Home / Massachusetts / New Bedford
Brandon Woods of New Bedford
397 County Street, New Bedford, MA 02740 · Bristol County · (508) 997-9396
135 certified beds, about 102 residents a day · For profit - Corporation · Medicare and Medicaid since 1980
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225264 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 27, 2026, inspectors cited 12 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
Of 73 health citations since August 2023, 9 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).
CMS lists 2 fines totaling $528,970 in the last three years; the largest was $464,490, and the latest is dated March 27, 2026.
Nurses and nurse aides worked 4.35 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.36 of those hours.
49.6% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
CMS links it to Elder Services, an affiliated group of 6 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 73 health citations on file.
July 7, 2026Complaint inspection · 1 citation
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interviews and records reviewed, for one of three sampled residents (Resident #1) who had reported to and been witnessed by a staff member to have been subjected to alleged physical and verbal abuse by two other staff members, the Facility failed to ensure staff consistently implemented and followed the Facility Abuse Policy, when staff members did not immediately report the allegation to their shift supervisor or the Administrator/designee as required.
March 27, 2026Standard inspection · 12 citations
- G Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Inspectors wroteBased on record review and interview, the facility failed for one Resident (#106), in a sample of three closed records, to:-Establish and follow a written policy on permitting the Resident to return to the facility after being transferred to the hospital for evaluation; and -Through communication with the hospital, determine the treatments, medications, and services the facility would need to provide to meet the resident's needs upon returning to the facility and document why they could no longer meet those needs. Specifically, when Resident #106 was transferred to the hospital he/she was provided with a notice indicating he/she would have a bed hold. The following day, the facility informed the hospital that Resident #106 would not be allowed to return to the facility. [...]
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to:1. Monitor the dishwasher sanitation chemical agent after switching from high temperature dishwasher to chemical sanitation for 43 days to ensure all dishes were properly sanitized to prevent food borne illnesses; and2. Handle ready-to-eat food (food which does not require cooking or further preparation prior to consumption) utilizing proper hand hygiene to prevent cross contamination (transfer of pathogens from one surface to another) and ensure glove use was limited to a single task.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on records reviewed and interviews, the facility failed to ensure staff maintained complete and accurate medical records for five Residents (#7, #42, #9, #14, and #4), out of a total sample of 21 residents. Specifically, the facility failed to:1. For Resident #7, ensure physician and nurse practitioner progress notes were accessible in the Resident's medical record; and2. For Resident #42, ensure physician and nurse practitioner progress notes were accessible in the Resident's medical record; and3. For Resident #9, ensure primary physician progress notes were accessible in the Resident's medical record; and4. For Resident #14, ensure primary physician and wound nurse practitioner progress notes were accessible in the Resident's medical record; and5. For Resident #4, ensure his/her monthly behavior sheets were complete and accurate. [...]
- D Give the resident's representative the ability to exercise the resident's rights.
Inspectors wroteBased on record review and staff interview, the facility failed to ensure the Resident Representative (guardian) was not extended authority of decision making beyond the extent required by the court to consent to the administration of an antipsychotic medication for one Resident (#81), from a total sample of 21 residents. Specifically, the court approved Treatment Plan allowed Resident #81 to be treated with Seroquel and Rexulti (antipsychotics) and the Resident Representative consented for Resident #81 to be administered Zyprexa, which was not an approved antipsychotic medication on the Treatment Plan.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review, the facility failed to ensure the Resident's Health Care Proxy (HCP, individual chosen by the resident to act on behalf of the resident in order to support the resident in decision-making; access medical, social or other personal information of the resident; manage financial matters; or receive notifications) about changes in their condition and potential need to alter the treatment plan for one Resident (#6), from a total sample of 21 residents. Specifically, the facility failed to notify the HCP of a change in the Resident's condition requiring transfer to the hospital and a significant weight loss.
