St. Ann Health and Rehabilitation Center
2020 S Muskego Ave, Milwaukee, WI 53204 · Milwaukee County · (414) 383-2630
50 certified beds, about 45 residents a day · For profit - Corporation · Medicare and Medicaid since 2023
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525731 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 5, 2026, inspectors cited 6 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
None of its 21 health citations since November 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.27 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 0.81 of those hours.
CMS links it to Champion Care, an affiliated group of 22 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.
March 5, 2026Standard inspection · 6 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, interviews, record review, and policy review, the facility failed to ensure that quarterly safety evaluations accurately identified and documented the use of elopement-prevention devices, that care plans were developed for residents utilizing wander guards, and that Minimum Data Set (MDS) assessments reflected the presence of these safety devices for three of three residents (Resident (R)3, R8, and R45) reviewed for elopement. As a result of this deficient practice, staff did not recognize wander guards as a safety device to ensure all needed interventions were implemented.re respiratory equipment was stored in a sanitary manner for one of one resident (Resident (R) 15) reviewed for respiratory care out of a total sample of 17. This had the potential to expose the resident to infection.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, policy review, record review, and interview, the facility failed to ensure that a resident was transferred in a dignified manner for one resident (Resident (R) 24) out of a total of 17 sampled residents reviewed. This failure has the potential to negatively impact a resident's dignity and psychological well-being.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, staff interview, record review, and the Resident Assessment Instrument (RAI) Manual review, the facility failed to ensure three of three residents (Resident (R) 3, R8, and R45) reviewed for wander guard placement had an accurate Minimum Data Set (MDS) assessment. Failure to code the MDS correctly can lead to inaccurate federal reimbursement and inaccurate assessment and care planning for the residents.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, record review, and policy review, the facility failed to ensure a care plan was developed for one of three residents (Resident (R) 3) reviewed for wander guard placement to prevent elopement. This deficient practice increases the risk of inconsistent staff responses and elopement.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, interviews, record review, and policy review, the facility failed to ensure respiratory equipment was stored in a sanitary manner for one of one resident (Resident (R) 15) reviewed for respiratory care out of a total sample of 17. This had the potential to expose the resident to infection.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interviews, record review, and policy review, the facility failed to ensure that resident (Resident (R)13) received medications in the correct dosage and as ordered. This resulted in two medication errors out of 32 opportunities, yielding a medication error rate of 6.25%. These errors had the potential to reduce the effectiveness of the prescribed treatment due to underdosing.
February 11, 2026Complaint inspection · 1 citation
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation and interviews, the facility did not ensure each resident is treated with dignity and respect that promoted maintenance or enhancement of quality of life. This occurred for 2 (R1 and R2) of 3 Residents reviewed for dignity.*On 2/11/26, Surveyor observed Certified Nursing Assistants (CNA) C and D standing, while feeding R1 and R2 their meals. CNA-C was also observed feeding two residents interchangeably at the same time. Findings Include:The facility Meal Supervision and Assistance reviewed/revised 10/29/24 documents:Guideline:.The resident will be prepared for a well-balanced meal in a calm environment, location of his/her preference and with adequate supervision and assistance to prevent accidents, provide adequate nutrition, and assure an enjoyable event. This includes:1. Identifying hazard(s) and risk(s)2. Evaluating and analyzing hazard(s) and risk(s)3. [...]
August 1, 2025Complaint inspection · 1 citation
- D Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on interview, record review, and facility document review, the facility failed to ensure known resident behaviors of kicking, hitting, grabbing, rejection of care, et cetera (etc., other similar things) were addressed, to include the development and implementation of interventions, for 1 (Resident #2) of 5 sampled residents reviewed for behaviors.
February 6, 2025Standard inspection · 3 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to store and serve food in accordance with professional standards for food service safety for 46 of 48 residents that receive food from the kitchen. * In the facility's main kitchen, observations of partially used and undated food were made in the walk-in and wall freezers/coolers. Several food items were observed in one of the facility's main kitchen wall coolers uncovered open to air and undated. * [NAME] restraints were not being utilized by a kitchen staff working in the main kitchen area. * Temperatures were not completed on all required food items prior to serving the food to residents.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation and interview, the facility failed to maintain 1 (R14) of 12 residents reviewed their right to personal privacy and confidentiality of his or her personal and medical records. * R14's protected health information was left on a computer screen unattended in a common area. R14's medication administration record was displayed on the computer screen in full view of residents and staff that were in and around the common area.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review the facility did not ensure 1 (R12) of 12 residents who were reviewed for a change of condition received a comprehensive assessment. * On 10/6/24, R12 experienced a change in condition and RN (registered nurse)-H did not complete a comprehensive assessment prior to sending R12 to the hospital via ambulance.
