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Westminster-Canterbury of Lynchburg Inc

501 Ves Rd, Lynchburg, VA 24503 · Lynchburg City County · (434) 386-3500

80 certified beds, about 75 residents a day · Non profit - Church related · Medicare and Medicaid since 1980

CMS high performing icon Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
5 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 495120 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on March 19, 2026, inspectors cited 2 health deficiencies (the Virginia average is 14.3, the national average 9.2).

None of its 7 health citations since May 2021 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 5.92 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 1.13 of those hours.

16.0% of nursing staff left within the year CMS measured (Virginia average 48.1%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 7 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
6D
1E
0F
Potential for minimal harm
0A
0B
0C
March 19, 2026Standard inspection · 2 citations
  1. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 16, 2026
    Inspectors wroteBased on staff interview and clinical record review the facility staff failed to ensure an accurate MDS assessment for 1 of 25 residents, Resident #2.
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 16, 2026
    Inspectors wroteBased on observations, staff interview, clinical record review and facility document review the facility staff failed to follow medical provider orders for 2 of 25 residents, Resident #5 and Resident #8.
February 8, 2023Standard inspection · 2 citations
  1. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 3, 2023
    Inspectors wroteBased on observation, resident interview, staff interview and clinical record review, the facility staff failed to complete an accurate minimum data set (MDS) for one of twenty residents in the survey sample (Resident #56).
  2. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 3, 2023
    Inspectors wroteBased on medication pass and pour observation, staff interview, and clinical record review the facility staff failed to follow physician's orders for Resident # 58.
May 5, 2021Standard inspection · 3 citations
  1. E
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 21, 2021
    Inspectors wroteBased on clinical record review and staff interview, the facility staff failed to ensure a pharmacy GDR [gradual dose reduction] recommendation was completed for one of 20 residents [Resident #8]. Resident #8's physician signed a GDR pharmacy recommendation for Lunesta [a hypnotic medication for sleep] to be decreased from 2 mg [milligrams] to 1 mg nightly; however, Resident #8 continued to received 2 mg nightly for over 5 months.
  2. D
    Employ staff that are licensed, certified, or registered in accordance with state laws.
    F839 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 21, 2021
    Inspectors wroteBased on review of employee personnel files and staff interview, the facility failed to ensure one of 25 employees reviewed was currently licensed. A Certified Nursing Assistant (CNA A), was working with an expired license, and did not renew the licensed until [DATE].
  3. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 21, 2021
    Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to ensure an accurate clinical record for one of 20 residents in the survey sample. Resident #18's clinical record documented an inaccurate response to a pharmacy recommendation regarding use of an antipsychotic medication and documented psychotropic medication management by a consultant when psychiatric services had been discontinued.

Fire safety inspections

11 fire safety citations on file: 1 on March 19, 2026, 2 on February 8, 2023, 8 on May 5, 2021.

Every fire safety citation11 citations
  1. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 19, 2026 · Corrected (the home has a date of correction)
  2. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · February 8, 2023 · Corrected (the home has a date of correction)
  3. E
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · February 8, 2023 · Corrected (the home has a date of correction)
  4. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · May 5, 2021 · Corrected (the home has a date of correction)
  5. E
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · May 5, 2021 · Corrected (the home has a date of correction)
  6. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · May 5, 2021 · Corrected (the home has a date of correction)
  7. D
    Have properly located and lighted "Exit" signs.
    K 293 · May 5, 2021 · Corrected (the home has a date of correction)
  8. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · May 5, 2021 · Corrected (the home has a date of correction)
  9. D
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · May 5, 2021 · Corrected (the home has a date of correction)
  10. D
    Have elevators that firefighters can control in the event of a fire.
    K 531 · May 5, 2021 · Corrected (the home has a date of correction)
  11. D
    Ensure proper usage of power strips and extension cords.
    K 920 · May 5, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeVirginiaUnited States
All nursing staff (RN, LPN and aides)5.923.763.86
Registered nurses1.130.690.69
All nursing staff on weekends5.623.293.42
Nurse aides3.54
Licensed practical nurses1.26
Nursing staff turnover (share who left in a year)16.0%48.1%45.8%
Registered nurse turnover0.0%48.2%42.9%
Administrators who left0

CMS expects 3.25 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 6.05 on weekdays and 5.62 on weekends, 7% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.89 in April to June 2025 to 5.92 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20265.921.136.055.62 0.0%0 of 9075
Oct to Dec 20255.871.125.955.67 0.0%0 of 9275
Jul to Sep 20255.911.026.005.68 0.0%0 of 9276
Apr to Jun 20255.891.135.995.66 0.0%0 of 9176
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Virginia, Jan to Mar 20263.580.563.763.125.7%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Virginia

JobMedianMiddle halfEmployed
Virginia, all employers
CNAs (nursing assistants)$20.77$17.80 to $22.5640,580
LPNs and LVNs$31.21$28.66 to $35.8415,550
Registered nurses$45.00$38.51 to $49.5377,490
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Westminster-Canterbury of Lynchburg Inc. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeVirginiaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
5.114.813.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.40.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
6.53.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.41.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
6.815.614.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
6.64.74.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
13.114.215.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
27.122.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
17.011.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.51.51.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.21.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Westminster-Canterbury of Lynchburg Inc's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (45.3% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

45.3% this home

No different from the national rate

US median of homes 51.5% · Virginia: 101 better, 22 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 118 eligible stays.