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on interview and record review, the facility failed for one Resident (#106), out of three closed records reviewed, to provide in writing, the reason for discharge to the Resident, and failed to send a copy of the notice to the Ombudsman office. Specifically, after transferring Resident #106 to the hospital, the facility determined they would not allow the Resident to return from the hospital and did not send any written notices to the Resident or the Ombudsman. Resident #106 remained in the hospital as of 3/26/26.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review, the facility failed to develop and implement the person-centered plan of care for two Residents (#40, #7), out of 21 sampled residents. Specifically, the facility failed to:1. Implement interventions identified on Resident #40's care plan for falls; and2. Develop and implement interventions to address Resident #7's history of suicidal ideations.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, interviews, and records reviewed, for two Residents (#7 and #40), of 21 sampled residents, the facility failed to ensure care was provided to residents in accordance with professional standards of practice. Specifically, the facility failed:1. For Resident #7, to document the Resident's 8 P.M. blood sugar levels, amount of sliding scale insulin administered, and the sites of insulin administration;2. For Resident #40, to ensure physician's orders were implemented:a. in response to accepted pharmacy recommendations; andb. for prosthetic eye care.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to address high blood glucose levels over a period of 34 days for one Resident (#66), out of a total sample of 21 residents.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to ensure one of one sampled resident with a pressure ulcer (Resident #14), out of a total sample of 21 residents, was provided accurate interventions and treatments to promote healing. Specifically, for Resident #14, the facility failed to:a. Set the air mattress per the physician's orders; andb. Ensure treatments for a left heel pressure ulcer were documented and consistent with current physician's orders.
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on interviews and record review, the facility failed to develop a person-centered plan of care which included trauma informed approaches and identified triggers to avoid potential re-traumatization for one Resident (#32) with a history of trauma, out of a total sample of 21 residents.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure staff stored drugs and biologicals used in the facility in accordance with currently accepted professional principles. Specifically, the facility failed to properly secure Xanax (a controlled substance prescribed for anxiety and panic disorders) for one Resident (#44), out of a total sample of 21 residents.
September 16, 2025Complaint inspection · 1 citation
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who had intact cognition and was dependent on staff to meet his/her care needs, the Facility failed to ensure staff implemented and followed their Abuse Policy when on 08/13/25, Family Member #1 (Resident #1's Health Care Agent) informed the Unit Manager that Resident #1 had alleged that CNA #1 was rough during the provision of care on 08/10/25, and the Executive Director was not notified until the next day (08/14/25).
June 12, 2025Complaint inspection · 1 citation
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interviews and records reviewed, for one of three sampled residents (Resident #1), who was cognitively impaired, the Facility failed to ensure staff implemented and followed their Policy related to Reporting Resident Abuse Policy, when on 5/22/25, the Hospice Certified Nurse Aide (CNA) reported an allegation of verbal abuse of a resident by a staff member (CNA #1 or CNA #2) to Nurse #1, and Nurse #1 did not immediately report the allegation to their direct Supervisor as required, and facility Administration was not made aware until the next day.
December 16, 2024Standard inspection · 44 citations
- K Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, record review, and interviews, the facility failed to provide a safe environment free from physical abuse, sexual abuse, and neglect for one Resident (#77), from a total sample of 23 residents. Specifically, the facility failed to ensure Resident #77, with severe cognitive impairment and a history of aggression, violence, and sexually inappropriate behaviors toward staff and other residents, did not physically and sexually abuse other residents; and that Resident #77 was protected from being physically abused by other residents. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, and after being sexually abused.
- K Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on observation, record review, and interview, the facility failed to provide effective and appropriate treatment and services to attain the highest practicable mental and psychological well-being for one Resident (#77), with a known history of conduct disorder, dementia with behavioral disturbance, and major depression, out of a total sample of 23 residents. Specifically, the facility failed to develop, implement, and update the plan of care to meet the Resident's behavioral needs, resulting in wandering intrusively into other residents' rooms; standing at female residents' bedsides and fondling his/her genitals; exposing him/herself to another resident; physically assaulting and being physically assaulted by other residents. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, and after being sexually abused.
