Home / Massachusetts / Holyoke
Care One at Holyoke
260 Easthampton Road, Holyoke, MA 01040 · Hampden County · (413) 519-5229
164 certified beds, about 158 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1975
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225236 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 17, 2025, inspectors cited 1 health deficiency (the Massachusetts average is 6.8, the national average 9.2).
None of its 10 health citations since April 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.62 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.48 of those hours.
25.4% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
CMS links it to Careone, an affiliated group of 37 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
September 17, 2025Standard inspection · 1 citation
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, and interview, the facility failed to ensure that the medication storage room was locked when unattended for one unit ([NAME] Unit), out of four medication storage rooms observed. Specifically, the facility failed to ensure:-For the [NAME] Unit, that the medication storage room was locked when not in use and was under direct supervision of authorized personnel when unlocked, when facility staff permitted unauthorized Maintenance Personnel access to the medication storage room which contained medications and treatments that were not secured and easily accessible, and the Maintenance Personnel was observed to prop open the medication storage room door and leave it unattended and unsecured on two occasions.
July 29, 2024Standard inspection · 0 citations
April 5, 2023Standard inspection · 9 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and policy review, the facility failed to ensure its staff used proper hand hygiene techniques on one unit (Deerfield) out of four units observed, and for one Resident (#66) out of a total sample of 32 residents. Specifically, Nursing staff failed to: 1. properly handle medications in a way as to reduce the risk for the spread of possible contaminates from bare hands to pills being distributed to residents on the Deerfield unit, and 2. properly don (put on), doff (take off), and perform hand hygiene per facility policy when providing wound care treatments for Resident #66 who had multiple wounds and a diagnosed wound infection.
- D Give the resident's representative the ability to exercise the resident's rights.
Inspectors wroteBased on interviews and record review, the facility failed to ensure its staff: 1) received consent from the activated Health Care Proxy (HCP- person designated to make health care decisions on behalf of a person determined to not be able to make those decisions) for one Resident (#129) out of a total sample of 32 residents, prior to administering a medication used to treat mood and behavior, and 2) have the designated HCP sign required written consents.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observations, interview, and record review, the facility failed to ensure its staff provided reasonable accommodations based on individual preferences for one Resident (#129), out of a total sample of 32 residents. Specifically, the facility failed to provide a footboard that would prevent the mattress from sliding down and off the resident's bed.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure its staff implemented a plan of care related to pressure ulcers (injuries to the skin and underlying tissue resulting from prolonged pressure on the skin) for one Resident (#66) out of a total sample of 32 residents. Specifically, the facility staff failed to implement the Physician's orders for ensuring: A. treatment to prevent further skin breakdown was applied as ordered, B. weekly skin assessments were completed as ordered, and C. air mattress settings were set appropriately.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, policy review, and interviews, the facility failed to ensure that its staff provided adequate supervision and clinical intervention for one Resident (#70), out of a sample of 32 residents. Specifically, the facility staff failed to provide one-on-one supervision and assessment by clinical staff to evaluate for level of risk following an expression of suicidal ideation by the resident.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on record review and interview, the facility failed to ensure that one Resident (#82), out of a total sample of 32 residents, was free of significant medication errors per facility policy and professional standards. Specifically, the facility staff administered unauthorized medications to Resident #82, that was intended for another resident.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, interviews, and policy review, the facility failed to ensure its staff maintained safe storage of medications. Specifically, facility staff failed to ensure: 1. an unattended medication cart was locked on one unit ([NAME]), out of four units, and 2. food was kept separate from medications in one unit (Deerfield), out of four medication storage rooms.
- B Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on record review and interview, the facility failed to ensure the required members were included in the Quality Assessment and Performance Improvement (QAPI) committee quarterly meetings. Specifically, there was no evidence that the Infection Preventionist had attended three out of the five QAPI meetings, as required.
- B Report COVID19 data to residents and families.
Inspectors wroteBased on interview, record review, and policy review, the facility failed to ensure its staff provided cumulative information on the number of confirmed COVID-19 cases within the facility to residents, their representatives, and families.
Fire safety inspections
7 fire safety citations on file: 1 on September 17, 2025, 5 on July 29, 2024, 1 on April 5, 2023.
Every fire safety citation7 citations
- F Install an approved automatic sprinkler system.
- F Install an approved automatic sprinkler system.
- E Provide a written emergency evacuation plan.
- D List the names and contact information of those in the facility.
- D Establish emergency prep training and testing.
