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Home / Massachusetts / Marlborough

Reservoir Center for Health & Rehabilitation, the

400 Bolton Street, Marlborough, MA 01752 · Middlesex County · (339) 224-1189

144 certified beds, about 133 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1990

Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225326 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on January 13, 2026, inspectors cited 8 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

None of its 28 health citations since July 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.95 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.63 of those hours.

33.6% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

CMS links it to National Health Care Associates, an affiliated group of 42 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 28 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
21D
4E
1F
Potential for minimal harm
0A
2B
0C
January 13, 2026Standard inspection · 8 citations
  1. E
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 13, 2026
    Inspectors wroteBased on observations, record review, and interviews, the facility failed to provide residents with a homelike environment on three out of four Resident Units (East Two, [NAME] One, and [NAME] Two) and for one Resident (#71) out of total sample of 28 Residents. Specifically, 1. the facility failed to provide Residents #41 and #69 and other residents with appropriate and comfortable air temperature levels during Resident meals in the Sitting Rooms on the East Two, [NAME] One, and [NAME] Two resident Units. 2. the facility failed to ensure safe and sanitary side rail pads for Resident #71's bed, placing the Resident at the risk of injury and contamination.
  2. E
    Have a plan that describes the process for conducting QAPI and QAA activities.
    F865 · Administration · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 13, 2026
    Inspectors wroteBased on records reviewed, interviews, and observations, the facility failed to ensure they developed, implemented and maintained a Quality Assurance and Performance Improvement (QAPI) program that was comprehensive, ensured the residents' environment was maintained to promote a clean, safe, homelike environment, and was focused on indicators of quality of life for residents in the facility. Specifically, the facility failed to develop and implement an effective performance improvement plan to address the non-operational heating units on three out of four Resident Sitting Rooms, utilized for Resident meals.
  3. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 13, 2026
    Inspectors wroteBased on observations, interviews, and record review, the facility failed to ensure that appropriate access to the call light system was provided for one Resident (#20) out of a total sample size of 28 residents. Specifically for Resident #20, the facility staff failed to ensure that the call light was positioned within his/her reach for use when the Resident required staff assistance with Activities of Daily Living (ADL) care and was a falls risk due to generalized weakness.
  4. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 13, 2026
    Inspectors wroteBased on observation, interviews, and records review, the facility failed to provide services that met professional standards of quality relative to neurological evaluation, for one Resident (#54) out of a total sample of 28 residents. Specifically, the facility failed to evaluate Resident #54's neurological status according to the Nurse Practitioner's (NP) order after: -The Resident sustained a fall and struck his/her head. -The Resident was prescribed for anticoagulant (blood thinning) medication. -The NP ordered neurological checks to be completed according to the facility's policy, placing the Resident at risk for unidentified neurological complications.
  5. D
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    F693 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 13, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide necessary care and services relative to enteral feeding (nutrients provided directly into the stomach), for one Resident (#2) out of a total sample of 28 residents. Specifically, for Resident #2, the facility failed to ensure that enteral feeds and fluids being administered through the Percutaneous Endoscopic Gastrostomy Tube (PEG Tube) and /or Feeding Tube (medical device that provides a direct route for delivering nutrition, fluids, and medications directly into the stomach, bypassing the mouth and esophagus), were labeled and dated appropriately.
  6. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 13, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide care and services consistent with professional standards of practice for one Resident (#43), out of one applicable resident receiving dialysis (process that filters waste, salt, and fluid from your blood when the kidneys are unable to work adequately) services, out of a total sample of 28 residents. Specifically, for Resident #43, the facility failed to:-ensure that dialysis communication forms included updated and active Physician orders on the Resident's dialysis care and services.-communicate and maintain ongoing documentation with the dialysis center to ensure that the dialysis center and the facility received the most current information pertaining to the Resident. [...]
  7. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 13, 2026
    Inspectors wroteBased on observations, interviews, and records reviewed, the facility failed to provide appropriate treatment to maintain the highest practicable physical, mental, and psychosocial well-being for one Resident (#112), who was diagnosed with dementia, out of a total sample of 28 residents. Specifically, the facility failed to provide timely assistance for Resident #112 when the Resident: -had a diagnosis of dementia. -received medication to improve urine flow. -received medication to treat constipation. -was dependent on staff for toileting and toilet transfers. -verbally expressed the need to use the bathroom repeatedly.
  8. B
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    F636 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · no revisit needed February 13, 2026