- K Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Inspectors wroteBased on record reviews and interviews, for one Resident (#77), out of a total sample of 23 residents, the facility failed to provide appropriate and sufficient staff to provide behavioral health care services as indicated in the facility assessment. Specifically, for Resident #77 with a known history of agitation, aggression, ongoing intrusive wandering into other residents' rooms, physically abusing other residents, being physically abused by other residents, and sexually inappropriate behaviors (including indecent exposure) toward female staff and residents, the facility failed to ensure staff had appropriate competencies and skill sets to effectively manage his/her behavioral health needs, including developing non-pharmacological interventions.
- H Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interviews and record review, the facility failed to implement their abuse policy for one Resident (#77), out of a sample of 23 residents. Specifically, the facility failed to ensure nursing staff notified the Director of Nurses (DON) and Administrator about allegations of physical and sexual abuse; keep residents safe by implementing protective measures to prevent further abuse by Resident #77; keep Resident #77 safe by implementing protective measures to prevent further physical abuse by other residents; report and investigate abuse allegations as required; report allegations to the state agency (SA) and law enforcement; and ensure all staff received required abuse training. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, and after being sexually abused.
- H Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews and record review, the facility failed to report allegations of abuse and neglect for one Resident (#77), out of a sample of 23 residents. Specifically, the facility failed to report five of five allegations of physical abuse, sexual abuse, and neglect to the state agency (SA) and two of five allegations to law enforcement as required. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, and after being sexually harassed and exposed to another person's genitals.
- H Respond appropriately to all alleged violations.
Inspectors wroteBased on record review and interview, the facility failed to ensure staff thoroughly investigated five allegations of abuse and neglect, put measures in place to prevent further abuse and neglect, and report the results of the investigations for one Resident (#77), out of a total sample of 23 residents. Using the reasonable person concept, a person would experience emotional distress after being hit, unprovoked, and after being sexually abused.
- H Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure staff developed and implemented a comprehensive, person-centered care plan that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs to address the behavior care needs of five Residents (#77, #60, #64, #25, and #105) to attain or maintain their highest practicable physical, mental, and psychosocial well-being, out of a total sample of 23 residents. Specifically, the facility failed to ensure comprehensive care plans were developed and implemented: 1. For Resident #77, to address the Resident's physically and sexually abusive behavior and address him/her being physically abused by other residents; 2. For Resident #60, to address a history of hypersexual behaviors; 3. For Resident #64, to address using pillows to prevent falls; 4. [...]
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, document review, and interview, the facility failed to ensure one Resident (#72), who was identified as being a high risk for skin breakdown, out of a total sample of 23 residents, received the care and services per professional standards of practice to help prevent the development of a facility acquired Stage III (full thickness tissue loss) right heel pressure ulcer and promote optimal wound healing. Specifically, the facility failed to implement recommendations made by the Wound Care Specialist timely and develop and implement a care plan that identified risk factors as well as interventions designed to reduce or prevent the development of pressure related ulcers/injuries.
- F Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on interview and record review, the facility failed to ensure Administration effectively utilized their resources to provide for the behavioral needs for one Resident (#77), who had a known history of aggressive and sexually inappropriate behaviors and provide a safe environment to protect other residents from physical abuse, sexual abuse, and neglect.
- F Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on document review and interview, the facility failed to conduct and implement a comprehensive facility wide assessment that was inclusive of resources necessary to provide both emergency and day to day care of the population the facility currently serves, including their short-term, long-term, and dementia specialty care residents.
- F Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Inspectors wroteBased on documentation review and interview, the facility failed to ensure direct care staff received mandatory effective communications training.
- F Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Inspectors wroteBased on document review and interview, the facility failed to ensure all staff received training on Resident's Rights.
- F Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on document review and interview, the facility failed to ensure all staff were trained in standards, policies, and procedures for the facility's abuse prevention and reporting protocols.
- F Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Inspectors wroteBased on documentation review and interview, the facility failed to provide training and education to their staff to outline elements and goals of the facility's Quality Assurance Performance Improvement (QAPI) program.
