Home / Connecticut / Hamden
Whitney Rehabilitation Care Center
2798 Whitney Avenue, Hamden, CT 06518 · South Central Ct County · (203) 288-6230
150 certified beds, about 136 residents a day · For profit - Individual · Medicare and Medicaid since 1975
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075246 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 6, 2026, inspectors cited 9 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 31 health citations since April 2022, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.92 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.50 of those hours.
41.6% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to The Mayer Family, an affiliated group of 11 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
304/22
111/23
104/24
1609/24
905/26
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 31 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
19D
2E
3F
Potential for minimal harm
0A
5B
1C
June 3, 2026Complaint inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record reviews, review of facility documentation, facility policies, and interviews for one (1) of three (3) sampled residents (Resident #1) who had established advanced directives, the facility failed to ensure a resident with the status of do not perform any life sustaining cardiopulmonary resuscitation (DNR) was honored and cardiopulmonary resuscitation (CPR) was not initiated on [DATE] in accordance with the care plan.
May 6, 2026Standard inspection · 9 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interviews, review of clinical records, and facility policy for 1 of 5 sampled residents, (Resident #5) reviewed for accidents, the facility failed to provide adequate supervision with toileting resulting in a fall with major injury.
- E Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 3 of 3 sampled residents (Resident #42, Resident #133, and Resident #159) reviewed for discharge, the facility failed to develop a discharge plan of care.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, interviews, clinical record review, and facility policy for 1 of 2 sampled residents (Resident #14) reviewed for urinary catheters, the facility failed to provide a privacy cover for a urinary collection bag.
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on review of the clinical records, facility documentation, and interviews for 2 of 3 residents (Resident #42 and Resident #159) reviewed for discharge, the facility failed to notify the Office of the State Long-Term Care Ombudsman of discharges from the facility.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on observation, review of the clinical record, facility policy and interviews for 1 of 3 residents (Resident #161) reviewed for respiratory care, the facility failed to develop a baseline care plan for respiratory care including oxygen use and anxiety.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interviews for 2 of 3 residents (Resident #3 and 126) reviewed for range of motion and positioning, for Resident #3, the facility failed to obtain a physician's order for a splinting device and failed to follow up on splinting device recommendations and for Resident #126 who had a contracture, the facility failed to apply palm guards to both hands per OT recommendations and physician's orders.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, interviews review of clinical records and policy for 1 of 3 sampled residents (Resident #59) reviewed for respiratory care, the facility failed to ensure oxygen administration was set according to the physician order.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interview for 1 resident (Resident #36) reviewed for Hospice and End of Life, the facility failed manage the resident's pain according to professional standards.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy and interviews for one sampled resident (Resident #52) the facility failed to ensure hand hygiene was performed after providing personal care and failed to appropriately handle soiled linens.
September 19, 2024Standard inspection, Complaint inspection · 16 citations
- F Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on interviews and a sample taste tray, the facility failed to ensure food was palatable.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on the tour of the Dietary Department, observations, interviews, facility policy, and facility documentation, the facility failed to ensure open food items were dated, failed to ensure the ice scoop and ice scoop tray for the ice machine and the ice machine were kept in a clean and sanitary condition, failed to maintain clean vents in the dish room and failed to cover a garbage can on the clean side of the dish room.
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, reviews of the clinical record, facility documentation, facility policy, and interviews for 3 of 7 residents (Resident #32, Resident #36, Resident #74) reviewed for Enhanced Barrier Precautions (EBP) the facility failed to ensure appropriate personal protective equipment (PPE) was donned (placed on) prior to personal care, for the only sampled resident (Resident #76) reviewed for Transmission Based Precautions (TBP), the facility failed to ensure the required signage had been placed to alert all persons of the need for PPE, and during a tour of the laundry room, the facility failed to ensure fans with debris were not blowing on clean laundry.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interviews, review of the clinical record, and facility policy for 1 of 2 residents (Resident #32) reviewed for positioning, the facility failed to follow physician's orders for proper positioning and documentation and for 1 of 4 residents (Resident #69) reviewed for pressure ulcers, the facility failed to follow a physician's order to obtain daily weights for a resident with Congestive Heart Failure (CHF). [...]