    Inspectors wroteBased on observation, record review, and interview, the facility failed to complete an accurate comprehensive assessment, according to the required Resident Assessment Instrument (RAI) process, for one Resident (#3) out of a total sample of 28 residents. Specifically, the facility staff failed to assess Resident #3's cognitive status and mood through the required resident interview process when the Resident had difficulty with communication and a fluctuating ability to communicate.
October 15, 2024Complaint inspection · 4 citations
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 8, 2024
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who required hemodialysis (a life-saving treatment that filters waste products and excess fluid when the kidneys stop working) three times a week, the Facility failed to ensure Resident #1's physician had been notified of a missed dialysis session, when on 09/13/24, due to a transport issue, Resident #1 missed his/her scheduled appointment, and required transfer to the Hospital Emergency Department for evaluation and dialysis treatment.
  2. D
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    F655 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 8, 2024
    Inspectors wroteBased on records reviewed and interviews, for two of three sampled residents, (Resident #1 and #2), the facility failed to ensure that upon admission, nursing developed and implemented baseline care plans with interventions, treatments, goals, and outcomes that addressed the residents overall immediate care needs within 48 hours of admission, or in the absence of a baseline care plans that comprehensive care plans had been developed with in 48 hours.
  3. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 8, 2024
    Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who required hemodialysis (a life-saving treatment that filters waste products and excess fluid when the kidneys stop working) three times a week for end stage renal disease, the facility failed to ensure Resident #1 received the care and services consistent with his/her care plan, when Resident #1 missed a dialysis session because of a transportation issue, and days later required transfer to the Hospital Emergency Department (ED) for evaluation of changes in his/her mental status, and required dialysis treatment.
  4. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 8, 2024
    Inspectors wroteBased on record reviews and interviews for one of three sampled residents (Resident #1), who upon admission and then re-admission, the Facility failed to ensure he/she was free from a significant medication errors, when medications from his/her Hospital Discharge Summary (s) were not accurately reconciled by Nursing and he/she was administered the incorrect dosage of medications for multiple days.
October 2, 2024Standard inspection · 13 citations
  1. E
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on observation, interview, record and policy review, the facility failed to implement infection control measures according to professional standards of practice on one Unit (East One Unit) out of four resident units, and for two Residents (#65 and #84) out of a total sample of 27 residents. Specifically, the facility failed to: 1. Ensure that staff who worked on the East One Unit and considered as exposed to COVID-19, completed initial and requisite outbreak testing when the facility was experiencing an outbreak of COVID-19 on the East One Unit, increasing the risk for transmission of infection to residents and staff. 2. Ensure timely and effective implementation of interventions to prevent the transmission of Clostridium Difficile (C. Diff: [...]
  2. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on observation, interview, and policy review, the facility failed to provide a dignified dining experience for one Resident (#79), out of a total sample of 27 residents. Specifically, the facility staff remained standing and stood over Resident #79 while assisting the Resident during a breakfast meal. Findngs include: Resident #79 was admitted to the facility in April 2024, with diagnoses including Dementia (a group of conditions characterized by impairment of at least two brain functions, such as memory and loss of judgment) and Malnutrition (condition caused by not getting enough calories or the right amount of key nutrients, such as vitamins and minerals, that are needed for health). [...]
  3. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on observation, interview, record and policy reviewed, the facility failed to notify the Physician/Nurse Practitioner (NP) of the need to alter treatments, based on specialist medical practitioners' recommendations for two Residents (#84 and #79), out of a total sample of 27 residents. Specifically, the facility failed to notify the Physician/NP of: 1. a recommended change in treatment from Resident #84's Wound Care Consultant to cleanse two Stage Four pressure ulcers (PUs: full-thickness skin and tissue loss, usually over a bony prominence, with exposed or directly palpable fascia, muscle, tendon, ligament, cartilage or bone in the ulcer), which increased the Resident's risk for infection and delayed healing. 2. [...]
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on interview, record and policy review, the facility failed to ensure its staff implement the plan of care for one Resident (#75) relative to weight measurements, out of a total sample of 27 residents. Specifically, the facility staff failed to perform weight measurements for Resident #75 when the Resident had been re-admitted to the facility with a gastrostomy tube (G-tube: a small flexible tube surgically inserted into the stomach through the abdomen to provide nutrition, fluids, and medicine), a diagnosis of Malnutrition and a significant change in condition.
  5. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on record review, and interview, the facility failed to ensure that comprehensive care plans were reviewed and revised by the interdisciplinary team (IDT) for two Residents (#40 and #9), out of a total sample of 27 residents. Specifically, facility staff failed to review and revise comprehensive care plans following: 1. one comprehensive and one quarterly review assessment for Resident #40. 2. one comprehensive review assessment for Resident #9.
  6. D
    Plan the resident's discharge to meet the resident's goals and needs.