- F Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Inspectors wroteBased on document review and interview, the facility failed to ensure all staff were trained on standards, policies, and procedures for the facility's infection prevention and control program.
- F Provide training in compliance and ethics.
Inspectors wroteBased on document review and interview, the facility failed to provide their staff training on the facility ethics standards, policies, and procedures.
- F Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on document review and interview, the facility failed to maintain records of certified nurse aide (CNA) trainings for continuing competency that included no less than 12 hours of mandatory trainings per year for each CNA employed by the facility for five out of five CNAs reviewed.
- F Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Inspectors wroteBased on documentation review and interview, the facility failed to provide behavioral health training and education to their staff.
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to accurately complete the Minimum Data Set (MDS) assessment for three Residents (#64, #25, and #2), out of 23 sampled residents. Specifically, the facility failed: 1. For Resident #64, to ensure the MDS was accurately coded for: a. weight loss of greater than 10% over six months, and b. a Stage 3 wound (full thickness skin loss); 2. For Resident #25, to ensure the MDS was accurately coded for weight loss of greater than 10% over six months; and 3. For Resident #2, to ensure the MDS was accurately coded for a wound. Findings Include: Review of the facility's policy titled MDS Policy and Procedure, last revised March 2024, indicated but was not limited to: - Policy: It is the policy of this facility that all MDS assessments and tracking forms will be completed and submitted according to state and federal regulations. [...]
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, the facility failed to provide care and services consistent with professional standards of practice for two Residents (#102 and #65), out of a total sample of 23 residents. Specifically, the facility failed to ensure: 1. For Resident #102, injection sites for intramuscular (IM-injection deep into muscle tissue) antibiotic medication were rotated to prevent potential adverse effects; and 2. For Resident #65, a physician's order was obtained to transfer the Resident to the hospital for an evaluation following identification of a change in condition to the Resident's surgical wound.
- E Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Inspectors wroteBased on record review and interviews, the facility failed to ensure the Physician signed and dated all orders for one Resident (#102), out of a total sample of 23 residents.
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on record review and interview, the facility failed to utilize the services of a Registered Nurse (RN) for at least eight consecutive hours a day, seven days a week, with no nurse staffing waivers in place as required placing all residents at risk for not having their clinical needs met either directly by the RN or indirectly by the Licensed Practical Nurse (LPN) of Certified Nurse Aides (CNA) that the RN was responsible for overseeing with the provision of resident care.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on record review and interview, the facility failed to act promptly upon recommendations made by the Consultant Pharmacist during the monthly Medication Regimen Reviews (MRR) for two Resident (#2 and #77), out of a total sample of 23 residents. Specifically, the facility failed: 1. For Resident #2, to ensure the Pharmacist reviewed and reported irregularities related to the administration of Clonazepam (a benzodiazepine medication used to treat anxiety); and 2. For Resident #102, to ensure the physician reviewed and addressed gradual dose reduction (GDR) recommendations for the antipsychotic medication Seroquel.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to follow professional standards of practice for food safety and sanitation to prevent the potential spread of foodborne illness to residents who are at high risk. Specifically, the facility failed to: 1. Ensure thickened beverage items were properly dated and stored in three of three kitchenettes; and 2. Ensure staff were not eating in one of three kitchenettes.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observation, document review, and interview, the facility failed to maintain accurate medical records in accordance with professional standards and practices for four Residents (#25, #64, #83, and #102), out of 23 sampled residents. Specifically, the facility failed: 1. For Resident #25, to ensure that: a. his/her medical records contained a copy of his/her Health Care Proxy Form (HCP, health care agent designated by the resident when competent who has the authority to consent for health care decisions when a resident has been declared, by a physician, not to be competent to make his/her own health care decisions) and HCP Activation Form, and b. documentation of physician visits was part of the medical record in a timely manner; 2. For Resident #64, to ensure that documentation of physician visits was part of the medical record in a timely manner; 3. [...]