October 17, 2024Complaint inspection · 1 citation
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, resident interview, staff interview, and record review, the facility failed to ensure menus were followed and served as posted and on the dietary tray cards. The failure placed any of the 45 facility residents receiving meals from the kitchen at risk of dissatisfaction with their meals.
March 14, 2024Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, record review, and interview, the facility did not ensure adequate supervision and assistance devices were provided to prevent falls for 2 (R3 and R4) of 3 residents reviewed for accidents. * R3 did not have fall interventions in place per care plan to prevent a fall out of bed on 1/24/2024 and fall interventions were observed not to be in place to prevent future falls. * R4 was not transferred as per care plan resulting in a fall on 2/21/2024. R4's care plan indicated R4 required moderate assist of 2 staff members with the use of a sit-to-stand lift. On 2/21/2024, R4 was pivot transferred with the assist of 1 staff member instead of 2 staff members with the use of a sit-to-stand, resulting in R4 being lowered to the ground.
November 13, 2023Standard inspection · 8 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, the facility did not ensure that drugs and biological's used in the facility were labeled in accordance with currently accepted professional principles, to include the expiration date when applicable for 4 of 10 (R7, R17, R19 and R25) resident insulin's observed. * Residents' insulin, which was open and used, was not dated when opened and insulin was observed to be beyond the expiration date.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and interview, the facility did not ensure the cleaning and disinfecting of a Glucometer which was being shared between 8 residents. The Glucometer was being disinfected with a 70% isopropyl alcohol wipe rather than with a disinfectant bleach wipe in order to kill blood bourne pathogens. *On 11/9/23 Surveyor observed RN (Registered Nurse)-G administer blood glucose testing for R40. RN-G did not clean and disinfect the facility's shared Glucometer with a disinfectant wipe which kills blood borne pathogens. This deficient practice had the potential to affect 8 residents residing on the 2nd floor who utilize .
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure that 2 (R40, R20) of 12 residents were provided with personal privacy during medical treatment with the administration of medications (insulin and tear drops) and obtaining testing R40's blood sugar. * On 11/9/23, R40 was not provided with personal privacy during the administration of insulin and when R40's blood sugar was tested while in the dining room. * On 11/9/23, R20 was not provided with personal privacy when her tear drop medication was administered while in the dining room.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interviews and record review the facility did not ensure that residents are free from physical restraints imposed for purposes of discipline or convenience and that are not required to treat the resident's medical symptoms and document ongoing re-evaluation of the need for restraints for 1 of 1 (R35) residents reviewed for restraints. R35 had a seat belt restraint in use on his wheelchair (w/c). There was no physician's order, careplan, consent or monitoring of the restraint.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview and record review the facility did not ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion for 1 of 2 (R35) residents reviewed. R35 did not have a rolled up washcloth in his right hand per his care plan and therapy recommendations.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview and record review, the facility did not ensure the medication error rate was below 5%. During medication pass, surveyors observed 6 errors out of 32 opportunities with a medication error rate of 18.75%. 3 (R40, R20, and R50) of 6 residents observed during the medication administration task did not receive their medication as ordered. *R40 received their scheduled morning insulin (Humulin and Novolog) after eating 50% of their breakfast. *R20 received their scheduled Omeprazole - extended release reflux medication after eating 25% of their breakfast meal. According to the Assistant Director of Nursing (ADON)-C Omeprazole should be administered on an empty stomach. Surveyor informed ADON-C of observations of RN-G administering Omeprazole after R20 had began eating their breakfast meal. [...]
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, interview and record review the facility did not ensure residents were free from significant medication errors for 3 (R51, R40 and R20) of 12 residents reviewed for medications. *R51 was admitted to the facility on [DATE] with an order for Augmentin (antibiotic) twice a day until 8/10/23. The facility incorrectly transcribed the order as Augmentin twice a day every 11 days. The incorrect transcription resulted in R51 receiving the Augmentin/antibiotic for two days (or 4 doses) instead of 11 days (or a total of 27 doses). R51's gangrene progressed resulting in a right lower extremity amputation (above the knee amputation). [...]
- C Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on record review and interview, the facility did not notify the resident and the resident's representative of a transfer or discharge in writing that includes the reasons for the transfer and the statement of the resident's appeal rights including the name, mailing address, email address, and telephone number of the entity which receives such requests, and the name, mailing and email address, and telephone number of the Office of the State Long-Term Care Ombudsman for 5 (R45, R51, R10, R30, and R35) of 5 residents reviewed for discharges. * R45 was transferred to the hospital on 7/20/23. R45 and R45's representative were not provided with a transfer notice. * R51 was transferred to the hospital on 8/21/23. R51 and R51's representative were not provided with a transfer notice. * R10 was transferred to the hospital on 8/24/23. [...]
