Western New York State Veterans Home
220 Richmond Avenue, Batavia, NY 14020 · Genesee County · (585) 345-2000
126 certified beds, about 121 residents a day · Government - State · Medicare and Medicaid since 1995
CMS Care Compare ratings, data as of September 1, 2026 · CCN 335788 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 30, 2026, inspectors cited 0 health deficiencies (the New York average is 8.1, the national average 9.2).
None of its 2 health citations since February 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.60 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 0.72 of those hours.
49.6% of nursing staff left within the year CMS measured (New York average 40.3%).
CMS links it to State of New York Comptroller's Office, an affiliated group of 7 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 2 health citations on file.
January 30, 2026Standard inspection · 0 citations
November 17, 2023Standard inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review conducted during a Standard survey completed on 11/17/23, the facility did not ensure each resident receives adequate supervision and assistance devices to prevent accidents for one (Resident #14) of five residents reviewed. Specifically, Resident #14 was care planned to receive a straw lid mug for hot beverages due to a history of spilling hot liquids and on observations, the resident received the mug with a hot liquid in it and there was no lid on the mug. The finding is: The policy and procedure (P&P) titled Food & Nutrition Services- Preparation and Service of Meals revised date 8/2023 documented it is the policy of the facility to maximize an individual's degree of independence in self-feeding. [...]
September 13, 2023Complaint inspection · 1 citation
- B Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review conducted during an Abbreviated survey (Complaint #NY00317141) completed on 9/13/23, the facility did not ensure the resident has the right to exercise his or her rights as a resident of the facility and as citizen or resident of the United States. Specifically, three (#'s 1, 2, and 3) of three residents reviewed were not afforded the right to vote in local elections. The New York State Department of Health (NYSDOH) publication titled, Your Rights As A Nursing Home Resident In New York State, dated 2022, included the right to participate in social, religious, and community activities, including the right to vote. Additionally, residents have the right to send and receive mail without interference.
February 1, 2022Standard inspection · 0 citations
Fire safety inspections
6 fire safety citations on file: 6 on January 30, 2026.
Every fire safety citation6 citations
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Install corridor and hallway doors that block smoke.
- E Have corridors or aisles that are unobstructed and are at least 8 feet in width.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New York | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.60 | 3.63 | 3.86 |
| Registered nurses | 0.72 | 0.71 | 0.69 |
| All nursing staff on weekends | 3.21 | 3.18 | 3.42 |
| Nurse aides | 2.19 | ||
| Licensed practical nurses | 0.70 | ||
| Nursing staff turnover (share who left in a year) | 49.6% | 40.3% | 45.8% |
| Registered nurse turnover | 58.3% | 39.8% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.31 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.76 on weekdays and 3.21 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 35.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.57 in April to June 2025 to 3.60 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.60 | 0.72 | 3.76 | 3.21 | 35.3% | 0 of 90 | 121 |
| Oct to Dec 2025 | 3.41 | 0.66 | 3.55 | 3.06 | 36.9% | 0 of 92 | 123 |
| Jul to Sep 2025 | 3.48 | 0.59 | 3.64 | 3.05 | 36.8% | 0 of 92 | 125 |
| Apr to Jun 2025 | 3.57 | 0.54 | 3.73 | 3.17 | 31.5% | 0 of 91 | 126 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New York, Jan to Mar 2026 | 3.55 | 0.68 | 3.72 | 3.13 | 9.8% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for New York
| Job | Median | Middle half | Employed |
|---|---|---|---|
| New York, all employers | |||
| CNAs (nursing assistants) | $23.36 | $21.04 to $24.99 | 87,990 |
| LPNs and LVNs | $32.30 | $29.52 to $37.00 | 39,400 |