- E Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Inspectors wroteBased on interview and document review, the facility failed to ensure the binding Arbitration Agreement presented to residents as part of the admission packet was explained to the resident and/or his/her representative in a form and manner that he/she understands for two Residents (#63 and #84), out of three sampled residents, that had signed arbitration agreements in the facility.
- E Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Inspectors wroteBased on document review and interview, the facility failed to ensure their arbitration agreement provides for the selection of a neutral arbitrator agreed upon by both parties.
- E Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on interview and document review, the facility failed to implement and maintain a Quality Assurance and Performance Improvement (QAPI) program which addressed the full range of care and services, was comprehensive and data-driven, and focused on indicators of outcomes of quality of life, quality of care, and services to residents in the facility. Specifically, the facility failed to ensure an ongoing QAPI program was implemented and maintained and addressed identified priorities including ongoing identified concerns of physical and sexual abuse involving Resident #77.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment, and to help prevent the development and potential transmission of communicable diseases and infections. Specifically, the facility failed to: 1. Maintain a complete and accurate system of surveillance and analyze their collected surveillance data to identify any trends of actual or potential infections within the facility to validate the effectiveness of their program; 2. Maintain a written water management plan and documentation to ensure a facility risk assessment was conducted to identify where Legionella (bacteria that can cause Legionnaires' disease, a serious type of pneumonia) and other opportunistic waterborne pathogens could grow and spread in the facility's water system; and 3. [...]
- E Implement a program that monitors antibiotic use.
Inspectors wroteBased on record review and interview, the facility failed to implement an antibiotic stewardship program which included antibiotic use protocols and monitoring of antibiotic use in accordance with the facility's antibiotic stewardship program.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on interview and record review, the facility failed to treat one Resident (#63) with dignity and respect, out of a total sample of 19 residents, by not allowing the Resident to exercise his/her right to smoke.
- D Give the resident's representative the ability to exercise the resident's rights.
Inspectors wroteBased on record review and interview, the facility failed to ensure one Resident's (#363) representative, as designated by the Resident, was able to make medical decisions for the Resident, in a sample of 23 records reviewed. Specifically, the facility failed to ensure that Resident #363's representative was able to change the Resident's Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST) form to meet their wishes.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review, the facility failed to notify the Physician of recommendations or changes in condition for one Resident (#102), out of a total sample of 23 residents. Specifically, the facility failed to notify the physician of the lack of availability and delay in administering intramuscular (IM- injection deep into muscle tissue) antibiotic medication as ordered for Resident #102.
- D Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Inspectors wroteBased on observation, record review, and interviews, the facility failed to ensure one Resident (#67), out of a total sample of 19 residents, was free from involuntary seclusion, when during the day shift on 1/14/25, staff applied a stop sign banner secured with Velcro strips (fabric and vinyl banner used to deter wandering residents from entering restricted areas) across the entry door to the Resident's room preventing him/her from coming out of their room.
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on record review and staff interview, the facility failed to document the recapitulation of the Resident's stay that included his/her course of illness/treatment for one Resident (#112), of two closed records reviewed.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interview, the facility failed to ensure antibiotic treatment was administered as ordered by the physician for one Resident (#102), out of a total sample of 23 residents. Specifically, the facility failed to access the facility's electronic medication dispensing system to obtain intramuscular (IM-injection deep into muscle tissue) antibiotic medication prescribed to treat a urinary tract infection (UTI) which resulted in a delay in treatment.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on record review and interview, the facility failed to ensure services to assess urinary incontinence were implemented for one Resident (#63), out of a total sample of 23 residents. Specifically, the facility failed to perform a bladder scan (procedure that uses ultrasound to measure the amount of urine in the bladder and determine how well the bladder is emptying) for Resident #63's new complaints of urinary incontinence, retention, and dribbling per physician's orders.
- D Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on record reviews and interviews, for one Resident (#83) out of 23 sampled residents, the facility failed to ensure the Resident was seen by the Physician at least every 30 days for the first 90 days after admission and at least every 60 days thereafter, with alternate visits by a Nurse Practitioner (NP) as indicated.
