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St. Ann's Community

1500 Portland Avenue, Rochester, NY 14621 · Monroe County · (585) 697-6000

470 certified beds, about 366 residents a day · Non profit - Other · Medicare and Medicaid since 1967

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 335081 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on April 16, 2024, inspectors cited 3 health deficiencies (the New York average is 8.1, the national average 9.2).

Of 13 health citations since January 2020, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $51,301 in the last three years; the largest was $51,301, and the latest is dated January 7, 2025.

Nurses and nurse aides worked 3.98 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 0.46 of those hours.

38.9% of nursing staff left within the year CMS measured (New York average 40.3%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
10D
2E
0F
Potential for minimal harm
0A
0B
0C
January 7, 2025Complaint inspection · 1 citation
  1. G
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 20, 2025
    Inspectors wroteBased on interviews and record review conducted during the Abbreviated Survey (NY00345886) for one (1) (Resident #3) of (3) three residents reviewed for pressure ulcers (injury), the facility failed to ensure the resident received the necessary care, treatment and services consistent with professional standards of practice to promote the healing of a pressure ulcer, prevent infection, and prevent new ulcers from developing (unless the individual's clinical condition demonstrates they were unavoidable). Specifically, Resident #3, who was assessed to be at risk for pressure ulcer development, was identified as having an open area on their left buttocks on 06/07/2024. A wound consult was ordered, but the medical team was not notified of the open area for five (5) days and there were no medical treatments ordered. [...]
April 16, 2024Standard inspection · 3 citations
  1. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 7, 2024
    Inspectors wroteBased on observations, interviews, and record review conducted during a Recertification Survey, for one (Resident #330) of one resident reviewed, the facility did not provide services to meet professional standards of quality. Specifically, multiple doses of a medication were left unattended at the resident's bedside with no assessment completed to ensure the safety of. This is evidenced by the following: The facility policy, Patients on Self-Medication, dated 6/6/20, documented that medical and nursing staff determine if an elder is safe to self-administer medications using nursing admission assessment to identify if patient self-medicated at home. Medical staff orders self-medications based on this information. Elders on self-medication will have a secure area provided. [...]
  2. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 7, 2024
    Inspectors wroteBased on observations, interviews, and record review conducted during a Recertification Survey, for one (Resident #78) of two residents reviewed, the facility did not ensure that appropriate treatment and services were provided to prevent urinary tract infections for a resident with an indwelling urinary catheter (tube inserted into the bladder to drain urine). Specifically, Resident #78 was observed on several occasions with their uncovered urinary drainage bag (bag used to collect urine through the indwelling urinary catheter) lying directly on the floor including an observation of their urinary drainage bag resting on a dining room table above the level of their bladder with several staff within view. [...]
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 7, 2024
    Inspectors wroteBased on observations, interviews, and record review conducted during a Recertification Survey, for two (Residents #62 and #238) of four residents reviewed, the facility did not establish and maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable disease and infections. Specifically, there was a lack of appropriate hand hygiene (washing hands or using alcohol-based hand sanitizer) and lack of appropriate glove use observed during wound care for both residents. This is evidenced by the following. [...]
September 22, 2022Standard inspection · 4 citations
  1. E
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on record review and interview conducted during the Recertification Survey completed on 9/22/22, it was determined that for three (Employees #1, #4 and #5) of five employee files reviewed, the facility did not implement written policies and procedures to prevent abuse, neglect, exploitation, and misappropriation of resident property related to screening prospective employees. Specifically, a nurse aide registry (NAR) abuse screening was not completed prior to new employees beginning work.
  2. E
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) December 1, 2022
    Inspectors wroteBased on observations, interviews, and record reviews conducted during a Recertification Survey completed on 9/22/22, it was determined that for 7 (Residents #178, #187, #245, #247, #281, #298 or #357) of 35 residents reviewed, the facility did not ensure that a Baseline Care Plan (BCP) was developed and implemented within 48 hours of admission that included the minimum healthcare information necessary to properly care for the immediate needs of the resident and that a written summary of the care plan, that they were able to understand, was provided and reviewed with the resident and/or their representative in a timely manner per the regulations. This was evidenced by, but not limited to, the following: [...]
  3. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2022