- D Provide properly protected cooking facilities.
- F Install an approved automatic sprinkler system.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.62 | 3.86 | 3.86 |
| Registered nurses | 0.48 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.16 | 3.48 | 3.42 |
| Nurse aides | 2.30 | ||
| Licensed practical nurses | 0.83 | ||
| Nursing staff turnover (share who left in a year) | 25.4% | 38.2% | 45.8% |
| Registered nurse turnover | 22.7% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 2.55 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.81 on weekdays and 3.16 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.61 in April to June 2025 to 3.62 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.62 | 0.48 | 3.81 | 3.16 | 0.0% | 0 of 90 | 158 |
| Oct to Dec 2025 | 3.81 | 0.49 | 3.98 | 3.36 | 0.1% | 0 of 92 | 155 |
| Jul to Sep 2025 | 3.75 | 0.52 | 3.92 | 3.31 | 1.3% | 0 of 92 | 155 |
| Apr to Jun 2025 | 3.61 | 0.53 | 3.81 | 3.11 | 2.7% | 0 of 91 | 157 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
Official wage estimates for Massachusetts
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Massachusetts, all employers | |||
| CNAs (nursing assistants) | $22.44 | $21.32 to $23.94 | 38,130 |
| LPNs and LVNs | $38.57 | $34.91 to $40.66 | 13,210 |
| Registered nurses | $50.27 | $42.05 to $65.44 | 88,200 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.7 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.2 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.6 | 3.5 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 4.7 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.8 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 69.3 | 21.4 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.5 | 1.8 |
Short-term rehab results
For a stay to recover after a hospital visit, these are the results CMS publishes for Care One at Holyoke's Medicare short-stay residents. How to read these, and what Medicare pays for.
CMS reports none of these results for this home: The data for this measure is missing or was not submitted. Call the facility to discuss this quality measure.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Owners and operators
Legal business name: 260 EASTHAMPTON ROAD OPERATING COMPANY LLC. CMS links this home to Careone, a group of 37 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Thci of Massachusetts, LLC | 5% or greater direct ownership interest | Organization | 01/26/2009 | |
| Care Realty, LLC | 5% or greater indirect ownership interest | Organization | 100% | 01/26/2009 |
| Des-I 2016 Grat | 5% or greater indirect ownership interest | Organization | 12/01/2021 | |
| Straus, Daniel | 5% or greater indirect ownership interest | Individual | 01/10/2003 | |
| Baruch, David | W-2 managing employee | Individual | 12/01/2021 | |
| Straus, Daniel | Corporate director | Individual | 05/22/2003 | |
| Baruch, David | Corporate officer | Individual | 12/01/2021 | |
| Healthbridge Management LLC | Operational/managerial control | Organization | 01/27/2009 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on September 17, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on April 5, 2023: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on April 5, 2023: "Give the resident's representative the ability to exercise the resident's rights."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on April 5, 2023: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.16 hours per resident per day, below the Massachusetts average of 3.48.
Other nursing homes nearby
- Day Brook Village Senior Living Holyoke, 1.2 mi · 2 of 5 stars · 39 citations
- Massachusetts Veterans Home at Holyoke Holyoke, 1.9 mi · not rated · 6 citations
- Regalcare at Holyoke Holyoke, 1.9 mi · 1 of 5 stars · 44 citations
- Renaissance Manor on Cabot Holyoke, 2 mi · 5 of 5 stars · 22 citations
- South Hadley Rehabilitation and Nursing Center South Hadley, 3.3 mi · 2 of 5 stars · 56 citations
- Mission Care at Holyoke Holyoke, 3.5 mi · 1 of 5 stars · 45 citations
- Mont Marie Rehabilitation & Healthcare Center Holyoke, 3.8 mi · 4 of 5 stars · 17 citations
- Mary's Meadow at Providence Place Holyoke, 4.5 mi · 5 of 5 stars · 4 citations
Common questions
- What is Care One at Holyoke's Medicare star rating?
- CMS rates Care One at Holyoke 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Care One at Holyoke get at its last inspection?
- 1 health deficiency at the standard inspection on September 17, 2025. The Massachusetts average is 6.8.
- Has Care One at Holyoke been fined?
- CMS lists no fines in the last three years.
- Does Care One at Holyoke accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Care One at Holyoke?
- CMS lists 8 owners and managers, and links the home to Careone. Legal business name: 260 EASTHAMPTON ROAD OPERATING COMPANY LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.