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Inspectors wroteBased on interview and record review, the facility failed to ensure staff developed and implemented a comprehensive, person-centered care plan to address the dementia care needs of one Resident (#79) to attain or maintain their highest practicable physical, mental, and psychosocial well-being, out of a total sample of 23 residents.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and interview, the facility failed to ensure two Resident's (#2 and #102) drug regimen was free from unnecessary psychotropic medications, out of a total sample of 23 residents. Specifically, the facility failed: 1. For Resident #2, to ensure as needed (PRN) psychotropic medication was limited to 14 days, or extended beyond 14 days with a documented clinical rationale and duration; and 2. For Resident #102, to ensure a gradual dose reduction (GDR) of the antipsychotic medication Seroquel was attempted, unless clinically contraindicated and documented in the medical record, in an effort to discontinue the drug.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations and interview, the facility failed to ensure staff stored all drugs and biologicals used in the facility in accordance with currently accepted professional principles. Specifically, the facility failed: 1. To ensure medications were not stored in a medication cup in the top drawer of the medication cart in one medication cart out of three observed carts; and 2. To ensure treatment carts were locked when not in direct supervision of a licensed nurse on one of three units.
- C Post nurse staffing information every day.
Inspectors wroteBased on observation and interview, the facility failed to ensure Nurse staffing information posted included the current date and actual hours worked per shift for licensed and unlicensed staff including Registered Nurses (RN), Licensed Practical Nurses (LPN), and Certified Nurse Aides (CNA), as required.
- B Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on record review and interview, the facility failed to ensure a Notice of Medicare Non-Coverage (NOMNC-notice issued to a resident who is receiving benefits under Medicare Part A when all covered services end) and a Skilled Nursing Facility Advanced Beneficiary Notice of Non-coverage (SNF ABN -notice issued to a resident when a facility determines the beneficiary no longer qualifies for Medicare Part A skilled services and the resident has not used all his/her Medicare benefit days) were issued for two Residents (#60 and #163) of three residents reviewed. Specifically, the facility failed: 1. For Resident #60, to issue the SNF ABN notice and NOMNC so the Resident/Resident Representatives could decide if they wished to continue receiving skilled services that may not be paid for by Medicare, and were aware of the financial responsibility they may have to assume; and 2. [...]
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and interview, the facility failed to ensure a Notice of Transfer/Discharge was issued to one current Resident (#109), out of a total sample of 23 residents and one discharged Resident (#65), out of a sample of two discharge residents and failed to ensure the Ombudsman's office received copies of all resident notice of transfers as required.
August 30, 2023Standard inspection · 14 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and interviews, the facility failed to practice acceptable standards of infection control and prevention for two Residents (#93 and #49), out of a total sample of 27 residents, and during staff COVID-19 testing. Specifically, the facility failed: 1. For Resident #93, to ensure staff utilized personal protective equipment (PPE) while providing care to the Resident who was on droplet precautions for COVID-19; 2. For Resident #49, to ensure staff performed hand hygiene and utilized PPE upon entering a room of a resident who was on Enhanced Barrier Precautions; and 3a. To ensure staff adhered to infection control protocols during COVID-19 testing, and b. To ensure staff followed the facility's policy and manufacturer's guidelines for specimen collection and handling for staff rapid COVID-19 antigen testing (Binaxnow COVID-19 AG Card) during a COVID-19 outbreak.
- F Report COVID19 data to residents and families.