    F660 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on interview, policy and record review, the facility failed to develop and implement an effective discharge planning process for one Resident (#9), out of a total sample of 27 residents. Specifically, for Resident #9, the facility failed to identify the discharge needs and involve the Resident in the development of a discharge plan.
  7. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide care and services according to professional standards of practice for two Residents (#124 and #84), out of a total sample of 27 residents, with an indwelling urinary catheter (Foley Catheter/Foley - a tube placed through the urethra into the bladder to drain urine) increasing the Residents' risk for indwelling urinary catheter complications. Specifically, the facility staff failed to: 1. For Resident #124, follow Physician orders to insert the Foley catheter with the correct balloon size and switch the Foley catheter bag from straight drainage to leg bag upon the Resident getting out of bed in the morning. 2. [...]
  8. D
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to provide appropriate pain management for one Resident (#84), out of a total sample of 27 residents, when Physician ordered pain medications were not administered in a timely manner. Specifically, for Resident #84, the facility staff failed to administer three pain medications as scheduled during the morning medication pass, resulting in the Resident experiencing unrelieved pain.
  9. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on observation, record review, and interview, the facility failed to provide services consistent with professional standards of practice relative to hemodialysis (a procedure where a machine with a special filter called a dialyzer is used to remove waste from the blood) treatment schedule coordination, for one Resident (#34) out of two residents receiving dialysis services, out of a total sample of 27 residents. Specifically, for Resident #34, the facility staff failed to: -coordinate meal and medication times with the dialysis treatment schedule when the Resident was not offered breakfast or food to take with him/her on dialysis days, increasing the Resident's risk for malnutrition and weight loss. -administer a dialysis support medication as scheduled and with food as required.
  10. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    F742 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on interview, policy and record review, the facility failed to provide appropriate treatment and services to attain the highest practicable mental and psychosocial well-being for one Resident (#9) with a known history of Suicidal Ideation (SI- verbal expressions of thoughts of harming oneself that may or may not lack specific intent) and Post-Traumatic Stress Disorder (PTSD- a mental health condition triggered by a terrifying event, causing flashbacks, nightmares and severe anxiety), out of a total sample of 27 residents. Specifically, for Resident #9, the facility failed to provide behavioral health services timely putting the Resident at risk for further psychosocial decline when he/she continued to express SI.
  11. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on interview, policy and record review, the facility failed to ensure that one Resident (#84), out of a total sample of 27 residents, was from significant medication error. Specifically, the facility staff failed to adhere to the time and the administration of ordered pain medications for Resident #84 when he/she was having pain.
  12. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on observation, interview, and policy review, the facility failed to remove expired medications from one medication cart, out of a sample of four medication carts. Specifically, the facility failed to remove and dispose expired Famotidine (acid reducer) medication, increasing the risk of non-therapeutic benefit when the medication is administered.
  13. B
    Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    F646 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) November 4, 2024
    Inspectors wroteBased on policy and record review, and interview, the facility failed to notify the state mental health authority for a resident review after a significant change in mental condition occurred for one Resident (#104) out of a total sample of 27 residents. Specifically, the facility failed to request a Preadmission Screening and Resident Review Level II screen (PASRR- an evaluation done to determine if a resident has an intellectual or developmental disability and/or serious mental illness and is in need of additional specialized support services at the facility) after Resident #104 received a diagnosis of Psychosis and experienced limitations in major life activities due to mental illness.
July 11, 2023Standard inspection · 3 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 2, 2023
    Inspectors wroteBased on inspection and interview, the facility failed to label, date and maintain food products that were not expired, in four out of four Unit Nourishment kitchenettes.
  2. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 2, 2023
    Inspectors wroteBased on observation, policy review and interview, the facility failed to ensure that all medications were properly stored and labeled in accordance with currently accepted professional principles and that expired medications were removed from active supply. Specifically, the facility failed to ensure: 1a) That staff had labels on medications in one out of four medication carts and 1b) That staff removed expired medications on four of four units reviewed with three out of eight medication carts reviewed. 2) That staff safely stored medications for one Resident (#108) in a sample of 25 residents.
  3. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 2, 2023
    Inspectors wroteBased on record review, policy review and interview, the facility failed to provide care and services consistent with professional standards for one Resident (#51) who required renal dialysis (a life sustaining treatment that helps your body remove extra fluid and waste products from your blood when the kidneys are not able to) out of a total sample of 25 residents. Specifically, the facility failed ensure that clamps and pressure dressings were kept with the Resident (#51) for emergency related to a tunneled hemodialysis catheter (a plastic tube used for exchanging blood between a patient and a hemodialysis machine).

