Home / Massachusetts / New Bedford
Sacred Heart Nursing Home
359 Summer Street, New Bedford, MA 02740 · Bristol County · (508) 996-6751
217 certified beds, about 126 residents a day · Non profit - Other · Medicare and Medicaid since 1990
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225389 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 13, 2025, inspectors cited 3 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 19 health citations since March 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.86 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.64 of those hours.
27.3% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
CMS links it to Diocesan Health Facilities, an affiliated group of 5 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 19 health citations on file.
August 13, 2025Standard inspection · 3 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to:1. Maintain the main kitchen and kitchen extension on the second floor in a clean and sanitary condition; and2. Maintain four of four kitchenettes in a clean and sanitary condition.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on record review and interview, the facility failed to ensure one Resident (#2), out of a total sample of 24 residents, received the necessary care and treatment to prevent and promote healing of pressure injuries. Specifically, the facility failed to ensure a Resident at risk for skin breakdown with a contracted left upper extremity (LUE) did not develop a Stage 4 Pressure Injury (full thickness skin and tissue loss, potentially exposing muscle, tendons, ligaments, cartilage, or bone, with a high risk of infection and slow healing) to the LUE.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and potential transmission of communicable diseases and infections for one Resident (#85), out of a sample of 24 residents. Specifically, the facility failed to ensure staff utilized the appropriate personal protective equipment (PPE) when entering the room of Resident #85 who had an active diagnosis of Clostridioides difficile (formerly known as Clostridium difficile and often called C. diff, which is a bacterium (germ) that causes diarrhea and colitis (inflammation of the colon) and was on contact plus precautions.
June 25, 2024Standard inspection · 7 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, record review, and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to maintain safe and clean equipment and ensured that food was stored properly, in three out of four kitchenettes.
- E Implement a program that monitors antibiotic use.
Inspectors wroteBased on record review and interview, the facility failed to implement an antibiotic stewardship program which included antibiotic use protocols and monitoring of antibiotic use in accordance with the facility's antibiotic stewardship program.
- E Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and interview, the facility failed to ensure a functional, safe, and clean environment on two (2PY and 3PY) of four units in the facility. Specifically, the facility failed to ensure sharps containers were replaced when two thirds to three-quarters full to decrease the risk of needlestick injuries and exposure to bloodborne pathogens.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interviews, the facility failed to develop and implement a person-centered plan of care which included care for residents who had experienced trauma and the identification of potential triggers to be avoided to help prevent potential re-traumatization for two Residents (#120 and #30), out of a total sample of 24 residents.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide services that met professional standards of practice for one Resident (#57), out of a total sample of 24 residents. Specifically, the facility failed to ensure the Resident's foam dressing to the left heel unstageable deep tissue injury (DTI- pressure injury where the depth of the ulcer is obscured by a layer of dead tissue, or slough and/or eschar, covering the wound bed) was changed in accordance with the physician's order.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure two Residents (#57 and #96), out of a total sample of 24 residents, received care and treatment to prevent and to promote the healing of pressure injuries consistent with professional standards of practice. Specifically, the facility failed: 1. For Resident #57, who had an existing left heel unstageable deep tissue injury (DTI- pressure injury where the depth of the ulcer is obscured by a layer of dead tissue, or slough and/or eschar, covering the wound bed), to consistently implement physician's orders to offload the Resident's heels and adjust the low air loss (LAL) mattress (distributes body weight over a broad surface area to help prevent skin breakdown) per physician's orders and care planned interventions; and 2. [...]
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on record review and interviews, the facility failed to identify the potential triggers to be avoided in two Residents (#120 and #30), with a history of trauma, to help prevent potential re-traumatization out of a total sample of 24 residents.
April 16, 2024Complaint inspection · 2 citations
- D Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who was alert and oriented, frequently incontinent but able to made his/her needs known, the Facility failed to ensure he/she was treated in a dignified and respectful manner, when on 03/18/24, Certified Nurse Aide (CNA) #1 spoke to Resident #1 in degrading and insulting manner
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who was cognitively intact, the Facility failed to ensure staff implemented and followed their Abuse Policy when on 3/18/24, Resident #1 told Certified Nurse Aide (CNA) #2 and Nurse #1 that CNA #1 had made an inappropriate and insulting statement to him/her, and although Nurse #1 told her supervisor (Nurse #3), about Resident #1's allegation and provided Nurse #3 with a written statement about the allegation, Nurse #3 did not immediately notify the Administrator and/or Director if Nurses (DON), but instead placed Nurse #1's written statement in the DON's mailbox where it was not seen or brought to Administration's attention for around 36 hours.
March 31, 2023Standard inspection · 7 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to ensure residents on 2 of 4 units had a comfortable and homelike dining experience. Specifically, residents were provided meals on overbed tables while still on the food tray and inside heating elements, residents seated in the same area were provided meals at different times, staff stood while assisting residents with eating and residents not in a common area were placed in the doorway of their room to eat.