Inspectors wroteBased on record review and interview, the facility failed to notify residents, families, and/or resident representatives of COVID-19 positive staff cases that occurred in the facility by 5:00 P.M., the next calendar day during the recent COVID-19 outbreak in August 2023, as required.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, policy review, and interview, the facility failed to ensure medications were properly stored and labeled in accordance with current accepted professional standards. Specifically, the facility failed to ensure: 1. For Residents #13 and #91, that medications were not unlabeled, not in their original packaging and stored at the bedside; and 2. Medications were not stored unsecured and easily accessible in the Director of Nursing's office.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, meal test trays on 2 of 3 units, staff and resident interviews, the facility failed to provide residents with meals that were prepared and served in a manner that conserved flavor, were palatable, and served at safe and appetizing temperatures.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on record review, policy review, observation and interview, the facility failed to consistently follow professional standards for two Residents (#4 and #11), out of total sample of 27 residents. Specifically, the facility failed: 1. For Resident #4, to ensure a physician's order for an air mattress was implemented and accurately documented; and 2. For Resident #11, to ensure an undated, signed Application for an Authorization of Temporary Involuntary Hospitalization was not available in the Resident's medical record.
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on record review and staff interview, the facility failed to document the recapitulation of the Resident's stay, medication reconciliation, and obtain physician orders for discharge from the facility for one Resident (#103 ), out of three closed records reviewed.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide necessary respiratory care and services for three Residents (#64, #34, and #4). Specifically, the facility failed: 1. For Resident #64, to ensure Oxygen was administered according to Physician's orders and ensure oxygen tubing was changed weekly; 2. For Resident #34, to ensure oxygen tubing was changed weekly; and 3. For Resident #4, to ensure Oxygen was administered according to Physician's orders.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review, policy review, and interview, the facility failed to ensure for three Residents (#11, #93, and #57), out of a total sample of 27 residents, each Resident's drug regimen was free from unnecessary psychotropic medications. Specifically, the facility failed to ensure psychotropic medication ordered as needed (PRN) was limited to 14 days and was reviewed by the Physician with a documented rationale for its continued use and failed to monitor the Residents for adverse consequences of its use.
- C Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Inspectors wroteBased on interview and observations, the facility failed to post a notice of availability of survey results and prominently post the Department of Public Health Survey Inspection results binder.
- B Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on record review and interview, the facility failed to ensure for one Resident (#26), out of a total sample of 30 residents, the Resident, and/or representative was provided with a Discharge/Transfer Notice upon transfer.
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure the Resident and/or the Resident's representative and the Ombudsman were provided with a written notice of transfer as required for three Residents (#64, #70, and #26), out of a total sample of 27 residents.
- B Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on record reviews, policy review, and interviews, the facility failed to provide a written notification of the bed hold policy to the Resident or Resident representative prior to discharge to the hospital, for three Residents (#64, #70, and #26), in a sample of 27 residents.
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure staff transmitted a discharge Minimum Data Set (MDS) assessment for two Residents (#22 and #82), out of 27 sampled residents. Specifically, the facility failed to ensure: 1. For Resident #22, a quarterly MDS assessment was transmitted to the Centers for Medicare and Medicaid Services (CMS) within 14 days of completion as required; and 2. For Resident #82, a discharge MDS assessment was transmitted to CMS within 14 days of completion as required.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to ensure the Minimum Data Set (MDS) assessment accurately reflected the Resident's status for five Residents (#45, #19, #12, #93, and #102), out of a sample of 27 residents and one closed record. Specifically, the facility failed: 1. For Residents #45, #19, #12, and #93, to accurately reflect the use of a restraint device; and 2. For Resident #102, to accurately reflect the discharge location of the Resident.
Fire safety inspections
26 fire safety citations on file: 5 on March 27, 2026, 10 on December 16, 2024, 11 on August 30, 2023.
Every fire safety citation26 citations
- E Address patient/client population and determine types of services needed.
- E Establish procedures for tracking staff and patients during an emergency.
- E Establish policies and procedures for sheltering.
- E Conduct testing and exercise requirements.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Install an approved automatic sprinkler system.
- D Have generator or other power source capable of supplying service within 10 seconds.
- C Develop and maintain an Emergency Preparedness Program (EP).
- C Develop Emergency Preparedness policies and procedures.
- C Develop a communication plan.
- C Establish emergency prep training and testing.
- C Inspect, test, and maintain automatic sprinkler systems.
- B Provide properly protected cooking facilities.
- F Have properly installed electrical wiring and gas equipment.