Potentially preventable readmissions

8.7% this home

No different from the national rate

US median of homes 10.7% · Virginia: 1 better, 9 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 154 eligible stays.

Infections that led to a hospital stay

5.6% this home

No different from the national rate

US median of homes 7.1% · Virginia: 2 better, 8 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 95 eligible stays.

Self-care and mobility at discharge

73.3% this home

Median of homes: Virginia60.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 101 residents counted.

Falls with major injury

0.8% this home

Median of homes: Virginia0.7% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 126 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: Virginia2.1% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 126 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Virginia97.8% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 9 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: WESTMINSTER-CANTERBURY OF LYNCHBURG, INC..

NameRoleTypeShareSince
Westminster-Canterbury of Lynchburg, Inc.5% or greater direct ownership interestOrganization100%12/22/1975
Ames, PattieCorporate directorIndividual02/24/2022
Borel, MarcusCorporate directorIndividual02/16/2023
Bradford, PamelaCorporate directorIndividual02/16/2023
Conzen, ElizabethCorporate directorIndividual02/18/2010
Frantz, DavidCorporate directorIndividual02/24/2022
Frazier, DanielCorporate directorIndividual02/19/2024
Giles, BeckyCorporate directorIndividual02/15/2018
Johnson, MelissaCorporate directorIndividual08/16/2018
Laundon, ElizabethCorporate directorIndividual02/20/2020
Lockridge, RobertCorporate directorIndividual02/21/2019
McVeigh, AnneCorporate directorIndividual02/21/2019
O'Brian, RobertCorporate directorIndividual02/24/2022
Perkins, WilliamCorporate directorIndividual02/25/2021
Stevens, ThomasCorporate directorIndividual02/20/2020
Strosnider, MarkCorporate directorIndividual02/24/2022
Huyett, SeanCorporate officerIndividual05/28/2010
Jones, AngelaCorporate officerIndividual08/16/2012
Sanford, MarianneCorporate officerIndividual09/19/2022
Shelton, PaulCorporate officerIndividual12/01/2005
Sweeney, LoriCorporate officerIndividual09/10/2020
Turpin, MelindaOperational/managerial controlIndividual12/31/2000
Ames, PattieTrustee of the SNFIndividual02/24/2022
Borel, MarcusTrustee of the SNFIndividual02/16/2023
Bradford, PamelaTrustee of the SNFIndividual02/16/2023
Conzen, ElizabethTrustee of the SNFIndividual02/08/2010
Frantz, DavidTrustee of the SNFIndividual02/24/2022
Frazier, DanielTrustee of the SNFIndividual02/19/2024
Giles, BeckyTrustee of the SNFIndividual02/15/2018
Huyett, SeanTrustee of the SNFIndividual05/28/2010
O'Brian, RobertTrustee of the SNFIndividual02/24/2022
Sanford, MarianneTrustee of the SNFIndividual09/19/2022
Shelton, PaulTrustee of the SNFIndividual12/01/2005
Strosnider, MarkTrustee of the SNFIndividual02/24/2022
Sweeney, LoriTrustee of the SNFIndividual09/10/2020
Huyett, SeanAdp of the SNFIndividual12/31/2024
Lord, ArchibaldAdp of the SNFIndividual04/02/2026
Sweeney, LoriAdp of the SNFIndividual09/10/2020

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on March 19, 2026: "Ensure each resident receives an accurate assessment."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on March 19, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  3. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on May 5, 2021: "Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited."
  4. Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on May 5, 2021: "Employ staff that are licensed, certified, or registered in accordance with state laws."

Other nursing homes nearby

Virginia contacts for a concern about a nursing home

These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.

Common questions

What is Westminster-Canterbury of Lynchburg Inc's Medicare star rating?
CMS rates Westminster-Canterbury of Lynchburg Inc 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Westminster-Canterbury of Lynchburg Inc get at its last inspection?
2 health deficiencies at the standard inspection on March 19, 2026. The Virginia average is 14.3.
Has Westminster-Canterbury of Lynchburg Inc been fined?
CMS lists no fines in the last three years.
Does Westminster-Canterbury of Lynchburg Inc accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Westminster-Canterbury of Lynchburg Inc?
CMS lists 38 owners and managers. Legal business name: WESTMINSTER-CANTERBURY OF LYNCHBURG, INC..

Sources

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