Fire safety inspections

7 fire safety citations on file: 3 on January 13, 2026, 4 on October 2, 2024.

Every fire safety citation7 citations
  1. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · January 13, 2026 · Corrected (the home has a date of correction)
  2. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · January 13, 2026 · Corrected (the home has a date of correction)
  3. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · January 13, 2026 · Corrected (the home has a date of correction)
  4. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · October 2, 2024 · Corrected (the home has a date of correction)
  5. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · October 2, 2024 · Corrected (the home has a date of correction)
  6. D
    Have simulated fire drills held at unexpected times.
    K 712 · October 2, 2024 · Corrected (the home has a date of correction)
  7. D
    Have restrictions on the use of portable space heaters.
    K 781 · October 2, 2024 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)3.953.863.86
Registered nurses0.630.650.69
All nursing staff on weekends3.543.483.42
Nurse aides2.21
Licensed practical nurses1.10
Nursing staff turnover (share who left in a year)33.6%38.2%45.8%
Registered nurse turnover21.1%42.6%42.9%
Administrators who left0

CMS expects 3.95 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.11 on weekdays and 3.54 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.83 in April to June 2025 to 3.95 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.950.634.113.54 7.4%0 of 90133
Oct to Dec 20253.990.644.163.55 8.8%0 of 92132
Jul to Sep 20253.880.614.013.55 8.2%0 of 92135
Apr to Jun 20253.830.583.963.49 7.9%0 of 91133
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Reservoir Center for Health & Rehabilitation, the. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
10.016.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.90.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.81.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.43.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
4.315.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.54.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
22.021.415.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.125.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
9.311.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.21.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.51.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Reservoir Center for Health & Rehabilitation, the's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (49.5% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

49.5% this home

No different from the national rate

US median of homes 51.5% · Massachusetts: 121 better, 19 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 190 eligible stays.

Potentially preventable readmissions

11.0% this home

No different from the national rate

US median of homes 10.7% · Massachusetts: 4 better, 15 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 194 eligible stays.