    Inspectors wroteBased on record reviews and interviews conducted during a Recertification Survey and complaint investigation (#NY00287538 and #NY00285375) completed 9/22/22, it was determined that for two (Residents #121 and #608) of seven residents reviewed for abuse, neglect and mistreatment, the facility did not ensure that the resident's environment remained as free of accident hazards as possible. Specifically, both resident's care plans were updated indicating a need for increased assist during transfers, but the change was not made on the Certified Nursing Assistant (CNA) Resident Care Summary (care cards used by the CNAs for daily care) that were posted in the residents' rooms resulting in falls with injuries.
  4. D
    Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
    F836 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 1, 2022
    Inspectors wroteBased on observations, interview, and record review conducted during the Recertification Survey completed on 9/22/22, it was determined that the facility did not ensure compliance with all applicable State codes. Specifically, the facility was not in compliance with section 915 of the 2015 edition of the International Fire Code as adopted by New York State, which requires the use of carbon monoxide detection in a building that has fuel-burning appliances.
January 7, 2020Standard inspection · 5 citations
  1. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 7, 2020
    Inspectors wroteBased on interviews and record reviews conducted during the Recertification Survey, it was determined that for one resident (Resident #187) of three residents reviewed for abuse, the facility did not investigate a concern of rough handling during care that was reported to the nurse. This is evidenced by the following: Resident #187 has diagnoses including a stroke with hemiplegia (paralysis), hemiparesis (weakness), and osteoarthritis. The Minimum Data Set Assessment, dated 11/18/19, revealed that the resident's cognitive skills for daily decision making were severely impaired, and the resident required the extensive assistance of two staff members for personal hygiene, bed mobility, bathing, and transfers. When interviewed on 1/2/20 at 8:52 a.m., Licensed Practical Nurse (LPN) #1 said she works the day shift. [...]
  2. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 7, 2020
    Inspectors wroteBased on observations, interviews, and record reviews conducted during the Recertification Survey, it was determined that for one of three residents reviewed for mobility, and one of six residents reviewed for activities of daily living, the facility did not ensure that each resident received appropriate treatment or services to improve or maintain ambulation. Specifically, Resident #187 was not walked consistently on a daily basis with the appropriate equipment, and Resident #254 was not walking independently on a daily basis and staff did not monitor or evaluate for a decline. This is evidenced by the following: 1. Resident #187 has diagnoses including a stroke with hemiplegia (paralysis), hemiparesis (weakness), and repeated falls. The Minimum Data Set Assessment, dated 11/18/19, revealed that the resident's cognitive skills for daily decision making were severely impaired. [...]
  3. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 7, 2020
    Inspectors wroteBased on observations, interviews, and record reviews conducted during the Recertification Survey, it was determined that for one (Resident #143) of two residents reviewed for respiratory care and oxygen, the facility did not provide proper care and treatment. Specifically, the resident's oxygen equipment was signed off as cleaned and changed weekly but was observed dirty and dated as last changed approximately a month earlier. This is evidenced by the following: Resident #143 had diagnoses including chronic obstructive pulmonary disease, pulmonary edema, and respiratory failure. The Minimum Data Set Assessment, dated 11/6/19, revealed that the resident had moderately impaired cognition and received oxygen therapy. [...]
  4. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 7, 2020
    Inspectors wroteBased on observations, interviews, and record reviews conducted during the Recertification Survey, it was determined that for four of eight medication carts reviewed for medication storage, the facility did not ensure that all drugs and biologicals were properly labeled and stored in accordance with State and Federal laws. The issues involved a controlled substance that was not double locked, multiple unlabeled pre-poured medications, and multiple loose pills in the bottom of drawers in the medication carts. This is evidenced by the following: Home for the Aged: In an observation on 1/2/20 at 10:10 a.m., a medication cart on the third floor contained multiple loose pills in the bottom of the drawer. On 1/3/20 at 9:07 a.m., a medication cart on the sixth-floor contained several loose pills in the bottom of the drawer. Wegman's Continuing Center: [...]
  5. D
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 7, 2020
    Inspectors wroteBased on observations, interviews, and record reviews conducted during the Recertification Survey, it was determined that the facility did not ensure food was prepared in a form designed to meet each resident's needs. Specifically, the pureed lasagna was prepared without a recipe and the serving size was not equivalent to the regular portion size. This is evidenced by the following: When interviewed on 1/6/20 at 10:13 a.m., the Assistant [NAME] said that he pureed the lasagna entrée for lunch that day. He said that he needed 34 servings of 4 ounces each. He said that he did not follow a recipe but put the lasagna into the blender and added water to make it liquidy. He said he did not know how much water he added to the lasagna. He said the lasagna was a heat and serve purchased product and he used two half pans. The lasagna was Molly's Kitchen: 15 orders per half pan. [...]