| Registered nurses | $52.62 | $45.60 to $62.34 | 205,810 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New York | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 20.9 | 14.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.1 | 1.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.3 | 3.1 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 17.3 | 12.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.3 | 6.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 8.1 | 13.7 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.3 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.4 | 1.8 |
Owners and operators
Legal business name: STATE OF NEW YORK COMPTROLLERS OFFICE. CMS links this home to State of New York Comptroller's Office, a group of 7 nursing homes averaging 4.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Furness, Michael | Managing control - governing body | Individual | 05/15/2025 | |
| Schultz, Matthew | Managing control - governing body | Individual | 06/08/2024 | |
| Partners Medical Group PLLC | Operational/managerial control | Organization | 04/01/2022 | |
| State of New York Comptrollers Office | Operational/managerial control | Organization | 04/01/1995 | |
| Asermily, Rachael | Operational/managerial control | Individual | 10/03/2024 | |
| Bierfeldt, Danielle | Operational/managerial control | Individual | 12/07/2023 | |
| Buslovich, Steven | Operational/managerial control | Individual | 04/11/2022 | |
| Furness, Michael | Operational/managerial control | Individual | 03/10/2022 | |
| McMaster, Jodi | Operational/managerial control | Individual | 09/14/2023 | |
| Piselli, Lawrence | Operational/managerial control | Individual | 01/30/2025 | |
| Schultz, Matthew | Operational/managerial control | Individual | 06/08/2024 | |
| Bonadio & Co LLP | Adp of the SNF | Organization | 04/01/2018 | |
| Partners Medical Group PLLC | Adp of the SNF | Organization | 12/31/2025 | |
| State of New York Comptrollers Office | Adp of the SNF | Organization | 04/01/1995 | |
| Asermily, Rachael | Adp of the SNF | Individual | 10/03/2024 | |
| Bierfeldt, Danielle | Adp of the SNF | Individual | 12/07/2023 | |
| Buslovich, Steven | Adp of the SNF | Individual | 04/11/2022 | |
| Furness, Michael | Adp of the SNF | Individual | 03/10/2022 | |
| McMaster, Jodi | Adp of the SNF | Individual | 09/14/2023 | |
| Piselli, Lawrence | Adp of the SNF | Individual | 01/30/2025 | |
| Schultz, Matthew | Adp of the SNF | Individual | 06/08/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on November 17, 2023: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on September 13, 2023: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
Other nursing homes nearby
- The Grand Rehabilitation and Nursing at Batavia Batavia, 0.8 mi · 2 of 5 stars · 18 citations
- Premier Genesee Center for Nrsg and Rehabilitation Batavia, 1.1 mi · 2 of 5 stars · 20 citations
- Leroy Village Green Residential Health C F, Inc Leroy, 10.6 mi · 5 of 5 stars · 6 citations
- The Villages of Orleans Health and Rehabilitation Albion, 15.8 mi · 2 of 5 stars · 24 citations
- Orchard Rehabilitation & Nursing Center Medina, 16.7 mi · 3 of 5 stars · 18 citations
- Medina Memorial Hospital SNF Medina, 17.9 mi · 4 of 5 stars · 8 citations
- Wyoming County Community Hospitals SNF Warsaw, 18 mi · 5 of 5 stars · 9 citations
- East Side Nursing Home Warsaw, 19 mi · 4 of 5 stars · 13 citations
New York contacts for a concern about a nursing home
These are the official offices in New York. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: New York State Department of Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: NYS Health Profiles: Nursing Homes, where New York publishes its own records on licensed homes.
Common questions
- What is Western New York State Veterans Home's Medicare star rating?
- CMS rates Western New York State Veterans Home 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Western New York State Veterans Home get at its last inspection?
- 0 health deficiencies at the standard inspection on January 30, 2026. The New York average is 8.1.
- Has Western New York State Veterans Home been fined?
- CMS lists no fines in the last three years.
- Does Western New York State Veterans Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Western New York State Veterans Home?
- CMS lists 21 owners and managers, and links the home to State of New York Comptroller's Office. Legal business name: STATE OF NEW YORK COMPTROLLERS OFFICE.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.