Infections that led to a hospital stay

9.3% this home

No different from the national rate

US median of homes 7.1% · Massachusetts: 5 better, 4 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 150 eligible stays.

Self-care and mobility at discharge

56.1% this home

Median of homes: Massachusetts51.6% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 98 residents counted.

Falls with major injury

0.0% this home

Median of homes: Massachusetts0.4% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 169 residents counted.

New or worsened pressure ulcers

3.1% this home

Median of homes: Massachusetts2.0% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 169 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Massachusetts99.5% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 3 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: VK MARLBOROUGH, LLC. CMS links this home to National Health Care Associates, a group of 42 nursing homes averaging 3.2 stars overall.

NameRoleTypeShareSince
Marvin Ostreicher Family Trust 2012Indirect ownership interestOrganization01/28/2013
Meridian Capital FoundationIndirect ownership interestOrganization01/28/2013
Mso Associates LLCIndirect ownership interestOrganization01/28/2013
Susan Ostreicher Family Trust 2012Indirect ownership interestOrganization01/28/2013
Ventas Nhv FundIndirect ownership interestOrganization01/28/2013
Bokow, BarryIndirect ownership interestIndividual01/28/2013
David, AlbertIndirect ownership interestIndividual01/28/2013
Geffner, IraIndirect ownership interestIndividual01/28/2013
Gluck, RobertIndirect ownership interestIndividual01/28/2013
Lobell, JonahIndirect ownership interestIndividual01/28/2013
Lowinger, BenIndirect ownership interestIndividual01/28/2013
Lowinger, JosephIndirect ownership interestIndividual01/28/2013
Ostreicher, DavidIndirect ownership interestIndividual01/28/2013
Ostreicher, MarcIndirect ownership interestIndividual01/28/2013
Ostreicher, MarvinIndirect ownership interestIndividual01/28/2013
Ostreicher, SusanIndirect ownership interestIndividual01/28/2013
Schoor, KalmanIndirect ownership interestIndividual01/28/2013
Shaya-Mograby, MosheIndirect ownership interestIndividual01/28/2013
Steg, YitzchokIndirect ownership interestIndividual01/28/2013
Weinstock, AbrahamIndirect ownership interestIndividual01/28/2013
Bokow, BarryCorporate directorIndividual01/28/2013
Gilmartin, ThomasCorporate directorIndividual01/28/2013
Ostreicher, MarvinCorporate directorIndividual01/28/2013
Idumwonyi, EghosaOperational/managerial controlIndividual09/16/2024
Shaller, CaitlinOperational/managerial controlIndividual03/01/2023
National Health Care Associates IncAdp of the SNFOrganization01/28/2013
Preferred Therapy Solutions, LLCAdp of the SNFOrganization01/28/2013
Procare LTC Holding LLCAdp of the SNFOrganization01/01/2016
Bokow, BarryAdp of the SNFIndividual07/01/2016
Gilmartin, ThomasAdp of the SNFIndividual07/01/2016
Idumwonyi, EghosaAdp of the SNFIndividual07/30/2025
Shaller, CaitlinAdp of the SNFIndividual07/30/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on January 13, 2026: "Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on January 13, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on January 13, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on October 15, 2024: "Ensure that residents are free from significant medication errors."

Other nursing homes nearby

Common questions

What is Reservoir Center for Health & Rehabilitation, the's Medicare star rating?
CMS rates Reservoir Center for Health & Rehabilitation, the 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Reservoir Center for Health & Rehabilitation, the get at its last inspection?
8 health deficiencies at the standard inspection on January 13, 2026. The Massachusetts average is 6.8.
Has Reservoir Center for Health & Rehabilitation, the been fined?
CMS lists no fines in the last three years.
Does Reservoir Center for Health & Rehabilitation, the accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Reservoir Center for Health & Rehabilitation, the?
CMS lists 32 owners and managers, and links the home to National Health Care Associates. Legal business name: VK MARLBOROUGH, LLC.

Sources

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