Home / Florida / Saint Augustine
Westminster St. Augustine
230 Towerview Drive, Saint Augustine, FL 32092 · St. Johns County · (904) 940-4801
30 certified beds, about 27 residents a day · Non profit - Church related · Medicare since 2002
CMS Care Compare ratings, data as of September 1, 2026 · CCN 106040 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 6, 2025, inspectors cited 2 health deficiencies (the Florida average is 7.1, the national average 9.2).
None of its 3 health citations since June 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.38 hours per resident per day, against 3.82 across Florida and 3.86 nationally. Registered nurses accounted for 0.95 of those hours.
16.7% of nursing staff left within the year CMS measured (Florida average 41.4%).
CMS links it to Westminster Communities of Florida, an affiliated group of 9 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 3 health citations on file.
August 6, 2025Standard inspection · 2 citations
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on resident and staff interviews and resident/facility record reviews, the facility failed to record, address, and resolve grievances for two (Residents #4 and #7) of two residents reviewed for grievances from a total survey sample of 15 residents.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, facility staff failed to 1) Properly perform hand hygiene between disposable glove changes for one (Resident #1) of six residents observed during medication administration, and 2) Ensure to don the proper personal protective equipment for accessing a Peripherally Inserted Central Catheter (PICC) line for one (Resident #1) of one resident with a PICC line.
January 5, 2024Standard inspection · 0 citations
June 2, 2022Standard inspection · 1 citation
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review and interviews, the facility failed to adequately monitor resident behaviors for one resident (#16) receiving antipsychotic medications from a total sample of 11 residents.
Fire safety inspections
11 fire safety citations on file: 11 on August 6, 2025.
Every fire safety citation11 citations
- D Develop and maintain an Emergency Preparedness Program (EP).
- D Include a process for Emergency Preparedness collaboration.
- D Establish policies and procedures for medical documentation.
- D Conduct testing and exercise requirements.
- D Meet the requirements of an integrated health system.
- D Provide properly protected cooking facilities.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Provide a written emergency evacuation plan.
- D Have simulated fire drills held at unexpected times.
- D Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Florida | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.38 | 3.82 | 3.86 |
| Registered nurses | 0.95 | 0.73 | 0.69 |
| All nursing staff on weekends | 4.17 | 3.49 | 3.42 |
| Nurse aides | 2.70 | ||
| Licensed practical nurses | 0.73 | ||
| Nursing staff turnover (share who left in a year) | 16.7% | 41.4% | 45.8% |
| Registered nurse turnover | 14.3% | 46.0% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.01 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.46 on weekdays and 4.17 on weekends, 7% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 8.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.32 in April to June 2025 to 4.38 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.38 | 0.95 | 4.46 | 4.17 | 8.1% | 0 of 90 | 27 |
| Oct to Dec 2025 | 4.38 | 0.89 | 4.43 | 4.26 | 5.7% | 0 of 92 | 26 |
| Jul to Sep 2025 | 4.30 | 0.87 | 4.41 | 4.01 | 11.8% | 0 of 92 | 27 |
| Apr to Jun 2025 | 4.32 | 1.10 | 4.37 | 4.20 | 4.2% | 0 of 91 | 27 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Florida, Jan to Mar 2026 | 3.76 | 0.70 | 3.90 | 3.44 | 1.1% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Florida | US |
|---|---|---|---|
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.3 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.8 | 2.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.0 | 4.5 | 4.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 14.1 | 26.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.4 | 9.1 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.5 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.0 | 1.1 | 1.8 |
Owners and operators
Legal business name: WESTMINSTER PINES INC. CMS links this home to Westminster Communities of Florida, a group of 9 nursing homes averaging 4.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Keith, Henry | Corporate director | Individual | 01/01/2024 | |
| Doddridge, Donald | Corporate officer | Individual | 01/01/2025 | |
| Faubel, Megan | Corporate officer | Individual | 01/01/2024 | |
| Hennis, Garry | Corporate officer | Individual | 01/01/2024 | |
| Keith, Henry | Corporate officer | Individual | 01/01/1995 | |
| Westminster Services Inc | Operational/managerial control | Organization | 10/24/2017 | |
| Degross, Misty | Operational/managerial control | Individual | 03/03/2022 | |
| Heise, David | Operational/managerial control | Individual | 01/01/2017 | |
| Keith, Henry | Operational/managerial control | Individual | 01/01/2024 | |
| Westminster Services Inc | Adp of the SNF | Organization | 01/29/2025 | |
| Degross, Misty | Adp of the SNF | Individual | 04/16/2025 | |
| Heise, David | Adp of the SNF | Individual | 04/16/2025 | |
| Keith, Henry | Adp of the SNF | Individual | 01/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on August 6, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on August 6, 2025: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on June 2, 2022: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
Other nursing homes nearby
- Clyde E Lassen State Veterans Nursing Home Saint Augustine, 2 mi · 5 of 5 stars · 5 citations
- Bartram Crossing Jacksonville, 10.7 mi · 2 of 5 stars · 13 citations
- St. Augustine Health and Rehabilitation Center Saint Augustine, 11.8 mi · 1 of 5 stars · 16 citations
- Aviata at Green Cove Springs Green Cove Springs, 12.1 mi · 2 of 5 stars · 18 citations
- Ponce Therapy Care Center and Rehab, the Saint Augustine, 12.5 mi · 5 of 5 stars · 9 citations
- Westminster Woods on Julington Creek Jacksonville, 12.6 mi · 5 of 5 stars · 0 citations
- Lilac at Bayview, the Saint Augustine, 12.6 mi · 2 of 5 stars · 22 citations
- River Garden Hebrew Home for the Aged Jacksonville, 14.4 mi · 5 of 5 stars · 2 citations
Florida contacts for a concern about a nursing home
These are the official offices in Florida. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Florida Agency for Health Care Administration, Long Term Care Services Unit, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Florida Long-Term Care Ombudsman Program, 1-888-831-0404. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: FloridaHealthFinder, where Florida publishes its own records on licensed homes.
Common questions
- What is Westminster St. Augustine's Medicare star rating?
- CMS rates Westminster St. Augustine 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Westminster St. Augustine get at its last inspection?
- 2 health deficiencies at the standard inspection on August 6, 2025. The Florida average is 7.1.
- Has Westminster St. Augustine been fined?
- CMS lists no fines in the last three years.
- Does Westminster St. Augustine accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Westminster St. Augustine?
- CMS lists 13 owners and managers, and links the home to Westminster Communities of Florida. Legal business name: WESTMINSTER PINES INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.