Fire safety inspections

15 fire safety citations on file: 3 on April 16, 2024, 6 on September 22, 2022, 6 on January 7, 2020.

Every fire safety citation15 citations
  1. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · April 16, 2024 · Corrected (the home has a date of correction)
  2. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · April 16, 2024 · Corrected (the home has a date of correction)
  3. D
    Have proper medical gas storage and administration areas.
    K 923 · April 16, 2024 · Corrected (the home has a date of correction)
  4. E
    Provide properly protected cooking facilities.
    K 324 · September 22, 2022 · Corrected (the home has a date of correction)
  5. E
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · September 22, 2022 · Corrected (the home has a date of correction)
  6. E
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · September 22, 2022 · Corrected (the home has a date of correction)
  7. E
    Install corridor and hallway doors that block smoke.
    K 363 · September 22, 2022 · Corrected (the home has a date of correction)
  8. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · September 22, 2022 · Corrected (the home has a date of correction)
  9. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · September 22, 2022 · Corrected (the home has a date of correction)
  10. E
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · January 7, 2020 · Corrected (the home has a date of correction)
  11. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · January 7, 2020 · Corrected (the home has a date of correction)
  12. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · January 7, 2020 · Corrected (the home has a date of correction)
  13. E
    Install corridor and hallway doors that block smoke.
    K 363 · January 7, 2020 · Corrected (the home has a date of correction)
  14. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · January 7, 2020 · Corrected (the home has a date of correction)
  15. E
    Have proper medical gas storage and administration areas.
    K 923 · January 7, 2020 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
January 7, 2025Fine $51,301

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNew YorkUnited States
All nursing staff (RN, LPN and aides)3.983.633.86
Registered nurses0.460.710.69
All nursing staff on weekends3.603.183.42
Nurse aides2.44
Licensed practical nurses1.08
Nursing staff turnover (share who left in a year)38.9%40.3%45.8%
Registered nurse turnover31.1%39.8%42.9%
Administrators who left0

CMS expects 3.30 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.13 on weekdays and 3.60 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.12 in April to June 2025 to 3.98 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.980.464.133.60 0.1%0 of 90366
Oct to Dec 20253.770.453.913.44 0.1%0 of 92369
Jul to Sep 20253.810.433.973.42 0.2%0 of 92367
Apr to Jun 20254.120.444.293.70 0.7%0 of 91366
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
New York, Jan to Mar 20263.550.683.723.139.8%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNew YorkUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
31.914.113.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.80.50.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.41.31.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
5.63.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.31.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
23.312.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
6.56.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
14.713.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
13.020.623.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
4.99.612.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.71.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.21.41.8

Owners and operators

Legal business name: ST ANNS HOME FOR THE AGED.