- F Meet requirements for the installation and maintenance of electrical systems.
- E Implement emergency and standby power systems.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Have simulated fire drills held at unexpected times.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Install an approved automatic sprinkler system.
- D Install corridor and hallway doors that block smoke.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Provide a written emergency evacuation plan.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| March 27, 2026 | Fine | $64,480 |
| December 16, 2024 | Fine | $464,490 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.35 | 3.86 | 3.86 |
| Registered nurses | 0.36 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.85 | 3.48 | 3.42 |
| Nurse aides | 2.96 | ||
| Licensed practical nurses | 1.03 | ||
| Nursing staff turnover (share who left in a year) | 49.6% | 38.2% | 45.8% |
| Registered nurse turnover | 65.0% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.76 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.55 on weekdays and 3.85 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.17 in April to June 2025 to 4.35 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.35 | 0.36 | 4.55 | 3.85 | 2.8% | 0 of 90 | 102 |
| Oct to Dec 2025 | 4.65 | 0.53 | 4.86 | 4.11 | 6.6% | 0 of 92 | 102 |
| Jul to Sep 2025 | 4.22 | 0.54 | 4.42 | 3.70 | 8.7% | 0 of 92 | 101 |
| Apr to Jun 2025 | 4.17 | 0.51 | 4.39 | 3.63 | 11.7% | 0 of 91 | 101 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 43.5 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.9 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.8 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.4 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.6 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 30.9 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.4 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 43.4 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.1 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.3 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.7 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.2 | 1.5 | 1.8 |
Owners and operators
Legal business name: ST JOHNS NURSING HOME INC. CMS links this home to Elder Services, a group of 6 nursing homes averaging 2.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Romano, Frank | W-2 managing employee | Individual | 01/04/1978 | |
| Romano, James | W-2 managing employee | Individual | 06/25/2013 | |
| Romano, Katelyn | W-2 managing employee | Individual | 05/08/2017 | |
| Romano, Kyle | W-2 managing employee | Individual | 01/17/2010 | |
| Romano, Frank | Corporate director | Individual | 02/27/1966 | |
| Romano, Frank | Corporate officer | Individual | 01/04/1978 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 14 problems in this area, most recently on March 27, 2026: "Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge."
- When is the care plan meeting, and can family attend it?Inspectors cited 12 problems in this area, most recently on March 27, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on March 27, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 9 problems in this area, most recently on July 7, 2026: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
Other nursing homes nearby
- Vantage Health & Rehab of New Bedford New Bedford, 0.6 mi · 1 of 5 stars · 31 citations
- Sacred Heart Nursing Home New Bedford, 1.2 mi · 5 of 5 stars · 19 citations
- Brandon Woods of Dartmouth South Dartmouth, 1.4 mi · 2 of 5 stars · 32 citations
- Royal of Fairhaven Nursing Center Fairhaven, 1.5 mi · 3 of 5 stars · 8 citations
- Our Ladys Haven of Fairhaven Inc Fairhaven, 1.5 mi · 4 of 5 stars · 18 citations
- Hathaway Manor Extended Care New Bedford, 2.3 mi · 2 of 5 stars · 31 citations
- Alden Court Nursing Care & Rehabilitation Center Fairhaven, 2.7 mi · 4 of 5 stars · 11 citations
- Care One at New Bedford New Bedford, 4.8 mi · 3 of 5 stars · 29 citations
Common questions
- What is Brandon Woods of New Bedford's Medicare star rating?
- CMS rates Brandon Woods of New Bedford 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Brandon Woods of New Bedford get at its last inspection?
- 12 health deficiencies at the standard inspection on March 27, 2026. The Massachusetts average is 6.8.
- Has Brandon Woods of New Bedford been fined?
- Yes. CMS lists 2 fines totaling $528,970 in the last three years.
- Does Brandon Woods of New Bedford accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Brandon Woods of New Bedford?
- CMS lists 6 owners and managers, and links the home to Elder Services. Legal business name: ST JOHNS NURSING HOME INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.