Home / Massachusetts / Westborough
Whittier Westborough Transitional Care Unit
150 Flanders Road, Westborough, MA 01581 · Worcester County · (508) 870-2222
19 certified beds, about 15 residents a day · For profit - Corporation · Medicare and Medicaid since 2012
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225778 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 2, 2025, inspectors cited 4 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 6 health citations since May 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 6.82 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 2.14 of those hours.
45.5% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 6 health citations on file.
May 2, 2025Standard inspection · 4 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview, and record reviews, the facility failed to notify the Physician of a significant change in condition for one Resident (#60) out of a total sample of nine residents. Specifically, the facility failed to notify Resident #60's Physician of a significant weight loss prior to his/her discharge from the facility.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview, and record review, the facility failed to provide care consistent with professional standards of practice relative to the management and monitoring of psychotropic medications (medication that affect how the brain works and causes changes in mood, awareness, thoughts, feelings and behaviors) for two Residents (#159 and #65), of five applicable residents reviewed for unnecessary medications, out of a total sample of nine residents. Specifically, the facility failed to: 1. For Resident #159, ensure monitoring of potential side effects of Lexapro (antidepressant medication) medication, placing the Resident at risk for unidentified medication side effects and/or complications. 2. [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to provide an environment free from accidents and hazards related to the storage of medications for one Resident (#63) out of a total sample of nine residents. Specifically, for Resident #63, the facility failed to: -safely and properly store prescribed topical medications when the medications were left within reach at the Resident's bedside, and he/she had a diagnosis of Dementia, putting the Resident at risk of inappropriately accessing and using the medications. -ensure the medications was not readily accessible to the Resident and other unauthorized individuals, when Resident #63 did not have an assessment or Physician's order for self-administration of medications and the medications were observed unattended and within close proximity of the Resident in his/her bedroom.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to maintain an effective infection control and prevention program to stop the spread of organisms and infections for two Residents (#59 and #159) out of a total sample of nine residents, and during the medication administration process related to fingerstick blood glucose testing. Specifically, 1. For Resident #59, the facility staff failed to implement appropriate hand hygiene during wound care for the Resident on Enhanced Barrier Precautions (EBP: infection prevention practice of wearing gown and gloves to reduce transmission of multi-drug-resistant organisms [MDRO's-bacteria that are resistant to three or more types of antimicrobial drugs]) during high contact resident care) as ordered by the Physician. 2. [...]
May 16, 2024Standard inspection · 2 citations
- F Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on interviews, the facility failed to ensure its staff designated an Infection Preventionist (IP) who had completed specialized training in infection prevention and control prior to assuming the role of IP at the facility. Specifically, the facility designated an IP who had not completed specialized training in Infection Prevention and Control before assuming the IP role and continued to work as the designated IP at the facility.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, interviews, and policy review, the facility failed to maintain an infection prevention and control program designed to help prevent the potential transmission of communicable diseases and infections within the facility for four Residents (#80, #121, #124, and #126), out of a total sample of 17 residents. Specifically, the facility failed to clean and disinfect multi-use equipment after use between Resident #126 and Resident #80 and who were on Enhanced Barrier Precaution (an infection control strategy that uses personal protective equipment (PPE) to reduce the spread of multidrug-resistant organisms between residents) prior to using the same equipment on two other Residents (#121 and #124).
May 3, 2023Standard inspection · 0 citations
Fire safety inspections
4 fire safety citations on file: 4 on May 2, 2025.
Every fire safety citation4 citations
- E Implement emergency and standby power systems.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 6.82 | 3.86 | 3.86 |
| Registered nurses | 2.14 | 0.65 | 0.69 |
| All nursing staff on weekends | 5.99 | 3.48 | 3.42 |
| Nurse aides | 3.06 | ||
| Licensed practical nurses | 1.62 | ||
| Nursing staff turnover (share who left in a year) | 45.5% | 38.2% | 45.8% |
| Registered nurse turnover | 44.4% | 42.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.88 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 7.16 on weekdays and 5.99 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 6.30 in April to June 2025 to 6.82 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 6.82 | 2.14 | 7.16 | 5.99 | 0.5% | 0 of 90 | 15 |
| Oct to Dec 2025 | 6.61 | 2.06 | 6.90 | 5.86 | 0.7% | 0 of 92 | 16 |
| Jul to Sep 2025 | 6.46 | 2.11 | 6.74 | 5.75 | 3.4% | 0 of 92 | 16 |
| Apr to Jun 2025 | 6.30 | 1.87 | 6.71 | 5.28 | 7.3% | 0 of 91 | 17 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 1.4 | 1.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 36.1 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.9 | 11.9 | 12.0 |
Owners and operators
Legal business name: METRO WEST REHAB CORP.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Whittier Healthcare Holdings II Inc | 5% or greater direct ownership interest | Organization | 100% | 12/31/2010 |
| Whittier Healthcare Trust | 5% or greater indirect ownership interest | Organization | 12/31/2012 | |
| Arcidi, Alfred | 5% or greater indirect ownership interest | Individual | 12/31/2010 | |
| Arcidi, Michael | 5% or greater indirect ownership interest | Individual | 12/31/2010 | |
| Arcidi, Philip | 5% or greater indirect ownership interest | Individual | 12/31/2010 | |
| Arcidi, Michael | W-2 managing employee | Individual | 01/01/2022 | |
| Arcidi, Alfred | Corporate director | Individual | 02/04/2019 | |
| Arcidi, Michael | Corporate director | Individual | 06/19/1992 | |
| Arcidi, Philip | Corporate director | Individual | 06/19/1992 | |
| Arcidi, Alfred | Corporate officer | Individual | 02/04/2019 | |
| Arcidi, Michael | Corporate officer | Individual | 06/19/1992 | |
| Arcidi, Philip | Corporate officer | Individual | 06/19/1992 | |
| Greenleaf VI II Inc | Operational/managerial control | Organization | 12/31/2012 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on May 2, 2025: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on May 2, 2025: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on May 2, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on May 2, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Beaumont Rehab & Skilled Nursing Ctr - Westboro Westborough, 2.1 mi · 3 of 5 stars · 25 citations
- Westborough Healthcare Westborough, 2.3 mi · 2 of 5 stars · 32 citations
- Marlborough Hills Rehabilitation & Health Care Cen Marlborough, 4.6 mi · 1 of 5 stars · 42 citations
- Waterview Lodge LLC, Rehabilitation & Healthcare Ashland, 4.9 mi · 3 of 5 stars · 37 citations
- Beaumont Rehab & Skilled Nursing Ctr - Northboro Northborough, 5.1 mi · 5 of 5 stars · 16 citations
- Alliance Health at Coleman Northborough, 5.2 mi · 4 of 5 stars · 12 citations
- Reservoir Center for Health & Rehabilitation, the Marlborough, 5.8 mi · 3 of 5 stars · 28 citations
- Alliance Health at Marie Esther Marlborough, 6.1 mi · 4 of 5 stars · 7 citations
Common questions
- What is Whittier Westborough Transitional Care Unit's Medicare star rating?
- CMS rates Whittier Westborough Transitional Care Unit 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Whittier Westborough Transitional Care Unit get at its last inspection?
- 4 health deficiencies at the standard inspection on May 2, 2025. The Massachusetts average is 6.8.
- Has Whittier Westborough Transitional Care Unit been fined?
- CMS lists no fines in the last three years.
- Does Whittier Westborough Transitional Care Unit accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Whittier Westborough Transitional Care Unit?
- CMS lists 13 owners and managers. Legal business name: METRO WEST REHAB CORP.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.