NameRoleTypeShareSince
Adams, DanielManaging control - governing bodyIndividual03/20/2019
Burke, PatrickManaging control - governing bodyIndividual09/21/2022
Hayes, JohnManaging control - governing bodyIndividual03/28/2018
Indiano, CarmenManaging control - governing bodyIndividual03/29/2017
Lynch, AnnaManaging control - governing bodyIndividual03/24/2015
Marro, NicoleManaging control - governing bodyIndividual04/24/2024
Mitchell, MaryManaging control - governing bodyIndividual04/24/2024
Morris, LucasManaging control - governing bodyIndividual04/24/2024
Rissone, PatriciaManaging control - governing bodyIndividual03/20/2019
Ryan, CherylManaging control - governing bodyIndividual03/26/2014
Salluzzo, RonaldManaging control - governing bodyIndividual03/30/2016
Salluzzo, StephenManaging control - governing bodyIndividual02/19/2025
Schauseil, DeborahManaging control - governing bodyIndividual03/29/2017
Schnell, JamesManaging control - governing bodyIndividual03/26/2025
Schrader, RobertManaging control - governing bodyIndividual03/31/2020
Sims, AngelaManaging control - governing bodyIndividual04/26/2023
Socola, JasonManaging control - governing bodyIndividual03/26/2025
Tai, MazieManaging control - governing bodyIndividual03/26/2025
Tehan, ThomasManaging control - governing bodyIndividual03/26/2025
Vander Horst, RichardManaging control - governing bodyIndividual04/26/2023
Wesley, JosephManaging control - governing bodyIndividual03/31/2020
Wiefling, BridgetteManaging control - governing bodyIndividual03/31/2020
Bourg, RobertCorporate officerIndividual07/01/2001
Brown, KevinCorporate officerIndividual02/27/2023
McRae, MichaelCorporate officerIndividual09/07/2010
Kuhn, KariOperational/managerial controlIndividual04/10/2025
McRae, MichaelOperational/managerial controlIndividual09/07/2010
Petrone, KimOperational/managerial controlIndividual02/09/2018
Adams, DanielAdp of the SNFIndividual03/20/2019
Bourg, RobertAdp of the SNFIndividual07/01/2001
Brown, KevinAdp of the SNFIndividual02/27/2023
Burke, PatrickAdp of the SNFIndividual09/21/2022
Hayes, JohnAdp of the SNFIndividual03/28/2018
Indiano, CarmenAdp of the SNFIndividual03/29/2017
Kuhn, KariAdp of the SNFIndividual04/10/2025
Lynch, AnnaAdp of the SNFIndividual03/25/2015
Marro, NicoleAdp of the SNFIndividual04/24/2024
McRae, MichaelAdp of the SNFIndividual09/01/2010
Mitchell, MaryAdp of the SNFIndividual04/24/2024
Morris, LucasAdp of the SNFIndividual04/24/2024
Petrone, KimAdp of the SNFIndividual02/09/2018
Rissone, PatriciaAdp of the SNFIndividual03/20/2019
Ryan, CherylAdp of the SNFIndividual03/26/2014
Salluzzo, RonaldAdp of the SNFIndividual03/30/2016
Salluzzo, StephenAdp of the SNFIndividual02/19/2025
Schauseil, DeborahAdp of the SNFIndividual03/29/2017
Schnell, JamesAdp of the SNFIndividual03/26/2025
Schrader, RobertAdp of the SNFIndividual03/31/2020
Sims, AngelaAdp of the SNFIndividual04/26/2023
Socola, JasonAdp of the SNFIndividual03/26/2025
Tai, MazieAdp of the SNFIndividual03/26/2025
Tehan, ThomasAdp of the SNFIndividual03/26/2025
Vander Horst, RichardAdp of the SNFIndividual04/26/2023
Wesley, JosephAdp of the SNFIndividual03/31/2020
Wiefling, BridgetteAdp of the SNFIndividual03/31/2020

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on January 7, 2025: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on April 16, 2024: "Ensure services provided by the nursing facility meet professional standards of quality."
  3. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on September 22, 2022: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on April 16, 2024: "Provide and implement an infection prevention and control program."

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Common questions

What is St. Ann's Community's Medicare star rating?
CMS rates St. Ann's Community 4 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did St. Ann's Community get at its last inspection?
3 health deficiencies at the standard inspection on April 16, 2024. The New York average is 8.1.
Has St. Ann's Community been fined?
Yes. CMS lists 1 fine totaling $51,301 in the last three years.
Does St. Ann's Community accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns St. Ann's Community?
CMS lists 55 owners and managers. Legal business name: ST ANNS HOME FOR THE AGED.

Sources

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