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observations, interviews and policy review for 1 of 2 sampled residents (Resident #26) reviewed for dignity, the facility failed to return laundry in a timely manner to ensure Resident #26 had sufficient clothes and did not have to be dressed in a hospital gown. Resident #26's diagnoses included Type 2 Diabetes Mellitus, chronic venous hypertension with ulcer of bilateral lower extremity and cellulitis of right and left limbs. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #26 was cognitively intact, required partial to moderate assistance for transfers and upper body dressing and was dependent for lower body dressing and toileting. The Resident Care Plan dated 6/19/24 identified Resident #26 had an adjustment disorder. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interviews, review of the clinical record, and facility policy for the only sampled resident (Resident #36) reviewed for non-pressure skin conditions, the facility failed to notify the responsible party of the development of an open area requiring a treatment and for 1 of 4 residents (Resident #69) reviewed for pressure ulcers, the facility failed to notify the physician per the physician's order for a greater than 3 pound (lbs) weight loss in one day for a resident with congestive heart failure (CHF) and for 1 of 1 residents (Resident #476) reviewed for a lumbar brace, the facility failed to notify the physician/APRN of Resident #476's refusals to wear the lumbar brace.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #106) reviewed for abuse, the facility failed to ensure the resident was free from mistreatment.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, interviews and record review for 1 of 2 residents (Resident #32) reviewed for Activities of Daily Living (ADLs), the facility failed to ensure a dependent resident was provided with necessary assistance to maintain good grooming.
- D Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on clinical record review, facility policy review, and interviews for one of three residents (Resident #375) reviewed for advanced directives, the facility failed to ensure advance directives were addressed timely after admission to the facility.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on interviews, observations, review of the clinical record, facility documentation, and facility policy for 1 of 4 residents (Resident #74) reviewed for pressure ulcers, the facility failed to correctly set and monitor an air mattress for a resident that resulted in the worsening of a pressure ulcer.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on review of the clinical record and interviews for 1 of 5 sampled residents (Resident #61) reviewed for accidents, the facility failed to ensure a physician's order for ambulation was implemented according to the resident plan of care.
- C Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation and staff/resident interviews, the facility failed to follow the posted menu and provide resident's prior notification when substitutions were made.
- B Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Inspectors wroteBased on staff and resident interview and facility documentation for 1 of 2 sampled resident (Resident #28) reviewed for personal funds, the facility failed to provide quarterly statements for residents who had a Resident Trust Account with the facility.
- B Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interviews during the Resident Council meeting, staff interviews, review of the Resident Council meeting minutes, review of the facility grievance book, review of the clinical record, and facility policy for the only sampled resident (Resident #106) reviewed for grievances, the facility failed to resolve a grievance regarding a request for having a water pitcher at night.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interviews and review of the clinical record for 1 of 2 residents (Resident #4) reviewed for Preadmission Screening and Resident Review (PASRR), the facility failed to ensure the comprehensive Minimum Data Set (MDS) assessment was accurately coded for PASRR Level II.
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 5 residents (Resident #61) reviewed for accidents, the facility failed to ensure consistent documentation by the Nurse Aide (NA) related to the provision of Activity of Daily Living care and for one of three residents (Resident #375) reviewed for quality of care, the facility failed to ensure a complete and accurate medical record to include the documentation of meals consumed.
April 9, 2024Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #1) reviewed for diabetes management, the facility failed to ensure a hemoglobin A1c was obtained in accordance with physician's orders and for for one (1) of two (2) residents, (Resident #1), reviewed for prevention of pressure ulcers, the facility failed to ensure skin assessments were conducted and documented weekly per facility policy.
November 22, 2023Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, facility documentation and interviews for one sampled resident (Resident #1) who had wandered off the facility property unattended, the facility failed to thoroughly investigate the incident to determine how the resident was able to leave without staffs' awareness and failed report to the incident to the state agency at the time the incident occurred.
