D
    Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    K 232 · June 6, 2019 · Corrected (the home has a date of correction)
  10. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · June 6, 2019 · Corrected (the home has a date of correction)
  11. D
    Install an approved automatic sprinkler system.
    K 351 · June 6, 2019 · Corrected (the home has a date of correction)
  12. D
    Have a battery powered remote alarm panel in a location accessible by operating personnel.
    K 916 · June 6, 2019 · Corrected (the home has a date of correction)
  13. D
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · August 23, 2018 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeAlabamaUnited States
All nursing staff (RN, LPN and aides)4.643.883.86
Registered nurses0.640.650.69
All nursing staff on weekends3.873.263.42
Nurse aides2.85
Licensed practical nurses1.16
Nursing staff turnover (share who left in a year)44.8%46.9%45.8%
Registered nurse turnover43.5%39.5%42.9%
Administrators who left1

CMS expects 4.18 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.96 on weekdays and 3.87 on weekends, 22% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.32 in April to June 2025 to 4.64 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.640.644.963.87 0.0%0 of 90118
Oct to Dec 20254.390.674.663.70 0.0%0 of 92121
Jul to Sep 20254.450.774.713.76 0.0%0 of 92119
Apr to Jun 20254.320.774.583.66 0.0%0 of 91119
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Alabama, Jan to Mar 20263.880.634.133.270.9%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeAlabamaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
8.812.013.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.20.90.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.92.41.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.93.33.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.42.01.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
14.512.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
8.15.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
22.321.215.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
23.424.823.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.511.312.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.52.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.11.71.8

Owners and operators

Legal business name: ROBERTSDALE NURSING HOME INC. CMS links this home to Ball Healthcare Services, a group of 9 nursing homes averaging 2.4 stars overall.

NameRoleTypeShareSince
Ball, Clarence5% or greater direct ownership interestIndividual100%10/22/1998
Skelton, FrederickW-2 managing employeeIndividual12/20/2022
Ball, ClarenceCorporate officerIndividual12/22/1998
Hall, MatthewCorporate officerIndividual10/01/2014
Ball Healthcare Service, IncOperational/managerial controlOrganization12/22/1998

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on August 8, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on June 6, 2019: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on August 8, 2024: "Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on August 8, 2024: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Alabama contacts for a concern about a nursing home

These are the official offices in Alabama. NursingHomeClear cannot take or act on complaints.

Common questions

What is Robertsdale Rehabilitation & Healthcare Ctr's Medicare star rating?
CMS rates Robertsdale Rehabilitation & Healthcare Ctr 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Robertsdale Rehabilitation & Healthcare Ctr get at its last inspection?
7 health deficiencies at the standard inspection on August 8, 2024. The Alabama average is 4.
Has Robertsdale Rehabilitation & Healthcare Ctr been fined?
CMS lists no fines in the last three years.
Does Robertsdale Rehabilitation & Healthcare Ctr accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Robertsdale Rehabilitation & Healthcare Ctr?
CMS lists 5 owners and managers, and links the home to Ball Healthcare Services. Legal business name: ROBERTSDALE NURSING HOME INC.

Sources

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