- E Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on interviews and record review, the facility failed to ensure two Residents (#73 and #116), in a sample of 24 residents, had been seen by a physician every 30 days for the first 90 days of admission and then every 60 days thereafter and that required visits alternated between the Physician and the Nurse Practitioner. Specifically, the facility failed to ensure for 1. Resident #73, required visits alternated between the Physician and the Nurse Practitioner; and 2. Resident #116, visits occurred every 30 days for the first 90 days of admission.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations and interviews, the facility failed to provide food that was palatable and at a safe and appetizing temperature.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview, the facility failed to ensure that individualized, comprehensive care plans were developed and consistently implemented for one Resident (#15), out of 24 sampled residents. Specifically, the facility failed to develop a care plan for the use of psychotropic medications that identified target behaviors, non-pharmacological interventions, and measurable goals of treatment.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed for one Resident (#70) to provide an ongoing activity program to meet and support the individual preferences of the resident, out of a total sample of 24 residents. Specifically, the facility failed to provide support for the Resident to pursue their one to one (1:1) preferred activities of choice in the Resident's room.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on observation, record review, and interview, the facility failed to reassess and document a clinical rationale for continued antibiotic use for one Resident (#15), out of a total sample of 24 residents. Specifically, the facility failed to ensure the Physician re-evaluated the use of Mucinex (generic name guaifenesin; used to help clear mucus or phlegm from the chest when you have congestion) following a hospitalization for pneumonia.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, record review, document review, and interview, the facility failed for one Resident (#4), out of a sample of 24 residents to administer Eliquis timely and consistently per administration guidelines.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.86 | 3.86 | 3.86 |
| Registered nurses | 0.64 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.59 | 3.48 | 3.42 |
| Nurse aides | 2.40 | ||
| Licensed practical nurses | 0.82 | ||
| Nursing staff turnover (share who left in a year) | 27.3% | 38.2% | 45.8% |
| Registered nurse turnover | 25.0% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.38 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.96 on weekdays and 3.59 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 20.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.92 in April to June 2025 to 3.86 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.86 | 0.64 | 3.96 | 3.59 | 20.4% | 0 of 90 | 126 |
| Oct to Dec 2025 | 3.87 | 0.66 | 3.96 | 3.63 | 18.6% | 0 of 92 | 123 |
| Jul to Sep 2025 | 3.80 | 0.64 | 3.90 | 3.53 | 13.1% | 0 of 92 | 119 |
| Apr to Jun 2025 | 3.92 | 0.68 | 4.03 | 3.63 | 11.1% | 0 of 91 | 117 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.9 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.3 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.9 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.4 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.5 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.4 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 16.3 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 25.4 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.6 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.5 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.5 | 1.8 |
Owners and operators
Legal business name: SACRED HEART HOME. CMS links this home to Diocesan Health Facilities, a group of 5 nursing homes averaging 3.6 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Mello, Curtis | Contracted managing employee | Individual | 01/01/2020 | |
| Davis, Jennifer | W-2 managing employee | Individual | 07/27/2015 | |
| Kiley, Kevin | Corporate director | Individual | 07/01/2019 | |
| Long, Joanne | Corporate director | Individual | 09/24/2014 | |
| Oliveira, John | Corporate director | Individual | 09/24/2014 | |
| Roque, Joanne | Corporate director | Individual | 07/01/2019 | |
| Saunders, Richard | Corporate director | Individual | 09/24/2014 | |
| Smith, Walter | Corporate director | Individual | 09/24/2014 | |
| Wilson, Richard | Corporate director | Individual | 09/24/2014 | |
| Da Cunha, Edgar | Corporate officer | Individual | 09/24/2014 | |
| Diocesan Health Facilities | Operational/managerial control | Organization | 01/01/2000 | |
| Mitchell, Laura | Operational/managerial control | Individual | 02/01/2020 | |
| Roque, Joanne | Operational/managerial control | Individual | 07/01/2019 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on August 13, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on August 13, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on June 25, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on August 13, 2025: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Brandon Woods of New Bedford New Bedford, 1.2 mi · 1 of 5 stars · 73 citations
- Royal of Fairhaven Nursing Center Fairhaven, 1.4 mi · 3 of 5 stars · 8 citations
- Vantage Health & Rehab of New Bedford New Bedford, 1.4 mi · 1 of 5 stars · 31 citations
- Hathaway Manor Extended Care New Bedford, 1.7 mi · 2 of 5 stars · 31 citations
- Our Ladys Haven of Fairhaven Inc Fairhaven, 1.9 mi · 4 of 5 stars · 18 citations
- Alden Court Nursing Care & Rehabilitation Center Fairhaven, 1.9 mi · 4 of 5 stars · 11 citations
- Brandon Woods of Dartmouth South Dartmouth, 2.6 mi · 2 of 5 stars · 32 citations
- Care One at New Bedford New Bedford, 3.6 mi · 3 of 5 stars · 29 citations
Common questions
- What is Sacred Heart Nursing Home's Medicare star rating?
- CMS rates Sacred Heart Nursing Home 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Sacred Heart Nursing Home get at its last inspection?
- 3 health deficiencies at the standard inspection on August 13, 2025. The Massachusetts average is 6.8.
- Has Sacred Heart Nursing Home been fined?
- CMS lists no fines in the last three years.
- Does Sacred Heart Nursing Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Sacred Heart Nursing Home?
- CMS lists 13 owners and managers, and links the home to Diocesan Health Facilities. Legal business name: SACRED HEART HOME.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.