April 21, 2022Standard inspection · 3 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 2 of 1 sampled residents (Resident #101 and Resident #129) reviewed for edema, the facility failed to ensure Resident #101 was provided a compression glove and failed for ensure TED stocking were applied to Resident #129 per physician's order, and for 1 of 1 sampled residents (Resident #95) reviewed for a urinary catheter, the facility failed to ensure Resident #95 attended a Urology appointment that was scheduled per the hospital and then directed by the APRN.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interviews, clinical record review, review of facility documentation, and review of facility policy for 3 of 5 residents reviewed for vaccinations, (Resident #63, Resident #68, and Resident #201) the facility failed to administer vaccinations following consent to receive the vaccinations and according to CDC guidelines.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on review of the clinical record, facility documentation and interviews for 8 of 8 residents (Resident #3, Resident #4, Resident #7, Resident #8, Resident #9, Resident #26, Resident #28, Resident #65) who were discharged from the facility and for 1 of 1 resident (Resident #101) that utilized hearing aides, the facility failed ensure the MDS' were completed/accurate.
Fire safety inspections
5 fire safety citations on file: 3 on September 19, 2024, 2 on April 21, 2022.
Every fire safety citation5 citations
- F Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Inspect, test, and maintain automatic sprinkler systems.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.92 | 3.73 | 3.86 |
| Registered nurses | 0.50 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.63 | 3.37 | 3.42 |
| Nurse aides | 2.51 | ||
| Licensed practical nurses | 0.90 | ||
| Nursing staff turnover (share who left in a year) | 41.6% | 37.4% | 45.8% |
| Registered nurse turnover | 41.2% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.79 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.03 on weekdays and 3.63 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.55 in April to June 2025 to 3.92 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.92 | 0.50 | 4.03 | 3.63 | 0.0% | 0 of 90 | 136 |
| Oct to Dec 2025 | 3.71 | 0.44 | 3.82 | 3.44 | 0.0% | 0 of 92 | 138 |
| Jul to Sep 2025 | 3.74 | 0.47 | 3.84 | 3.47 | 0.0% | 0 of 92 | 138 |
| Apr to Jun 2025 | 3.55 | 0.44 | 3.66 | 3.27 | 0.0% | 0 of 91 | 144 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 35.5 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.1 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 4.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.3 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 26.6 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.8 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.3 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.3 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 7.8 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.7 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.5 | 1.8 |
Owners and operators
Legal business name: WHITNEY MANOR OPERATING COMPANY LLC. CMS links this home to The Mayer Family, a group of 11 nursing homes averaging 3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Mayer, Giorgio | 5% or greater direct ownership interest | Individual | 100% | 12/05/2018 |
| Fiore, Michael | W-2 managing employee | Individual | 01/19/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 12 problems in this area, most recently on May 6, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on May 6, 2026: "Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on June 3, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on May 6, 2026: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Hamden Rehabilitation & Healthcare Center Hamden, 1.3 mi · 3 of 5 stars · 37 citations
- Arden Care Center Hamden, 2 mi · 1 of 5 stars · 87 citations
- Whitney Center Hamden, 3.7 mi · 3 of 5 stars · 30 citations
- Montowese Center for Health & Rehabilitation North Haven, 3.9 mi · 2 of 5 stars · 77 citations
- Skyview Rehab and Nursing Wallingford, 4.7 mi · 3 of 5 stars · 68 citations
- Elim Park Baptist Home, Inc Cheshire, 4.8 mi · 5 of 5 stars · 19 citations
- Leeway, Inc New Haven, 4.9 mi · 4 of 5 stars · 23 citations
- Masonicare Health Center Wallingford, 5.3 mi · 2 of 5 stars · 27 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Whitney Rehabilitation Care Center's Medicare star rating?
- CMS rates Whitney Rehabilitation Care Center 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Whitney Rehabilitation Care Center get at its last inspection?
- 9 health deficiencies at the standard inspection on May 6, 2026. The Connecticut average is 13.4.
- Has Whitney Rehabilitation Care Center been fined?
- CMS lists no fines in the last three years.
- Does Whitney Rehabilitation Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Whitney Rehabilitation Care Center?
- CMS lists 2 owners and managers, and links the home to The Mayer Family. Legal business name: WHITNEY MANOR OPERATING COMPANY LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.