Fire safety inspections
20 fire safety citations on file: 4 on March 5, 2026, 10 on February 6, 2025, 6 on November 13, 2023.
Every fire safety citation20 citations
- F Install a fire alarm system that can be heard throughout the facility.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Develop Emergency Preparedness policies and procedures.
- F Provide emergency officials' contact information.
- F Provide family notifications of emergency plan.
- F Conduct testing and exercise requirements.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- E Have properly located and lighted "Exit" signs.
- E Have properly installed electrical wiring and gas equipment.
- D Provide properly protected cooking facilities.
- D Have proper medical gas storage and administration areas.
- D Ensure that sources of ignition are removed from patients receiving respiratory therapy.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- E Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.27 | 4.21 | 3.86 |
| Registered nurses | 0.81 | 0.99 | 0.69 |
| All nursing staff on weekends | 3.87 | 3.77 | 3.42 |
| Nurse aides | 2.73 | ||
| Licensed practical nurses | 0.73 | ||
| Nursing staff turnover (share who left in a year) | not reported | 46.9% | 45.8% |
| Registered nurse turnover | not reported | 39.7% | 42.9% |
| Administrators who left | not reported |
CMS expects 4.05 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.43 on weekdays and 3.87 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.03 in July to September 2025 to 4.27 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.27 | 0.81 | 4.43 | 3.87 | 3.5% | 0 of 90 | 45 |
| Oct to Dec 2025 | 4.30 | 0.73 | 4.44 | 3.95 | 3.6% | 1 of 92 | 46 |
| Jul to Sep 2025 | 4.03 | 0.68 | 4.15 | 3.72 | 3.7% | 0 of 92 | 46 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.2 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.0 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.1 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.7 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.1 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.8 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.3 | 15.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.1 | 23.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.1 | 15.5 | 12.0 |
Owners and operators
Legal business name: BAY AT ST ANN HEALTH AND REHABILITATION CENTER LLC. CMS links this home to Champion Care, a group of 22 nursing homes averaging 2.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| The Bay at St. Ann Holdings LLC | 5% or greater direct ownership interest | Organization | 100% | 09/21/2020 |
| Ruvel, Menachem | Corporate director | Individual | 09/21/2020 | |
| Weinberg, Yisroel | Corporate director | Individual | 09/21/2020 | |
| Champion Care LLC | Operational/managerial control | Organization | 12/01/2020 | |
| Ruvel, Menachem | Operational/managerial control | Individual | 12/01/2020 | |
| Weinberg, Yisroel | Operational/managerial control | Individual | 12/01/2020 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on March 5, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on March 5, 2026: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on March 5, 2026: "Ensure medication error rates are not 5 percent or greater."
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on March 5, 2026: "Ensure each resident receives an accurate assessment."
Other nursing homes nearby
- Mercy Health Services Milwaukee, 0.4 mi · 3 of 5 stars · 32 citations
- Wheaton Franciscan Hc - Terrace at St. Francis Milwaukee, 1.5 mi · 1 of 5 stars · 80 citations
- Aria at Mitchell Manor West Allis, 1.9 mi · 2 of 5 stars · 29 citations
- Sunrise Health Services Milwaukee, 2.3 mi · 2 of 5 stars · 37 citations
- Milwaukee Health and Rehab Milwaukee, 2.6 mi · 4 of 5 stars · 21 citations
- Jewish Home and Care Center Milwaukee, 3.7 mi · 1 of 5 stars · 36 citations
- St. Francis Health Services Saint Francis, 3.7 mi · 3 of 5 stars · 15 citations
- Complete Care at Southpointe Greenfield, 3.8 mi · 4 of 5 stars · 17 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is St. Ann Health and Rehabilitation Center's Medicare star rating?
- CMS rates St. Ann Health and Rehabilitation Center 4 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did St. Ann Health and Rehabilitation Center get at its last inspection?
- 6 health deficiencies at the standard inspection on March 5, 2026. The Wisconsin average is 9.5.
- Has St. Ann Health and Rehabilitation Center been fined?
- CMS lists no fines in the last three years.
- Does St. Ann Health and Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns St. Ann Health and Rehabilitation Center?
- CMS lists 6 owners and managers, and links the home to Champion Care. Legal business name: BAY AT ST ANN HEALTH AND REHABILITATION CENTER LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.